Fairmont Scottsdale Princess 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 4,676 件のレビュー

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Fairmont Scottsdale Princess - Image 1
Fairmont Scottsdale Princess - Image 2
Fairmont Scottsdale Princess - Image 3
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7575 East Princess Drive, 85255 SCOTTSDALE, United States

説明

ホテルのその他の情報

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

当ホテルの客室

ホテル所在地

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

電話番号
ファックス +1 480-502-9492

アクセスと交通機関

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  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  4,676 件のレビュー

トリップアドバイザーの評価  4.5/5  5,387 件のレビュー

2024エクセレンス認証

Had a Disappointing Experience

トリップアドバイザーの評価 2.0/5

Monika G トリップアドバイザー認証口コミ

I wish I had a better review to share, because my family and I were really looking forward to this event. We had so much fun last year that we decided to book a stay to make it extra special, however it was disappointing all-the-way around. We attempted to arrive a little early for our 4 pm check-in and spent a good 2 hours just trying to park. We finally settled on valet parking (which we didn’t want), because another family member drove their own car and self-parked and called and told us not to because the shuttle was running behind and they were still waiting for it after 30 mins. Upon check-in, I waited another 10 mins before asking a bellhop if I was at the right counter for check-in, because there was no one there. He confirmed I was in the right spot and I continued to wait until I was finally checked in and given our room keys and event passes. We were told there would be an event map in the room. After we got to our room, we noticed the building had a funky odor. When our other family member arrived via shuttle he commented that the building smelled like they painted recently. Our bathroom was dirty when we arrived. I took pictures to show that the tile floor had big splotches of a sticky & dirty residue. The carpet was shedding in our room as well, which is also shown in the pics. Our in-room coffee maker wasn’t working correctly either, making about 1/4 of a cup on the largest cup setting. I could probably overlook that if we had a better time at the event but we wasted so much time trying to park and check in that we didn’t get started until almost 7pm. We weren’t provided a map as promised and couldn’t find one at first, so we had to navigate our way around by asking event staff how to find food, which took us several tries. We finally got food at The Lodge and waited 20 mins for my husband to get a cold Bison burger and my 6-year old to get cold Mac n Cheese. My bison chili was warm and delicious, but I felt bad for them. We were too hungry to wait to get warm food, so they just ate the cold food so we could get started on the fun. We never got our hands on a map. By now it’s 8-ish and the 6 year old has to go potty. We found a bathroom with a line a mile long, so we trek back to the room to go to the bathroom. We trek back to the event and find the rides(finally!). Thankfully the guest passes included a fast pass line because that’s the only reason we were able to get on any rides. So for about a thousand dollars, we got to eat cold food, stay in a dirty room and go on five rides before everything shut down. I understand that there’s a certain amount of waiting and inconvenience involved with an event that large, but we really felt like the parking situation was very unorganized and chaotic. A person on foot was even injured by a car waiting for the shuttle. The shortage of restrooms available near the activities made it difficult to enjoy the event as well. For as much as we paid to stay, I feel like everything should have been perfect. My grandparents would always stay at the Princess when they would come visit, and it was always amazing. I wanted to share that same experience with my family and it did not deliver the quality I have come to expect from the Princess. I really wish we could go back and do it over because I feel like they missed out this trip.

Dear Mon2154475, Thank you for staying with us at the Fairmont Scottsdale Princess and for sharing your feedback with us in a review. We genuinely care about your experience and are disappointed to hear you did not feel your room and evening at the event met your expectations. Rest assured, guest satisfaction is our top priority. We would love the chance to speak further with you to learn more details about your experience. Please contact me at Thomas.Overton@fairmont.com. Kind regards, Thomas Overton IV

Business stay mixed with holiday

トリップアドバイザーの評価 5.0/5

Keepswim トリップアドバイザー認証口コミ

Very spacious suite, lovely pool and hot tub. Conference center had all the amenities expected of a 5 star hotel Stayed at the beginning of their‘Christmas at the Princess’ holiday extravaganza, complete with an amusement park, light show coreographed to music and a train ride!

Dear Keepswim, Thank you for visiting us during the most magical time of year! We're thrilled to hear you enjoyed your suite, our pools, our conference centers, and Christmas at the Princess! We would like to thank you for taking the time to leave a five-star review and we hope to welcome you back again soon! Kind regards, Fairmont Scottsdale Princess

Bait and switch- terrible customer service

トリップアドバイザーの評価 1.0/5

liveandwork2travel トリップアドバイザー認証口コミ

This is our second time at the Fairmont Princess. Last year we stayed in the gold jr. suite. We liked the resort but didn’t like the location of that category of room. This year we booked a “deluxe” view room facing the lagoon. (Which ended up facing the children’s play ground, not the lagoon- which matters during Christmas) The day before arrival I called the hotel to ask about getting my husband access to the spa gym (there are 2 gyms). I was told that we could buy a pass upon check in tomorrow. Upon check in the following day (after flying in from another state) we were told that they do not sell spa passes on Saturday and Sunday (we are here Friday-Monday). I explained that I had called the day before and was told we could buy them, the front desk male went and asked his manager who told him that the only way we could get the spa access for my husband was to upgrade to a different room at $500 EXTRA a night ($1500 for the stay) on top of the nearly $2000 we already paid for the deluxe room. No thanks. So we are told are room isn’t ready and to come back. Not a care given at my concern for being told two different things. After an hour and a half I get a text that our room is ready, so we come back to the front desk to get the keys. We are met with a female and a trainee. We explain how that left a bad taste in our mouths as this was a “resort vacation” for us and had we known we wouldn’t be able to pay the $75 for the spa pass, we wouldn’t have come. They go back once again and speak to a manger, who says the same- upgrade at $500 a night or nothing. If we could leave, we would, but we can’t. We usually go to the hotel del Coronado for a Christmas hotel weekend, but we liked this hotel so much, we came back- never again. This was my early birthday celebration- thanks for ruining it. Fairmont Princess- let me ask you this- is it worth losing customers over a $75 pass?! Train your staff so everyone is on the same page. Like another reviewer said- so many options- it’s a lot of money- go somewhere you and your money are appreciated.

Dear liveandwork2travel, Thank you for sharing your feedback with us. We regret to hear about certain aspects of your experience, and would like to offer our sincere apology for the opportunities in your experience. Rest assured, guest satisfaction is our top priority. Please reach out to me directly at Thomas.Overton@fairmont.com so I may have the opportunity to learn more details and can assist with resolving your concern. Kind regards, Thomas Overton IV

Kids? Convenience? 5 star hotel? THIS IS THE PLACE!

トリップアドバイザーの評価 5.0/5

CycleDaddy ファミリー - トリップアドバイザー認証口コミ

What a phenomenal resort! I recently visited here the week before Thanksgiving with my wife and son. Staff was awesome and we stayed in part of the resort that included breakfast and snacks throughout the day and night. Those were An amazing benefit. We paid a little more but the convenience factor along was worth it! They had a really nice family pool which my son LOVED the waterside. My son is autistic and he sometimes does not understand all the rules. With that being said when we told staff at the water slide they were EXTREMELY pleasant and understanding. I can’t even tell how many places where we have. Even that are the same caliber of this hotel that did not have this same attitude with my family. We did not know the resort decorated for Christmas but we got to see all the beautiful decorations and lights! We 200 percent will be back with our full Family!

Dear CycleDaddy, Thank you for taking a moment to share a fantastic five-star review on our behalf. We are pleased to hear your recent stay at the Princess was an extraordinary experience! We are so glad to hear your son enjoyed the water slide at our Sonoran Splash Pool and so much more! We hope you have the opportunity to return for another amazing stay at the Privado Villas at the Fairmont Scottsdale Princess again soon! Kind regards, Fairmont Scottsdale Princess

Absolutely MAGICAL!

トリップアドバイザーの評価 5.0/5

dm c トリップアドバイザー認証口コミ

I visited the Fairmont Princess in consideration of a conference booking. The hotel was stunning. I was there just before Thanksgiving so I used the word magical as the resort was certainly bitten by the Holiday Spirit. WOW. I highly recommend a visit during this time. We were able to view all the room types from Fairmont rooms to Gold to the Privado Villas. ALL room categories were exceptional and newly renovated. Very nice size as well. The service was top notch...what you would expect from a 5 star resort. ....and the BEDS!!! <3 <3 <3

Dear DMSinYYC, Thank you for visiting us during the most magical time of year! We're thrilled to hear you enjoyed Christmas at the Princess, the level of service our colleagues provided, and all of our room categories. We would like to thank you for taking the time to leave a five star review and we hope to welcome you back again soon! Kind regards, Fairmont Scottsdale Princess

との提携 TripAdvisor

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