Fairmont Hotel Vier Jahreszeiten 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 2,242 件のレビュー

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Fairmont Hotel Vier Jahreszeiten - Image 1
Fairmont Hotel Vier Jahreszeiten - Image 2
Fairmont Hotel Vier Jahreszeiten - Image 3
Fairmont Hotel Vier Jahreszeiten - Image 4
Neuer Jungfernstieg 9 14, 20354 HAMBURG, ドイツ

説明

ホテルのその他の情報

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

当ホテルの客室

ホテル所在地

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
ドイツ

GPS:53.555603, 9.991689

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  2,242 件のレビュー

トリップアドバイザーの評価  4.7/5  2,198 件のレビュー

2025エクセレンス認証

Lovely experience!

トリップアドバイザーの評価 5.0/5

MarcoCaito トリップアドバイザー認証口コミ

Lovely staff and hotel! Room are very spacious and the food is great! Very good service specially from Joline, I’ll be back for sure!

Dear Guest, Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you thoroughly enjoyed your stay with us and that you especially appreciated our lovely staff, the spacious rooms, and the great food. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. A special thank you as well for mentioning Mrs. Joline Fröse, Front Office Supervisor – we will be sure to share your kind words with her. We sincerely appreciate your feedback and look forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Very nice hotel

トリップアドバイザーの評価 3.0/5

Roca123456 Couples - トリップアドバイザー認証口コミ

We are centurion members but booked through booking the first night because it is not possible to book accommodation on the same day on the amex website. We chose a room without breakfast because I only eat one egg for breakfast. Since we booked through centurion the next day, we asked if we could keep the same room. It was fine if we paid 200 euros. We said ok, then I asked "is breakfast included because otherwise I will take room service because I only eat ONE egg". The young man then replied yes I will add them without cost.The next day we were going to pay at the reception and the most unpleasant young girl with glasses and reddish/blonde hair was there. Then she added 98 euros for breakfast. I told her the whole story but she didn't believe me and asked me to give the name of the guy who promised this. How do I know what your employees' names are? She insisted that we had booked without breakfast. So now I had to pay 98 euros for an egg. a joke!! .as you see my previous reviews we only stay in 5 star hotels and this service was the worst I have experienced. want to point out that she was the only one who was horrible. If she hadn't behaved like that, you would have gotten five stars. Champagne costs 33 euros for 1 deciliter, there was no sparkling wine available to buy.

Dear Geust, We would like to sincerely thank you for taking the time to share your experiences with us following your stay at Hotel Vier Jahreszeiten. I have already contacted you separately via email to follow up personally and to ensure that we can address your concerns directly. We would be delighted to learn more about your experience so that we can continually improve our quality standards and offer our guests an even better experience. We would be very pleased to hear from you again and hope to regain your trust in the future. It would be our pleasure to welcome you back to Hotel Vier Jahreszeiten soon. Warm regards, Charlotte Viktoria Renner Hotel Guest Relations Manager

Not welcoming

トリップアドバイザーの評価 3.0/5

Nadarawi ファミリー - トリップアドバイザー認証口コミ

The rooms are exceptionally clear and very elegant. Yet the reception were very cold. I have never experienced such an attitude as if they don’t care about giving their guests any welcoming hospitality. Yet The other staff were professional. I wouldn’t book here again , Hamburg is a city that is full of great options, I was used to the Hayat in Hamburg, Unfortunately I found out it is permanently closed

Historic hotel by a lake

トリップアドバイザーの評価 5.0/5

AndyHayler Solo travel - トリップアドバイザー認証口コミ

Fairmont The Fairmont is the grand dame of Hamburg hotels, dating back to the 19th century. It is located on the waterside in a centre of town position, and is very smartly decorated. It has a few restaurants including a Japanese place, a grill and the three star Michelin Haerlin. I had a one night stay here in September 2025 in room 429. This was a good sized room with a courtyard view. The room has a large comfortable bed, desk, chairs and a fairly large bathroom with walk-in shower. I measured the WiFi at 88 Mbps download and 78 Mbps upload, so plenty fast enough for all normal activities including streaming video. The staff that I encountered were all helpful and friendly.

Dear Mr. Hayler, Thank you very much for taking the time to share your impressions of your stay at the Fairmont Hotel Vier Jahreszeiten Hamburg. We are delighted to hear that you enjoyed your room, the comfortable amenities, and our central location. It is wonderful to know that you found our team helpful and friendly, and that the internet speed met your expectations. We also appreciate your kind words about our restaurants and will be sure to share your feedback with the respective teams. We look forward to welcoming you back soon and wish you all the best until then. Kind regards from the Inner Alsterlake, Charlotte Viktoria Renner Guest Relations Manager

Inflexible manager

トリップアドバイザーの評価 2.0/5

Cdtl29 Couples - トリップアドバイザー認証口コミ

Unavailable manager Mr. Jan-Peer Lehfeld not interested in customers welbeing at the hotel. Absolutley disaponting way of managing. I hope the change him no time soon…

Dear Guest, we are sorry to read that you perceived your experience in this way. Please allow us to assure you that guest satisfaction is our highest priority and we always strive to act with flexibility and care. In this specific case, however, your reservation was made through an external provider, and we are contractually required to handle any amendments exclusively through that partner. We take your feedback seriously and would be delighted if you gave us the opportunity in the future to demonstrate the warm hospitality and service excellence for which our hotel has been renowned for many decades. With best regards from Hamburg Your Team at Fairmont Hotel Vier Jahreszeiten Konrad Hocker-Scholler Front Office Manager

との提携 TripAdvisor

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