Fairmont Orchid 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 780

Гарантия
лучшей цены
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 ГАВАЙИ, США

Описание

Особенности отеля

  • Океанариум площадью 929 кв.м.

  • Спокойная мелкая лагуна с белоснежным песком

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Наши номера

Расположение отеля

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 ГАВАЙИ
США

GPS:19.951222, -155.859672

Телефон
Факс +1 808-885-5778

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 2 780

Рейтинг TripAdvisor  4.5/5  Отзывов: 6 214

Сертификат качества 2025

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

Примечание: Tripadvisor 2.0/5

JetsetWestCoast Реальные отзывы TripAdvisor

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

Примечание: Tripadvisor 5.0/5

Discover52918528830 Реальные отзывы TripAdvisor

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Pacific Dream Photography

Примечание: Tripadvisor 5.0/5

Anindita G Реальные отзывы TripAdvisor

We did a photo shoot with pacific dream photography and they were brilliant! Cynthia Buckles was our photographer and she was so patient with our kids. We loved all the pictures!!! Stunning resort views to remember forever!

Aloha Anindita, Thank you for your positive feedback regarding your experience with Pacific Dream Photography! We are delighted to hear that you enjoyed the stunning views and that Cynthia provided exceptional service during your photo shoot. We hope to welcome you back to Fairmont Orchid in the future. Best regards and mahalo, Fairmont Orchid

5 STAR EXPERIENCE

Примечание: Tripadvisor 5.0/5

Steven W Реальные отзывы TripAdvisor

We travel a lot and we're impressed with Orchid physically and the attentiveness and warmth of the staff. EVERYONE was wonderful thoughtful and genuine aloha.

Aloha Steven W, Thank you for your kind words regarding your recent experience at Fairmont Orchid. We are delighted to hear that you appreciated our facilities and the genuine warmth of our staff. Your feedback is invaluable, and we hope to welcome you back in the future! Best regards and mahalo, Fairmont Orchid

Shoreline fishing a must

Примечание: Tripadvisor 5.0/5

Kristy D Реальные отзывы TripAdvisor

We had a great time shoreline fishing with Lijah. After a quick casting lesson, we were on our way. It was fantastic weather, he was knowledgeable and detailed out the name and background of every fish we caught, and was very attentive. Could not recommend him more.

Aloha Kristy, Thank you for sharing your wonderful experience with our shoreline fishing activity. We are delighted to hear that Elijah provided you with an enjoyable and informative outing! Your kind words about his attentiveness and knowledge are greatly appreciated, and we will ensure he receives your commendation. We hope to welcome you back for another memorable adventure in the future. Best regards and mahalo, Fairmont Orchid

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 590 Отзывов 8.9/10 Расположение
  • 1 100 Отзывов 7.6/10 Номер
  • 1 590 Отзывов 8.6/10 Сервис
  • 17 Отзывов 7.5/10 Интернет
  • 987 Отзывов 8.3/10 Удобства
  • 467 Отзывов 9.1/10 Пляж
  • 302 Отзывов 8.6/10 Бассейн
  • 287 Отзывов 5.5/10 Чистота

В сотрудничестве с Trustyou

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.