Fairmont Kea Lani, Maui 5 星

客户意见评级 (ALL 评级) 4.8/5 2,759 评论

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Fairmont Kea Lani, Maui - Image 1
Fairmont Kea Lani, Maui - Image 2
Fairmont Kea Lani, Maui - Image 3
Fairmont Kea Lani, Maui - Image 4
4100 Wailea Alanui Drive, 96753 毛伊岛, 美国

描述

酒店其他优惠

  • 三个游泳池，其中一个仅限成人使用

  • Immerse yourself in Hawaiian culture within Hale Kukuna.

  • Indulge in the finest cocktail craftsmanship served with an ocean view at Pilina.

  • Signature restaurant, Kō, serving island-inspired cuisine.

  • Soak up the sun from any of our three main swimming pools.

我们的客房

酒店位置

Fairmont Kea Lani, Maui

4100 Wailea Alanui Drive
96753 毛伊岛
美国

GPS:20.675896, -156.440422

电话
传真 +1 808-875-1200

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  2,759 评论

TripAdvisor 评级  4.6/5  6,297 评论

卓越奖 2025

5th Visit in the Books

Tripadvisor 评级 4.0/5

Josh E 经 TripAdvisor 认证的评论

I am an Accor Diamond member, have stayed here 5 years in a row, have arranged special occasions with Fairmont Kea Lani and while we had a mostly great time as usual, there were some systemic issues that after discussing with management I am hopeful will be addressed to reflect the five star property that it is. The positives: The property is still stunning and the rooms are clean and well kept. The cleaners do an amazing job and the room was like new every day even though our two kids destroyed it with food and sand daily. Even making the pull out couch daily. The food and drinks at Pilina were great as usual. My wife had one of the best sushi rolls outside of Tokyo there on NYE. The hostess sat our family with two young kids at the best spot for sunset which was amazing where other places would relegate us to the back area. There are lots of fun activities to choose from for different age groups from making leis to fire dancers to crab hunting. Feedback: The amenities could use a refresh. The same necklaces and welcome gifts etc. haven't changed in several years which for returning guests can feel stale. Pool and beach staff were openly frustrated at guests, which frankly so was I, but there was some unprofessional behaviour from employees that I am hopeful will addressed by management after feedback. They need to address chair holding with a solution that works for everyone. Maybe it's just at the holidays when large groups take over the resort, but you can't allow a single person to reserve 10 chairs. Everyone lies and says they'll be "down shortly, just grabbing breakfast" and then don't come for hours. If anything it's lost revenue for people that want to spend. I would recommend something like 2 chairs per person present. I know this has become systemic across resorts, but since they can't control entitled disrespectful guests with a sign, adjustments need to be made. Hopeful to return again for the holidays!

Aloha joshe599, Mahalo for taking the time to share such a thoughtful and balanced review, and for your continued loyalty as an Accor Diamond member. We are truly grateful that you have chosen Fairmont Kea Lani year after year and entrusted us with your family holidays and special occasions. We are delighted to hear that much of your experience once again reflected the qualities you’ve come to expect from our resort. Your kind words about the immaculate condition of the suites—and the dedication of our housekeeping team, especially with the added challenges of traveling with young children—are sincerely appreciated and will be shared with them. It is also wonderful to know that your dining experiences at Pilina stood out, from the quality of the sushi to the thoughtful seating that allowed your family to enjoy a memorable sunset together. We’re pleased as well that the variety of cultural and family-friendly activities added to the enjoyment of your stay. At the same time, we are grateful for your candid and constructive feedback. Your comments regarding the need to refresh certain amenities, improve consistency in pool and beach service professionalism, and more effectively manage chair reservations are well taken. These are important observations, and we appreciate you raising them directly with our leadership team. As you noted, these challenges are not unique to one season or property, but we agree that thoughtful solutions are essential to ensure a seamless and elevated guest experience—particularly during peak holiday periods. Please know that your feedback is taken seriously and plays a meaningful role in our ongoing efforts to evolve and uphold the five-star standards of the resort. We value your hope to return, and it would be our pleasure to welcome you and your family back again for the holidays. Mahalo once again for your loyalty, your insights, and for being part of the Fairmont Kea Lani ʻohana. Warmest aloha, April Kala | Director of Front Office

Paradise: Spacious suites, large pool, cultural activities, aloha spirit

Tripadvisor 评级 5.0/5

ClaireWithLove 经 TripAdvisor 认证的评论

We stayed four nights in a pool-side suite which came with a walk-out patio door to a table and four chairs, two lounge chairs (no umbrella), and a nice chair and footstool for reading/relaxing. It looked like our 108 suite plus two others had a ocean view, but the other pool-side suites would have more a view of the pool. The suite's lounge chairs had a cushion that was thinner than the pool-side lounge chairs which was green and quite plush. The suite has two double beds, large bathroom with separate tub and double sink plus a nice laundry basket for dirty towels and a wooden rack for hanging a wet bathing suit. The living area has a large sectional couch, TV, table and chairs for dining, and the coffee/microwave area. Tea kettle, microwave, and refrigerator, and a Nespresso Vertuo coffee maker. The white stainless steel Fairmont Kea Lani water bottles are the nicest water bottles we have ever had - keeping water cold, lift up straw and a white ring for carrying. Water stations in the hotel and by the pool. At the pool is reef-safe suntan and after sun lotion in SPF 30 and 50 that you can use. There are nice white covers for the lounge chairs and plenty of towels. There is a smaller, colder adult lap pool and hot tub (hot) and good size family pools with a slide and less hot hot tub. One of the special things about the Fairmont is the Hawaiian cultural center (Hale Kukuna) in the lobby, with lovely artifacts showcasing some of the culture and books you can read, and the cultural activities: Hula, ukelele, lei making (we made a ti leaf bracelet), and language classes. Ke'ala is a hula dancer who has performed around the world for many years and truly exemplifies the aloha spirit. I loved her hula, lei making, and ukulele classes. One of my favorite memories is the ukulele class where Ke'ala and Kapono were playing along with me and singing a beautiful song about Haleakala. Ho'ohu is another lovely teacher who I enjoyed meeting and talking with in her hula class. Tips: - The outrigger canoe excursion can get booked up, so make reservations with the Concierge even before you arrive. Ours got cancelled due to the waves and unfortunately, it was full for the subsequent days. - Parking is free. I saw a Fairmont van at the other hotel we stayed at, so I think there is a service to take you to another restaurant within a certain distance. - Shops at Wailea (also restaurants and a good gourmet/grab and go or on-demand food market - Island Gourmet Markets (love the Chicken Teriyaki)). Need to drive or see if the van will take you or about a mile away. - You will need to scan the QR code to see the list of activities - cultural, exercise and water activities. Note that the hula and ukulele classes did not show up on the Android/iPhone version, but did show up in the tablet and possibly the computer version. Suggest you go to the Concierge to have them print you a schedule of the activities for when you are there, so you can see all of them. - There is a lovely path connecting the hotels and along the cliff-side with stunning views of the ocean. Suggestions for improvement: - Fix the Android/iPhone version of the activity schedule so that the hula, ukulele classes show up consistently. Suggest ensuring the classes show up under "culture" option and "all" activity option since currently they are not showing up on the phone version. - A paper copy of the week's activities would be appreciated and easier than navigating several screens and clicks on the phone to try and see activities. Mention the walkway next to beach and the Fairmont van transportation would be nice. At the next hotel we stayed at, we got a nice sheet with the week's schedule, daily activities, and special cultural activities along with additional extra cost, special activities. - Consider having some activities in the evening after dinner. I was torn between enjoying the sun/pool/ocean and going to a class. - Add some additional hula and lei/weaving classes for people who are staying a week so different things are learned. We totally loved our stay at the Fairmont and look forward to coming back.

Aloha ClaireWithLove, Mahalo for sharing such a detailed and thoughtful review of your stay! We’re thrilled to hear that you enjoyed your poolside suite and found it both comfortable and well-appointed—from the relaxing lanai and lounge area to the spacious living area, bathroom, and thoughtful amenities. It’s wonderful to know that small touches, such as our reusable water bottles, added to your experience. We’re delighted that you were able to enjoy our pools, hot tubs, and thoughtful amenities, and that Hale Kukuna, our Hawaiian Cultural Center, and its activities left such a meaningful impression. It’s heartwarming to hear that Ke’ala, Kapono, and Ho’ohu made your cultural experiences so memorable, from hula and ʻukulele classes to lei-making and language lessons. Sharing the beauty of Hawaiian culture is at the heart of what we do, and we’re thrilled it resonated with you. Mahalo, also, for your thoughtful suggestions regarding activity schedules and class availability. We appreciate feedback that helps us enhance the guest experience, and we will continue working to make our cultural and recreational offerings as accessible and enjoyable as possible. We look forward to welcoming you back for another unforgettable stay in the near future! Warmest aloha, April Kala | Director of Front Office

BEST BEST HOTEL IN MAUI

Tripadvisor 评级 5.0/5

Mihai B 经 TripAdvisor 认证的评论

We recently stayed at Fairmont Kea Lani again and as always it was absolutely amazing. From staff to location and the beautiful property our stay was perfect! Tara at the front desk super friendly and welcoming! So great to see the same smiley faces like Tara and Luz. Thank you all for making our stay so special! We can’t wait to be back!

Aloha 111mihaib, Mahalo nui loa for your glowing review and for continuing to choose Fairmont Kea Lani for your Maui escapes. We are truly honored to be considered your favorite resort on the island. It is wonderful to hear that your stay was once again seamless and memorable, and that our team, location, and beautiful surroundings contributed to such a perfect experience. Tara and Luz will be delighted to know their warm welcomes and familiar smiles made your visit even more special. We sincerely appreciate your loyalty and kind words, and we look forward to welcoming you back for another unforgettable stay in the near future. Warmest aloha, April Kala | Director of Front Office

Luxury family-oriented resort in Wailea

Tripadvisor 评级 5.0/5

michaelj726 经 TripAdvisor 认证的评论

We enjoyed an excellent week with extended family in a three bedroom villa at the Kea Lani. The suite-only hotel is very family oriented. Our villa was lovely, nicely furnished, ocean views from all three bedrooms, and very quiet. Note that while the kitchen is generally well-stocked, it does not include an oven. The laundry facilities and private patio with plunge pool were great amenities (as is proximity to the beach and the pool). There is very good snorkeling right off the beach. The fitness center is reasonably well equipped (especially with aerobic equipment) but is on the small side for a hotel this size and could use more and a greater variety of weight machines. That said, it was fairly empty of people both times I was in there. My wife had a massage at the spa and noted that the spa is not as elaborate as the spas in some of the other hotels in Wailea (e.g. no saunas or whirlpool baths). The staff, from valet parking to housekeeping, were uniformly friendly, helpful and service-oriented. The waterslide in the pool is a popular kid amenity. There is a separate adult-only pool, which is more serene than the main pool and not crowded (I suspect because the hotel attracts mostly families with kids). Kids under 5 eat free in the restaurants, which is a great amenity. The beach is lovely and relatively private. We visited during a holiday week and the hotel never felt excessively crowded. The hotel facilities and grounds are attractive and well maintained. The hotel offers complimentary daily activities for guests, including yoga. I would definitely classify the Kea Lani as a deluxe resort property and note that it caters to families with kids.

Aloha michaelj726, Mahalo nui loa for taking the time to share such a thoughtful and comprehensive review of your recent stay. We are delighted to know that your week in one of our three-bedroom villas provided a comfortable and memorable setting for your extended ʻohana. It is wonderful to hear that the spacious layout, ocean views, private lanai, and plunge pool all contributed to a relaxing experience. We are equally pleased that you enjoyed our convenient beach access, snorkeling, and family-friendly offerings—from the waterslide to our Keiki Dining Program. Your recognition of our colleagues, from valet to housekeeping, truly means a great deal to us. Providing warm, attentive service is central to who we are, and we look forward to celebrating your kind words with the team. We also appreciate your thoughtful feedback regarding the kitchen amenities, fitness center, and spa. Insights like yours help us better understand what enhances our guests’ experience and where we have opportunities to evolve. While our spa and fitness offerings may differ from some neighboring properties, we are continually exploring ways to elevate these spaces and better support the well-being of our guests. Mahalo once again for your generous review, we look forward to welcoming you and your ʻohana back for another unforgettable stay in Wailea. Warmest aloha, April Kala | Director of Front Office

Paradise. From service to food. Cannot say enough wonderful things. Have to say the staff all define excellence.

Tripadvisor 评级 5.0/5

joshb988 经 TripAdvisor 认证的评论

Took my mom for her monumental birthday. Just Mom and son. We had the most wonderful time. From our arrival experience, each meal. Every single member of staff was special in their own way. We had the breakfast every day. What a spread. I have to say a special thank you to Venus who served us breakfast. One of the mornings I wasn’t feeling so well. I asked her if she had a diet sprite. She told me not to worry about it and she’d find me one. She did within a few minutes. After that breakfast the following two morning although she wasn’t our server she stopped by and said hi to me by name with a Sprite Zero. This small touch meant the world to me. Venus is smiling every minute and truly cares about the guests. Thank you Fairmont for making our stay so wonderful.

Aloha joshb988, Mahalo nui loa for sharing such a thoughtful and heartfelt review. We are truly honored that you chose to celebrate your mother’s monumental birthday with us, and it is wonderful to know that your time together was marked by comfort, joy, and memorable moments. From your arrival experience to each dining occasion, it brings us great pride to hear that our colleagues helped make your stay exceptional. Your kind words about our breakfast offerings and the warmth of our team mean a great deal to us. We are especially grateful for your recognition of Venus. Her attentiveness, genuine care, and thoughtful gestures—especially ensuring you had exactly what you needed each morning—reflect the spirit of hospitality we strive to embody. We will be sure to share your kind praise with her; it will no doubt brighten her day. Mahalo once again for choosing Fairmont Kea Lani and for taking the time to share your experience. We look forward to welcoming you and your mother back for many more special moments to come. Warmest aloha, April Kala | Director of Front Office

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其他网络用户评价我们的酒店

  • 446 评论 9.2/10 位置
  • 1,093 评论 9/10 房间
  • 1,483 评论 9/10 服务
  • 9 评论 2.1/10 上网
  • 706 评论 8.8/10 设施
  • 363 评论 9.4/10 氛围
  • 330 评论 8.8/10 舒适度
  • 231 评论 7.1/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。