Grand Mercure Ahmedabad GIFT City 5 つ星

We stayed at Grand Mercure GIFT City Ahmedabad for 3 nights during a kids’ sports event, and unfortunately this has been one of the worst hotel experiences we’ve had. The hotel was clearly overbooked and understaffed, but that is not an excuse for the complete lack of hospitality. As an Accor Gold member, one expects at least a basic welcome — a smile, polite language, or some acknowledgment. Instead, the reception staff was cold, unwelcoming, and at times outright rude, using harsh language and showing zero empathy despite the hotel being full of families and children. Housekeeping was another major disappointment. When we requested extra towels, we were bluntly told they could not provide any because “everything is in washing.” For a hotel of this category, such a response is completely unacceptable. Guests staying multiple nights should not have to struggle for basic amenities. The food situation made the stay even worse. This property has only one restaurant, and due to the rush, they stopped all à la carte service, forcing guests to purchase the buffet at full price, regardless of preference. This would still have been manageable if there were alternatives nearby — but there are no restaurants or places to eat within at least 10 km of the hotel. Guests were effectively trapped into paying expensive buffet prices every day. The most frustrating part was the total lack of response from management. We raised these issues multiple times with the duty manager and other staff, but our complaints were ignored completely. No follow-up, no resolution, not even a basic apology. Overall, this property appears poorly managed, overwhelmed, and indifferent to guest experience. For families, loyalty members, or anyone expecting a comfortable and respectful stay, this hotel does not live up to its brand name or pricing. Recommendation to other travelers: If you have work in GIFT City or nearby areas, it is much better to stay in the Kudasan locality, where you have more hotel and food options. Alternatively, premium properties like Leela Gandhinagar or Taj Gandhinagar are far better choices. We initially avoided them assuming they would be too far, but in reality they are hardly 20 minutes away and would have saved us from this extremely unpleasant experience. I would strongly advise travelers to reconsider before booking this property, especially during events or peak occupancy.

This was new year first visit at 5 star property and it made more special as it was this property. The receptionist were so good at their field and the welcoming and the farewell was warm. This pleasant stay was so warm. Thanks to miss priyanshi and miss ishika for the checkout.

Expirence was really good throughout our stay, staff was really kind and approachable. The staff at the front reception (Priyanshi) including the main entrance were really helpful and friendly.

Rating: ⭐⭐⭐⭐⭐ My stay at Hotel Grand Mercure was wonderful, but it was Chef Prachi who made it truly special. She personally came to our table to ask about our experience and the food. Her presence was warm and engaging, and she listened with genuine care. The food itself was excellent, but it was her thoughtful gesture and beautiful hospitality that's truly impressive. Thank you, for making our visit so memorable!

レストランでアルコールが飲めなかったのには驚いた。リカーショップがあるので購入は出来るが手続きが煩雑。