Swissôtel Нанкай Осака 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 5 469

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5 1 60 Namba Chuo ku, 542 0076 ОСАКА, Япония

Описание

Особенности отеля

  • От станции Nankai's Namba можно пешком до Дотонбори, Синсайбаши и Куромона

  • Шесть ресторанов, баров и кафе с блюдами местной и международной кухни

  • В велнес-зоне есть спортзал, крытый бассейн с 3 дорожками, спа, японская сауна и ванна

  • Большой банкетный зал (делится на 4) и 17 функциональных залов, в т. ч. 4 зала Sky Banquet

  • Специальный этаж для свадеб с 3 часовнями, фото-студией, бутиком свадебных платьев и салоном

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Расположение отеля

Swissôtel Нанкай Осака

5 1 60 Namba Chuo ku
542 0076 ОСАКА
Япония

GPS:34.664095, 135.501397

Телефон
Факс +81 6-6648-0331

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 5 469

Рейтинг TripAdvisor  4.5/5  Отзывов: 4 664

Сертификат качества 2024

Stay away from this hotel!

Примечание: Tripadvisor 1.0/5

Connector61150072298 Реальные отзывы TripAdvisor

STAY AWAY WITH A TEN FEET POLE!!! I truly hope the following incident we had experienced would not happen to others so take this as a fair warning. My wife and I booked one night through Amex travel at the Swissotel Osaka for our anniversary back in September. After check in, we took a rest after a long flight from the States. However, we were unable to nap at all with the ear plugs on due to the unbearable noises derived from other rooms (We’re from NYC so our noise tolerance is considered high). We then called the concierge several times but “nothing” has been mitigated, the alternative they provided over the phone was to change room and “downgrade” us to a smaller room due to the overcapacity of that day. It was unacceptable as we already spent $380+ usd for the stay and yet were told to be downgraded as only the option. We were frustrated and left with no choice but to check out for a better place to rest. Upon checking out, we again explained the unpleasant disturbances and reasons for leaving. The concierge checked the system and told us there was a higher rate room available if we would like to consider for an additional cost. We turned down the offer because we felt being scammed and insulted knowing they did actually have other room available at the time but was not disclosed initially and we had to pay extra out of pocket. This quite unprofessional for a 5-star hotel and inappropriate to treat the customers like money grab especially after the unpleasant incident we have gone through. After the trip, I have tried my best to communicate with the Hotel Manager Yumiko back and forth for several months via emails hoping they could offer a refund but it turned into a nightmare. The initial response from the hotel stated “booking was made through a third party, we are unable to process any discounts or refunds.” As such, I contacted my travel agent numerous times to assist communicating with them in hope of the refund but the hotel played hard ball and did not want to negotiate/compromise any part of it even though everything was done as instructed by the hotel, they will just brush it off because they DO NOT care about the customers… Booking at this hotel was the worst decision we have ever made with regrets. Be aware who you are dealing with, because once you check in, there is no way out. There are other better hotels than this one.

Excellent Stay

Примечание: Tripadvisor 5.0/5

Nikki T Реальные отзывы TripAdvisor

We love the location of Swissotel Nankai. It's very easy to go to and from the airport and to the different parts of the city. Swissotel also has some lovely restaurants and bars and an amazing breakfast spread. The lobby has an old but classic luxurious feeling and ample space to just hang out and chill. Pajamas are also provided, which is a nice touch. Overall, it was an excellent experience.

Nice View and Room, but Messy Breakfast Operation

Примечание: Tripadvisor 4.0/5

Lily_Ann2014 Реальные отзывы TripAdvisor

I enjoyed the Osaka stay so much owing to this cozy, prestigious hotel. It was very convenient to reach from the airport and close to the typical Osaka downtown shopping center. This fantastic hotel view and hotel services, including the gym, satisfied me. On the other hand, it is hard to find a spot during breakfast hour if you visit the Top-floor breakfast room during rush hour and must wait a while. It might be a very irritating experience for guests. Also, the shower door was not perfect for preventing flooding water. I strongly hope to improve such a poor point in the future service quality development.

Wish we stayed longer

Примечание: Tripadvisor 5.0/5

WorldAdventurerAUS Реальные отзывы TripAdvisor

It was the first time my wife and I did the traditional bath house that is offered. For first timers the genders are separated (we didn't realise this so we planned to meet inside a hot spa area... i went in my swimmers... but that didn't last long. Strange at first, but it is not seen as strange and is very respectful. It ended up being good i did it first to prep her). The pool is great too. There is a auto shower before going in. We loved it so much. The buffet breakfast begin on the top floor of a real experience with great food. Wish we stayed longer.

Unsatisfactory experience with latest stay in Swissotel

Примечание: Tripadvisor 2.0/5

cnw1409 Семьи - Реальные отзывы TripAdvisor

Swissotel is conveniently located in Namba, Osaka and had been my first choice of hotel for my visits to Osaka. Since 2010, I have been staying in the Swissotel for more than ten times but noted that the service standard of the hotel (e.g. language standard of hotel staff in general, clealiness of the room, food choices of breakfast buffet in the restaurant on 36/F, etc.) has been declining quite significantly. I have relayed some negative comments to the Swiossotel but received no response from the hotel.

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Другие интернет-пользователи оценили наш отель

  • 4 577 Отзывов 9.8/10 Расположение
  • 3 472 Отзывов 7.6/10 Номер
  • 3 164 Отзывов 8.5/10 Сервис
  • 41 Отзывов 7.2/10 Интернет
  • 1 054 Отзывов 8.2/10 Завтрак
  • 1 008 Отзывов 7.3/10 Удобства
  • 983 Отзывов 7.3/10 Чистота
  • 492 Отзывов 6/10 Соотношение цены и качества

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