Fairmont Mara Safari Club 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 103 件のレビュー

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説明

ホテルのその他の情報

  • 38 lavishly furnished deluxe waterfront tents overlooking the Mara River

  • 38 lavishly furnished deluxe waterfront tents overlooking the Mara River

  • Expansive and refreshing swimming pool.

  • Game drives with a guide to experience the Maasai Mara's famous wildlife.

  • Superb restaurant serving seasonally inspired cuisine, plus a cosy lounge and a stylish bar.

当ホテルの客室

ホテル所在地

Fairmont Mara Safari Club

Masai Mara National Reserve, PO Box 58581
Masai Mara AITONG
Kenya

GPS:1.092444, 35.206291

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.7/5  103 件のレビュー

トリップアドバイザーの評価  5.0/5  986 件のレビュー

2024エクセレンス認証

ONCE IN A LIFETIME SAFARI

トリップアドバイザーの評価 5.0/5

scottishtraveller74 ファミリー - トリップアドバイザー認証口コミ

We stayed here for only 2 nights and done 3 drives. Check in was swift and less than 15 minutes drive frim the airstrip. We had one of the deluxe rooms and Caleb was our room steward. The room was immaculate and caleb was very friendly and chatty and also got us a fan that we barely didn't need. Our room was about 10 minutes walk from reception but we could have phoned a cart. Our driver was Alfred and he was out this world. We seen everything we wanted to see and our drives were longer than expected. The breakfast at the hippo lake we will never forget. Alfred was very informative and easy to chat to. The walk.with the rhinos was again unbelievable and totally unexpected. Alfred your a star. The food was excellent but we thought the dinner was a bit below par for a 5 star hotel. The lunch though was excellent and we only had 1 breakfast but that was also good. All the staff were lovely and although we will probably never do another safari we would recommend this hotel.

Dear our valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

The best stay of our life!

トリップアドバイザーの評価 5.0/5

Pioneer34013509024 トリップアドバイザー認証口コミ

Our honeymoon at Fairmont Mara Safari Club was the best and most memorable experience of our lives! Every moment was exceptional, thanks to the incredible staff who made us feel so at home. Special thanks to Lenkoko, who went above and beyond to ensure we had the best safari adventure; to Mary and Gerald, whose warm hospitality and attention to detail made our stay unique and delightful; and to Adan, who made us feel like we had a home away from home. We highly recommend participating in as many experiences as possible and definitely not missing a safari. We were lucky enough to see 4 out of the Big 5, but also encountered so many more amazing animals. The hot air balloon experience is also a must! While it’s the most commercial, you can’t beat the breathtaking views of the plains from the balloon, and the bush breakfast included is a real "pinch me" moment. Gerald and his team are also expert mixologists—don’t miss trying their locally inspired cocktails, especially the dawa! I also had a massage during my stay which I couldn't recommend more. In terms of facilities, they are superb. The tent design makes it feel more authentic , but it's a very luxurious stay with all the amenities and services you'd expect to see at a Fairmont. We couldn’t be more grateful to the entire team and have already recommended this magical experience to all our friends and family. We can’t wait to return someday! Patricia & Seb

Dear Patricia & Seb We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club It is always a pleasure to receive positive feedback. I will share your comments with our team especially Mary , Lenkoko and Gerald who made your stay very special and memorable. I am sure that this feedback will serve as an encouragement to all of our staff , as we strive to continuously improve the quality of our services. We wish you a very happy marriage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Incredible experience

トリップアドバイザーの評価 5.0/5

Jamie D トリップアドバイザー認証口コミ

What a very special place , the setting is incredible Hippos and Crocodiles float in the river in front of your tent that is glamping personified The excursions from the camp led by Dominic are what true adventure is about We saw so many different animals in there natural habitat Dominic being well versed in all the different animals we saw , from what they eat there gestation period hunting habits , eating habits an encyclopedia of information The staff want to ensure you have the best experience you can have , or meals are before dinner drinks where all served professionally and with a true smile A shout out to Moses and Griffin for making our dinning experience that much better Will I go back to Masa Mara Safari camp you bet ,

Dear Jamie, We appreciate you taking the time to share with us your feedback following your recent stay at the Fairmont Mara Safari Club. The team and I are delighted to read that you enjoyed our culinary offers, game drives, the welcome experience, and the hospitality from our Heartists. It is always a pleasure to note that our team provided memorable services and we happy to share your kind compliments with them especially Dominic, Moses and Griffin who made your stay very special. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Amazing and unforgettable experience

トリップアドバイザーの評価 5.0/5

Tourist32577005499 トリップアドバイザー認証口コミ

We had the best family holiday at the Fairmont Mara. Huge thank you to the amazing team that looked after us. Caleb - thank you for being the best pen pal to my daughter, she thoroughly enjoyed the notes you left for her every day in our room and loved writing back to you! Vivian, Rose, Beth thank you for your amazing hospitality. I can’t recommend this hotel enough, the rooms are stunning, grounds are beautiful, food is plentiful and delicious and experience was the best we have ever had. We loved spending time in the pool during the day, checking out all the hippos at hippo corner, the balloon ride, safari (seeing 4 out of 5 of the big 5 repeatedly) and visiting the Masai village. A magical experience that we will never forget!

Dear our Valued Guest, We appreciate you taking the time to share with us your feedback following your recent stay at the Fairmont Mara Safari Club. We are happy you enjoyed among other; food, game drives, room, Maasai visits, beautiful grounds, and amazing hospitality from our staff. from our colleagues and our tents on the banks of the hippo filled Mara River. We also appreciate your kind words for our staff more especially Vivian, Rose, Calleb and Caleb. Their engaging services being undoubtedly one of our hotel's main assets; we will definitely applaud them all on your behalf for their contribution to your well-being whilst staying among us. Again we thank you for sharing your experiences and we look forward to serving you in the not too distant future. Yours Sincerely Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Oasis in the Bush

トリップアドバイザーの評価 5.0/5

85doa Solo travel - トリップアドバイザー認証口コミ

I spent a week at the Fairmont Mara club. I have stayed in many hotels and I have done a few safaris, this was an experience beyond anything I ever imagined. Usually after a few days I tend to miss the comfort of my home. This was not the case at the Fairmont. I never even thought about going home and was surprised when the last day was upon me. I have hardly ever felt this welcomed and looked after. The entire staff was absolutely wonderful, warm and kind. Firstly, the driver/guide who was assigned to me was truly remarkable. I have met excellent guides before but this man was something else, he is in an another league entirely. Alfred is a Masai, so he knew the area to a level I can’t even claim to know my own hometown. I did all my game drives with him (including night game drive). I also did a bush walk which was an unforgettable experience. He patiently taught me about the plants and showed me the tracks of the animals (we got to see hippos quite close and many other animals). I dare say I learnt a great deal from Alfred. I also did a bike ride and on that occasion Charles and Ruben went with me, they were both really great. That 24km bike ride was rather fun and challenging which was exactly what I needed. The room was luxurious and comfortable. Everything is provided including an excellent hairdryer, shower gel, shampoo, conditioner, body lotion, shaving kit, cotton buds/earbuds and a safe. The bedding is very comfortable, I slept soundly despite it being in a tented camp. The extra touch of leaving a hot water bottle in the bed to warm it up before bedtime was the most wonderful experience. Geoffrey looked after my room throughout and he did an incredible job. The food was exceptional every time. I dare say I ate far more than I should have. The hotel has a garden where they cultivate many of their vegetables, fruit and herbs, this means everything is very fresh. They were also very accommodating of dietary requirements. I don’t mean just making do, they actually went out of their way to offer options that not only were gluten free and lactose but also delicious. The staff at the restaurant were all incredible. Rose and Mary were always so welcoming and kind. On my last day, they brought a cake and sang for me, I was incredibly touched by the gesture, made me feel sad to leave. A great thank you to all the team, including Nancy and Mercy. There were also other people who contributed to my wonderful holiday, I unfortunately am not good at remembering names.. If you are looking for a warm and welcoming oasis in the middle of the savannah, this is it, look no further. Though everything was perfect, if I had to say one thing could be improved is the lack of active activities or a gym. I’d say it would have been great to have a small gym to exercise a bit perhaps. However, I appreciate there isn’t much space to set this up but that would be a great addition. I will return, that’s for sure!

Dear Donia, We very much appreciate you taking the time to share with us your experience regarding your recent stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among other, the welcome experience, staying in our tents, memorable game drives and the engaging services from our staff. I have shared your compliments with Mary, Rose, Nancy, Mercy, Alfred, Charles and Reuben who are happy to have made your stay special and memorable. Your feedback will serve as a motivation to all our staff as we strive to continuously surpass our guests' expectations. Thank you once again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

との提携 TripAdvisor

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