Fairmont Château Whistler 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,924 件のレビュー

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Fairmont Château Whistler - Image 1
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4599 Chateau Boulevard, V8E 0Z5 WHISTLER, カナダ

説明

ホテルのその他の情報

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

当ホテルの客室

ホテル所在地

Fairmont Château Whistler

4599 Chateau Boulevard
V8E 0Z5 WHISTLER
カナダ

GPS:50.116925, -122.946233

電話番号
ファックス +1 604-938-2055

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,924 件のレビュー

トリップアドバイザーの評価  4.5/5  5,268 件のレビュー

2025エクセレンス認証

Fairmont Chateau Whistler Sets the Standard

トリップアドバイザーの評価 5.0/5

Alex P トリップアドバイザー認証口コミ

A few months ago, we had an issue with valet service of the hotel and initially had difficulty resolving it. However, everything changed when General Manager Ken Hall personally got involved. His approach was professional, caring, and focused on ensuring guest satisfaction. We returned for Christmas, and our stay was nothing short of extraordinary. The Fairmont Gold Team went above and beyond to make every detail perfect — from the warm welcome to the exceptional service throughout our visit. We want to express our heartfelt thanks to Ken Hall and the entire Fairmont Gold Team for creating such a memorable experience. This is hospitality at its finest, and it’s why Fairmont Chateau Whistler remains one of our favorite destinations. Great work!

Thank you for sharing your experience at Fairmont Château Whistler. We are delighted to hear that your recent stay during Christmas was extraordinary and that our Fairmont Gold Team made a significant impact on your visit. Your comments affirm our commitment to guest satisfaction and continuous improvement. It is truly gratifying to know that our team's dedication to hospitality has solidified Fairmont Chateau Whistler as one of your favorite destinations. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future.

Wonderful stay over Christmas

トリップアドバイザーの評価 5.0/5

CecW123 トリップアドバイザー認証口コミ

We had a wonderful stay at the chateau over Christmas. The staff were excellent. Our concierge, Alan McDonald, was very helpful ahead of our stay, in booking the hotel restaurants for us over the festive period and helping me navigate the complicated Whistler ski pass booking process, which was much appreciated. I heard some other guests complaining about difficulty in booking the hotel restaurants over this period, but the hotel was extremely clear in recommending that guests make restaurant bookings for Christmas Day ahead of arriving. It worked extremely smoothly for us. Nothing was too much trouble. Standout service also came from the ski concierges - especially James. His efforts to assist me daily to and from the boot room were much appreciated. As was the hot chocolate at the end of the day. We enjoyed the spa area each day - this was a high point for me. The French bar man (apologies forgot his name) provided a particularly good service. The only down sides were… the behaviour of some of the other guests (clearly beyond the control of the hotel). This was at odds with the rest of our trip to Canada, where we consistently met friendly, delightful Canadians. Some of the other guests (they were not Canadian) behaved in an entitled way. The lift situation could also have been improved. One of the 4 lifts was out of service during our stay and this led to queues.

Thank you for taking the time to share your experience at Fairmont Chateau Whistler during the festive season. We are pleased to hear that you had a wonderful stay and that our staff, particularly Alan and James, contributed positively to your visit. We acknowledge your feedback regarding the behavior of some guests, which is certainly beyond our control, and we appreciate your understanding in this matter. Furthermore, we apologize for the inconvenience caused by the lift situation. Thank you for recognizing our staff's efforts, and we hope to welcome you back for another memorable stay in the future.

Decent place

トリップアドバイザーの評価 4.0/5

Wrldtrvlersnhntrs トリップアドバイザー認証口コミ

Clean rooms, staff is excellent, interior could use some lipstick. Food was pretty good. Good location for skiing. The concierge were excellent

Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our rooms clean and our staff to be excellent. Your comments about the interior will be taken into consideration as we continue to enhance our guest experience. We look forward to welcoming you back soon!

Very nice stay, but there are pros and cons you should know about.

トリップアドバイザーの評価 5.0/5

ViennaLover トリップアドバイザー認証口コミ

I went with my family this past Christmas/New Year's holiday. We stayed in the gold level. Here are some pros: the concierge staff at the gold level is very helpful. They expertly arranged dining, ski lift tickets, ski rentals, and ski instruction. We had no hiccups. They are very knowledgeable and are eager to please. The gold level lounge is very nice. There is plenty of seating overall. The food selection is good and quickly replenished. The rooms are updated. Hot chocolate in the lobby was much appreciated after a long day of skiing. The entire hotel staff is very friendly. The location is excellent as it is right next to the ski gondola at Blackcomb. It is easy to walk to Whistler Village. The shuttle service around town is a nice touch. Here are some cons: the food quality is mixed. The steakhouse is mediocre at best. I don't understand how they could've gotten so many awards when the meat quality is average, and half of our steaks were not prepare to our request. The ski equipment pick up area is very very busy just prior to the opening of the ski resort, and just after the ski resort closes. So be prepared for lines and crowds. Regarding the rooms, the shower is tiny. It literally feels like showering in a bathroom stall. Overall, this is a very good hotel. The best aspect is the service and friendliness of the staff. I would highly recommend this hotel.

Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team, both positive and constructive. Please know that we will share your feedback with our Director of Operations for further internal review and discussion. We hope to welcome you back soon for another mountain getaway!

Cozy stay!

トリップアドバイザーの評価 5.0/5

Travel_wit_tia トリップアドバイザー認証口コミ

Great location close to the Blackcomb gondola, making it very convenient. Comfortable rooms and a nice breakfast made for a lovely stay in Whistler.

Thank you for sharing your positive experience. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and breakfast offerings. It is always rewarding to know our guests had a lovely stay. We look forward to welcoming you back soon!

との提携 TripAdvisor

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