Fairmont Orchid 5 星

客户意见评级 (ALL 评级) 4.6/5 2,782 评论

保证最优惠房价
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 夏威夷, 美国

描述

酒店其他优惠

  • 929 平方米/10,000 平方英尺的海滨泳池

  • 宁静的泻湖，拥有白沙滩和浅水

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

我们的客房

酒店位置

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 夏威夷
美国

GPS:19.951222, -155.859672

电话
传真 +1 808-885-5778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,782 评论

TripAdvisor 评级  4.5/5  6,212 评论

卓越奖 2025

Beautiful Resort | Good Staff Service

Tripadvisor 评级 4.0/5

Alex C 经 TripAdvisor 认证的评论

The Fairmont is a stunning and relaxing resort. We actually booked a different hotel and cancelled upon check in - as it wasn’t what it was described to be. So we quickly booked a room at the Fairmont and headed over. Our check in took a little over 2 hours because they had trouble finding our last minute reservation, but they comped us some drinks and we got to relax in the beautiful weather outside. Service overall was really great. From breakfast to dinner to drinks by the pool. They give you water bottles upon check in (good quality) we’re really great and they have water stations scattered throughout. Housekeeping was very on top of it, a couple of the days they even cleaned it 2x! Overall, food was decent. Nothing was mind blowing or exceptional. I thought the prices of the drinks/food didn’t quite meet the overall value it should have been though. 2 people eating and drinking (not excessively at all) for 4 days was $2,000 which cost the same amount as the stay. Shoutout to Sherry from the front desk check in for being extremely sweet and Evelyn from the lounge for being so fun to talk to and recommending great drinks. We did the luau on the property as well and that was an AMAZING experience. Everyone did a fantastic job and the food there was actually the best we had the entire time. Moral of the story: the resort is beautiful, the pool area is a good size (a lot of yelling kids playing in the pool when we went though), the rooms were good sizes and nicely updated. Biggest cons: pricing for food and drinks were very high even though it wasn’t the best/didn’t feel it was worth it at a Fairmont. No music at the pool - when kids aren’t yelling it was too quiet, we needed to have something playing on our phones to relax to.

Breathtaking beach and excellent service at our favorite hotel in Hawaii!

Tripadvisor 评级 5.0/5

Yogicindylee 经 TripAdvisor 认证的评论

Amazing service and amenities with wonderful beach We had the best time at the Fairmont Orchid with perfect weather and excellent service throughout from the sumptuous breakfast buffet with both western and Asian dishes to the ocean front high end Brown’s featuring Hawaiian flavors. The rooms are clean, modern and spacious. Everyone that works there is always smiling and welcoming. We cannot wait to return to our favorite hotel in Hawaii!

Aloha, Thank you for your wonderful review and for choosing Fairmont Orchid as your favorite hotel in Hawaii! We are delighted to hear that you enjoyed our breathtaking beach, excellent service, and diverse dining options. We aim to provide a memorable experience for our guests, and your kind words about our team and the amenities affirm our commitment to service excellence. We look forward to welcoming you back for another delightful stay in the near future. Warm regards and mahalo, Fairmont Orchid

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

Tripadvisor 评级 2.0/5

JetsetWestCoast 经 TripAdvisor 认证的评论

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

Tripadvisor 评级 5.0/5

Discover52918528830 经 TripAdvisor 认证的评论

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Aloha, Thank you for sharing your delightful experience at Fairmont Orchid. We are thrilled to hear that you enjoyed the excellent service provided by our team, particularly Kristina, and that Nino's entertainment added to your evening's enjoyment. It is always our goal to create memorable moments for our guests, and it is rewarding to know that our staff's efforts to assist you with your credit card left behind were appreciated. We also appreciate your kind words regarding our supervisor's attentiveness. Ensuring our guests have a wonderful experience is of utmost importance to us. Your feedback serves as a wonderful affirmation of our team's commitment to providing exceptional service. We look forward to welcoming you back for another enjoyable evening in the future. Mahalo nui loa, Fairmont Orchid

客户意见评级 5.0/5

Zixun W. 情侣住宿 - 所有已确认评论

我在海边餐厅吃饭的时候经理neil Patel对我们照顾有佳，感谢他的热情

Aloha Mr. W., Thank you for your praise of our seaside restaurant and for recognizing Manager Neil Patel. We are very pleased to hear that you enjoyed your dining experience at Fairmont Orchid. Your feedback is the motivation for our continuous pursuit of service excellence. Best regards and mahalo, Fairmont Orchid

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 605 评论 9/10 位置
  • 1,131 评论 7.6/10 房间
  • 1,621 评论 8.5/10 服务
  • 17 评论 7.5/10 上网
  • 1,012 评论 8.2/10 设施
  • 480 评论 9.2/10 沙滩
  • 310 评论 8.7/10 游泳池
  • 293 评论 5.5/10 清洁度

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。