Fairmont The Norfolk 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 794

Гарантия
лучшей цены
Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 00200 НАЙРОБИ, Кения

Описание

Особенности отеля

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Уникальные рестораны от легендарного ресторана Terrace до стильного органического стейк-хауса.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Наши номера

Расположение отеля

Fairmont The Norfolk

00200, PO Box 58581
00200 НАЙРОБИ
Кения

GPS:-1.278337, 36.815827

Телефон
Факс +254 20 2216796

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Бар
  • Помещения для деловых встреч

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.6/5  Отзывов: 794

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 620

Сертификат качества 2024

Excellent Stay - Looking Forward to Returning

Примечание: Tripadvisor 5.0/5

jamyVancouverIs_ Реальные отзывы TripAdvisor

We really enjoyed our stay at The Norfolk. Our rooms were spacious; the beds and bedding inviting and comfortable; every part of the hotel was clean and beautifully decorated; nice courtyard; good food; and best of all, we received excellent, friendly service from all staff members. We would like to give a special thanks to Michael Nzau who was our server for several meals. Michael provided excellent service with a special personal touch making every meal memorable.

When things go wrong, the staff at the Norfolk truly standout

Примечание: Tripadvisor 5.0/5

Dave R Реальные отзывы TripAdvisor

My wife and I, along with another couple, had planned to stay two nights at the Norfolk at the beginning of our safari trip. The hotel was nice and the staff was very pleasant. In fact, we all noticed how kind and friendly they were. In the middle of night before we were scheduled to leave, my wife became very ill. The manager on duty, Lillian, encouraged me to take her to the ER. As you may image, I was somewhat hesitant to take my wife to a hospital in a foreign country, but Lillian summoned Edwin, a driver who had previously worked at the hospital, and the two of them persuaded me to take her to the hospital. Edwin drove us to the hospital and he somehow managed to get my wife into an exam room and be seen by a doctor within a few minutes of arrival. The doctor determined that she needed to be admitted and Edwin took care of getting my wife admitted in a nice room and settled in. He spent over six hours with us at the hospital that day to insure my wife received good care and that we were comfortable. The hotel assigned Edwin to me while my wife was in the hospital. Each time he came to the hospital, he visited with us to make sure everything was fine. Edwin made what most foreign travelers would consider a nightmare situation into a completely stress free and near pleasant experience. I was concerned about being able to extend our stay at the hotel as I knew the hotel was busy, but Lillian made sure that I could stay as long as I needed. Over the course of my extended stay, the staff frequently went out of their way to ask how my wife was doing, offer their prayers, and just talk with me; I quickly realized that the entire staff were some of the most sincere people that I’ve ever met. Each day I told my wife about my experiences with the staff. I don’t think she truly comprehended what I had told her until after she was discharged and we returned to the Norfolk. As we pulled up to the hotel, staff was lined up on both sides of the stairs all the way to the front entrance. As we exited the car, everyone spoke with my wife and welcomed her back. We are frequent travelers and have stayed at some of the nicest hotels in the world. We have never experienced anything remotely close to what we encountered at the Norfolk. How they treated us is not something you learn; it’s who they are as individuals and it comes from their hearts. We will always remember the staff at the Norfolk. I now consider many of them my extended family.

The Best Hospitality Experience I have had

Примечание: Tripadvisor 5.0/5

Camper36520765006 Реальные отзывы TripAdvisor

All Hotel Staff were very hospitable, but the best were the two receptionists. They really went out of the way to ensure we had a very comfortable stay. An experience in Hospitality, I will always Cherish. The Food was also surprisingly good.

Dear Camper, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear about the exceptional hospitality you received from our team. Your compliments will be shared with the team. We are delighted that you enjoyed our food offerings too. Looking forward to welcoming you back soon. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Disappointing Experience

Примечание: Tripadvisor 1.0/5

NorthStar68372001697 Реальные отзывы TripAdvisor

I had a really negative experience at this restaurant. As the only Black person there, I felt completely profiled. While other white customers received attentive service, I was largely ignored. I was hungry and couldn't even get anyone to come to my table to take my order. The only positive was one gentleman who kindly helped me hang my jacket, but that was it. I expected better treatment and value for my money, not to feel like I was being treated differently because of my race. Overall, I left feeling disappointed and frustrated. I won't be returning.

Dear NorthStar, Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you encountered at our restaurant. Please accept our sincere apologies for the lack of attentive service. We take these concerns very seriously and are committed to providing equal and respectful treatment to all our guests. Your feedback will be shared with our team to ensure such incidents do not recur. We understand your disappointment and frustration and regret that we did not meet your expectations. Should you reconsider visiting us again, we would welcome the opportunity to provide you with the quality service and experience you deserve. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Excellent stay

Примечание: Tripadvisor 5.0/5

TapioE Реальные отзывы TripAdvisor

This hotel is perfect if you want a high class hotel and peaceful environment in the middle of the city. I can recommend this place. The food is very good and breakfast especially. The hotel has a very nice large inner garden which is a great place to relax as well. Rooms are spacious and well equipped.

Dear Tapio, Thank you for your positive review! We are thrilled to hear that you had a very good stay with us, finding our hotel to be an oasis of peace and comfort in the heart of Nairobi. Your kind words are truly appreciated. We look forward to welcoming you for another memorable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 152 Отзывов 9.3/10 Расположение
  • 303 Отзывов 7.5/10 Номер
  • 561 Отзывов 9/10 Сервис
  • 19 Отзывов 3.2/10 Интернет
  • 196 Отзывов 8.8/10 Удобства
  • 168 Отзывов 8.3/10 Атмосфера
  • 100 Отзывов 9.6/10 Завтрак
  • 84 Отзывов 7.4/10 Чистота

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Найроби

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.