メルキュール パリ ジェヌヴィリエ ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 494 件のレビュー

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3, Avenue Des Louvresses, Zac Des Louvresses, 92230 ジェヌヴィリエ, フランス

説明

ホテルのその他の情報

  • 広々とした 1 ～ 4 名様用のダブルベッドまたはシングルベッド 2 台のお部屋です。

  • ベッドから出たくなくなるほど快適なフランス製のベッド

  • 専用の有料駐車場があります。

  • 60 名まで収容できるミーティングルーム 4 室

  • 2018 年にオープンしたばかりの新しいホテルです。

当ホテルの客室

ホテル所在地

メルキュール パリ ジェヌヴィリエ ホテル

3, Avenue Des Louvresses, Zac Des Louvresses
92230 ジェヌヴィリエ
フランス

GPS:48.940376798143966, 2.305314020195519

電話番号
ファックス +33 1 47 90 71 11

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CHARBON

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  494 件のレビュー

トリップアドバイザーの評価  3.4/5  116 件のレビュー

A visit to Paris

トリップアドバイザーの評価 1.0/5

869IanC トリップアドバイザー認証口コミ

Got here after a long long trip, totally exhausted. Our driver phoned ahead to reserve our dinner tables for 7,30. Room was ok, but reception slow due to staff shortages. Had shower, went to the bar. A very ordinary glass of red( small) wine and a G&T. €21.50 euros!!!! What!!!! So DONT bother getting ripped off at the bar. Got to restaurant had to wait 45mins for a very ordinary starter platter to show up, then que for it. Main course come long after 9pm I gave up and went to my room. Others waited for the main course, which they reliably told me was tasteless fish, a gruel type watery mushroom risotto and bits of chicken. Broccoli overcooked and mushy…it was a joke!!! For gods sakes don’t bother with dining at this place it’s rubbish probably due to Mercure not securing enough staff to enable an efficient hotel to be run. Room is ok, use that but find a bar a decent restaurant is my advice. Oh and the mini bar fridge is locked so you can’t use this either!! We stayed in room 117 good luck if you come here!!!

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience, particularly at the bar and restaurant, did not meet your expectations after a long journey. We regret the delays and the quality issues you encountered with the food and drinks. Your comments regarding service times and staff availability have been shared with our teams to identify areas for improvement and ensure a better experience for our guests in the future. We appreciate your positive note on your room and hope to have the opportunity to welcome you back, providing a smoother and more enjoyable experience. Kind regards, C.MARAIS Manager

Lost items in the hotel

トリップアドバイザーの評価 1.0/5

donad395 ビジネス - トリップアドバイザー認証口コミ

I checked in on June 22nd around 9pm. The fridge in the room was locked, so I checked with Reception as I has bought 100Euro worth of cheese and butter wch I needed to keep cold. They said to bring it to Reception, which I did. I wrote my room number in a piece of paper and placed that in the plastic bag wch I tied. When I was checking out at 6am on June 26th I told the guy at the Reception (who spoke little English) that my cheese and butter were stored in the fridge. He went to the kitchen to check but he indicated to me that there was nothing in the kitchen fridges…He went and checked twice but came back empty handed. I was most upset, and he gave me the number of the Hotel to call but it went to voice mail. I have not heard from anyone since then. I will not recommend the Mercure Hotels in Europe. I should have asked for a luggage tag for my goods in the fridge, but it was also not offered to me, as is the usual practice in hotels in Asia.

There was something seriously off about this hotel

トリップアドバイザーの評価 1.0/5

Nolan16 ファミリー - トリップアドバイザー認証口コミ

I stayed here for 4 nights in total with my family . Firstly The hotel was not up to the mark of Mercure hotels. Let me start by saying the AC in my room wasn’t working properly for the entire stay. I’ve complained to the Staff at the Reception Multiple times during my stay and all they told me was the technician will come in the afternoon he’ll have it checked . My whole family went to sleep SWEATING ALL THE NIGHTS THAG WE STAYED THERE. The lobby and the corridors were much more colder than the room itself .After continuous requests either to have it fixed every single day , finally on the last day they provided me a small Dyson air cooler which did almost nothing . Secondly , the hotel room I booked said that I would get a coffee machine and a refrigerator in my room , but they didn’t have either , and when I went and I asked at the reception, they said none of the rooms have refrigerators as they aren’t working. Yes , there’s more . There were 2 lights in the bathroom out of which only 1 was working for the whole stay, despite telling the staff at the reception this. The bathroom door didn’t lock , Nothing was done about that either . The shower fittings? The shower knob was falling off the wall. We were a family of 4 people in the room and only 2 bath towels were given every day; I had to go down to the reception and request for 2 more towels every single day . Last but not the least : Their restaurant is closed on Weekends which is really disappointing. The morning breakfast was the only thing good about this stay ,not the best but it was alright . Certainly did not enjoy the stay . Wouldn’t recommend .

Clean, reasonably priced, good location

トリップアドバイザーの評価 4.0/5

Azkash トリップアドバイザー認証口コミ

We stayed here for a long weekend and found the hotel to be in a good location (if driving) with lots of parking. The hotel was clean, reasonably priced but very basic. The room was a decent size for a family and we could just see the Eiffel Tower from our room (which was a nice surprise). On one of the days we took a 15 minute walk to the train station and caught the train into the centre of Paris for sightseeing. This worked well for us as a day trip but the hotel is probably too far out if you planned to do this every day. I also would not feel comfortable taking this walk alone as some of it is away from well lit/well used paths.

Dear Azkash, Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that our convenient location, cleanliness, and value met your expectations and that you enjoyed the view of the Eiffel Tower from your room – what a treat! We’re pleased that our parking facilities and proximity to the train station contributed positively to your experience, making it easy to enjoy a day of sightseeing in the heart of Paris. However, we understand that the distance may not be ideal for daily trips, and we appreciate your note about the walk to the station. Your feedback is invaluable and will help us guide future guests on how best to plan their visits. We hope to welcome you back for another comfortable stay, whether for business or leisure. Warm regards, The Mercure Paris Gennevilliers Team

Great staff

トリップアドバイザーの評価 4.0/5

Roving58470903507 トリップアドバイザー認証口コミ

The evening manager was amazing and very accommodating. Great stay and friendly staff. Good hairdryer. Less than 1/2 kilometre to nearest RER with good links to Paris centre, just one train to the Eiffel tower. Less than 5 min walk to nearest McDonalds.

Dear Roving, We very much appreciate your comments regarding your stay at the Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 322 件のレビュー 5.2/10 客室
  • 275 件のレビュー 6.2/10 サービス
  • 153 件のレビュー 4.7/10 快適さ
  • 116 件のレビュー 4.9/10 清潔さ
  • 111 件のレビュー 2.8/10 料理
  • 87 件のレビュー 4.3/10 朝食
  • 61 件のレビュー 2.9/10 お値打ち度

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