Fairmont Beijing

Hotel is the standard quality you expect with all Fairmonts. Staff help you quickly and in English. They are quick to help give you everything you need. Breakfast is diverse and delicious. Lobby bar downstairs is nice for quick coffee and dessert. Dinner and lunch room service prices are not different from the prices you see for western food outside the hotel.

We stayed here during the school holiday and it was excellent. The rooms are big and very clean, the pool and spa area was very nice to relax in too! The thing we enjoyed most about staying here was the excellent service from reception staff and service staff. Elena went above and beyond to help us plan a trip and even contacted places for us to help us book tickets which we were very grateful for. We had a club room, so we were able to access the lounge and order food and had complimentary drinks. The food was delicious! I would definitely stay here again!

Stayed here for 1,5 weeks for business. Altough the hotel is not the newest, it is very stylish and in perfect condition. Most of all is the more than amazing service of all staff. This is a significant difference compared to the other 5 star hotels here. Special thanks to Elena but also Ava and Vivian. The spa services are highly recommended. The quality of the food via roomservice is outstanding! Super hotel!

Unacceptable service at breakfast, which is due to systemic management issues leading to staff frustration and poor customer service. Some examples include: 1. The egg chef was playing on his phone while cooking — this is incredibly unsanitary as phones are full of bacteria. I asked him politely for an omelette and he he said no, quite impolitely - there was a huge pile of eggs there but he couldn’t be bothered to crack any more (it was before the end of breakfast). 2. There was no ladle in the yogurt - this was the case on two out if three days. 3. My cutlery was laid out for me with visible dirt on it. 4. There was no milk for the cereal. 5. No spoons were provided. 6. A request for milk (there was cereal and no milk…) was met with exasperation/incredulity from the staff when they thought I couldn’t hear. I complained directly to the hotel in writing and requested the contact details of the GM during my stay but I received no reply.

Firstly, I waited 30 minutes to check-in. It was not a busy day, but the counter processing time was too long. Six to seven guests would take you 30 minutes? I think that's too long. Secondly, my room's window is not closed well. At first, we felt it's a bit cold and we thought it's because of the air conditoiner problem. Until late night, my girlfriend almost got a cold. So I called the service, and the maintanence personel came into my room and found that it's because of the window. MY ROOM'S WINDOW WAS NOT CLOSED PROPERY! Can you imagine that happen in a cold winter day in Beijng in a 5 star hotel? No wonder we didn't find out earlier. Who could have thought that it's because the window was not closed? Thirdly, for breakfast, bad experience once more. The waiter brought us to the table and didn't ask what we would like to drink (that's fine to me actually, I can ask or take it myself). Then, we went to grab the food, we came back, and we found that our table was taken by other people. Can you imagine this happen in a 5 star hotel? We were sitted already and booked the table and after a few minutes, our table is gone? It's really nonsense. And the food refill was really slow, a lot of empty plates waiting to be filled. Overall, this is the first time I wrote this long for a negative review. Because your service really ruined my Chirstmas eve, I have to say that.