Fairmont The Norfolk 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 747

Гарантия
лучшей цены
Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 00200 НАЙРОБИ, Кения

Описание

Особенности отеля

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Уникальные рестораны от легендарного ресторана Terrace до стильного органического стейк-хауса.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Наши номера

Расположение отеля

Fairmont The Norfolk

00200, PO Box 58581
00200 НАЙРОБИ
Кения

GPS:-1.278337, 36.815827

Телефон
Факс +254 20 2216796

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Бар
  • Помещения для деловых встреч

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 747

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 609

Сертификат качества 2024

Beautiful courtyard and historic hotel, nice bar area

Примечание: Tripadvisor 5.0/5

TropicalTraveler78 Реальные отзывы TripAdvisor

Very happy with the Norfolk. Great staff and gorgeous public areas. Room was nice and everything worked great. The area is not so great to walk around but not particularly bad. Pool area is just ok and needs some maintenance on the deck. It's up next to an unattractive condo building, it could look a lot more appealing. Overall great service, beautiful gardens, reasonable price. Would stay agian.

Dear TropicalTraveler78, Thank you for choosing Fairmont The Norfolk and for sharing your positive feedback. We are pleased to hear that you enjoyed the beautiful courtyard, historic ambiance, and the nice bar area. Your kind words about our team and public areas are truly appreciated. We have noted your comments regarding the pool area and its surroundings and will address these areas accordingly. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Iconic hotel in Nairobi

Примечание: Tripadvisor 5.0/5

Sarah D Реальные отзывы TripAdvisor

Amazing and helpful employees. We stayed three separate nights and upon returning to the hotel I was greeted by name by Kanja at the front desk and she went out if her way to make our stay perfect. Rooms and grounds are beautiful, there's a gym and outdoor pool. Concierge set us up with some local activities such as Sheldrick Elephant Sanctuary, Giraffe Sanctuary and walking in the Karura forest, all within 40 min drive of hotel.

Dear Sarah D, Thank you for your positive review and for choosing Fairmont The Norfolk during your time in Nairobi. We are thrilled to hear about your amazing experience with our helpful team, beautiful rooms, and grounds, as well as the amenities we offer like the gym and outdoor pool. It's wonderful to know that Kanja and our concierge team contributed to making your stay memorable by assisting you with local activities. We appreciate your kind words and look forward to welcoming you back for another exceptional stay. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Very Nice place

Примечание: Tripadvisor 5.0/5

Moise a Реальные отзывы TripAdvisor

The rooms are clean and the staff very pleasant. I enjoyed staying there. And it is definitivly my first choice for next trip in Nairobi (Kenya). The food is very tasty also. The shuttle is very confortable and immediatly available when requested or needed

Dear Moise, Thank you for your positive review! We are thrilled to hear that you found our hotel to be very nice, with clean rooms, a pleasant team, tasty food, and convenient shuttle service. We look forward to welcoming you back on your next trip to Nairobi. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

The worst. Avoid at all costs

Примечание: Tripadvisor 1.0/5

Beth E Реальные отзывы TripAdvisor

We were given the worst possible room in the entire hotel. It was worse than a Motel 6. Filthy, ratty furniture. When we called and asked to be moved they said it would be another $80. And then the lady said she would discount it be $8 because I took photos of how bad the room was.

Dear Beth E, Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with the room you were allocated. Please accept our sincere apologies for the inconvenience caused. Rest assured; we will address this issue internally to prevent any reoccurrence. We look forward to welcoming you back for a memorable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Exceptional Service and a Memorable Stay at Fairmont The Norfolk

Примечание: Tripadvisor 5.0/5

Goutham S Реальные отзывы TripAdvisor

We recently stayed at Fairmont The Norfolk, and it was an experience to remember, thanks to the wonderful staff who went above and beyond to ensure our comfort. A special mention to Leah at the front desk—she truly did a fabulous job handling our booking and taking great care of us throughout our stay. Leah is undoubtedly a superstar! From making sure our airport transfer was perfectly on time to offering us a great price for an extra half-day stay, she was attentive and professional in every way. Another standout was Leon, an intern at the restaurant. His understanding of our specific food requirements was remarkable, and the chef did a brilliant job preparing delicious Indian vegetarian meals for us. It truly felt like home away from home. The warmth and dedication of the staff made our stay incredibly special. We highly recommend Fairmont The Norfolk and look forward to visiting again!

Dear Mr. Goutham S, Thank you for taking the time to share your exceptional experience at Fairmont The Norfolk. We are thrilled to hear that you had a memorable stay, all thanks to our wonderful team who ensured your comfort and satisfaction throughout your visit. Leah at the front desk and Leon at the restaurant are truly valuable members of our team, and we are delighted to hear that they made such a positive impact on your stay. Your kind words about their professionalism and attention to detail are greatly appreciated. We are grateful for your recommendation and eagerly anticipate your next visit to our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 149 Отзывов 9.1/10 Расположение
  • 295 Отзывов 7.4/10 Номер
  • 550 Отзывов 9.1/10 Сервис
  • 17 Отзывов 3.6/10 Интернет
  • 169 Отзывов 8.4/10 Атмосфера
  • 97 Отзывов 9.5/10 Завтрак
  • 85 Отзывов 7.1/10 Чистота

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