Fairmont Orchid 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 2 780

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Fairmont Orchid - Image 1
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1 North Kaniku Drive, Waimea, 96743 HAWAII, Stany Zjednoczone Ameryki

Opis

O hotelu

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Nasze pokoje

Lokalizacja hotelu

Fairmont Orchid

1 North Kaniku Drive, Waimea
96743 HAWAII
Stany Zjednoczone Ameryki

Pozycja GPS:19.951222, -155.859672

Telefon
Faks +1 808-885-5778

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 2 780

Ocena TripAdvisor  4.5/5  Liczba opinii: 6 214

Certyfikat Doskonałości 2025

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

Ocena na stronie TripAdvisor 2.0/5

JetsetWestCoast Opinia zatwierdzona w TripAdvisor

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

Ocena na stronie TripAdvisor 5.0/5

Discover52918528830 Opinia zatwierdzona w TripAdvisor

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Pacific Dream Photography

Ocena na stronie TripAdvisor 5.0/5

Anindita G Opinia zatwierdzona w TripAdvisor

We did a photo shoot with pacific dream photography and they were brilliant! Cynthia Buckles was our photographer and she was so patient with our kids. We loved all the pictures!!! Stunning resort views to remember forever!

Aloha Anindita, Thank you for your positive feedback regarding your experience with Pacific Dream Photography! We are delighted to hear that you enjoyed the stunning views and that Cynthia provided exceptional service during your photo shoot. We hope to welcome you back to Fairmont Orchid in the future. Best regards and mahalo, Fairmont Orchid

5 STAR EXPERIENCE

Ocena na stronie TripAdvisor 5.0/5

Steven W Opinia zatwierdzona w TripAdvisor

We travel a lot and we're impressed with Orchid physically and the attentiveness and warmth of the staff. EVERYONE was wonderful thoughtful and genuine aloha.

Aloha Steven W, Thank you for your kind words regarding your recent experience at Fairmont Orchid. We are delighted to hear that you appreciated our facilities and the genuine warmth of our staff. Your feedback is invaluable, and we hope to welcome you back in the future! Best regards and mahalo, Fairmont Orchid

Shoreline fishing a must

Ocena na stronie TripAdvisor 5.0/5

Kristy D Opinia zatwierdzona w TripAdvisor

We had a great time shoreline fishing with Lijah. After a quick casting lesson, we were on our way. It was fantastic weather, he was knowledgeable and detailed out the name and background of every fish we caught, and was very attentive. Could not recommend him more.

Aloha Kristy, Thank you for sharing your wonderful experience with our shoreline fishing activity. We are delighted to hear that Elijah provided you with an enjoyable and informative outing! Your kind words about his attentiveness and knowledge are greatly appreciated, and we will ensure he receives your commendation. We hope to welcome you back for another memorable adventure in the future. Best regards and mahalo, Fairmont Orchid

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 590 Liczba opinii 8.9/10 Lokalizacja
  • 1 100 Liczba opinii 7.6/10 Pokój
  • 1 590 Liczba opinii 8.6/10 Obsługa
  • 17 Liczba opinii 7.5/10 Internet
  • 987 Liczba opinii 8.3/10 Udogodnienia
  • 467 Liczba opinii 9.1/10 Plaża
  • 302 Liczba opinii 8.6/10 basen
  • 287 Liczba opinii 5.5/10 Czystość

Zarządzane przez Trustyou

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.