Fairmont Scottsdale Princess 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 5,198 件のレビュー

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Fairmont Scottsdale Princess - Image 1
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Fairmont Scottsdale Princess - Image 3
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7575 East Princess Drive, 85255 SCOTTSDALE, アメリカ合衆国

説明

ホテルのその他の情報

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

当ホテルの客室

ホテル所在地

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
アメリカ合衆国

GPS:33.645647, -111.917102

電話番号
ファックス +1 480-502-9492

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  5,198 件のレビュー

トリップアドバイザーの評価  4.3/5  5,441 件のレビュー

2025エクセレンス認証

Christmas Magic in beautiful Scottsdale

トリップアドバイザーの評価 5.0/5

Monika G トリップアドバイザー認証口コミ

I cannot say enough good things about our experience at the Fairmont! There was such great attention to detail in every way, right down to the exclusive signature toiletries. We stayed two nights in the Private Casitas, and I don’t think I would do anything differently for future trips. First off, the staff makes the experience exceptional. Everyone was amazing and it was clear that guest satisfaction was their top priority. The room was so comfortable and spacious. I normally don’t sleep well away from home, so the comfort of the room was a big plus for me because I was able to get some good sleep. Each day in the Privado lobby, there’s an assortment of snacks to enjoy between meals. In the morning we had a lovely assortment of pastries which included a savory scone that I can’t stop thinking about. Afternoons there’s a sweet & salty trail mix and a charcuterie in the evening. The food we ordered from room service was perfection. We had the garlic hummus, wings, burgers, and more. We had our kiddo with us, so during the day we had a chance to try the Sunset Beach and other pool areas. Every little detail was perfect. In the evenings, we went to Christmas at the Princess and our seven year old was delighted. We were thoroughly entertained by the singing trees and penguins! We also had a great train ride through a thoughtfully decorated Christmas light display throughout the property. There were lots of rides for all ages. We even tried a little ice skating. We won’t be going pro anytime soon, but it was a blast!! We finished the evening with s’mores and a grand finale light show on the water. It was truly a magical experience of a lifetime that everyone should try at least once!

Thank you for sharing such a wonderful review. We are delighted to hear that your stay in the Privado Villas was exceptional and that every detail, from the comfortable room to the signature toiletries and Privado amenities, added to your experience. It is fantastic to know that our team made such a positive impression and helped make your visit memorable. We are thrilled that your family enjoyed the pools, Christmas at the Princess, and all the festive activities. From the singing trees to the train ride, ice skating, and s’mores, it sounds like your little one had an unforgettable time. Moments like these are exactly what we hope our guests experience during their stay. Your kind words mean a lot, and we look forward to welcoming you and your family back for another magical visit to the Fairmont Scottsdale Princess.

Disappointed in service and guest experiences vs. the beauty of the resort

トリップアドバイザーの評価 2.0/5

Luisa M トリップアドバイザー認証口コミ

While this property is absolutely stunning and the Christmas at the Princess event was great, I am disappointed at the customer service in various sectors. Upon arrival at front desk no one offered to provide the wristbands I needed for my reservations to the Christmas hotel, I had to ask the agents if I received wristbands and what was included but they could not help me and didn’t know much about my reservation or the event itself. The concierge was very helpful, Andrew was great. Once we went to our room there were dirty plates, glasses, and napkins on the floor in front of our door. We went to have a drink at the main bar and no one greeted us. We sat for a good 5minutes until we were finally greeted. We asked for an old fashioned and they filled the cup with ice! It tasted terrible and was extremely watered down. The drinks were not worth the value at all, and the lack of customer experience made it even worse. We finished our drinks and not once were we offered another one! Missed opportunity to keep us there. The best parts of our stay were Chateau Champagne where Emery was awesome and extremely attentive, and dinner at Bourbon Steak. Robert was absolutely amazing! Very attentive and offered us so many delicious items from the menu. Overall, while the resort is stunning the staff needs better training on elevating the customer experience.

Poor policies!

トリップアドバイザーの評価 1.0/5

Scott C トリップアドバイザー認証口コミ

I was scheduled to stay at the Fairmont Princes 12/1 - 12/4 for a conference. I have stayed at the Fairmont Princes on other occasions. The day before my stay, several family members tested positive for covid. In an effort to not be a carrier, and possibly infect other guest I canceled my reservation. At that time I was told that there would be no refund, and no credit for my $1000 deposit. It seems like a very poor policy, and treatment for someone trying to be socially responsible and not risk any other guest!

Thank you for sharing your feedback. We are very sorry to hear about the circumstances that led to your cancellation and understand your concerns regarding the deposit. We appreciate your efforts to act responsibly and protect the health and safety of other guests. Please reach out to me directly so we can discuss your experience and explore possible solutions. You can contact me at Elizabeth.nethery@fairmont.com. We hope to welcome you back to the Fairmont Scottsdale Princess in the future under better circumstances.

Stay away!

トリップアドバイザーの評価 1.0/5

Happiness56044053940 トリップアドバイザー認証口コミ

This was the worst “luxury” resort experience of my life. We called the booking line to book adjoining rooms for our stay and requested a quiet room for our enfant. We were told both rooms had to be the same type to adjoin, so we paid extra for two kind rooms. On arrival they told us that there are NO ADJOINING king rooms on property and we would have to accept a downgrade with no refund. With respect to our request for a quiet room so our enfant could nap, they put us in the heart of the Christmas lights carnival, mere yards from a roller coaster ! The food at the pools looks like prison slop in a tv dinner tray. It is not becoming of a “luxury” resort. They also have gross fried food stands set up everywhere to accommodate the thousands of visitors to the property who are not hotel guests. Do not expect a relaxing experience! Finally, we were never advised that cash is not accepted at the lobby on check out, in all of the times we charged food and spa to our room (from four different restaurants). I prefer to pay cash because I bought USD when CAD was stronger. Paying card would effectively cost 10% more at minimum. The fairmont offered no solution despite never warning us that cash is not accepted in the lobby. I had to ask them to print each bill out while I was scrambling to get to the airport, and then run around the property from restaurant to restaurant to pay my bills one by one with cash!! They offered no apology or help for this humiliating solution. And then, the cherry on top is that they charged my card anyways! On top of the cash I paid for the same amounts ($2,000 approximately). I’m now dealing with the disputes department of my credit card because when I alerted Fairmont to the double charge they said they’d get back to me when a manager was in. DO NOT STAY HERE! do yourself a favour and pay a few extra bucks to stay at the four seasons. They have a better golf course there anyways and the TPC makes every group take a four caddy! Nothing like playing a round of golf with a Marshall in your group!

Nice break

トリップアドバイザーの評価 5.0/5

happyholidayToronto トリップアドバイザー認証口コミ

Loved the room (smaller than expected) and the view of the pool/golf course but what was noteworthy was the staff service; They had people in golf carts driving around offering to take you places. The front desk; concierge and parking attendance were level 5. The spa surpassed the CamelBack spa. Mexican restaurant on site was good. We left a bag by the table and their security delivered immediately. The restaurant for lunch on the patio was adequate. We were there in April and it happened to be a cold snap. The fire pits were a nice touch. All in all nice break although I don't golf it appeared to be a beautiful course. We didn't use the pools although there were many as the air was cold.

Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay, the room, the view, and the service provided by our team. We are pleased you had the chance to experience our dining options, spa, and other resort amenities. We appreciate your comments and look forward to welcoming you back to the Fairmont Scottsdale Princess.

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。