Fairmont, Джакарта 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 680

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Fairmont, Джакарта - Image 2
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Fairmont, Джакарта - Image 4
Jl Asia Afrika No8, 10270 ДЖАКАРТА, Индонезия

Описание

Особенности отеля

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

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Расположение отеля

Fairmont, Джакарта

Jl Asia Afrika No8
10270 ДЖАКАРТА
Индонезия

GPS:-6.221751, 106.798688

Телефон

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

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Рейтинг ALL  4.6/5  Отзывов: 2 680

Рейтинг TripAdvisor  5.0/5  Отзывов: 4 115

Сертификат качества 2024

Nice location

Примечание: Tripadvisor 4.0/5

fredgO8889IH Реальные отзывы TripAdvisor

We returned to Jakarta and like to stay at the Fairmont. Good location, good staff and quality and service is well known. We stayed four nights in a Gold room and were upgraded which is always nice. We found some changes in the Gold Lounge such as use of paper instead of linen napkins for breakfast, afternoon tea and evening canapés and some of the tea cups and saucers did not match. Small things overall but evident. The service was lovely as usual, attentive and professional.

Dear Fred G, Thank you for choosing Fairmont Jakarta once again for your stay and for sharing your feedback. It’s always a pleasure to welcome you back, and I’m delighted to hear that you enjoyed the convenience of our location, the attentive service from our team, and your upgraded Gold room. We appreciate your observations about the Gold Lounge and will take them into account as we continuously refine our guest experience. While these may seem like small details, they are essential to maintaining the level of quality you expect from us. Thank you for your kind words about our team’s service—it means a lot to us. We look forward to welcoming you back on your next visit to Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Superb Hotel Great Location Excellent Value

Примечание: Tripadvisor 5.0/5

Alex W Реальные отзывы TripAdvisor

I had a two night stay and it was exceptional. To be honest hard to fault it. From service to the excellent lounge and the option as a top tier Accor member to enjoy 2 hours of free flow drinks at the rooftop bar as an alternative to the lounge (note to hotel please keep this feature even though we are allowed access to the lounge, it is fantastic). Room was extremely spacious although the decor might be regarded as slightly dated it was in excellent condition. Very close to Plaza Senayan (5 minutes walk) and walking distance to Senayan City. Staff were good. I recognise the noise complaints of some other reviewers but with respect hard to blame the hotel for this. You are in a different Country/City and the motorbikes zooming up and down flat chat goes with the territory. Would happily stay again and at the price point offered (a bit less expensive than the Raffles) represents superb value for the quality offered.

Dear Alex W, Thank you for your wonderful feedback and for choosing Fairmont Jakarta for your stay. I’m thrilled to hear that you had an exceptional experience and appreciated our spacious rooms, attentive staff, and convenient location near Plaza Senayan and Senayan City. We’re especially delighted that you enjoyed the unique feature of complimentary free-flow drinks at the rooftop bar. Your encouragement to keep this benefit is greatly appreciated, and we’ll ensure this feedback is shared with the team. Your acknowledgment of the city’s vibrancy and understanding of the local environment is truly kind, and it’s fantastic to hear that you found the overall experience to be of superb value. We look forward to welcoming you back to Fairmont Jakarta for another exceptional stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Very Satisfied

Примечание: Tripadvisor 5.0/5

Daydream52607476619 Реальные отзывы TripAdvisor

Although there was a slight hiccup with the airport pick-up service, I was happy to see great service recovery by the Meet & Greet staff at the airport. The Front Desk and Concierge also swiftly saw to the issue on our arrival at the hotel. Overall, the experience at Fairmount Jakarta was impressive - from the cleanliness and comfort of the room, to the warmth and professionalism of all service staff we encountered. I will be looking forward to my next stay with you!

Dear Daydream52607476619 , Thank you for sharing your experience with us. While I regret the initial hiccup with the airport pick-up service, I’m delighted to hear that our Meet & Greet staff, Front Desk, and Concierge were able to recover the situation swiftly and effectively. Your kind words about the cleanliness, comfort of the room, and the warmth and professionalism of our team mean a lot to us. Providing a seamless and enjoyable stay for our guests is always our top priority. We truly appreciate your loyalty and look forward to welcoming you back to Fairmont Jakarta for another impressive stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Unprofessional service, lack of accountability, the worst 5-star hotel experience we've had

Примечание: Tripadvisor 1.0/5

Voyage09687659994 Реальные отзывы TripAdvisor

I am very disappointed with the unprofessional manner displayed, especially at the checkout counter and during breakfast. For context, my wife and I were attending a wedding party and staying at the hotel. As you know, we had many family members staying at the hotel and we needed to interact with one another. When we checked out, I simply asked for help to access another floor, as I had something to give to our family. The receptionist was very rude. She said that we could not be given access to other floors. She then tried calling the room, didn’t get an answer, and randomly assumed and told us that the person had checked out (REALLY?? Don’t you have a system to check if they’ve checked out or not instead of lying to us? On the other hand, we were still communicating with the person in the room). We understand if you have policies, but you should realize that it might have been your mistake in the first place for not accommodating family members on the same floor. There were also other solutions she could have proposed in a friendly way. Instead of suggesting we leave the item with the concierge, she simply neglected us. Maybe she assumed that our hotel stay was paid for by other family members (since we appear young). For clarification, we paid all the expenses ourselves. The second problem occurred when we checked in and found that the fridge was locked. When I called the receptionist, she said that because I hadn’t put down a deposit, the fridge could be opened but the products would be removed, as if I intended to steal them. I just needed the fridge to store our medicine. The third problem was during breakfast on the first day. It was a busy morning because our schedule was very tight. My wife was preparing makeup in the room. I went to the restaurant and simply asked if I could get a plate of salad for my wife in the room. The person in charge (PIC) initially said that I couldn’t take food upstairs unless it was bread. After explaining that my wife has gluten intolerance and needed vegetables, she finally allowed it but I had to pay an extra 25k for packaging (which I didn’t mind). However, a staff member followed me to ensure I only took one plate of salad. The fourth problem occurred when I returned to the restaurant to bring food to my wife. She has a health condition that doesn’t allow her to get too tired (the previous day had been very full), so I asked her to rest upstairs. The PIC remembered me and “politely” reminded me “just 1 plate of salad.” The fifth problem was with the shower (it couldn’t be hung properly), the sink (it was a bit clogged), and the toilet (it was clogged). We have stayed at many 5-star hotels and have never been treated like this. Other hotels have always accommodated our requests to take breakfast upstairs. We are also very mindful of taking the amount of food. In fact, at other hotels, the staff often offer us more food as they see we take too little. Some also ask if we have any special requests so that they can prepare separately to meet our dietary needs. This has undoubtedly been the most awful hotel experience we’ve ever had. If not for the wedding party at this hotel, I would have checked out immediately and moved to another hotel. But it didn't end there... After submitting this feedback to the feedback form, the Assistant Front Office Manager of the hotel reached out to me. After a lengthy conversation, he convinced me to consider staying at Fairmont again during our next trip to Jakarta, as a complimentary gesture. When we planned our next trip to Jakarta, I contacted him to confirm the number of complimentary nights, so we can book the remaining nights ourselves. To my surprise, he stated that he only wanted to offer lunch or dinner, which was entirely different from what he had previously offered. It’s not about the number of complimentary nights, but about the gesture from a 5-star hotel and how they treat their customers. What we dislike the most, aside from how they treat customers, is that their words are not accountable. This just wasted my time. We are certain that we will not return to this hotel again.

Dear Ardi, Thank you for taking the time to share your feedback with us again. I deeply regret that your initial concerns remain unresolved and that your experiences have left you feeling disappointed and frustrated. We take such feedback very seriously, and I sincerely apologize for the shortcomings you have highlighted, particularly in regard to the service at check-out, the breakfast experience, and the handling of your post-stay gesture. Your comments underscore areas where we must improve, and I assure you that we are addressing these internally to prevent future occurrences. I recognize the impact this has had on your perception of our hotel, and I deeply regret that we did not meet your expectations during your stay or in our subsequent communication. If you would like to discuss your concerns further, I am available to personally assist you. Thank you for bringing this to our attention again, and I sincerely hope we may have the opportunity to restore your trust in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Hugeeeee, Clean and Spacious Hotel Lobby

Примечание: Tripadvisor 4.0/5

sofiavynin Реальные отзывы TripAdvisor

Upon check-in at the counter, I was greeted and served by Ms. Wanda, and she is just so lovely. She was very helpful and polite in answering to all my questions. We had a little communication issue when it comes to the room's breakfast arrangement as I was not informed that it's meant for 1 guest instead of 2 guests, but she handled it professionally making my stay a meaningful and a very pleasant experience overall. All the staffs from housekeeping, Aru from the Concierge team (i.e. thank you very much for helping me with all my packages and parcels delivered to the hotel), to the security guards -- all of them were very helpful in ensuring my stay remains comfortable. I would usually put my room to be on a "Do Not Disturb" mode to have my own privacy, and the Duty Manager and the security came up to check if I was okay and if I needed any medical attention as it's on "Do Not Disturb" mode for 3 days straight. Their genuine concerns really touches me, and I will definitely return back here for my upcoming stays! My room was clean, and the view was great. I also went to try the bar located on the top of the hotel and the staffs there were very friendly. It has a nice view of the lighted GBK stadium at night and the entire experience was lovely and romantic. Food/drinks options were not bad too. The thing that wow-ed me the most is the entire space of this hotel. The lobby was huge, the restaurant level where I had my breakfast was also huge - buffet spread were lavish and there's so many to choose from. There were local food, international breakfast, sushi, even for the kimchi itself - they have 9 types of Kimchis which really amazed me. The breakfast options were delicious and very filling. The hotel location was also great. From the lobby, you can walk as there is a underground pathway (sheltered) linking from the lobby to the mall, Plaza Senayan. There is also another huge mall located opposite the hotel -- just a 5-10 minutes walk, but this one you have to cross the road (not sheltered). Overall, I was both happy and satisfied with my stay in Fairmont Jakarta.

Dear sofiavynin, Thank you for your glowing review of Fairmont Jakarta. I am delighted to hear that you had such a memorable and enjoyable stay with us. Your kind words about Ms. Wanda’s helpful and professional service are greatly appreciated, and I’m glad she was able to address the breakfast arrangement seamlessly. It’s also wonderful to know that Aru from the Concierge team and our security staff made your experience even more comfortable through their attentiveness and care. I’m thrilled that you enjoyed the clean and spacious room, the breathtaking view of the GBK stadium from the rooftop bar, and our extensive breakfast buffet. Your mention of the nine varieties of kimchi brought a smile to our team, as we love surprising our guests with unique and diverse culinary options. Our central location and the convenience of the connecting pathway to Plaza Senayan are indeed great features, and I’m pleased to hear they added to your overall experience. Thank you once again for your feedback and for choosing Fairmont Jakarta. We look forward to welcoming you back for another exceptional stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

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  • 806 Отзывов 9.5/10 Завтрак

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