Fairmont Orchid 5 星

客户意见评级 (ALL 评级) 4.6/5 2,768 评论

保证最优惠房价
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 夏威夷, 美国

描述

酒店其他优惠

  • 929 平方米/10,000 平方英尺的海滨泳池

  • 宁静的泻湖，拥有白沙滩和浅水

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

我们的客房

酒店位置

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 夏威夷
美国

GPS:19.951222, -155.859672

电话
传真 +1 808-885-5778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,768 评论

TripAdvisor 评级  4.5/5  6,221 评论

卓越奖 2025

Used to be our favorite place

Tripadvisor 评级 3.0/5

Diane S 经 TripAdvisor 认证的评论

This was my fourth trip to the Fairmont Orchid in the last 10 years. The property is truly a magical place. The grounds are gorgeous...pool and beach are never too crowded. However this may be our last trip. It just feels like food and service have gone downhill. We have always struggled to get wait staff to be responsive on the upstairs open air spot. Even so, it used to be our favorite place to relax before and after dinner because of the mellow live acoustic music with that Hawaii vibe. Unfortunately on the second day of our stay the musician said he had just been informed that they were discontinuing music there now. The front desk confirmed that and said they had just abruptly found that out as well . The signs all over the property advertise live music nightly up there. Not anymore:( The breakfast buffet is great. The pool bar food is pretty good. However we tried the high end Asian restaurant last year and the food was overpriced and not good. This time we made a reservation at Browns Beach House our last night just to hear some mellow live music and sit outside. The atmosphere was fabulous. However when you spend over $400 with a tip for two people to eat you expect fantastic food. Out pork belly appetizer was like flavorless tough leather. Couldn't finish it. Our entrees were just average at best. Definitely not worth the price, so we won't be going back there. With the limitations on good restaurants , the loss of the live music atmosphere and the spotty wait staff service I think sadly it's time to find another place to try when we come back in 2028

Aloha, Thank you very much for taking the time to share your feedback regarding your recent visit to Fairmont Orchid. While we are glad to know you enjoyed our beautiful grounds and the peaceful atmosphere of our pool and beach, we are truly sorry that the food and service fell short of the experience you expected and deserve. Your comments about our service and the quality of our food are deeply appreciated, and we sincerely regret the disappointment you encountered during your dining experiences. We have shared your feedback with our Food and Beverage Director so that it can be carefully reviewed and addressed. Regarding the live music, we understand how meaningful it was to your enjoyment of our upstairs open-air area, and we apologize for any frustration or letdown caused by the recent changes. Thank you again for taking the time to let us know about your experience. We genuinely hope you will consider giving us another opportunity to welcome you back to Fairmont Orchid, as it would be our pleasure to provide you with the exceptional stay you should always expect from us. Best regards and mahalo, Fairmont Orchid

Wonderful Experience!

Tripadvisor 评级 5.0/5

Sharon M 经 TripAdvisor 认证的评论

A wonderful property with exceptional staff and facilities. The grounds are immaculate, and despite its size, the resort feels intimate and boutique. The rooms were beautifully decorated, warm and welcoming, and impeccably clean. The enclosed beach area was a real highlight, as was the complimentary snorkeling equipment and easy water access. The food was high-quality and consistently excellent. Team and staff are wonderful - the service was warm, attentive, and thoughtful throughout. Quite simply, this is one of the best hotels I’ve ever stayed in anywhere in the world. A truly outstanding experience from start to finish.

Aloha Sharon M, Thank you for your glowing review of your recent stay at Fairmont Orchid! We are delighted to hear that you found our property to be exceptional and that our staff provided warm and attentive service throughout your visit. It is gratifying to know that you appreciated our landscape, newly decorated rooms, and high-quality dining options. We take pride in offering a welcoming atmosphere and ensuring our guests have memorable experiences. Your kind words about our facilities and the enclosed beach area are greatly appreciated. We look forward to welcoming you back for another outstanding experience in the future. Warm regards and mahalo, Fairmont Orchid

Nice property but mediocre service and food/drink options

Tripadvisor 评级 3.0/5

Manny C 经 TripAdvisor 认证的评论

I have been at the resort the past few days. On the plus side it is a beautiful area with a nice view, ocean access and (for this time of year) plenty of beachfront and oceanfront lounge seating. Where it falls short is the service quality and enthusiasm, especially at the price point. The main issue is a lack of food and drink options. Throughout the day there is a long wait for drinks and food to be delivered to lounge areas — largely because the wait staff is hard to find and then the (very few) bartenders are servicing too many people. There are just a couple of places to walk up and get food (a taco truck and a deli) but there are long lines there, too. In the evening there is a good, but VERY expensive seafood restaurant on the property (which a family can’t eat at every day) and then one Asian fusion restaurant. Even in the morning they inexplicably have coffee out only before 7AM. Long story short, it’s beginning to get frustrating trying to track down and then wait for food and drink that should be abundant (for purchase, as this is not all inclusive) at this price point. Beyond that, service has not been particularly friendly and welcoming. No welcome drink when you arrive. Little attention given to you while you’re here. It all feels like everyone is going through the motions.

Rundown

Tripadvisor 评级 3.0/5

Bakercmh5 经 TripAdvisor 认证的评论

The hotel grounds were very nice. The room itself and hallways etc. were a little rundown. Our bathroom was very dirty. We spoke with the front desk who told us that management would call that day to discuss. They also said they would deep clean that day while we’re out. Neither of these promises were kept. She told us the hotel was old and it was to be expected. We love old hotels but they still need to be clean, especially when paying the amount we paid. The hotel is quiet and relaxing. Definitely an older crowd and not the place to go if you want nightlife. We personally enjoyed the quiet.

Great service, stunning property and incredible trip

Tripadvisor 评级 5.0/5

Navigate23501589744 经 TripAdvisor 认证的评论

I would like to begin this review by highlighting Samson aka Sam at the pool. Never had I experienced someone be so kind, hospitable and welcoming to my family. In fact, some of the other families we met on this trip were also talking about how special he is and that he personally made little gestures to provide incredible service and attention to them as well. Kristian at the lobby lounge also stood out for his incredible service and made us feel special. We would watch the sunset from there almost every night and he was by far the best server we had the entire trip. The property is stunning, the bay is perfect for kids to paddleboard and snorkel. The breakfast buffet is a little lacking and I wish the browns convenient store had more food options and was open later but besides these minor issues this hotel is a special place. Thank you for everything Fairmont and until next time, mahalo.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 618 评论 8.8/10 位置
  • 1,144 评论 7.5/10 房间
  • 1,639 评论 8.6/10 服务
  • 17 评论 8.2/10 上网
  • 1,014 评论 8.2/10 设施
  • 480 评论 9.1/10 沙滩
  • 310 评论 8.6/10 游泳池
  • 292 评论 5.2/10 清洁度

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。