费尔蒙 Orchid 酒店 - 夏威夷 5 星

客户意见评级 (ALL 评级) 4.6/5 2,420 评论

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费尔蒙 Orchid 酒店 - 夏威夷 - Image 1
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费尔蒙 Orchid 酒店 - 夏威夷 - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 夏威夷, 美国

描述

酒店其他优惠

  • 929 平方米/10,000 平方英尺的海滨泳池

  • 宁静的泻湖，拥有白沙滩和浅水

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

我们的客房

酒店位置

费尔蒙 Orchid 酒店 - 夏威夷

1 North Kaniku Drive, Kohala Coast
96743 夏威夷
美国

GPS:19.951222, -155.859672

电话
传真 +1 808-885-5778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,420 评论

TripAdvisor 评级  4.5/5  6,083 评论

卓越奖 2024

Best Hawaii Trip, Worst Fairmont Experience

Tripadvisor 评级 3.0/5

Alexander L 经 TripAdvisor 认证的评论

The only reason my family decided to stay at Fairmont Orchid in the first place was because we've had excellent experiences at past Fairmont properties before. Fairmonts are never the newest, nor do they have the most innovative resort experiences, but they more than make up for it with their impeccable service, cleanliness, and elegance. Sadly, Fairmont Orchid as of Dec. 2024 fails on all three of those counts. I attached some photo evidence, but basically when we checked in, they told us our room would be slightly delayed due to cleaning. Imagine my surprise when I finally entered our room, only to find hair clippings in the shower, bird poop smeared all over the balcony handrails, and most egregiously (in my opinion), potato chip crumbs all over the couch and even a slice of stale bread hidden behind the couch. Now, finding any of these in a 5-star hotel is already disappointing, but the fact that we experienced this at a Fairmont was honestly shocking to me. Hair clippings and bird poop can be annoying to clean, and while I expect a Fairmont to be classy enough to clean those anyway, what the actual **** was with the potato chip crumbs??? How much effort does it take to pick up coin-sized pieces of chips off the couch? If I didn't know any better, I would've thought their entire housekeeping staff was made up of actors. That was day 1. Day 2, we pointed this cleanliness problem out to the front desk, and fully expecting that, at minimum, the potato chips would be cleaned off the couch (I mean, you'd expect this at ANY hotel, much less a 5-star one), we went about on a leisurely stroll at the beach. When we returned, our room had been serviced, and lo and behold... the crumbs were still there. The trash behind the couch was still there. The bird poop, the hair clippings-- nothing had been touched. Once again, housekeeping did a very good job of making it seem like the room was serviced-- the beds were redone, pillows fluffed up, towels replenished-- but nothing else was done. It was the kind of bare minimum housekeeping one would expect from a Best Western. Day 3, we received a handwritten apology letter along with a box of complimentary chocolate. Very appreciated, Fairmont. I'm glad you guys owned up to your mistakes... oh wait... but the potato chip crumbs were still there. This now marked the second time that housekeeping had ignored the very obvious, very large pieces of crumbs on the couch. I pretty much gave up at this point-- I wasn't about to ruin our trip by starting a fight with the Fairmont staff, and judging from their behavior thus far, I wasn't sure they'd even take any action anyway. So I saved everything I had to say for this review. Aside from the abysmal service and gigantic cleanliness problem, the rest of the hotel was actually quite nice. The property itself is very beautiful, very well-designed, and while it is quite old, it's the charming kind of old. There are plenty of dining options at the resort, and they also offer free 24/7 shuttles to any location on the Mauna Lani complex, so your dining and shopping options are actually surprisingly varied despite the area being situated in the middle of nowhere. The breakfast buffet is very nice-- possibly one of the nicest breakfast buffet experiences I've had at any hotel. Yes, things are expensive, but it's Hawaii--just about everything is expensive. Honestly, at any other hotel, I'd be more willing to brush aside the issues and give this hotel a 4/5. But because this has the name "Fairmont" plastered over its property, I fully expected a Fairmont experience. That didn't happen. *Also, a kind warning to anyone thinking of booking this hotel: Fairmont has listings for "oceanfront", "ocean view", and "partial ocean view" rooms. This is somewhat misleading, because their "ocean view" and "partial ocean view" rooms are actually very similar in their views-- you get a bit of ocean and beach, but a significant portion of your view is the resort, the pool, and the artificial waterfalls on the property. Only the "oceanfront" rooms actually face the ocean.

Going to the big island and staying at the orchid Fairmont will be your next dream vacation!

Tripadvisor 评级 5.0/5

W8451WFchrism Couples - 经 TripAdvisor 认证的评论

The Fairmont orchid is an outstanding property. The service level there was impeccable. I was especially impressed by Aria Gomera. Her and her team are absolutely outstanding. My wife and I had what you would call a dream vacation. It was in conjunction with my 60th birthday and all the staff was incredibly responsive and very service oriented. The property itself is spectacular and I highly recommend it to anyone traveling to Hawaii.

Fabulous Hotel with plenty of activities!

Tripadvisor 评级 5.0/5

Lizabeth G 经 TripAdvisor 认证的评论

The Fairmont Orchid was fantastic! The hotel is beautiful and clean. The room was clean and comfortable. The food was so good that we ate mostly at the hotel. Our family spent the day on the beach, which is a bay, very good and safe for kids. Maria and her recreation team took very good care of us seeing that all our needs were taken care. Plenty of towels, food service and the activities were very fun. We saw 5 turtles in the bay, snorkeled, paddle boarding, canoeing etc. I highly recommended Maria and her team for taking care of all your recreation needs and desires. We will be back next year!

I will go back.

Tripadvisor 评级 4.0/5

Bruce R 经 TripAdvisor 认证的评论

This is one of my favorite places to stay. I love the snorkeling at their beach. Over priced food and drink, but so is every place else these days. Rooms are nice and clean. We loved the pool and food at the pool. Staff was friendly and very helpful.

Below Expectations

Tripadvisor 评级 2.0/5

travellingpatd Couples - 经 TripAdvisor 认证的评论

I have enjoyed all of my stays at Accor hotels in multiple countries. I also had extraordinary experiences staying at Fairmont properties in the past and I reached Gold Member Accor status so I chose to stay at the Fairmont Orchid in Waimea, Hawaii for my honeymoon trip at the end of November 2024. I hoped for the advertised 5 star experience for this special trip, which I received with the breakfast buffet at the Orchid Court. Aside from that, the stay fell below expectations. First, I inquired about early check-in when I arrived at around 2 PM. The front desk staff seemed tired and rushed and just said that they will notify me when the room was available. I waited until past 4 PM (standard check-in time) but I still did not hear from them so I went to the front desk to ask about the room. They informed me that the room had been ready for awhile but they forgot to notify me. This was disappointing because I arrived from an early long flight and hoped to be able to rest in the room. I tried to shrug it off because I did not want a negative start to my stay. However, when I walked towards the room, I noticed that the wallpaper in the hallway was stripped and scuffed. Inside the room, metal hardware in the bathroom was rusted, the bathroom fixtures and decor were dated, cobwebs were in all corners of the drawers and shelves, and table and counter tops were sticky. There were minimal amenities in the room-- not even room slippers were available to wear when walking over the dusty floors. Moreover, very few guest activities were complimentary, e.g., the s'mores making kit cost $25 (this was complimentary at the Autograph Collection, Koloa Landing Resort at Poipu in Kauai as of July of this year). I don't usually write reviews but I realized how far this stay fell below 5 star standards when I arrived at the Marriott Vacation Club in Waikiki for the second leg of my honeymoon trip. Even though that hotel is marketed as 2 stars, every single staff member was friendly and welcoming and entire property was modern and spotless with plenty of amenities in the rooms and complimentary activities for guests. I regretted not booking my whole honeymoon trip there or even at a 3 or 4 star Hilton property in the Waikoloa Village just a few miles away from the Fairmont Orchid where I can make use of my Hilton Diamond Member status benefits and pay only a third of the price of the Fairmont Orchid. I hope that my feedback will initiate improvements at this hotel.

Thank you for taking the time to share your detailed feedback and for choosing us for such a special occasion as your honeymoon. We sincerely apologize that your experience did not meet your expectations and fell short of the high standards we aim to provide. We are glad to hear you enjoyed the breakfast buffet at Orchid Court, but we regret that other aspects of your stay did not reflect the five-star experience we strive for. Your comments about the delay in your room readiness, as well as the condition of the accommodations and amenities, are concerning. Rest assured, we will review your feedback with our team to address these issues, including the attentiveness at check-in, room cleanliness, and the presentation of our hallways. We also appreciate your insights regarding the availability of complimentary activities and the comparison with other properties. While we aim to offer unique and enriching guest experiences, your feedback is invaluable in helping us understand where improvements are needed to provide better value and service. With warm aloha, Barbie Nakamura Director of Quality

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其他网络用户评价我们的酒店

  • 485 评论 8.8/10 位置
  • 906 评论 7.4/10 房间
  • 1,355 评论 8.6/10 服务
  • 14 评论 5.8/10 上网
  • 751 评论 8.6/10 设施
  • 390 评论 9.3/10 沙滩
  • 247 评论 8.7/10 游泳池
  • 229 评论 6.2/10 清洁度

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