Fairmont Scottsdale Princess 5 星

客户意见评级 (ALL 评级) 4.5/5 5,331 评论

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 斯科茨代尔, 美国

描述

酒店其他优惠

  • 西班牙庄园式建筑坐落于壮丽的索诺拉沙漠的环抱之中

  • 5 星级会议设施包括 2 间宴会厅和 21 块室外场地

  • 高档豪华水疗中心，配备岩洞瀑布和仅限成人使用的屋顶泳池

  • 畅享邻近的 TPC 斯科茨代尔高尔夫球场，其品质堪比 PGA 巡回赛标准

我们的客房

酒店位置

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 斯科茨代尔
美国

GPS:33.645647, -111.917102

电话
传真 +1 480-502-9492

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  5,331 评论

TripAdvisor 评级  4.3/5  5,450 评论

卓越奖 2025

Loud music late into the night every day.

Tripadvisor 评级 1.0/5

Odyssey317459 经 TripAdvisor 认证的评论

Staying here is similar to trying to sleep above a night club or trying to sleep in the middle of a raging rave party. We stayed in section D near the lobby/Plaza bar. The first night the loud music didn’t end until past 11pm. The next night the music didn’t end until past 2am. This is very surprising for a AAA five diamond resort. If you ever come here, refuse any rooms near and around the Plaza bar or lobby. The hotel is beautiful and well maintained but the guests really should be able rest and sleep at night. Major fail here in my opinion.

Don't waste your time.

Tripadvisor 评级 1.0/5

743carltonf 经 TripAdvisor 认证的评论

Not worth the money. The whole place smelled like sewage. It was disgusting. Everything was way over priced. $78 for 2 kids to ice skate. Everything was hours wait in lines. Skip this and go to Zoo lights.

No recommeded experience

Tripadvisor 评级 1.0/5

Veronica C 经 TripAdvisor 认证的评论

There is nothing new in the Christmas experience. There are long lines due to having very few attractions and too many people. Food prices are high, the decorations are the same as in previous years, and overall it is not a recommended experience.

Christmas at Princess (Privado)

Tripadvisor 评级 4.0/5

Chino083 经 TripAdvisor 认证的评论

We stayed at the Privado which was absolutely fantastic. Big shout-out to Chana who was so warm & welcoming. Orlando handled our reservations happily. Heidi greeted us on several occasions & asked if we needed anything. The casita was beautiful & so peaceful. We felt tucked away & the serenity was really nice for all of us. The private lobby was well equipped. We enjoyed coffee there in the morning & their charcuterie offering at 4pm. As a a guest at Privado, we were spoiled with the golf cart private transportation. They took us to dinner reservations in addition to pools opposite the property. Eli & Jake are always so eager to see if we need any transportation or assistance and we all enjoyed chatting with one another. We went during Christmas at the Princess. One of the biggest perks was the VIP wristbands for Privado guests. We saved so much time for the ferris wheel, tube ride & train. Lights all around the resort were stunning! Privado service was impeccable & I would not hesitate to book it again. The restaurants at the resort fell short in our opinion. We dined at multiple establishments. The service was very slow & the food was frankly not what you would expect from a 5-star resort. Bourbon Steak was a big let-down. My wife had to send her steak back because she ordered a medium temperature steak & they brought her one that was more on the the well-done side. Drinks there were not all too impressive either. My oldest son was interested in the kids club. We called one morning to see what they had on schedule and they admitted no one has signed up at all for that day. We didn't bring him in because we didn't want him to be by himself. We did visit multiple times to allow the kids to enjoy themselves. They had basketball, ping pong, skeeball & other games. The Splash Pool (family pool) was freezing because the pump broke. It was such a shame because my kids were so excited to go on the water slides. I know these things happen. Luckily, the resort had other pool options. We mainly frequented Sunset Beach because of the location & service. All in all, we had a very good stay. Privado definitely lives up to the hype. However, the food options at the resort left a lot to be desired, especially at Bourbon Steak.

Dear Chino083, Thank you for taking a moment to share your experience with us. We are delighted to hear that your stay in Privado was fantastic and that the privacy, serenity, and exclusive amenities made your visit especially enjoyable. It is wonderful to know our team, particularly Chana, Orlando, Heidi, Eli, and Jake, helped make your stay feel warm and welcoming. Your kind words will be shared with them. We appreciate your honest feedback regarding the dining experiences and are sorry that the restaurants, especially Bourbon Steak, did not meet your expectations. Your comments have been shared with our culinary team. We also regret the inconvenience with the Splash Pool temperature and understand the disappointment surrounding the Kids Club schedule. Thank you again for choosing Privado at the Fairmont Scottsdale Princess. We are pleased to know you had a very good stay overall and hope to welcome you back soon for another memorable visit. Kind regards, Fairmont Scottsdale Princess

Scottsdale Princess-No Five Star Resort

Tripadvisor 评级 3.0/5

Kevin N 经 TripAdvisor 认证的评论

This is not a 5 star hotel pure and simple. We had the second best room in all of the resort (only because we were told our room was going to hear loud music until almost 11 pm) due to the Christmas event. I thanked them for sharing but the room they suggested was much more costly. I asked for some relief and they would not discount it but it cost me a $1000 more a night and I accepted it.. I started listening to every person who was checking in and it seems there was a bait and switch system going on with a similar story as they told me to each person checking in as well. We had to call Concierge to have our room cleaned. (Second best room level below Presidential Suite and that’s what we have to do?) We had passive service from our concierge and asked for a one hour later check out and they said NO. There was a $130 vehicle charge which did not come with the room at that level. It was only until we complained where this was adjusted. No restocking of the amenities in the room. It seems the management does not care about loyalty. I have stayed at 5 stars and other quality Fairmonts and this is not one of them One of the front desk supervisors asked me how he could remedy our stay. I told him I am not looking to get a free stay but it was up to them. I never heard back. There are many other high quality resorts in Scottsdale. But it does seem they love the Christmas season because the massive amounts of people who attend the holiday event and it looks nice. And this is the first time I have ever written such a complaint that I remember.

Dear kevinnA9138CT, Thank you for sharing your experience with us. We are very sorry to hear how disappointing your stay was, especially given your loyalty to Fairmont and your expectations of a five-star experience. The concerns you raised regarding the room change, pricing, housekeeping, concierge service, and lack of follow up are not reflective of the level of service we strive to provide. We also regret the frustration caused by the vehicle charge and that it required a complaint to be resolved. Your feedback has been shared with our leadership team, as it is important we learn from this and improve. If you would like to discuss your experience further, Anna Yuryeva can be reached directly at anna.yuryeva@fairmont.com. Thank you again for taking the time to provide your feedback. Kind regards, Fairmont Scottsdale Princess

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其他网络用户评价我们的酒店

  • 623 评论 8.3/10 位置
  • 1,691 评论 7.4/10 房间
  • 2,187 评论 8.4/10 服务
  • 24 评论 2.4/10 上网
  • 1,100 评论 8.3/10 设施
  • 788 评论 7.9/10 食物
  • 561 评论 8.3/10 氛围
  • 455 评论 6.6/10 舒适度

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