Swissotel Пекин Гонконг Макао Центр 5 звезды

I walked in and produced my documents to check in. Usually in other Accor establishments they could see I am a Diamond member and upgraded me. The check in staff name Wang gave me a standard room on the 4/F, When ask why I was not upgraded? His respond was full. I insist to have my room upgrade and he did it to 12/F. He was not aware I am entitle to social hours at the Executive Lounge. I asked him to check with his supervisor and immediately she made good my room key excess to 16/F Executive Lounge. The experience at the lounge was fine but nothing extravagant. When I returned to my room to prepare for tomorrow meeting, I realised my room do not have iron and board. I called housekeepers and they sent one set to me. I approach the front desk to ask does hotel provide iron and board in room. The lady replied only Executive Room. Verdict: they didn’t bother to upgrade DIAMOND member to Executive Floor. When asked what about welcome fruits? It seems i was to be blame as originally give. Standard room now I think Superior room so the fruits may be on the 4-F room. That is a mockery as I hardly given a standard room whenever I stay with other Swissotel or Accor chain hotels. I always get better and better. The fruit platter finally came and thought I appreciate it, it was really very pathetic. I felt not very welcome and have the urge to check out to stay Sofitel or Fairmont. Let see tomorrow breakfast.

Just re-opened after a full upgrade. I was here before Covid and it was a bit tired but of course the location is the best in Beijing. Now, over the Covid period they have done a complete renovation and it is spectacular. Rooms are so comfortable and quiet, new air-con works as it should, bathrooms are very cool, restaurant and bar far exceeded my expectations. I have stayed in many different hotels in Beijing but this has to be the best, truly 5 star, unlike some others that claim to be 5 star. Highly recommended.

First off, the staff is very friendly and super-helpful. I feel like it was rated 4 stars, which I feel was honest to western expectations. It was very clean, modern, and comfortable. There were several shuttle options to get to the wall. Also, have the front desk order a Peking Duck the night before for tomorrow’s dinner. Take their advise where.

We had a great few days here. The staff are excellent and speak English well, very helpful and accommodating. We loved the beer garden out the back for afternoon drinks and watching sports. It is in a great location right next to a subway station so it is easy to get wherever you need to go. Highly recommend!

It’s a old hotel rooms are very outdated and. It upon the new standards, very poor English for staff upon arrival, close to Sanlitun and way to go airport which is a plus. Club lounge ok but might be improve as well all with all on stay but there at much better places to say but it’s a Good value for low budget stay in Pek