Fairmont Scottsdale Princess 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 5,271 件のレビュー

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, アメリカ合衆国

説明

ホテルのその他の情報

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

当ホテルの客室

ホテル所在地

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
アメリカ合衆国

GPS:33.645647, -111.917102

電話番号
ファックス +1 480-502-9492

アクセスと交通機関

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  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  5,271 件のレビュー

トリップアドバイザーの評価  4.3/5  5,447 件のレビュー

2025エクセレンス認証

Christmas at Princess (Privado)

トリップアドバイザーの評価 4.0/5

Chino083 トリップアドバイザー認証口コミ

We stayed at the Privado which was absolutely fantastic. Big shout-out to Chana who was so warm & welcoming. Orlando handled our reservations happily. Heidi greeted us on several occasions & asked if we needed anything. The casita was beautiful & so peaceful. We felt tucked away & the serenity was really nice for all of us. The private lobby was well equipped. We enjoyed coffee there in the morning & their charcuterie offering at 4pm. As a a guest at Privado, we were spoiled with the golf cart private transportation. They took us to dinner reservations in addition to pools opposite the property. Eli & Jake are always so eager to see if we need any transportation or assistance and we all enjoyed chatting with one another. We went during Christmas at the Princess. One of the biggest perks was the VIP wristbands for Privado guests. We saved so much time for the ferris wheel, tube ride & train. Lights all around the resort were stunning! Privado service was impeccable & I would not hesitate to book it again. The restaurants at the resort fell short in our opinion. We dined at multiple establishments. The service was very slow & the food was frankly not what you would expect from a 5-star resort. Bourbon Steak was a big let-down. My wife had to send her steak back because she ordered a medium temperature steak & they brought her one that was more on the the well-done side. Drinks there were not all too impressive either. My oldest son was interested in the kids club. We called one morning to see what they had on schedule and they admitted no one has signed up at all for that day. We didn't bring him in because we didn't want him to be by himself. We did visit multiple times to allow the kids to enjoy themselves. They had basketball, ping pong, skeeball & other games. The Splash Pool (family pool) was freezing because the pump broke. It was such a shame because my kids were so excited to go on the water slides. I know these things happen. Luckily, the resort had other pool options. We mainly frequented Sunset Beach because of the location & service. All in all, we had a very good stay. Privado definitely lives up to the hype. However, the food options at the resort left a lot to be desired, especially at Bourbon Steak.

Scottsdale Princess-No Five Star Resort

トリップアドバイザーの評価 3.0/5

Kevin N トリップアドバイザー認証口コミ

This is not a 5 star hotel pure and simple. We had the second best room in all of the resort (only because we were told our room was going to hear loud music until almost 11 pm) due to the Christmas event. I thanked them for sharing but the room they suggested was much more costly. I asked for some relief and they would not discount it but it cost me a $1000 more a night and I accepted it.. I started listening to every person who was checking in and it seems there was a bait and switch system going on with a similar story as they told me to each person checking in as well. We had to call Concierge to have our room cleaned. (Second best room level below Presidential Suite and that’s what we have to do?) We had passive service from our concierge and asked for a one hour later check out and they said NO. There was a $130 vehicle charge which did not come with the room at that level. It was only until we complained where this was adjusted. No restocking of the amenities in the room. It seems the management does not care about loyalty. I have stayed at 5 stars and other quality Fairmonts and this is not one of them One of the front desk supervisors asked me how he could remedy our stay. I told him I am not looking to get a free stay but it was up to them. I never heard back. There are many other high quality resorts in Scottsdale. But it does seem they love the Christmas season because the massive amounts of people who attend the holiday event and it looks nice. And this is the first time I have ever written such a complaint that I remember.

Very disappointing customer service

トリップアドバイザーの評価 1.0/5

gil m トリップアドバイザー認証口コミ

We were sent a discount for their Christmas celebration after some family went last week. I had trouble using it so I reached out. Spoke with Reese who said she would look into it and reach back out. Well she never reached back out. So I followed up and heard from another rep who told me the discount code is no longer valid. Well that sucks because now its unaffordable for me to bring the 9 members of my family. Would be nice if people follow through with what they say they will.

Dear gill582, Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet expectations, and we sincerely apologize for the service shortcomings you encountered during your stay. While we are glad to hear you found the resort beautiful and enjoyed select experiences, it is disappointing to know that several interactions fell short of the level of hospitality we strive to provide. Your comments regarding front desk communication, cleanliness, and bar service are concerning and will be addressed with our teams to ensure improvement. We appreciate you recognizing the colleagues who positively impacted your visit, and your feedback is invaluable as we continue to enhance the overall guest experience. Should you wish to discuss your experience further or allow us the opportunity to assist you personally, please feel free to contact Anna Yuryeva at anna.yuryeva@fairmont.com. Thank you again for taking the time to share your thoughts. Kind regards, Fairmont Scottsdale Princess

DO NOT go to Bourbon Steak house.

トリップアドバイザーの評価 2.0/5

Conrad M トリップアドバイザー認証口コミ

Christmas at the Princess was a magical experience a few years ago, this year was not. We ate at Bourbon Steak house and it was absolutely terrible. The service was very slow but only to our table, the table next to us had multiple servers and were always taken care of. The food was abysmal, DO NOT go for the Lobster PotPie, not worth the $135. The wagyu steak also came out cold. The restaurants fix to that was giving us a shot of tomato soup? The server we had was disrespectful and inadequate. Now back to the actual hotel, the room stayed a cool 75 degrees so if you run hot then you will sweating during the night. Overall the princess is a good stay but please do not go to Bourbon Steak.

Never again

トリップアドバイザーの評価 1.0/5

loriw93 トリップアドバイザー認証口コミ

Major disappointment! Staff is rude, wait times are equivalent to Disney rides, lights were not impressive and everything is ridiculously priced. Save your money, not worth it.

Dear loriw93, Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet expectations. This is not the level of service or enjoyment we strive to provide. We would appreciate the opportunity to discuss your visit further and address your concerns. Anthony from our team can be reached directly at anthony.dennis@fairmont.com. Kind regards, Fairmont Scottsdale Princess

との提携 TripAdvisor

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