Hotel de la Coupole Sapa - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,122 件のレビュー

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1, Hoang Lien Street, Sapa District, Lao Cai Province, 33000 SAPA, Vietnam

説明

ホテルのその他の情報

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

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ホテル所在地

Hotel de la Coupole Sapa - MGallery Collection

1, Hoang Lien Street, Sapa District, Lao Cai Province
33000 SAPA
Vietnam

GPS:22.334686, 103.840433

電話番号
ファックス +84 214 3709 999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,122 件のレビュー

トリップアドバイザーの評価  4.8/5  1,033 件のレビュー

2025エクセレンス認証

A very nice place to stay

トリップアドバイザーの評価 5.0/5

Christophe G Couples - トリップアドバイザー認証口コミ

4 nights stay ✅very nice lobby and lounge area. Check in/out were very efficient and fast from a very professional staff ✅room is very nice (perfect size, very clean, original design, very nice bathroom with powerful rain shower, fan and air con very effective.) To be perfect, i would appreciate a Japanese toilet Insteed the common WC that we can find in any hotel in Asia. ✅ fit room is OK with enough equipments but quiet small. To compare the huge building of this hotel (more than 250 rooms), it’s a pity to manage so few space for the fit room. However, I appreciated to use some spray to clean each machine after using it, and I liked to be able to use some drink already prepared to avoid being thirsty ✅Breakfast is very good, tasty and various. The place where breakfast is served is very beautiful too. ✅ The pool is the best one I ever seen in my life. Its really an amazing and beautiful place to stay for hours. ❌ I couldn't stand the 30s music that was played on repeat throughout the establishment all day. ❌ Staff is ONLY very very professional. I mean except some employees, I missed smiles and a friendly approach what I usually experience from others 5 stars hotel employees. 🟰 I will be back ❤️

A disappointing return stay

トリップアドバイザーの評価 3.0/5

ztudioasia トリップアドバイザー認証口コミ

This was my second stay as I was here a year ago too. Slightly disappointed with the feeling that the place is insufficiently loved and cared for. There was dust in the areas hardly used but great for photos. We looked at every nook and cranny of this amazingly gorgeous property. The staff were cold and business like, so different from the previous property we stayed at before our trekking trip away. They seem to know they have a special property and instead of laying thick the feeling of hospitality, there was almost disdain and pride in the manner of services from the front desk to the breakfast room. The breakfast however, is simply outstanding and a class above anything else. It was Easter weekend and they truly to the theme to heart. As we celebrate, we were especially grateful by the special touches. Rooms feel small and not brightly lit at all. The pool area is always the most gorgeous in the property, but it is ashame the terrace outside overlooking the mountains was neglected and dusty.

Dear Esteemed Guest, Thank you very much for taking the time to share your honest feedback. We are truly sorry to hear that your recent stay with us did not meet your expectations and that you felt the property and service were not up to the standards we aim to provide. Please accept our deepest apologies for the areas where we fell short, including the dust in less-used areas, the lighting in the rooms, and the attitude of our staff. It is certainly not the experience we want our guests to have, and we are genuinely sorry for any disappointment or discomfort caused. Your comments about the neglected terrace and the overall feeling of care and hospitality are very important to us. We sincerely regret that we did not create the warm and welcoming environment you deserve and that we failed to maintain the property as beautifully as it should be. We understand how important these details are to a memorable stay, and we are committed to addressing these issues promptly. We truly appreciate your kind words about our breakfast and the Easter touches, and we apologize that other aspects of your visit did not live up to the same high standards. Please know that your feedback is invaluable, and we will use it to make meaningful improvements. Once again, we are very sorry for any frustration or disappointment. We hope you might give us another chance in the future to provide you with the warm, caring, and exceptional experience you initially expected. With sincere apologies,

10/10

トリップアドバイザーの評価 5.0/5

232angeb Couples - トリップアドバイザー認証口コミ

The most amazing hotel we have ever stayed in- our room was perfect, the views were incredible and the service was outstanding. It is such a uniquely designed and decorated hotel and everything is work of art Breakfast was perfect and had so many choices , all of such a high standard The location is perfect and the train station to Fansipan is within the building We would totally recommend they place

Thank you so much for your fantastic review! We're thrilled to hear that you had such an exceptional experience with us. It’s wonderful to know that you loved your room, enjoyed the incredible views, and appreciated the unique design and decor of the hotel. We're also delighted that you found our breakfast offerings to be diverse and of high quality, and that our location and convenient access to the Fansipan train station made your stay even more enjoyable. Your recommendation means a lot to us, and we would be delighted to welcome you back anytime. Thank you once again for your kind words! Best regards,

My favourite hotel in the world

トリップアドバイザーの評価 5.0/5

adriangS3527XU Couples - トリップアドバイザー認証口コミ

This is our second time visiting this hotel. Yet again, the welcome and the service was perfect. The bedroom was clean and we were provided with everything we would expect in a five star hotel. The breakfast buffet provided such a wide choice of food. We had a wonderful dinner in the evening and special thanks to our server, Chang Isaac. He is so charming and we remember him from our last stay.

Dear Adriang, Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear that this is your second visit and that you continue to enjoy our warm welcome and attentive service. It’s fantastic to know that our team, especially Chang Isaac, made your stay memorable once again; he will be delighted to hear your kind words. We are pleased that you found your bedroom spotless and well-equipped, and that our breakfast buffet offered a wide variety to start your day perfectly. It’s also wonderful to hear that you enjoyed a lovely dinner with us. Your continued loyalty and high praise mean a great deal to us. We look forward to welcoming you back for many more memorable stays in the future. Warm regards,

Luxury at new heights. Seriously.

トリップアドバイザーの評価 5.0/5

ScubaJoJo Friends getaway - トリップアドバイザー認証口コミ

Location was very convenient with the funicular station downstairs. The hotel was truly luxurious and so beautifully done. Rooms were decent size for two, view from balcony of street, with balcony doors closed, was quiet. Block out blinds were also great for morning sun! The room had Kettle and basic teas and coffee. Could do with some more power points but survived. Smart TV with plenty English channels. Breakfast buffet amazing, many choices. Pool was seriously next level and definitely the reason we chose to stay here. The Spa was well priced and again, the ambience and style of rooms were excellent. All staff were lovely and accommodating.

Dear ScubaJoJo, Thank you for sharing your fantastic experience with us! We are thrilled to hear that you enjoyed luxury at new heights during your stay. The convenience of our location next to the funicular station is definitely a plus, and we’re delighted that you appreciated the beautiful design and comfort of our hotel. It's wonderful to know that your room provided a peaceful retreat with a lovely street view from the balcony, and that the blackout blinds helped you enjoy restful mornings. We’re glad the amenities such as the kettle, teas, coffee, and smart TV with English channels met your needs, and we appreciate your feedback regarding the power points — we will consider improvements for future stays. Our breakfast buffet is designed to offer a wide range of choices, and we’re pleased it impressed you. The pool is indeed a highlight, and we’re delighted it contributed to making your stay memorable. Similarly, our spa offers excellent value and a relaxing ambiance, so it’s great to hear you enjoyed it. Lastly, our team strives to be welcoming and accommodating, and your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon for another luxurious experience! Warm regards,

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。