Fairmont Scottsdale Princess 5 星

客户意见评级 (ALL 评级) 4.5/5 5,260 评论

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Fairmont Scottsdale Princess - Image 1
Fairmont Scottsdale Princess - Image 2
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7575 East Princess Drive, 85255 斯科茨代尔, 美国

描述

酒店其他优惠

  • 西班牙庄园式建筑坐落于壮丽的索诺拉沙漠的环抱之中

  • 5 星级会议设施包括 2 间宴会厅和 21 块室外场地

  • 高档豪华水疗中心，配备岩洞瀑布和仅限成人使用的屋顶泳池

  • 畅享邻近的 TPC 斯科茨代尔高尔夫球场，其品质堪比 PGA 巡回赛标准

我们的客房

酒店位置

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 斯科茨代尔
美国

GPS:33.645647, -111.917102

电话
传真 +1 480-502-9492

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  5,260 评论

TripAdvisor 评级  4.3/5  5,445 评论

卓越奖 2025

Scottsdale Princess-No Five Star Resort

Tripadvisor 评级 3.0/5

Kevin N 经 TripAdvisor 认证的评论

This is not a 5 star hotel pure and simple. We had the second best room in all of the resort (only because we were told our room was going to hear loud music until almost 11 pm) due to the Christmas event. I thanked them for sharing but the room they suggested was much more costly. I asked for some relief and they would not discount it but it cost me a $1000 more a night and I accepted it.. I started listening to every person who was checking in and it seems there was a bait and switch system going on with a similar story as they told me to each person checking in as well. We had to call Concierge to have our room cleaned. (Second best room level below Presidential Suite and that’s what we have to do?) We had passive service from our concierge and asked for a one hour later check out and they said NO. There was a $130 vehicle charge which did not come with the room at that level. It was only until we complained where this was adjusted. No restocking of the amenities in the room. It seems the management does not care about loyalty. I have stayed at 5 stars and other quality Fairmonts and this is not one of them One of the front desk supervisors asked me how he could remedy our stay. I told him I am not looking to get a free stay but it was up to them. I never heard back. There are many other high quality resorts in Scottsdale. But it does seem they love the Christmas season because the massive amounts of people who attend the holiday event and it looks nice. And this is the first time I have ever written such a complaint that I remember.

Very disappointing customer service

Tripadvisor 评级 1.0/5

gil m 经 TripAdvisor 认证的评论

We were sent a discount for their Christmas celebration after some family went last week. I had trouble using it so I reached out. Spoke with Reese who said she would look into it and reach back out. Well she never reached back out. So I followed up and heard from another rep who told me the discount code is no longer valid. Well that sucks because now its unaffordable for me to bring the 9 members of my family. Would be nice if people follow through with what they say they will.

DO NOT go to Bourbon Steak house.

Tripadvisor 评级 2.0/5

Conrad M 经 TripAdvisor 认证的评论

Christmas at the Princess was a magical experience a few years ago, this year was not. We ate at Bourbon Steak house and it was absolutely terrible. The service was very slow but only to our table, the table next to us had multiple servers and were always taken care of. The food was abysmal, DO NOT go for the Lobster PotPie, not worth the $135. The wagyu steak also came out cold. The restaurants fix to that was giving us a shot of tomato soup? The server we had was disrespectful and inadequate. Now back to the actual hotel, the room stayed a cool 75 degrees so if you run hot then you will sweating during the night. Overall the princess is a good stay but please do not go to Bourbon Steak.

Never again

Tripadvisor 评级 1.0/5

loriw93 经 TripAdvisor 认证的评论

Major disappointment! Staff is rude, wait times are equivalent to Disney rides, lights were not impressive and everything is ridiculously priced. Save your money, not worth it.

Dear loriw93, Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet expectations. This is not the level of service or enjoyment we strive to provide. We would appreciate the opportunity to discuss your visit further and address your concerns. Anthony from our team can be reached directly at anthony.dennis@fairmont.com. Kind regards, Fairmont Scottsdale Princess

Christmas at the princess

Tripadvisor 评级 5.0/5

748scottj 经 TripAdvisor 认证的评论

Christmas at the princess is truly magical. The activity’s and Christmas decor all over the resort are top tier. Service and accommodations at the hotel are amazing per usual. This is an experience that my family will remember and cherish forever. The amount of work they put into the Christmas theme is truly unbelievable. I don’t think even Disney puts this much effort into the Christmas theme. We have made it tradition to spend thanksgiving week at the princess and it just seems to get better every year. The thanksgiving day brunch was truly spectacular as well. The service is always where this resort shines. Keith at bell services, Filasita at fire and ice, and Justin in VIP services all did a phenomenal job with accommodating us and making us feel like family. We are already planning our next year’s trip to Christmas at the princess.

Dear 748scottj, Thank you for the perfect score and for sharing your wonderful review! We are thrilled to hear that Christmas at the Princess continues to create magical memories for your family and that our team Keith, Filasita, and Justin made your stay feel so special. It is fantastic to know that our holiday decorations, activities, and Thanksgiving brunch exceeded your expectations. We look forward to welcoming you back next year for another unforgettable experience. Kind regards, Fairmont Scottsdale Princess

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其他网络用户评价我们的酒店

  • 623 评论 8.3/10 位置
  • 1,691 评论 7.4/10 房间
  • 2,187 评论 8.4/10 服务
  • 24 评论 2.4/10 上网
  • 1,100 评论 8.3/10 设施
  • 788 评论 7.9/10 食物
  • 561 评论 8.3/10 氛围
  • 455 评论 6.6/10 舒适度

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。