Fairmont The Norfolk 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 801

Гарантия
лучшей цены
Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 00200 НАЙРОБИ, Кения

Описание

Особенности отеля

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Уникальные рестораны от легендарного ресторана Terrace до стильного органического стейк-хауса.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Наши номера

Расположение отеля

Fairmont The Norfolk

00200, PO Box 58581
00200 НАЙРОБИ
Кения

GPS:-1.278337, 36.815827

Телефон
Факс +254 20 2216796

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 801

Рейтинг TripAdvisor  4.3/5  Отзывов: 1 678

Сертификат качества 2025

Wonderful...highly recommended!

Примечание: Tripadvisor 5.0/5

Gina R Реальные отзывы TripAdvisor

Excellent experience from pre-arrival to departure, the team at Fairmont The Norfolk is wonderful! Pre-arrival, Reservations was very responsive and helpful during the planning stage. They secured a reliable, easy + efficient pickup from the airport (much appreciated after a loooong journey). Our airport greeter, Sheila met us with a beautiful smile and warm energy. She then escorted us to our driver Edwin, who was just as welcoming and warm. On our short ride to the hotel, Edwin shared great tidbits about Nairobi + Kenya…very helpful as we were first time travelers to this destination. Once at the hotel, we were attended to by many and our arrival was flawless. Most notably, George at the front desk was exceptional. He was attentive and caring and his hospitality made an impact. We stayed here twice, upon arrival and later just before departing Kenya. He remembered us upon our return and my preference for a courtyard view. As he gave us our keys with a big smile and noted the room would have my preferred view…nice personal touch remembering this + us. Peter, one of the door/bellmen, was also very gracious as he helped us settle into our rooms. His welcoming spirit, conversation and care made us feel valued. The team continued to shine at Tatu Restaurant where we were greeted by the hostess, Joy whose excitement was contagious; we decided to dine at this venue due to her engagement. While dining, Tavim our server enhanced the culinary experience through his attentive service, knowledge of the menu and genuine love for the restaurant and the opportunity to share it with visitors. All in all…food was very good, team was great and hotel was charming. Hope it won’t be too long before we can return. 😊

Dear Gina R, Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear about your excellent experience from the moment of your pre-arrival to your departure. It is gratifying to know that our team, including Sheila, Edwin, George, Peter, and Tevin, provided you with warm and attentive service that made your stay memorable. We are delighted that you appreciated the personalized touches, such as George remembering your preference for a courtyard view. It is our goal to make every guest feel valued and at home. Your kind words about the food and the charming atmosphere of our hotel are truly appreciated. We look forward to welcoming you back soon for another exceptional experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Luxurious stay in Nairobi

Примечание: Tripadvisor 5.0/5

E1175MRivanp Реальные отзывы TripAdvisor

this is a beautiful luxury hotel in the heart of Nairobi. We stayed at the Fairmont for 2 nights. As expected from Fairmont, this is a luxury hotel with all the amenities and the prices are accordingly. We dined both nights at the hotel. The streak at the Steakhouse (sorry I don't remember the name) were some of the best streaks we have ever eaten. The dinner at the bar was also very delicious. This hotel has everything what one would expect from a Fairmont.

Dear Mr. P, Thank you for your delightful review regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed a luxurious experience and found our amenities to meet your expectations. It is particularly gratifying to know that you appreciated the quality of our dining options, especially the steaks at our Steakhouse. We look forward to welcoming you back for another memorable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

One night honeymoon

Примечание: Tripadvisor 5.0/5

Departure18830427229 Реальные отзывы TripAdvisor

We did check in just for a night for our honeymoon however my wife wished to stay longer cause every step from the entrance was relaxing, clean, quiet, the gardens were alive..we were given a complimentary upgrade (rm 014) thanks to Lillian! She wanted us to experience every facility in the hotel that could make our few hrs at the hotel memorable and indeed we enjoyed every bit of it (steam room, sauna), we booked within a short period of time but came and found our room decorated already with towels and rose petals, slices of chocolate cake Amenity that my wife really enjoyed... everyone was friendly from the security, valet, front desk, housekeeping, spa staff, restaurant staff...may the hash browns remain permanent in the b.fast buffet, we really enjoyed that. We felt at home, that was enough.

Dear Departure18830427229, Thank you for taking the time to share your wonderful feedback regarding your recent honeymoon stay with us. We are thrilled to hear that you found our hotel to be a relaxing and enjoyable experience. It is delightful to know that our team, especially Lillian, contributed to making your stay memorable with the complimentary upgrade and thoughtful room decorations. We appreciate your kind words about the cleanliness and ambiance of our gardens, as well as the attentive service provided by our staff across various departments. Your satisfaction with our breakfast buffet, particularly the hash browns, is duly noted and will be shared with our culinary team. It is always a pleasure to receive such positive remarks, as they motivate us to continue providing exceptional service. We look forward to welcoming you back for a longer stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Lovely step back in time hotel which is well maintained with beautiful gardens

Примечание: Tripadvisor 5.0/5

JDB61 Реальные отзывы TripAdvisor

What a step back in time- the hotel is an amazing place in the middle of Nairobi - the room was lovely and very clean. The staff were very helpful and welcoming. The Only thing that let this hotel down was the evening meal- Whilst they accommodated us requesting an earlier time for our meal sitting the actual food was disappointing. The bar staff were very pleasant and attentive. I would return but eat out!

Dear JDB61, Thank you for your kind words regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed the charm of our hotel, the beautiful gardens and the attentiveness of our staff. However, we sincerely apologize that your dining experience did not meet your expectations. We appreciate your feedback on the evening meal, and we will certainly take your comments into consideration as we strive to enhance our culinary offerings. We look forward to welcoming you back in the future, and we hope to provide you with a more satisfying dining experience next time. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Lovely spot in Nairobi

Примечание: Tripadvisor 5.0/5

PoipuJim Реальные отзывы TripAdvisor

I enjoyed 4 relaxed evenings here. The hotel is centrally located in the downtown area and there are many close by shops to explore. The rooms are very comfortable, and the bathroom is fully loaded. The breakfast buffet was very nice. The entire staff was warm, welcoming and eager to assist with any needs. I highly recommend this property for a quite stay in Nairobi.

Dear PoipuJim, Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated our central location, comfortable rooms, and the breakfast buffet. It is always rewarding to know that our staff's warm hospitality made your experience even more enjoyable. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing stay in Nairobi. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

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