Fairmont Orchid 5 星

客户意见评级 (ALL 评级) 4.6/5 2,775 评论

保证最优惠房价
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 夏威夷, 美国

描述

酒店其他优惠

  • 929 平方米/10,000 平方英尺的海滨泳池

  • 宁静的泻湖，拥有白沙滩和浅水

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

我们的客房

酒店位置

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 夏威夷
美国

GPS:19.951222, -155.859672

电话
传真 +1 808-885-5778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,775 评论

TripAdvisor 评级  4.5/5  6,220 评论

卓越奖 2025

Nice property but mediocre service and food/drink options

Tripadvisor 评级 3.0/5

Manny C 经 TripAdvisor 认证的评论

I have been at the resort the past few days. On the plus side it is a beautiful area with a nice view, ocean access and (for this time of year) plenty of beachfront and oceanfront lounge seating. Where it falls short is the service quality and enthusiasm, especially at the price point. The main issue is a lack of food and drink options. Throughout the day there is a long wait for drinks and food to be delivered to lounge areas — largely because the wait staff is hard to find and then the (very few) bartenders are servicing too many people. There are just a couple of places to walk up and get food (a taco truck and a deli) but there are long lines there, too. In the evening there is a good, but VERY expensive seafood restaurant on the property (which a family can’t eat at every day) and then one Asian fusion restaurant. Even in the morning they inexplicably have coffee out only before 7AM. Long story short, it’s beginning to get frustrating trying to track down and then wait for food and drink that should be abundant (for purchase, as this is not all inclusive) at this price point. Beyond that, service has not been particularly friendly and welcoming. No welcome drink when you arrive. Little attention given to you while you’re here. It all feels like everyone is going through the motions.

Rundown

Tripadvisor 评级 3.0/5

Bakercmh5 经 TripAdvisor 认证的评论

The hotel grounds were very nice. The room itself and hallways etc. were a little rundown. Our bathroom was very dirty. We spoke with the front desk who told us that management would call that day to discuss. They also said they would deep clean that day while we’re out. Neither of these promises were kept. She told us the hotel was old and it was to be expected. We love old hotels but they still need to be clean, especially when paying the amount we paid. The hotel is quiet and relaxing. Definitely an older crowd and not the place to go if you want nightlife. We personally enjoyed the quiet.

Great service, stunning property and incredible trip

Tripadvisor 评级 5.0/5

Navigate23501589744 经 TripAdvisor 认证的评论

I would like to begin this review by highlighting Samson aka Sam at the pool. Never had I experienced someone be so kind, hospitable and welcoming to my family. In fact, some of the other families we met on this trip were also talking about how special he is and that he personally made little gestures to provide incredible service and attention to them as well. Kristian at the lobby lounge also stood out for his incredible service and made us feel special. We would watch the sunset from there almost every night and he was by far the best server we had the entire trip. The property is stunning, the bay is perfect for kids to paddleboard and snorkel. The breakfast buffet is a little lacking and I wish the browns convenient store had more food options and was open later but besides these minor issues this hotel is a special place. Thank you for everything Fairmont and until next time, mahalo.

Wonderful experience most definitely recommend!

Tripadvisor 评级 5.0/5

Sarah R 经 TripAdvisor 认证的评论

Amazing hotel and great spa with clean and friendly staff who will take care of you from the moment you step in the hotel till the last minutes of your stay. Special thanks to Kealoha at the spa who will make your spa experience memorable and comfortable. She also answered all the questions I had and explained the treatment as she went. 100% recommend!

Aloha Sarah, Thank you for taking the time to share your positive experience at Fairmont Orchid. We are delighted to hear that you enjoyed our amenities and found our staff to be attentive and friendly. It is wonderful to know that Kealoha at the spa made your visit memorable and provided you with thorough explanations during your treatment! Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the future. Best regards, Fairmont Orchid

Almost perfect with one area needing improvement.

Tripadvisor 评级 4.0/5

Peter2150 经 TripAdvisor 认证的评论

The Fairmont Orchid did not disappoint in delivering “the Fairmont Way “. As I have grown to expect from Fairmont hotels, a level of service, kindness, and professionalism, were all evident from the Valet staff to the front desk to housekeeping, the restaurant staff, and in particular the pool staff. I truly don’t know how Fairmont does it but they make you feel like family. The employees seem genuinely happy to be at work and make you feel that “Ohana” feeling… it’s truly a wonderful thing. Where I feel the hotel gets a small question/ding is on the quality of the food. Except for the bar/poolside food the rest of it was relatively average. For the quality of the hotel and the price point i feel you have every right to expect exceptional.. Had it not been for the gold lounge (which was wonderful in every way, including breakfast and a great staff) we felt the other restaurants were a bit below average. The service makes up for a lot, but I’m surprised based on my experience at other Fairmont's that the food was not better. We did book an oceanfront suite which was spectacular and the spa experience as well as the cabana rental on the ocean was very special. There’s a lot right about this hotel and I would certainly encourage anybody to go however, I also would encourage the hotel to look at the food quality and see how they might be able to do better.

Aloha, Thank you for taking the time to share your experience at Fairmont Orchid. We are delighted to hear that our staff provided you with the exceptional service and warmth that we strive for, creating that sense of ‘Ohana’ you mentioned. Your kind words about our valet, front desk, housekeeping, restaurant, and pool staff are truly appreciated. We acknowledge your feedback regarding the quality of the food in some of our restaurants. We continuously seek to enhance our culinary offerings and your insights will be shared with our culinary team for their consideration. It is wonderful to know that you enjoyed the Gold Lounge and found the oceanfront suite and spa experience to be exceptional. We appreciate your encouragement for others to visit and your constructive feedback, as it is vital for our ongoing improvement. We hope to welcome you back to Fairmont Orchid in the future. Warm regards and mahalo, Fairmont Orchid

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其他网络用户评价我们的酒店

  • 601 评论 8.9/10 位置
  • 1,123 评论 7.6/10 房间
  • 1,622 评论 8.5/10 服务
  • 17 评论 7.5/10 上网
  • 995 评论 8.2/10 设施
  • 474 评论 9.2/10 沙滩
  • 309 评论 8.7/10 游泳池
  • 290 评论 5.2/10 清洁度

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。