Fairmont Orchid 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,754 件のレビュー

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, アメリカ合衆国

説明

ホテルのその他の情報

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

当ホテルの客室

ホテル所在地

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
アメリカ合衆国

GPS:19.951222, -155.859672

電話番号
ファックス +1 808-885-5778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,754 件のレビュー

トリップアドバイザーの評価  4.5/5  6,215 件のレビュー

2025エクセレンス認証

Beautiful Hotel & Location

トリップアドバイザーの評価 5.0/5

SkiTrip123456 トリップアドバイザー認証口コミ

Recently stayed here with my wife for 5 nights for a birthday trip. It is about a 30/40 minute drive from the airport. The staff is excellent and welcoming from the moment that you arrive. The rooms are spacious, clean and luxurious. The grounds at this hotel are beautiful. From the private beach to the pool & grotto style hot tub, everything is well kept. They also have two golf courses to choose from. The breakfast buffet is one of the better ones that we've seen while traveling. With an omelette bar, two rows of hot foot, cold food, fruit and dessert bar... they have something for everyone. They have a lounge/bar area on the top floor with live music and a great view of the sunset. Binchotan is a great restaurant. The more "casual" of the two main restaurants but we found their food to be incredible. Brown's Beach House is the nicer of the two and also had excellent food and service. They also have a shuttle service that can drive you a few blocks to a grocery store and other amenities. I'd recommend this hotel to anyone staying on the Big Island!

Aloha Alex, Thank you for taking the time to share details about your wonderful experience at Fairmont Orchid! We are delighted to hear that you chose to celebrate a special occasion with us and that you found our staff to be welcoming and attentive throughout your stay. It is gratifying to know that you appreciated the spacious accommodations, our beautiful grounds, and the variety of amenities we offer, including our breakfast buffet and dining options. We strive to create a memorable experience for all our guests, and it is heartwarming to learn that you enjoyed our lounge area with live music and stunning sunset views. Your recommendation means a lot to us, and we hope to welcome you back for another delightful visit to the Big Island in the future. Warm regards and mahalo, Fairmont Orchid

Special place

トリップアドバイザーの評価 5.0/5

konagal トリップアドバイザー認証口コミ

This was my 4th or 5th trip to the Fairmont Orchid, so I obviously enjoy the resort. What made this trip truly outstanding was a couple exceptional staff members. Elizabeth went above and beyond helping me plan this special trip with my grandchildren and Rose greeted us on arrival to be sure everything was beyond perfect. I will always be grateful to Rose and Elizabeth for their kindness and professionalism!! Due to my grandson's life threatening allergies travel is a challenge, but I will return without reservation to the Orchid. This trip created lifelong memories for my granchildren and thats what it is all about. Thank you!!

Aloha, Thank you for sharing your wonderful experience at Fairmont Orchid. We are delighted to hear that your recent visit, your fourth or fifth, was made exceptional by the efforts of our dedicated team members, Elizabeth and Rose. Their commitment to providing personalized service and ensuring your stay was perfect truly exemplifies the hospitality we strive to offer. We are also pleased to know that your concerns regarding your grandson's allergies were handled with the utmost care, allowing you to create lasting memories with your grandchildren. Your kind words inspire our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back for another special stay in the future. Best regards and mahalo, Fairmont Orchid

Beautiful Resort | Good Staff Service

トリップアドバイザーの評価 4.0/5

Alex C トリップアドバイザー認証口コミ

The Fairmont is a stunning and relaxing resort. We actually booked a different hotel and cancelled upon check in - as it wasn’t what it was described to be. So we quickly booked a room at the Fairmont and headed over. Our check in took a little over 2 hours because they had trouble finding our last minute reservation, but they comped us some drinks and we got to relax in the beautiful weather outside. Service overall was really great. From breakfast to dinner to drinks by the pool. They give you water bottles upon check in (good quality) we’re really great and they have water stations scattered throughout. Housekeeping was very on top of it, a couple of the days they even cleaned it 2x! Overall, food was decent. Nothing was mind blowing or exceptional. I thought the prices of the drinks/food didn’t quite meet the overall value it should have been though. 2 people eating and drinking (not excessively at all) for 4 days was $2,000 which cost the same amount as the stay. Shoutout to Sherry from the front desk check in for being extremely sweet and Evelyn from the lounge for being so fun to talk to and recommending great drinks. We did the luau on the property as well and that was an AMAZING experience. Everyone did a fantastic job and the food there was actually the best we had the entire time. Moral of the story: the resort is beautiful, the pool area is a good size (a lot of yelling kids playing in the pool when we went though), the rooms were good sizes and nicely updated. Biggest cons: pricing for food and drinks were very high even though it wasn’t the best/didn’t feel it was worth it at a Fairmont. No music at the pool - when kids aren’t yelling it was too quiet, we needed to have something playing on our phones to relax to.

Aloha Alex, Thank you for taking the time to share your experience at Fairmont Orchid. We are delighted to hear that you found our resort beautiful and enjoyed the service provided by our staff, particularly Sherry and Evelyn. Your appreciation for the luau experience is also greatly valued, as we strive to create memorable events for our guests. Your comments about the pricing of food and drinks will be taken into consideration as we continuously seek to enhance our offerings. We understand the importance of creating an enjoyable atmosphere at the pool and will consider your suggestion regarding music to enhance the experience for our guests. Thank you once again for your valuable insights, and we hope to welcome you back in the future for another wonderful stay. Best regards and mahalo, Fairmont Orchid

Breathtaking beach and excellent service at our favorite hotel in Hawaii!

トリップアドバイザーの評価 5.0/5

Yogicindylee トリップアドバイザー認証口コミ

Amazing service and amenities with wonderful beach We had the best time at the Fairmont Orchid with perfect weather and excellent service throughout from the sumptuous breakfast buffet with both western and Asian dishes to the ocean front high end Brown’s featuring Hawaiian flavors. The rooms are clean, modern and spacious. Everyone that works there is always smiling and welcoming. We cannot wait to return to our favorite hotel in Hawaii!

Aloha, Thank you for your wonderful review and for choosing Fairmont Orchid as your favorite hotel in Hawaii! We are delighted to hear that you enjoyed our breathtaking beach, excellent service, and diverse dining options. We aim to provide a memorable experience for our guests, and your kind words about our team and the amenities affirm our commitment to service excellence. We look forward to welcoming you back for another delightful stay in the near future. Warm regards and mahalo, Fairmont Orchid

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

トリップアドバイザーの評価 2.0/5

JetsetWestCoast トリップアドバイザー認証口コミ

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。