Fairmont St Andrews 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 3 165

Гарантия
лучшей цены
Fairmont St Andrews - Image 1
Fairmont St Andrews - Image 2
Fairmont St Andrews - Image 3
Fairmont St Andrews - Image 4
ST ANDREWS, KY16 8PN СЕНТ-АНДРУС, Великобритания

Описание

Особенности отеля

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Наши номера

Расположение отеля

Fairmont St Andrews

ST ANDREWS
KY16 8PN СЕНТ-АНДРУС
Великобритания

GPS:56.3203, -2.7308

Телефон
Факс +44 1334 837099

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 3 165

Рейтинг TripAdvisor  4.2/5  Отзывов: 5 398

Сертификат качества 2025

A lacklustre stay

Примечание: Tripadvisor 3.0/5

jademccx Реальные отзывы TripAdvisor

My husband and I stayed at The Fairmont St Andrews over the weekend and, unfortunately, our experience fell short of expectations. This was our final night away before becoming parents next month, I had hoped for a relaxing and memorable stay. The first disappointment came at check‑in. The receptionist did not smile or offer a warm welcome. The whole process felt robotic and uninviting, which set the tone for the rest of our stay. Our room itself was lovely—spacious, comfortable, and the bath that filled quickly was our favourite feature. However, despite booking a seaview room, our view was dominated by a skip directly outside the window, which significantly detracted from the experience. The requirement to book time slots for the swimming pool was frustrating, especially as there were no towels or available loungers when we arrived for our allocated session. There is clearly space for additional beds, and a water station closer to the pool would also be a welcome improvement. Breakfast was the highlight of our stay. The selection was excellent, everything tasted fresh, and the staff member who seated us was warm, helpful, and informative. It was the only part of our visit that felt truly five‑star. However, as we were leaving, the queue for breakfast stretched across the lobby—long, disorganised, and not what you would expect from a hotel of this calibre. If guests must book slots for the pool, a similar system for breakfast could help avoid such overwhelming queues. Check‑out brought further issues. We were presented with a bill of around £100 for a restaurant we had not visited. Although the receptionist apologised and assured us the charge would be removed, it still appeared on my credit card the following day. I emailed the hotel but have yet to receive a response—another example of the lack of attention to detail throughout our stay. Overall, our visit was disappointing and did not reflect the standards of a five‑star hotel. It’s a shame, as this was meant to be a special stay for us, but it simply didn’t deliver.

Thank you for taking the time to share your experience at Fairmont St Andrews. I sincerely regret that your stay did not meet your expectations, especially during such a significant time in your life. I am pleased to hear that you enjoyed the spaciousness and comfort of your room, as well as the breakfast selection and service. However, I understand your concerns regarding the check-in process, the view from your room, and the challenges faced at the swimming pool. Your feedback regarding the need for a more efficient breakfast system and the long queue is particularly valuable, and I will ensure it is shared with the management team. I apologise for the billing error and the delay in responding to your email. This is certainly not the level of service we strive to provide. Thank you once again for your insights. I hope you will consider visiting us in the future, allowing us the opportunity to provide you with the exceptional experience that you deserve.

Won't be returning !! Poor

Примечание: Tripadvisor 2.0/5

bobbypat231268 Реальные отзывы TripAdvisor

Prob the worst Fairmont experience ever had . Customer service is horrendous. Choice of eating places really poor. Having to book to use swimming pool and noticing it was empty was pathetic . Rooms looking tired . Won't be returning

Thank you for sharing your concerns regarding your recent experience. I regret to hear that our service did not meet your expectations and that you found our dining options limited. We operate a booking system for the pool at weekends when busier with families to help prevent disappointment if the pool gets too busy. We appreciate your feedback regarding the swimming pool booking system and room condition. We hope to have the opportunity to welcome you back again in the future.

Nice place but some of the staff could improve their customer service skills

Примечание: Tripadvisor 4.0/5

805petera Реальные отзывы TripAdvisor

Beautiful surroundings, nice rooms, bathrooms lovely, nice chilled atmosphere around the bar but a few areas could be improved. Ate lunch at Kittock Bar and it was superb, Salmon and potatoes was brilliant. However, at night i ate at the Italian restaurant and it was pretty bland and not a particularly nice environment compared to the rest of the resort. Felt almost like a canteen. The service at the bar at night was far from 5 star. Staff quite rude e.g. assume it was the manager interrupting me in an abrupt manner ask for room number after I's started relayinh my order. Another member of the bar communicated it was table service only also in quite an abrupt manner. If you're paying £17 for a glass of wine then the customer service should match the price. The table service was very slow and ineffective. The rest of the staff throughout the hotel were nice and had good customer service skills. Nice place, spa was good and bathrooms were a highlight. But room for improvement.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We are pleased to hear that you enjoyed the beautiful surroundings, lovely accommodations, and had a superb dining experience at Kittocks Bar. However, I sincerely apologise for the shortcomings you encountered with our bar service and the dining experience at our La Cucina restaurant. It is concerning to hear that the level of service did not meet your expectations, particularly in a luxury setting. Your comments regarding the abruptness of the staff and the atmosphere of the restaurant will be reviewed carefully, as we strive to ensure that every guest feels valued and enjoys a relaxing experience. We appreciate your recognition of the majority of our staff's dedication to customer service and are grateful for your constructive criticism. Your insights are invaluable in helping us improve our service standards. Thank you once again for your feedback, and we hope to welcome you back in the future.

Overnight Spa Break

Примечание: Tripadvisor 5.0/5

elaine s Реальные отзывы TripAdvisor

Stayed for an overnight spa break. Couldn’t fault the hotel at all. The room was cosy, clean and spacious. I got a facial in the spa, Aleksendra, was amazing. Such a lovely calming manner and explained the best products for my skin type. I would definitely recommend the hotel and facilities.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your overnight spa break and found your room to be cosy, clean, and spacious. It is wonderful to know that Aleksendra provided you with an exceptional facial experience. Your recommendation means a great deal to us, and we look forward to welcoming you back for another relaxing stay in the future.

Fantastic hotel and staff, but beware of in-room snack prices

Примечание: Tripadvisor 4.0/5

DougieE10 Реальные отзывы TripAdvisor

This is a fantastic hotel but with ‘fantastic’ prices! Admittedly the hotel is 5 star, and everything about it is luxurious, however some of the prices they charge are, in my opinion, borderline ridiculous which is why I made this a 4 star review rather than 5 star. The staff are fantastic - from Jamie the concierge manager, to Daniel one of the concierge team who took us to & from St Andrews - to the reception, bar and restaurant staff. La Cucina restaurant is beautiful however the food was good rather than excellent, with the wine starting from £40 per bottle. The staff however were again really nice and very attentive. The seating area near the bar, and all surrounding areas are luxurious as you’d expect. The spa is also very nice and definitely lived up to the 5 star billing. We made the mistake of eating the peanuts in our room for which we were charge £21 for 2 small jars. Probably the most expensive snack we’ve ever eaten. Thankfully we didn’t sample the 37.5ml wine at £23, or the miniature of whisky at £15. I appreciate that a 5 star hotel can charge a bit more, however I think that some of the prices are a little bit excessive. We had a lovely break and would consider returning to the hotel but may avoid the peanuts!

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you found our hotel and staff to be fantastic, and that you enjoyed the luxurious amenities we offer. We appreciate your comments regarding the pricing of in-room snacks and dining options. As a luxury hotel, our pricing reflects the high-quality ingredients and exceptional service we strive to provide. However, we understand that this can sometimes be perceived as excessive, and we will certainly take your input into consideration as we continue to enhance our guest experience. It is wonderful to know that you enjoyed the attentiveness of our staff, the beauty of La Cucina restaurant, and the relaxing ambiance of our spa. We hope to welcome you back in the future, perhaps with a more cautious approach to the in-room offerings. Thank you once again for your valuable feedback.

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