Fairmont Sonoma Mission Inn & Spa 5 звезды

This is a beautiful facility that needs maintenance ranging from plumbing fixtures in the room to facilities not functioning at the spa. The dinner at Sante was awful. The front desk needs training. It seems like a Fairmont should be past Covid staffing issues by now.

Magical Time at the spa! From the Hot Spring Waters with relaxing spa music as you float to all the GOODIES in the Boutique! The Spa Cafe has light and fresh options and the complimentary tea and trail mix was a great addition. ALL OF THE STAFF WAS AMAZING AND HELPFUL WOW! 👌🏽 Will be back very soon.

Everyone at the spa is super nice! I love my massage with Bryan! At check in Linda explained everything with details. Liz the manager is awesome! The spa attendants Cesar and Susana are always working hard and making sure everything looks organized! I cant wait to be back!

I love the feel of this hotel but on our visit the grounds were covered with tents, wood flooring laid on grass, large trucks and many, many workers preparing for events. This was very disturbing to us as we were unable to really enjoy the lovely grounds and peaceful surroundings. Here’s what I would recommend: make the catering staff supervise more carefully the set up for parties. Have the trucks unload their goods and then remove the trucks. Ask the workers to speak very softly so as not to disturb the guests. Have these jobs done with supervision so they are completed rapidly and do not drag on. Remove the wooded planking as soon as it is no longer needed. Oversee the truck parking so they do not obscure the hotel and the driveway and distract from the front of the hotel. This happens very efficiently in other high end hotels. Guests are paying for a lovely visit and not someone else’s party set up. The rooms are still dark and having a large bathtub in the middle of a bedroom is very unappealing. The staff is great! The front desk is a little disorganized and had a big issue figuring out my bill which is unforgivable. The bartenders were wonderful as was the woman who took care of us at breakfast. I love how pet friendly this hotel is. You can bring your dog almost everywhere which we enjoyed. In terms of value: the prices are too high as the hotel is attempting to make up revenue in catered events which leaves a large part of the hotel unusable. My suggestions for these events are above. It’s pretty simple to change your policies and tighten up the behavior of catering staff. No one is supervising them. Would I go back? Probably as my dog loved it there.

Before jumping to write a negative review, I sent an email directly to management with my concerns and our disappointing experience. My partner booked us a 2 night stay during the holidays as a way for us to relax. We left feeling frustrated instead. Long story short, to summarize some of our concerns; we called ahead to schedule massages and struggled to get an appointment, check in took forever and we waited almost an hour to get our room even though we did not arrive earlier than check in, there were no towels/robes/slippers in the room which I had to call down for. We tried to get into the spa the next day but it was so busy we were on a waitlist and only got in 2 hours before closing and still had to pay. Our massages were scheduled for our last morning before check out, we arrived on time and I received my service but my partner didn't because they said they couldn't find his therapist?! Extremely disappointing stay, especially considering I've stayed at many other Fairmonts. Management does not seem to care about guest experience. Bottom line: look at other options before considering this one.