Fairmont Orchid - Hawaii 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 2 331

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1 North Kaniku Drive, Waimea, 96743 HAWAII, United States

Opis

O hotelu

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Nasze pokoje

Lokalizacja hotelu

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

Pozycja GPS:19.951222, -155.859672

Telefon
Faks +1 808-885-5778

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 2 331

Ocena TripAdvisor  4.5/5  Liczba opinii: 6 128

Certyfikat Doskonałości 2024

This is Paradise

Ocena na stronie TripAdvisor 5.0/5

Eric H Rodziny - Opinia zatwierdzona w TripAdvisor

The Fairmont Orchard is a fabulous resort. The views are simply spectacular. Watching whales breach from a lounge chair on the beach is an experience I won’t soon forget. I find it easy to relax at the Orchard; whether I’m going for a stroll down the beach or listening to the gentle sounds of the surf. The staff is very attentive and friendly. Plenty of on-site options for food, and activities.

Beautiful

Ocena na stronie TripAdvisor 5.0/5

Sylvia M Opinia zatwierdzona w TripAdvisor

Aloha, I wanted to take this opportunity to thank all the amazing staff at the Fairmont Orchid. My son and I had an amazing 6 night stay. Upon arrival we were greeted by the lovely Puy, she was quick and efficient. At check out we had another amazing agent, Tiffany was very helpful in calling transportation services for us. The hotel was absolutely stunning! Our room was clean and the beds/pillows were so comfortable. We dined at all the restaurants and found the staff were pleasant, engaging and very professional. The food was delicious, did not have a bad experience. Wanted to give a shout out to Nania (sorry possible spelling error) at the Orchid Court. She provided us with excellent service every morning. Her lovely smile, and engaging personality makes her a true gem! Crystal at the Hale Kai was also very good, she was charming and efficient. Erwin and MJ the beach/bar servers made our stay truly amazing. We enjoyed chatting with them, they went above and beyond and should be recognized for their service. We enjoyed the ambiance/amenities the hotel offers. The sunsets were truly breathtaking. We cannot wait to return in the very near future. Thank you to everyone who helped us have a wonderful and memorial experience. Kudos to the housekeepers as well who work so hard in keeping the room clean and stocked with coffee, tea and fresh towels every day. Also wanted to give thanks to Sylvia, Michelle and Elizabeth at in-house reservations who assisted me with last minute changes to my booking and for providing my son with a special amenity for his birthday. It really meant so much to us. Mahalo!! Sylvia

Aloha and mahalo for sharing such a heartfelt review! We are absolutely delighted to hear that you and your son had an amazing six-night stay with us at Fairmont Orchid. It’s wonderful to know that so many of our team members contributed to making your experience memorable. Puy, Tiffany, Nania, Crystal, Erwin, MJ, and our in-house reservations team—Sylvia, Michelle, and Elizabeth—will be thrilled to hear your kind words. Providing warm and personalized service is at the heart of what we do, and we truly appreciate you recognizing their efforts. We’re also so happy to know your son’s birthday was made extra special! It’s fantastic that you enjoyed not only our dining experiences and stunning sunsets but also the thoughtful touches from our housekeeping team. We take great pride in ensuring our guests feel at home, and knowing that you plan to return means the world to us. We look forward to welcoming you back for another unforgettable stay in the near future. With warm aloha, Barbie Nakamura Director of Quality

BUYER BEWARE of CONCIERGE SERVICES PRICING

Ocena na stronie TripAdvisor 1.0/5

Journey323811 Opinia zatwierdzona w TripAdvisor

Fairmont Orchid Hotel’s Concierge Office is run by Blue Hawaiian Activities. The good part was the concierge staff was very pleasant and knowledgeable. However, BUYER BEWARE of Blue Hawaiian Concierge pricing and lack of transparency in their fees. For a 5 minute phone call, the concierge staff member booked my family for a volcano and manta ray tour and charged about a 25% fee or $300 when the fee should have been about 4% or approx. $35. When I initiated a formal complaint regarding this price gouging, they apologized and rectified the situation by refunding us our money and offering us a free activity. Though the free activity was appreciated, it doesn't negate their lack of transparency and the price gouging had they not been called out about it. Hopefully, this review helps others to ask for upfront pricing and fees before booking activities using the Blue Hawaiian Concierge office at the Fairmont Orchid Hotel on the Big Island.

Thank you for taking the time to share your experience. I appreciate your kind words about our concierge team and their service, though I regret that the pricing concerns with your activity booking created frustration during your stay. Transparency is important to us, and I understand how unexpected fees can impact the overall experience. To clarify, the booking fee is displayed as part of the reservation process, and we strive to ensure that all guests are aware of pricing before confirming their activities. However, I appreciate you bringing this to our attention, and I’m glad our team was able to address your concerns with a refund and a gesture of goodwill. Your feedback is valuable, and we will continue working with our partners to ensure clarity in pricing and an overall seamless experience for our guests. Should you choose to return, we would love the opportunity to welcome you back for a more enjoyable visit. With warm aloha, Barbie Nakamura Director of Quality

Beautiful grounds, lovely hotel , but rooms in need of an update.

Ocena na stronie TripAdvisor 3.0/5

piniw Opinia zatwierdzona w TripAdvisor

Overall this was a disappointing stay. We stayed 2 years ago and while they have done a superficial refresh since then it really needs to be completely redone. My first impression was walking into the hallway where doors are beaten up, there are chunks out of trim, wallpaper is ripped and coming apart and there is a constant musty smell. I entered my room and the door stuck, corners and baseboards were not clean, hair in shower and in many corners in room/bathroom, shower had mold, toilet seat kept slipping, fridge made noises all night long, sheets so thin you can see mattress through them. Also, I asked housekeeping to change my sheets one morning when they came in and imagine my surprise when I found my socks in the bottom of the sheets that same night (I had kicked off the night before). So, obviously not changed. They need some retraining and customer service on the housekeeping side. My room was "garden view" and my view was just of a golf course..no garden. In all fairness, had I come into a clean room with a slightly better view I would have felt differently about my stay. Now the good...The grounds are beautiful and I really enjoyed my time when I was outside my room. Service at the pool was good, you don't have to rush down for chairs, and the pool is large with an adults only end. I want to love this hotel b/c the location is good, I like the feel of it meaning it's low key but still nice, doesn't feel overly crowded etc. If I ever do return I will upgrade my room at the very least.

Thank you for taking the time to share your feedback. While I’m glad you enjoyed our beautiful grounds, peaceful atmosphere, and poolside service, I’m truly sorry that your room and overall experience did not meet expectations. Cleanliness and upkeep are fundamental to the guest experience, and it’s disappointing to hear that we fell short during your stay. Your concerns are being addressed with our housekeeping and maintenance teams, as this is not the level of care we strive to provide. We also understand how important a well-maintained and comfortable room is to your experience. While some updates have been made, we recognize there is more work to do and appreciate your candid feedback as we continue making improvements. Your insights are truly valuable, and we’d love the opportunity to ensure that any future visit reflects the high standards you expect and deserve. If there’s anything more you’d like to share, we are always here to listen. With warm aloha, Barbie Nakamura Director of Quality

Comfortable Luxury

Ocena na stronie TripAdvisor 5.0/5

Abby T Opinia zatwierdzona w TripAdvisor

This hotel is the most comfortable with just the right mix of luxury and informal. The staff is wonderful - Casius kept our room sparkling which makes such a difference and nothing was too much trouble. The whole hotel is kept beautifully. Swimming in the little bay was delicious and the view from our balcony was incredible.

Mahalo for your kind words! We’re delighted to hear that you found the perfect balance of luxury and comfort during your stay. Casius will be thrilled to know his efforts made a difference in your experience—we truly appreciate his dedication. It’s wonderful that you enjoyed the beauty of the bay and the breathtaking views from your balcony. We look forward to welcoming you back for another relaxing stay in paradise!

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 493 Liczba opinii 8.9/10 Lokalizacja
  • 930 Liczba opinii 7.4/10 Pokój
  • 1 310 Liczba opinii 8.5/10 Obsługa
  • 13 Liczba opinii 7.7/10 Internet
  • 754 Liczba opinii 8.5/10 Udogodnienia
  • 374 Liczba opinii 9.3/10 Plaża
  • 245 Liczba opinii 8.3/10 basen
  • 238 Liczba opinii 4.9/10 Czystość

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