Fairmont Beijing 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 144

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Opis

O hotelu

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

Nasze pokoje

Lokalizacja hotelu

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
Chiny

Pozycja GPS:39.905488, 116.45205

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 144

Ocena TripAdvisor  4.9/5  Liczba opinii: 4 914

Great Hotel Staff, Poor Management

Ocena na stronie TripAdvisor 2.0/5

Roving29091604768 Opinia zatwierdzona w TripAdvisor

Front desk staff lovely, friendly and understands the role of being a host for hotel guests. Management however is a different story. Hope you don’t have a booking issue otherwise there is no resolution - waste of time. Booked through Accor app, cancelled a booking but still no refund of credit has been given despite cancelling within the free cancellation period. Management need to either improve their responsiveness themselves or have better communication channels with ACCOR ALL group.

Thank you for your kind recognition of our front desk staff and for your valuable feedback regarding our management. We sincerely apologize for the inconvenience and frustration caused by the delay in refunding your points after the booking cancellation. We have escalated your case to our management team and are urgently coordinating with both our internal departments and the Accor Group to resolve this issue and ensure your points are returned promptly. Your comments are crucial in helping us improve our management responsiveness and enhance communication channels within the Accor network. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back with an improved service experience in the future. Warm regards, Faye

“All in all a good feeling”

Ocena na stronie TripAdvisor 5.0/5

Khan322 Opinia zatwierdzona w TripAdvisor

After a long time, I was a little surprised to see the changes in Beijing, which were very important for a tourist or businessman. Now I will tell you what is very important to say or share about the hotel so that it is at least a little convenient for those who will visit Beijing like me. Although Fairmont Beijing was a new experience for me, there was no way to understand it because from the time of our arrival, many of the top team members were present until we left, the service of each team member was extraordinary and they made every effort to meet our needs at all times, especially early check-in, comfortable beds according to the requirements and our food was very important to them. Team Fairmont Beijing will meet in near future….

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Faye

It’s simply 3 star !!!

Ocena na stronie TripAdvisor 3.0/5

DannyS43 Opinia zatwierdzona w TripAdvisor

Currently staying at Fairmont Beijing !!! Simply unacceptable for 5 star hotel!!! Being Accor member and staying her for 10 nights ( quite long ) hotel put me in the room 1607, where smart toilet, tea pot, chair are broken or don’t work. Everting in my room is so used and taken bad care of !!! I am not saying that reception couldn’t even answer simple questions : where is the bank , can they change currency , etc !!!!

Thank you very much for taking the time to review our property on TripAdvisor.It is with regret to hear that our team had failed to meet and exceed some of your expectations. We will do the investigation immediately in terms of service improvement. If you need any further assistance during you stay please contact with our Guest Relations Manager directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Faye Guest Experience Team

酒店服务良好

Ocena na stronie TripAdvisor 5.0/5

Chen G Opinia zatwierdzona w TripAdvisor

Hôtel staff was very helpful throughout the stay, providing extra services when needed and very nice. Especially great for family with children

Dear guest, Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye

GOOD STAY AND CONVENIENT LOCATION

Ocena na stronie TripAdvisor 4.0/5

Resort04708877206 Opinia zatwierdzona w TripAdvisor

Had a pretty good stay in Fairmont Beijing. Its location is not bad & easily accessible to other places. If one can walk longer, you can walk to Forbidden City & palace. It is also easily accessible by walking to Guomao area & Silk Street Market. The airport is not too far away from this hotel. It took us about 30 mins by car if there is no traffic jam. The hotel housekeeping is good & clean. Howver, the Nepresso coffee capsules are dusty & unsur if they are expired so we did not dare to drink. Hope the management can check all these Nepresso capsules are not expired & to clean them constantly. The pillows are too soft so I had to stack 2 pillows to have a better sleep. Breakfast buffet is not fantastic though but good enough to fill up the stomach. There is an indoor swimming pool but we missed to chill out there due to our short stay. We will consider to come back here to stay when we visit Beijing again.

Dear guest, Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye

Partner: TripAdvisor

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