Fairmont Orchid 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 794

Гарантия
лучшей цены
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 ГАВАЙИ, США

Описание

Особенности отеля

  • Океанариум площадью 929 кв.м.

  • Спокойная мелкая лагуна с белоснежным песком

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Наши номера

Расположение отеля

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 ГАВАЙИ
США

GPS:19.951222, -155.859672

Телефон
Факс +1 808-885-5778

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 2 794

Рейтинг TripAdvisor  4.5/5  Отзывов: 6 230

Сертификат качества 2025

Not what this hotel used to be

Примечание: Tripadvisor 4.0/5

JThohan Реальные отзывы TripAdvisor

This is our third trip to the Fairmont Orchid. And the most disappointing. The location, the grounds, the water, the sunsets - beautiful. Kudos to the beach staff and housekeeping staff - they were excellent. If not for these things, the rating would have been a 3. When we pulled up to check in , the valet staff did not approach us, they stood by the stand talking and laughing. Only when we asked for help, did they approach. Our partial ocean view room was very clean - but the shower did not have hot water. We notified the front desk two days in a row, it was never fixed. On the third day, we asked for the manager. The shower was not fixed. The next day they moved us to a so called "better" room on a higher floor and gave us a small credit to our bill, But...the shower did not work in the better room - the shower head only dribbled water. The manager, whom we are now on a first name basis, had the shower head fixed that night and gave us a restaurant credit. The manager did a great job of staying in contact with us but given that this is an expensive hotel, the hassle of four days of dealing with this and changing rooms, the credit was not up to the inconvenience. It seems that the upkeep and maintenance of the rooms is not being attended to. We previously stayed on the Gold Level on two occasions - maybe these rooms are maintained. We loved staying here - have to say that after this visit, we are disappointed that things have been allowed by managment to slip and not up to the expectations of guests who will pay to stay at the Orchid.

What a place!

Примечание: Tripadvisor 5.0/5

Corley W Реальные отзывы TripAdvisor

First class resort. Stunningly beautiful. Shout out to Samson; what a true ambassador of the Aloha spirit! I can’t imagine staying anywhere else.

Aloha, Thank you so much for your kind words, Corey! We are delighted to hear that you found our property stunning and that our team member, Samson, made a positive impact on your experience. Mahalo nui loa, Fairmont Orchid

Needs Service improvement

Примечание: Tripadvisor 4.0/5

happyholidayToronto Реальные отзывы TripAdvisor

The grounds were beautiful. This Fairmount lacks service. Gym was not clean; when we asked for wine glasses they never showed up. Housekeeping did not replace glasses when they cleaned. Front desk has to be the worst; One person at the desk; long line-ups. We had gold status and were never advised regarding concierge service on the 6th floor or the room until we checked out. Room had nice view; breakfast was excellent. Spa service was good; Spa itself very small and amenities not the same as other Fairmounts considering we paid $1500 for treatments.

Aloha, Thank you for sharing your feedback regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed the beauty of our grounds, the quality of breakfast, and the spa services. However, we regret to learn that certain aspects of your experience did not meet your expectations. We appreciate your comments about the cleanliness of the gym and the service at the front desk. Your concerns regarding the lack of communication about our concierge services and the housekeeping practices have been noted and shared with the appropriate leaders. We aim to provide a seamless experience for all our guests, and your insights will be valuable in our ongoing efforts to enhance our service standards. Thank you once again for your review. We hope to welcome you back in the future for a completely favorable visit. Best regards and mahalo, Fairmont Orchid

Thanksgiving 2025

Примечание: Tripadvisor 5.0/5

Erica S Реальные отзывы TripAdvisor

Beautiful resort & grounds. Enjoyed the gold breakfast (only went once for the night experience). Snorkeling was great in the cove on a clear day (better than our excursion to the "best" area). Sam in gold concierge was especially helpful with planning & recommendations. Did the photography session & it was a great experience. Photos turned out great. Very polite & professional photographer. Quick response time.

Aloha Erica, Thank you so much for your kind words regarding your recent stay at Fairmont Orchid! We are delighted to hear that you enjoyed our beautiful resort and grounds, photography session, as well as the snorkeling experience in the cove. It is wonderful to know that Sam from our Fairmont Gold team provided exceptional assistance during your visit - we will make sure he is recognized! We look forward to welcoming you back in the future. Best regards and mahalo, Fairmont Orchid

Fairmont Orchid Jan 2026 review

Примечание: Tripadvisor 4.0/5

Donald B Реальные отзывы TripAdvisor

This is our 3rd time to the Fairmont Orchid. The property needs a refresh, but it is still very nice. Special thanks to Lynn Abella, who helped us navigate some check in issues and service issues. She was professional & accommodating.

Aloha, Thank you for your continued loyalty to Fairmont Orchid! We appreciate your feedback regarding the property's condition and are pleased to know that Lynn provided you with exceptional service during your stay. Your comments are valuable as we strive to enhance our guests' experiences. Best regards and mahalo, Fairmont Orchid

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Другие интернет-пользователи оценили наш отель

  • 623 Отзывов 8.8/10 Расположение
  • 1 148 Отзывов 7.4/10 Номер
  • 1 643 Отзывов 8.6/10 Сервис
  • 17 Отзывов 8.2/10 Интернет
  • 1 015 Отзывов 8.2/10 Удобства
  • 481 Отзывов 9.2/10 Пляж
  • 309 Отзывов 8.6/10 Бассейн
  • 294 Отзывов 5.2/10 Чистота

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