Swissôtel Tallinn 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,499 件のレビュー

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Tornimae Street 3, 10145 TALLINN, エストニア

説明

ホテルのその他の情報

  • Tallinn's tallest hotel with spectacular views

  • Enjoy classic flavors at Horisont Restaurant & Bar, a Michelin Guide spot on the 30th floor

  • Green Key certification

  • Enjoy quality time in Pürovel Spa & Sport

  • Experience comfort and convenience at No3 Bar & Deli in Swissôtel Tallinn's lobby

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ホテル所在地

Swissôtel Tallinn

Tornimae Street 3
10145 TALLINN
エストニア

GPS:59.432927, 24.761193

電話番号
ファックス +372 624 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

HORISONT RESTAURANT & BAR

At Swissôtel Tallinn, Horisont fine dining restaurant on the highest floor combines French cuisine with Asian flavors. Head Chef Marko Sõmer prioritizes ingredient quality and creativity for a unique dining experience.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,499 件のレビュー

トリップアドバイザーの評価  4.6/5  3,015 件のレビュー

2025エクセレンス認証

Comfort with some niggles

トリップアドバイザーの評価 3.0/5

Shaun T トリップアドバイザー認証口コミ

Visited for 3 nights. Impressed by the comfort of the room, bed and facilities within the room including the very strong WiFi. The buffet style breakfast was superb with an amazing choice of food and drink items available. With regards the staff none stuck out as either over positive or negative. Just professional in their approach. The two niggles which detracted from me giving a higher score have been mentioned in previous reviews of other travellers so maybe it’s time the management of the hotel addressed these. Namely:- The room was very cold on arrival and took over 24 hours to react even then was not to my liking. Important when the wind chill temperature outside was minus 8. The shower had a tendency to leak over the bathroom floor. On my first day I was out of the room until approx 5pm yet housekeeping had not attended to the room. A third world problem but something you would reasonably expect a hotel of this calibre to manage. Tallinn is a wonderful place to visit and I would hope to return. Whether I would return here is questionable

Dear Shaun T, Thank you very much for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed the comfort of the room, the quality of the bed, the in-room facilities, and the strong Wi-Fi connection. It is also a pleasure to know that our breakfast offering stood out positively, as this is an area we take great pride in. At the same time, I sincerely regret that several issues detracted from your overall experience. Your comments regarding the room temperature are particularly concerning, especially given the winter conditions during your stay. A room should be comfortable upon arrival, and waiting an extended period for the temperature to adjust is certainly not acceptable. This matter has been shared with our Engineering team for further review. We also apologize for the inconvenience caused by the shower leakage and for the housekeeping service not being completed by the time you returned to your room. These are fundamental aspects of the guest experience, and we fully understand your expectation that they be managed seamlessly in a hotel of our calibre. Your feedback has been addressed with the relevant department heads, as recurring comments are taken very seriously and guide our improvement efforts. While some preferences may vary from guest to guest, operational consistency and comfort should never be compromised, and we regret that this was not your experience on this occasion. Thank you as well for your kind words about Tallinn — it truly is a wonderful destination. We genuinely hope you will consider giving us another opportunity in the future to restore your confidence and provide you with a stay that fully reflects the standards and comfort you should expect from Swissôtel Tallinn. Kind regards, Roxana Gheorghe General Manager Swissôtel Tallinn

What an amazing hotel!!

トリップアドバイザーの評価 5.0/5

Gary M トリップアドバイザー認証口コミ

Firstly, Can I just say that we had a fabulous time in Tallinn and the stay at the Swissotel was fantastic. We had a room on the 26th floor which had a fabulous view of the city and the Harbour, amazing!! The location of the hotel was excellent. A short walk to restaurants and the old town. The room was large & airy and the bathroom was huge, a great shower, beautiful tiles and the bath was large & oval with hot water a plenty. We enjoyed the spa and swimming pool. We had a number of drinks in the Horizon bar on the 30th floor which had amazing views. The breakfast’s were out of this world. We tried to eat healthy with the cereals, fruit etc, however we were always drawn to the cooked breakfast. A great choice of food for everyone. Taxi from the airport was 11 euro’s whereas the return via Uber was only 6 euro’s. Finally, the overall hotel experience was of a warm and cosy feeling and the staff made our stay the more enjoyable.

Dear Gary M, Thank you so much for your wonderful review and for awarding us a perfect score. We are truly delighted to read that you had such a fantastic stay with us and that your time in Tallinn was so memorable. It is a pleasure to know that you enjoyed your room on the 26th floor and the breathtaking views over the city and the harbour, as well as the spacious room and bathroom. We are also very happy that you were able to relax in our spa and swimming pool and that your visits to the Horisont Bar on the 30th floor added to your experience with its stunning views. Your kind words about our breakfast offering are especially appreciated, and we are delighted to hear that the variety and quality stood out for you. Most of all, thank you for highlighting the warm and cosy atmosphere of the hotel and the dedication of our team — your recognition means a great deal to us. It was truly our pleasure to host you, and we very much look forward to welcoming you back to Swissôtel Tallinn on your next visit. Warm regards, Roxana Gheorghe General Manager Swissôtel Tallinn

If you thinking of another hotell, read this!

トリップアドバイザーの評価 3.0/5

Damir B トリップアドバイザー認証口コミ

Okay, let me start by saying that the hotel is well located and our overall experience has been good. But five stars? Maybe if you’re not used to what five-star hotels look like in the rest of Europe, the US, or Dubai. I would rate this one around 3.5–4 stars, not 5. I do understand that the facilities contribute to the star rating. Food: 4/5 Service: 4/5 Room: 3/5 Gym: 2/5 Spa: 3/5 The hotel is older, worn, and simply doesn’t live up to a five-star standard. I am happy to pay for a good feeling, but this hotel is to expensive for what you get..

Dear ElGeneralissimus, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our location and that your overall experience was positive. At the same time, we are truly sorry that the hotel did not meet your expectations in terms of facilities and perceived five-star standards. Your candid assessment of the rooms, gym, spa, and overall condition is appreciated. We understand your comments regarding value for money and the importance of ensuring that both the product and service align fully with guest expectations. Your feedback helps guide our ongoing improvement and refresh initiatives, which are continuously being reviewed to maintain and elevate our standards. Thank you once again for your honest input. We hope to have the opportunity to welcome you back in the future and provide an experience that better matches your expectations. Warm regards, Roxana Gheorghe General Manager Swissôtel Tallinn

Nice hotel

トリップアドバイザーの評価 4.0/5

kristas364 トリップアドバイザー認証口コミ

Rooms were spacious but the milkglass between toilet and room was not good. Beautiful city view. Service was friendly. Breakfast was ok, but would been better if warm dishes would been warmer.

Dear Krista S, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the spacious room, beautiful city view, and the friendly service from our team. Thank you as well for your constructive comments. Your observations are very valuable to us, and we have shared them with our housekeeping and culinary teams to review and improve these aspects of the guest experience. We truly appreciate your input and hope to have the opportunity to welcome you back for an even better stay. Warm regards, Roxana Gheorghe General Manager Swissôtel Tallinn

Beautiful rooms!

トリップアドバイザーの評価 5.0/5

Noora V ファミリー - トリップアドバイザー認証口コミ

We booked a beautiful suite for two nights, and the room was both cozy and very functional. The only small improvement would be the option to adjust the lighting to different settings, instead of simply having lights on or off. The spa and sauna area was great as well. The dry sauna could benefit from the option to add some steam, but the view from the sauna was a really nice touch! Breakfast was delicious, and the service throughout the hotel was excellent. We truly enjoyed our stay.

Dear Noora V, Thank you very much for your kind and detailed feedback. We’re delighted to hear that you enjoyed your suite, the spa and sauna area, and our breakfast and service. It’s wonderful to know you had such a pleasant stay with us. We also appreciate your constructive suggestions regarding the room lighting and sauna features — these are valuable insights that help us continue improving the guest experience. We look forward to welcoming you back soon for another relaxing stay at Swissôtel Tallinn! Warm regards, Roxana Gheorghe General Manager Swissôtel Tallinn

との提携 TripAdvisor

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