Fairmont, Сент-Андрус Шотландия 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 2 664

Fairmont, Сент-Андрус Шотландия - Image 1
Fairmont, Сент-Андрус Шотландия - Image 2
Fairmont, Сент-Андрус Шотландия - Image 3
Fairmont, Сент-Андрус Шотландия - Image 4

Описание

Особенности отеля

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Наши номера

Расположение отеля

Fairmont, Сент-Андрус Шотландия

ST ANDREWS
KY16 8PN СЕНТ-АНДРУС
Великобритания

GPS:56.3203, -2.7308

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.3/5  Отзывов: 2 664

Рейтинг TripAdvisor  4.0/5  Отзывов: 5 298

A nice stay but falling short of 5 star experience

Примечание: Tripadvisor 4.0/5

Barrac10 Семьи - Реальные отзывы TripAdvisor

Just back from an overnight stay in a deluxe, sea view "double double" room. Overall a very pleasant and enjoyable stay, but quite a few niggles which are disappointing considering the considerable price paid. Pros - very friendly staff throughout (special mention to Edward in reception who was very friendly and efficient at check-in) - warm and inviting atmosphere generally with lovely Christmas decorations - room clean - dog friendly - spacious and luxurious bathroom with gorgeous Le Labo toiletries and a good shower - decent selection at breakfast buffet - nice spa facilities Cons - 4pm check in is too late - cold coffee served at breakfast - bar area too small to accommodate the number of guests - room, food and drinks are extremely overpriced for the standard of offerings (good but not 5* standard) - no arm chairs in the room, just one desk chair - disappointing for a "deluxe" room - no obvious staircase to rooms if you're not a fan of lifts.. - 2 double beds in the room are very small, and the pillows are soft and lumpy - late check out at 2 pm paid for but our room keys stopped working at 12 noon (as we arrived back in dressing gowns from the spa) and we were then called in the room by reception at 1pm, clearly chasing us to check out - ice bucket and champagne flutes requested at check-in but these only appeared 2 hours later after chasing twice.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed several aspects of your visit, including our friendly staff and the festive atmosphere. However, we sincerely regret that certain elements did not meet your expectations. We understand that a 4pm check-in may feel late, and we appreciate your thoughts on our breakfast offerings and the bar area. Your comments regarding room amenities and the comfort of the beds are noted, and we aim to provide a luxurious experience for all our guests. We apologize for the inconvenience you experienced with your late check-out and the delay in delivering the requested items. Your feedback is invaluable as we strive for continuous improvement. Thank you once again for your insights. We hope to welcome you back for an enhanced experience in the future.

Far from a 5* Experience

Примечание: Tripadvisor 3.0/5

Nomad562745 Реальные отзывы TripAdvisor

Booked the Fairmont for a 3 night break between Christmas and New Year. Having grown up in Fife, I knew the hotel and we chose to stay here rather than in St Andrews itself, to enjoy the spa facilities and a touch of luxury. Sadly, the overall experience did not measure up to expectations. Whilst the room whilst incredibly spacious and had the usual facilities, small details let it down. In such a large room we were surprised that there was only one armchair. The pillows were far too soft and this meant neither of us managed to a good nights sleep; there was no offer of a pillow menu as I would expect in a 5* hotel. There was no milk for the Nespresso/Tea on our first night and amenities were not replenished. As other reviewers have commented, we ran out of shower gel and this was not restocked during our room being cleaned. Some mud also came off our walking boots (due to the nature of the weather on the coast paths) and this was not cleaned up during our room make-up. Very poor. The complimentary slippers provided with the bathrobes were falling apart too. The hotel itself is deceptively large, but actually has limited facilities. The main bar was very small for such a large hotel, which meant we often struggled to find a table. When we did, the service was questionable - we could often wait for 10-15 minutes before we were served and the white wine was not sufficiently chilled. We ate at La Cucina on the first night - it lacked any form of ambience, no Christmas decorations or an Italian vibe, and the food was average at best. We ate at some of the top restaurants in St Andrews the other nights and had incredible food for less than a meal at La Cucina. Again, the wine was served luke warm - at over £50 a bottle, I would have expected they would know how to serve it. One of the main attractions had been the spa. However, due to the very large number of families, this was far from relaxing. The pool was often hard to get a timeslot for, we only managed to get a lounger on our final day and whereas we wanted to swim, we could not as there were so many families and children splashing and jumping into the pool. This was far from a relaxing experience. Finally, the other attraction had been the courtesy shuttle into St Andrews. This was useful when we walked into town along the coast path, but the shuttle stopped at 6pm. Whilst that was great for getting into town for dinner, it was not helpful for the return! This felt like a somewhat deliberate ploy to keep you at the hotels restaurants. The minivan only seated 8 (in a massive hotel) and was often fully booked, despite a fleet of Mercedes Vans and BMWs being parked outside. Why they could not have put on an additional vehicle when demand dictated, I am uncertain! I would have expected this in a 5* establishment. Overall, the hotel catered for our requirements, but it was no more than an average 4* hotel. We had been planning to book more Fairmonts in Canada next summer, but will now look elsewhere based on this experience.

Thank you for taking the time to share your thoughts regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations, particularly in terms of room amenities and the overall service provided. We appreciate your feedback on the room setup and the comfort of the pillows, as well as the replenishment of amenities. Our housekeeping team strives to maintain high standards, and we will ensure your comments are addressed with them. Regarding the dining experience, we are sorry to hear that the service and ambiance at La Cucina fell short, as we aim to create a delightful atmosphere for our guests. We understand your disappointment with the spa facilities and shuttle service. Our aim is to provide a relaxing environment, and your feedback will be considered as we review our operational procedures. Thank you once again for your valuable insights. We hope you might reconsider and allow us another opportunity to provide you with the luxury experience we are known for.

Christmas at St Andrews

Примечание: Tripadvisor 5.0/5

Aimee K Реальные отзывы TripAdvisor

Brilliant stay again for Christmas. We upgraded to a suite and it was lovely having the Christmas tree for Santa to deliver his gifts to on Christmas Morning. The room was lovely, bed very comfortable and a large marble and spacious bathroom. Robe and slippers are a nice touch. Breakfast was amazing and huge range of choice. Lots of Christmas activities for the children. Book Santa visit early though as it had sold out when we were there.

Thank you for taking the time to share your delightful experience during your Christmas stay at Fairmont St Andrews. We are thrilled to hear that you enjoyed the suite upgrade, the festive touches, and our extensive breakfast selection. It brings us joy to know that your family appreciated the Christmas activities provided. We regret the inconvenience caused by the Santa visit being fully booked, and we appreciate your understanding regarding early reservations for such popular activities. Your feedback is invaluable in enhancing our guest experience. We hope to welcome you back again soon!

Looks glossy but distinctly matt in parts.

Примечание: Tripadvisor 3.0/5

Bob T Реальные отзывы TripAdvisor

Our fourth stay in this impressive hill-top hotel overlooking St.Andrews. Whilst the hotel appears like a 5-star establishment and claims to be, it is sadly lacking in numerous respects. Housekeeping - areas in the bathroom such as towel rails and sink supports which were covered in a think layer of dust, i.e. never cleaned for months. I checked behind the bedside unit to see if any of my items had fallen back and was greeted with a skirting board with copious quantities of fluff and detritus present, again - never cleaned. Breakfast - Sadly, a mere shadow of its former self. The 'salad' bar was a pathetic display of pickled items or hummus which seemed weeks old. There was no fresh salad on display and the little fruit which was evident looked woeful. The cook station only did fried eggs, so diners were invited to order from the a la carte menu. I wanted an omelette. The problem is...a la carte only does eggs, so the diner has to second guess when their order is going to appear to be able to enjoy bacon or any other accompaniments which are only available from the hot food counter and hope you get to enjoy them together... We stayed at the Hilton Amsterdam recently and also Hyatt Grand in Berlin and the breakfasts there were truly magnificent - for instance, both had a choice of three colours of fresh, tiny carrots every day as well as seven cheeses and other salad items - but they were five star hotels in every respect, not just a strap line on the marketing blurb. I could go on, the stay was restful and the hotel was basically fine, but the whole place needs a damned good spruce up and a firm hand to bring things up to genuine 5-star standards, Doubtful if we will return, frankly.

Thank you for taking the time to share your experience regarding your recent stay at Fairmont St Andrews. We appreciate your loyalty as a returning guest and value your feedback. I sincerely apologize for the housekeeping issues you encountered. Cleanliness is paramount to us, and I assure you that your concerns will be addressed with our housekeeping team to ensure our high standards are consistently met. Regarding breakfast, I regret that our offerings did not meet your expectations. I understand the importance of a varied and fresh selection, and your comments will be taken into consideration as we continually strive to enhance our culinary experience. We aim to provide a memorable experience for all our guests, and I am disappointed to learn that we fell short during your stay. Please know that your feedback is invaluable, and we will take it into account as we work towards improving our services. We hope you will consider returning in the future.

A happy, feel good, warm and welcoming hotel.

Примечание: Tripadvisor 5.0/5

Kerstinjohn1 Реальные отзывы TripAdvisor

One of very few hotels that manages to get everything right. Friendly, caring staff, fabulous breakfast buffet, gorgeous rooms with the best bathrooms and crisp white linens. The atmosphere is warm and welcoming from the moment the doormen greet you and children are warmly welcomed. All the staff say hello and it just feels like a happy place. It’s a master class in good management and we loved it.

Thank you for your delightful feedback regarding your recent stay at Fairmont St Andrews. We are thrilled to hear that you found our hotel warm and welcoming, and that our staff's friendliness and attentiveness contributed to your enjoyable experience. It is wonderful to know that you appreciated our breakfast buffet and the comfort of our accommodations. Your kind words serve as a great motivation for our team to continue delivering exceptional service to all our guests. We hope to welcome you back again in the future.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 404 Отзывов 8.9/10 Расположение
  • 1 221 Отзывов 7.5/10 Номер
  • 1 621 Отзывов 7.6/10 Сервис
  • 8 Отзывов 4.5/10 Интернет
  • 758 Отзывов 5.7/10 Еда
  • 569 Отзывов 7.9/10 Завтрак
  • 356 Отзывов 5.1/10 Чистота
  • 293 Отзывов 4.4/10 Соотношение цены и качества

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Сент-Андрус