Fairmont Orchid 5 星

客户意见评级 (ALL 评级) 4.6/5 2,793 评论

保证最优惠房价
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 夏威夷, 美国

描述

酒店其他优惠

  • 929 平方米/10,000 平方英尺的海滨泳池

  • 宁静的泻湖，拥有白沙滩和浅水

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

我们的客房

酒店位置

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 夏威夷
美国

GPS:19.951222, -155.859672

电话
传真 +1 808-885-5778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,793 评论

TripAdvisor 评级  4.5/5  6,229 评论

卓越奖 2025

What a place!

Tripadvisor 评级 5.0/5

Corley W 经 TripAdvisor 认证的评论

First class resort. Stunningly beautiful. Shout out to Samson; what a true ambassador of the Aloha spirit! I can’t imagine staying anywhere else.

Needs Service improvement

Tripadvisor 评级 4.0/5

happyholidayToronto 经 TripAdvisor 认证的评论

The grounds were beautiful. This Fairmount lacks service. Gym was not clean; when we asked for wine glasses they never showed up. Housekeeping did not replace glasses when they cleaned. Front desk has to be the worst; One person at the desk; long line-ups. We had gold status and were never advised regarding concierge service on the 6th floor or the room until we checked out. Room had nice view; breakfast was excellent. Spa service was good; Spa itself very small and amenities not the same as other Fairmounts considering we paid $1500 for treatments.

Aloha, Thank you for sharing your feedback regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed the beauty of our grounds, the quality of breakfast, and the spa services. However, we regret to learn that certain aspects of your experience did not meet your expectations. We appreciate your comments about the cleanliness of the gym and the service at the front desk. Your concerns regarding the lack of communication about our concierge services and the housekeeping practices have been noted and shared with the appropriate leaders. We aim to provide a seamless experience for all our guests, and your insights will be valuable in our ongoing efforts to enhance our service standards. Thank you once again for your review. We hope to welcome you back in the future for a completely favorable visit. Best regards and mahalo, Fairmont Orchid

Thanksgiving 2025

Tripadvisor 评级 5.0/5

Erica S 经 TripAdvisor 认证的评论

Beautiful resort & grounds. Enjoyed the gold breakfast (only went once for the night experience). Snorkeling was great in the cove on a clear day (better than our excursion to the "best" area). Sam in gold concierge was especially helpful with planning & recommendations. Did the photography session & it was a great experience. Photos turned out great. Very polite & professional photographer. Quick response time.

Aloha Erica, Thank you so much for your kind words regarding your recent stay at Fairmont Orchid! We are delighted to hear that you enjoyed our beautiful resort and grounds, photography session, as well as the snorkeling experience in the cove. It is wonderful to know that Sam from our Fairmont Gold team provided exceptional assistance during your visit - we will make sure he is recognized! We look forward to welcoming you back in the future. Best regards and mahalo, Fairmont Orchid

Fairmont Orchid Jan 2026 review

Tripadvisor 评级 4.0/5

Donald B 经 TripAdvisor 认证的评论

This is our 3rd time to the Fairmont Orchid. The property needs a refresh, but it is still very nice. Special thanks to Lynn Abella, who helped us navigate some check in issues and service issues. She was professional & accommodating.

Aloha, Thank you for your continued loyalty to Fairmont Orchid! We appreciate your feedback regarding the property's condition and are pleased to know that Lynn provided you with exceptional service during your stay. Your comments are valuable as we strive to enhance our guests' experiences. Best regards and mahalo, Fairmont Orchid

Large resort with special qualities but needs updates

Tripadvisor 评级 4.0/5

Zoomer2You 经 TripAdvisor 认证的评论

This is the second time we stayed at the Fairmont orchid. It is a very large property that can accommodate very large conferences. The room is decent size however, there is not much storage space in drawers. We appreciated the amount of light in the room. The bathroom had a separate toilet stall and the bathroom door itself is solid and not louvered. There is a decent side balcony with views of the ocean if you get the garden side, but there is no light fixture or outlet once it gets dark. The bed was comfortable, and the HVAC system allows you to run the fan to generate white noise. The hotel had plenty of filling stations for water and laundry at the end of each corridor. The staff at this hotel is warm, friendly and welcoming. The Fairmont beach has a protected cove where one can snorkel and swim, regardless of how rough the ocean is and this is a special feature that other hotels may not have for families with young children. The tiki bar was always busy with great ambience. The buffet had excellent food and prepared dishes were of high quality and with selections than another hotel I have reviewed. Based on your needs, please compare this hotel with other similarly priced hotel for what you’re looking for and the Fairmont may come out a little cheaper.

Aloha Zoomer2You, Thank you for taking the time to share your experience at Fairmont Orchid with fellow travelers. We are delighted to learn that you enjoyed your recent stay and appreciated our friendly staff, beautiful beach, and the quality of our dining options. Your positive remarks regarding the ambiance of our tiki bar and the snorkeling opportunities in our protected cove are truly appreciated. We appreciate your feedback regarding the need for updates within the resort, particularly in relation to storage space in the rooms and balcony lighting. Your observations are valuable to us as we continually strive to enhance our guests' experiences. We truly hope to welcome you back for another stay! Best regards and mahalo, Fairmont Orchid

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其他网络用户评价我们的酒店

  • 623 评论 8.8/10 位置
  • 1,148 评论 7.4/10 房间
  • 1,643 评论 8.6/10 服务
  • 17 评论 8.2/10 上网
  • 1,015 评论 8.2/10 设施
  • 481 评论 9.2/10 沙滩
  • 309 评论 8.6/10 游泳池
  • 294 评论 5.2/10 清洁度

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