Swissôtel Буюк Эфес Измир 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 5 573

Гарантия
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Gaziosmanpasa Bulvari No 1, 35210 АЛСАНДЖАК, Турция

Описание

Особенности отеля

  • Отель расположен в самом центре Измира

  • Откройте для себя живую галерею, в которой представлено более 800 шедевров со всего мира.

  • Pürovel Spa & Sport располагает площадью более 5500 м² с открытым и крытым бассейнами.

  • Конгресс-центр Буюк Эфес включает в себя 19 залов для проведения встреч и конференций.

  • Для комфорта наших гостей в будущем в настоящее время в отеле ведутся ремонтные работы.

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Расположение отеля

Swissôtel Буюк Эфес Измир

Gaziosmanpasa Bulvari No 1
35210 АЛСАНДЖАК
Турция

GPS:38.4278764, 27.1339936

Телефон
Факс +90 002324141010

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 5 573

Рейтинг TripAdvisor  4.6/5  Отзывов: 4 330

Сертификат качества 2025

Great Hotel, all round lovely experience

Примечание: Tripadvisor 5.0/5

Victoria O Реальные отзывы TripAdvisor

Softest beds, friendly staff, great location, in city centre, lovely gym... Just all round lovely experience... Ypu won't be disappointed

Used to be a nice hotel, but everything has changed. We are not coming back.

Примечание: Tripadvisor 3.0/5

Ayca L Реальные отзывы TripAdvisor

We have been staying in this hotel for a total of 10 times over the last five or six years. This is a hotel we have been coming back to every time. Both the location has been perfect, and the service has always been top. This time something has changed. We noticed it when checking in the first evening. Because we were Accor gold holders at the time of check in we were offered an upgrade to executive room and floor. We accepted this on the condition that this room was like the one we already ordered. Which was confirmed. It turns out that there is no difference between executive rooms and classic rooms, other than that these rooms are on the fifth floor. The only real difference is that you get access to the executive lounge when staying in an executive room. But here is the snag: when you are upgraded, you don’t get access. You only get the room, which is the same as every other room facing the garden. same amenities, same location. same size. So bear in mind that if they offer you an upgrade this is just bogus. You won’t get any upgrades really. It’s like putting you in business class in a flight with economy food. We have been staying here many times, and our stay is always a week or more. Earlier we have been recognized as such, and there has always been a small token of this in the room like cheese, fruits or a bottle of wine. This time - nothing. Furthermore, we have always felt that we are staying in the luxury hotel. But the service this time is just bad. There are a few things they do that. I do not understand, for instance, that they try to get into the room twice a day to service. Should be a note to hang on the door to say that you don’t want to room service without using the do not disturb, but there was no such thing in the room. so we used to do not disturb sign, and every time we did this there was a note written rather aggressively that they didn’t get into the room. The times that they did get in, they didn’t replace water, coffee or anything. We had to call and get those things sent up. Another thing is that we realized that the cleaning staff actually go through our Private stuff, move them around add arrange them as they wish. We actually don’t find this OK. Upon arrival, there was an issue with the water in the shower, merely dripping and not running properly. After a few days, the toilet started running uncontrolled. So we called maintenance to fix both things, turns out what they did was turn off the water to the toilet and didn’t touch the shower. It was quite a surprise to come to the toilet, do your stuff and find that the water has been shut off. Took the maintenance guy about 45 minutes to fix it. We used to think that the spa and work out area was really good. The quality of this hasn’t changed, but a couple of times now we have had happened to us that they give us a locker, and they take note of which locker they give us. While we are in the spa, they empty the locker and lock it. at one time, I actually had it happen that another guest had gotten my locker, and all my belongings included credit cards and phone was taken out and given to the reception. They have no explanation whatsoever why this happened. The staff in reception used to be very helpful and polite, but this time I felt that we were more of a nuisance than actually guests at the luxury hotel. We took it up with the manager on duty, but it was no help. We got a nonsense answer About them taking everything seriously and that was it. By the way, take a look at the complaints on TripAdvisor. Every single one is answered by stamped statement saying that they reg that they didn’t fulfill our wishes and look forward to see us again. The exact same words that we got as response in our email. Finally, a little warning. You may be tempted to help yourself to a small bottle of wine from the minibar in the room. This 0.375 L bottle of red wine local produce will cost you €55, around US$60. The same wine can be bought across the street for 170 Turkish lira , around 4 US$. I think this is the highest minibar price I’ve ever seen. It even beats Oman where it was quite expensive, but not like this. And finally a word to whoever reads this from the hotel: I would really appreciate if you either do not respond or respond with a real answer. If you only want to put a stamped answer like you do on everybody else, then please don’t bother. Anyway, we are not coming back to this hotel. Which is sad, because we normally go to about one or two times every year.

Dear Mrs. Ayla, Thank you for taking the time to share your feedback. As a guest who has stayed with us many times over the past years, your experience is truly important to us, and we are sincerely sorry that this visit did not reflect the standards you had come to expect. We would first like to clarify our approach to guest communication. While our responses on TripAdvisor may appear brief, this does not reflect the depth with which we handle guest concerns. In your case, we made a conscious effort to contact you personally in order to better understand your experience and help you feel valued. Following this, we also provided a detailed written response addressing each of your comments individually. The same personalized approach was taken during your stay, as we believe direct communication is always more meaningful than public, generic replies. Regarding the room upgrade, we sincerely apologize for any confusion created at the time of check-in. The Executive Room is considered an upgrade due to its location closer to the main building; however, we fully understand the impression this may have created. Taking this into account, and also in consideration of the maintenance issues experienced in your room, we provided complimentary Executive Lounge access as a gesture of goodwill. We regret that this benefit did not ultimately enhance your stay as intended. With respect to housekeeping, we would like to clearly state that our team never goes through or rearranges guests’ personal belongings. Only if personal items are placed on the bed may they be moved minimally and solely to allow the bed to be made. Other than this necessity, personal belongings are not touched under any circumstances. All our rooms are equipped with a “Skip the Clean” card located by the bedside. In addition, as part of our sustainability efforts, we regularly inform guests through in-room and public area screens about the option to decline housekeeping services without using the “Do Not Disturb” sign. During your stay, our team also attempted to reach you several times, including sending a message and personally visiting your room, in order to discuss your concerns directly and resolve them while you were still with us. Unfortunately, we were unable to connect with you at that time, which we truly regret. It is disappointing for us to learn that your long-standing perception of our hotel has changed, and we are sincerely saddened to hear that you will not be returning. Nevertheless, we thank you for your loyalty over the years and for sharing your feedback, which we continue to review carefully as part of our ongoing efforts to improve. We wish you all the best in your future travels.

perfect

Примечание: Tripadvisor 5.0/5

Nilgün C Реальные отзывы TripAdvisor

I stayed at Swissotel Büyük Efes İzmir for two nights on a business trip, and the experience was excellent from start to finish. The hotel is perfectly suited for business travelers, with a calm and professional atmosphere that makes it easy to relax and focus. The room was spacious, very clean, and comfortable, with everything needed for a productive stay. The Wi-Fi was fast and reliable, which is essential for work, and the overall soundproofing ensured a quiet night’s sleep. The location is also ideal, offering easy access to the city while still feeling peaceful. The staff were professional, attentive, and always helpful, which really added to the quality of the stay. Breakfast was varied and high quality, providing a great start to the day. Overall, Swissotel Büyük Efes İzmir exceeded my expectations, and I would definitely choose it again for future business trips.

Dear Guest, Thank you very much for your kind feedback. Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. Thanks to those valuable comments, our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely, Guest Relations

Ecem

Примечание: Tripadvisor 5.0/5

Fábio C Реальные отзывы TripAdvisor

Thank you so much to ecem and nilgun at the reception the swevicewas amazing I truly enjoyed all of it. Will definetly come. Back

Dear Guest, Thank you very much for your kind feedback. Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. Thanks to those valuable comments, our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely, Guest Relations

Excellent Stay at Swissotel

Примечание: Tripadvisor 5.0/5

137karlr Реальные отзывы TripAdvisor

I had an amazing stay at Swissotel in Izmir! The breakfast was absolutely delicious with a great variety of options. The gym is well-equipped and perfect for a good workout. The rooms are spacious, clean, and very comfortable. What really stood out was the incredibly friendly and helpful staff – they made the experience even better. Highly recommended for anyone visiting Izmir!

Dear Guest, Thank you very much for your feedback. Your feedback is very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future. Kind Regards, Guest Relations

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