Swissôtel Nankai Osaka bintang 5

I stayed at this hotel recently as an Accor Platinum member with my family and was extremely disappointed with the experience. There were some positives and reasons we chose this hotel: the location is excellent for train and airport access, breakfast was very good, and the bar area had great views over Osaka. The gym was good, and while the pool was a rare feature, it was quite dated. The lounge was small and unremarkable. Unfortunately, our overall experience was overshadowed by serious issues with the room and how the situation was handled. We booked a suite six months in advance that was advertised as sleeping up to five people. Our booking was clearly for two adults and two older children, with ages entered at the time of booking. Based on the room description (king bed plus extra beds as needed), we reasonably expected appropriate bedding. This was not a surprise booking — we received the usual pre-arrival communications confirming our stay. On arrival, the suite had only one king bed and no practical way to add extra beds due to the layout. When we raised this with reception, it became clear the hotel had not planned for a family in this room type. We were told extra beds could not be added and that the room was typically used for a couple, with futons on the floor sometimes offered for small children. This was not suitable for our children (see photo) and did not match how the room was advertised. What followed was a prolonged and stressful series of discussions over several hours and multiple visits to reception. The only option offered for our children to have proper beds was to accept a downgrade to interconnecting rooms, which we ultimately did to salvage our stay. By the time we accessed the downgraded rooms, much of the evening was lost. This was particularly frustrating as we had deliberately chosen and paid more for a suite instead of interconnecting rooms. As a loyal Platinum member, the outcome was disappointing: a forced downgrade, paying more for a suite we could not use than the downgraded rooms would have cost if booked directly, no compensation offered at the time, and little acknowledgment at checkout. The welcome amenity placed in the original suite (in the photo for those interested) was also never transferred to the new rooms. I was told management was aware of the situation, yet no one contacted us during our stay or afterwards. After returning home, I followed up myself. The hotel offered a small points credit and just offered to refund the additional charges (approximately ¥9,500), which I appreciate. However, there was no explanation for why the issue was handled so poorly or why management made no effort to engage with us. Every other hotel on this trip — across multiple Accor and non-Accor brands — handled family suite bookings seamlessly and often exceeded expectations. Based on this experience, Swissotel Nankai Osaka is not a hotel I would recommend.

Location is amazing. Was allocated on a renovated floor with lounge access so cant complain. A very good choice while in Osaka with attentive staff. Dont look any further ;-)

Pas dateng ketemu Receptionis orang Indonesia juga yang super ramah banget

This is a great hotel choice for those who want to experience Osakas busy shopping area. The hotel itself is above the namba station and takashimaya with special access to both establishments. Across the plaza, one can roam IOI department store, a theater and street shopping district. It is also a short walk from dotonburi and don quiote for souvenirs. There are numerous restaurants nearby and the one in the hotel itself serves superb meals. Their lounge for Accor members also offered delectable selections and impeccable service. Rooms and comfort rooms are spacious and well equipped. Our family of 4, never felt crammed in the space. Beds are comfortable and our room had a great view of the shopping district below. Over all, this is a great option for families.

We stayed in this hotel on the 2nd half of our stay in Osaka to visit the Expo (first half in a hotel near Dojima river). The location was excellent. One minute walk to the Namba Station and 6-minute walk across Namba Parks to a Thai brand hotel where our colleagues stayed. At the entrance to the main lobby, there's a wall with welcome greetings in different languages. The concierge was very helpful. The manager at the 36th floor restaurant was very hospitable. Food selection was excellent. At the entryway of the restaurant, there's the hydroponics vertical garden, which means, the salad at restaurant is fresh from the garden. Sustainability...