Fairmont Beijing 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 144

Fairmont Beijing - Image 1
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8 Йонг ан Донг Ли, Проспект Jian Guo Men Wai, Округ Чаоян, 100022 ПЕКИН, Китай

Описание

Особенности отеля

  • Отель в центре Пекина, рядом с Шелковым рынком и парком Ritan

  • Уникальное здание с золотисто-розовым фасадом и роскошными интерьерами в художественном стиле

  • Премиальная международная и азиатская кухня, в том числе пекинские деликатесы

  • Многоэтажный спа-салон с великолепным видом на город и роскошным крытым бассейном

Наши номера

Расположение отеля

Fairmont Beijing

8 Йонг ан Донг Ли, Проспект Jian Guo Men Wai, Округ Чаоян
100022 ПЕКИН
Китай

GPS:39.905488, 116.45205

Телефон
Факс +86 10 8507 3999

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 144

Рейтинг TripAdvisor  4.9/5  Отзывов: 4 914

Great Hotel Staff, Poor Management

Примечание: Tripadvisor 2.0/5

Roving29091604768 Реальные отзывы TripAdvisor

Front desk staff lovely, friendly and understands the role of being a host for hotel guests. Management however is a different story. Hope you don’t have a booking issue otherwise there is no resolution - waste of time. Booked through Accor app, cancelled a booking but still no refund of credit has been given despite cancelling within the free cancellation period. Management need to either improve their responsiveness themselves or have better communication channels with ACCOR ALL group.

Thank you for your kind recognition of our front desk staff and for your valuable feedback regarding our management. We sincerely apologize for the inconvenience and frustration caused by the delay in refunding your points after the booking cancellation. We have escalated your case to our management team and are urgently coordinating with both our internal departments and the Accor Group to resolve this issue and ensure your points are returned promptly. Your comments are crucial in helping us improve our management responsiveness and enhance communication channels within the Accor network. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back with an improved service experience in the future. Warm regards, Faye

“All in all a good feeling”

Примечание: Tripadvisor 5.0/5

Khan322 Реальные отзывы TripAdvisor

After a long time, I was a little surprised to see the changes in Beijing, which were very important for a tourist or businessman. Now I will tell you what is very important to say or share about the hotel so that it is at least a little convenient for those who will visit Beijing like me. Although Fairmont Beijing was a new experience for me, there was no way to understand it because from the time of our arrival, many of the top team members were present until we left, the service of each team member was extraordinary and they made every effort to meet our needs at all times, especially early check-in, comfortable beds according to the requirements and our food was very important to them. Team Fairmont Beijing will meet in near future….

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Faye

It’s simply 3 star !!!

Примечание: Tripadvisor 3.0/5

DannyS43 Реальные отзывы TripAdvisor

Currently staying at Fairmont Beijing !!! Simply unacceptable for 5 star hotel!!! Being Accor member and staying her for 10 nights ( quite long ) hotel put me in the room 1607, where smart toilet, tea pot, chair are broken or don’t work. Everting in my room is so used and taken bad care of !!! I am not saying that reception couldn’t even answer simple questions : where is the bank , can they change currency , etc !!!!

Thank you very much for taking the time to review our property on TripAdvisor.It is with regret to hear that our team had failed to meet and exceed some of your expectations. We will do the investigation immediately in terms of service improvement. If you need any further assistance during you stay please contact with our Guest Relations Manager directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Faye Guest Experience Team

酒店服务良好

Примечание: Tripadvisor 5.0/5

Chen G Реальные отзывы TripAdvisor

Hôtel staff was very helpful throughout the stay, providing extra services when needed and very nice. Especially great for family with children

Dear guest, Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye

GOOD STAY AND CONVENIENT LOCATION

Примечание: Tripadvisor 4.0/5

Resort04708877206 Реальные отзывы TripAdvisor

Had a pretty good stay in Fairmont Beijing. Its location is not bad & easily accessible to other places. If one can walk longer, you can walk to Forbidden City & palace. It is also easily accessible by walking to Guomao area & Silk Street Market. The airport is not too far away from this hotel. It took us about 30 mins by car if there is no traffic jam. The hotel housekeeping is good & clean. Howver, the Nepresso coffee capsules are dusty & unsur if they are expired so we did not dare to drink. Hope the management can check all these Nepresso capsules are not expired & to clean them constantly. The pillows are too soft so I had to stack 2 pillows to have a better sleep. Breakfast buffet is not fantastic though but good enough to fill up the stomach. There is an indoor swimming pool but we missed to chill out there due to our short stay. We will consider to come back here to stay when we visit Beijing again.

Dear guest, Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 200 Отзывов 9.6/10 Расположение
  • 1 739 Отзывов 8.6/10 Номер
  • 2 435 Отзывов 9.2/10 Сервис
  • 8 Отзывов 5.1/10 Интернет
  • 691 Отзывов 8.7/10 Комфорт
  • 685 Отзывов 7.8/10 Удобства
  • 470 Отзывов 9/10 Чистота
  • 437 Отзывов 7.4/10 Завтрак

В сотрудничестве с Trustyou

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