Fairmont Orchid 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,780 件のレビュー

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Fairmont Orchid - Image 1
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1 North Kaniku Drive, Waimea, 96743 HAWAII, アメリカ合衆国

説明

ホテルのその他の情報

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

当ホテルの客室

ホテル所在地

Fairmont Orchid

1 North Kaniku Drive, Waimea
96743 HAWAII
アメリカ合衆国

GPS:19.951222, -155.859672

電話番号
ファックス +1 808-885-5778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,780 件のレビュー

トリップアドバイザーの評価  4.5/5  6,214 件のレビュー

2025エクセレンス認証

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

トリップアドバイザーの評価 2.0/5

JetsetWestCoast トリップアドバイザー認証口コミ

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

トリップアドバイザーの評価 5.0/5

Discover52918528830 トリップアドバイザー認証口コミ

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Pacific Dream Photography

トリップアドバイザーの評価 5.0/5

Anindita G トリップアドバイザー認証口コミ

We did a photo shoot with pacific dream photography and they were brilliant! Cynthia Buckles was our photographer and she was so patient with our kids. We loved all the pictures!!! Stunning resort views to remember forever!

Aloha Anindita, Thank you for your positive feedback regarding your experience with Pacific Dream Photography! We are delighted to hear that you enjoyed the stunning views and that Cynthia provided exceptional service during your photo shoot. We hope to welcome you back to Fairmont Orchid in the future. Best regards and mahalo, Fairmont Orchid

5 STAR EXPERIENCE

トリップアドバイザーの評価 5.0/5

Steven W トリップアドバイザー認証口コミ

We travel a lot and we're impressed with Orchid physically and the attentiveness and warmth of the staff. EVERYONE was wonderful thoughtful and genuine aloha.

Aloha Steven W, Thank you for your kind words regarding your recent experience at Fairmont Orchid. We are delighted to hear that you appreciated our facilities and the genuine warmth of our staff. Your feedback is invaluable, and we hope to welcome you back in the future! Best regards and mahalo, Fairmont Orchid

Shoreline fishing a must

トリップアドバイザーの評価 5.0/5

Kristy D トリップアドバイザー認証口コミ

We had a great time shoreline fishing with Lijah. After a quick casting lesson, we were on our way. It was fantastic weather, he was knowledgeable and detailed out the name and background of every fish we caught, and was very attentive. Could not recommend him more.

Aloha Kristy, Thank you for sharing your wonderful experience with our shoreline fishing activity. We are delighted to hear that Elijah provided you with an enjoyable and informative outing! Your kind words about his attentiveness and knowledge are greatly appreciated, and we will ensure he receives your commendation. We hope to welcome you back for another memorable adventure in the future. Best regards and mahalo, Fairmont Orchid

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。