Fairmont Orchid, a luxury resort nestled along 32 oceanfront acres on the pristine Kohala Coast of Hawai'i Island, invites guests to experience the property's newly refreshed guest rooms, event spaces and elevated Fairmont Gold floor. Savor fresh island-inspired cuisine, discover vibrant marine life in the secluded Pauoa Bay, and unwind in the resort's oceanfront pool while basking in breathtaking sunsets.
Fairmont Orchid is located on the northwestern tip of Hawaii's Big Island, just 30 minutes from Kona International Airport (KOA). Our luxury resort hotel is less than a mile from Holoholokai Beach Park and a 12-minute drive to Hapuna Beach State Park.
ホテルのその他の情報
10,000 square foot oceanfront pool
Tranquil lagoon with white sand beach and shallow water
Six restaurants, including oceanfront sunset dining
Beach club with water sports and cultural activities
Spa Without Walls featuring outdoor treatment spaces
Step into a tranquil Hawaiian oasis with lush garden views and bask in vistas from a private patio. Enjoy a spacious marble bathroom and amenities such as WiFi, refrigerator, 55" HD Flat Screen TV with a built-in media hub.
Step into a tranquil Hawaiian oasis with lush garden views and bask in vistas from a private patio. Enjoy a spacious marble bathroom and amenities such as WiFi, refrigerator, 55" HD Flat Screen TV with a built in media hub.
Indulge in the best of both worlds--a blend of angled ocean views and tropical garden or golf course vistas. Enjoy elegant Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
Indulge in the best of both worlds--a blend of angled ocean views and tropical garden or golf course vistas. Enjoy elegant Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
A tranquil Hawaiian oasis meets one-of-a-kind luxury. Indulge in angled ocean views from a private patio. Enjoy elegant Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
Our Ocean View Rooms offer an angled ocean view from the spacious lanai (balcony). Luxuriously appointed, they offer WiFi access, a 45" LCD HD television, chiller, Nespresso coffee maker, spacious marble bathroom with separate shower and bathtub.
Soak in Premium views of the Pacific Ocean from a generous private patio and indulge in one-of-a-kind luxury. Enjoy Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
Soak in Premium views of the Pacific Ocean from a generous private patio and indulge in one-of-a-kind luxury. Enjoy Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
Panoramic views of the Pacific Ocean offer a true Hawaiian escape. Luxuriate in your new home away from home and enjoy Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
枚に 枚の写真 - OCEANFRONT VIEW Queen/Queen, 522 SF/48 SM
Panoramic views of the Pacific Ocean offer a true Hawaiian escape. Luxuriate in your new home away from home and enjoy Hawaiian furnishings and amenities such as WiFi, a refrigerator, 55" HD Flat Screen TV with built in media hub.
Step into a tranquil Hawaiian oasis with lush garden views. Enjoy a private patio, marble bathroom, WiFi, refrigerator & TV along with Fairmont Gold services such as private check-in/out and Gold Lounge access with complimentary breakfast and canapés.
A tranquil Hawaiian oasis meets one-of-a-kind luxury. Indulge in angled ocean views from a private patio and enjoy WiFi, refrigerator and Fairmont Gold services such as private check-in/out and Gold Lounge access with complimentary breakfast and canapés.
A tranquil Hawaiian oasis meets one-of-a-kind luxury. Indulge in angled ocean views with premium vistas from a private patio and enjoy Fairmont Gold services such as private check-in/out and Gold Lounge access with complimentary breakfast and canapés.
FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 1 KING, 522 SF, 48 SM
枚に 枚の写真 - FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 1 KING, 522 SF, 48 SM
Hawaiian oasis with lush garden views from private patio. Spacious bathroom with separate shower, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification devices
FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 2 QUEENS, 522 SF, 48 SM
枚に 枚の写真 - FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 2 QUEENS, 522 SF, 48 SM
Hawaiian oasis with lush garden views from private patio. Spacious bathroom with separate tub, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification devices
PARTIAL OCEAN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 2 QUEENS, 522 SF, 48 SM
枚に 枚の写真 - PARTIAL OCEAN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 2 QUEENS, 522 SF, 48 SM
Enjoy angled ocean views and tropical garden or golf course vistas from your balcony. Separate shower, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, visual alarms and notification devices
OCEAN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 2 QUEENS , 522 SF, 48 SM
枚に 枚の写真 - OCEAN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 2 QUEENS , 522 SF, 48 SM
Enjoy angled ocean views and tropical garden or golf course vistas from your balcony. Separate shower, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, visual alarms and notification devices
FAIRMONT GOLD DELUXE OCEAN VIEW MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 522 S, 48SM
枚に 枚の写真 - FAIRMONT GOLD DELUXE OCEAN VIEW MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 522 S, 48SM
Enjoy angled ocean views from your private balcony. Separate tub, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification device. Gold Lounge with comp cont bfst.
FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 522 SF, 48 SM
枚に 枚の写真 - FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 522 SF, 48 SM
Hawaiian oasis with lush garden views from private patio. Spacious bathroom with separate tub, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification devices
FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 1 KING, 522 SF, 48 SM
枚に 枚の写真 - FAIRMONT GARDEN VIEW MOBILITY,HEARING ACCESSIBLE TUB WITH GRAB BARS 1 KING, 522 SF, 48 SM
Hawaiian oasis with lush garden views from private patio. Spacious bathroom with separate shower, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification devices
A tranquil Hawaiian oasis meets one-of-a-kind luxury. Indulge in angled ocean views from a private patio and enjoy WiFi, refrigerator and Fairmont Gold services such as private check-in/out and Gold Lounge access with complimentary breakfast and canapés.
ONE BEDROOM SUITE GARDEN VIEW 1 King, 1050 SF/97 SM, 2 private balconies
枚に 枚の写真 - ONE BEDROOM SUITE GARDEN VIEW 1 King, 1050 SF/97 SM, 2 private balconies
Spacious 1BR Suite, separate living room, tropical garden views from private patio, marble bathroom + half bath, TV with built in media hub, compact fridge, coffee maker, 1050 SF/97 SM
ONE BEDROOM SUITE OCEAN VIEW 1 King, 1050 SF/97 SM,
枚に 枚の写真 - ONE BEDROOM SUITE OCEAN VIEW 1 King, 1050 SF/97 SM,
Spacious 1BR Suite, separate living room, angled ocean views from private patio, marble bathroom + half bath, TV with built in media hub, compact fridge, coffee maker
ONE BEDROOM SUITE OCEAN VIEW Queen/Queen, 1050 SF/97 SM,
枚に 枚の写真 - ONE BEDROOM SUITE OCEAN VIEW Queen/Queen, 1050 SF/97 SM,
Spacious 1BR Suite, separate living room, angled ocean views from private patio, marble bathroom + half bath, TV with built in media hub, compact fridge, coffee maker
Corner 1BR Suite, separate living room, spectacular ocean view, 2 private patios, marble bathroom + half bath, TV with built in media hub, compact fridge, coffee maker
Corner 1BR Suite, separate living room, panoramic ocean view, 2 private patios, marble bathroom + half bath, TV with built in media hub, compact fridge, coffee maker
A spacious guest suite, residential in style, with views of the Pacific Ocean from a private patio. Offers a parlor area separated from the bedroom by French doors, wood and marble coffee console & writing desk. Includes Fairmont Gold services.
A tranquil Hawaiian oasis meets one-of-a-kind luxury. Indulge in angled ocean views with premium vistas from a private patio and enjoy Fairmont Gold services such as private check-in/out and Gold Lounge access with complimentary breakfast and canapés.
枚に 枚の写真 - PRESIDENTIAL SUITE 1 King, 3736 SF/348 SM
Premier oceanfront suite on 6th floor of South Tower, Fairmont Gold privileges, 1 King in master bedroom, living room, dining room, 2 private patios. Connecting room option.
Premier oceanfront 1BR suite on 6th floor of North Tower, Fairmont Gold privileges, 1 King in master bedroom, living rm, dining rm, 2 private patios. Connecting room option.
GARDEN VIEW ONE BEDROOM SUITE MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 1050 SF 97 SM
枚に 枚の写真 - GARDEN VIEW ONE BEDROOM SUITE MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 1050 SF 97 SM
1BR Suite, separate living room, 2 private balconies, tropical garden views, separate tub, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification devices.
OCEAN VIEW ONE BEDROOM SUITE MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 1050 SF, 97 SM
枚に 枚の写真 - OCEAN VIEW ONE BEDROOM SUITE MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 1050 SF, 97 SM
Angled ocean views from 2 private patios, separate living room, large bathroom with separate tub, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification devices
FAIRMONT GOLD ONE BEDROOM SUITE MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 1050SF 97SM
枚に 枚の写真 - FAIRMONT GOLD ONE BEDROOM SUITE MOBILITY,HEARING ACCESSIBLE ROLL IN SHOWER 1 KING, 1050SF 97SM
Enjoy angled ocean views from your private balcony. Separate tub, 55in TV with media hub, compact fridge and coffee maker, wheelchair accessible, toilet with grab bars, provides visual alarms and notification device. Gold Lounge with comp cont bfst.
Fairmont Orchid welcomes well-behaved canine companions. The State of Hawaii enforces a pet quarantine and laws have changed recently to become less stringent on animals traveling from outside the state of Hawaii. Visit the Animal Quarantine Information page for detailed information, then contact your veterinarian. An additional “pet charge” of $75 USD + tax per night, per pet will be added to your account. Please call +1 808 885 2000 for more information.
ケータリング
レストラン7軒
バー3軒
ルームサービス
冷たい軽食
温かい食事
朝食
ビュッフェ
有料
ビジネス
会議室26室
快適なご滞在
Resort Pool
屋外
敷地内
Fitness Center
敷地内
スポーツとレジャー
カヤック
有料
周辺
ゴルフ
周辺
バレーボール
敷地内
バレーボール
周辺
テニス
周辺
テニス
有料
敷地内
プライベートビーチ
敷地内
カヤック
敷地内
プライベートビーチ
周辺
敷地内
屋外駐車場
プライベート
駐車料金: 45USD45USD 1日あたり
Self Parking
有料
1 North Kaniku Drive, Kohala Coast, 96743 Hawaii, アメリカ合衆国
GPS:19.951222, -155.859672
駐車場情報
敷地内
屋外駐車場
プライベート
24時間駐車可能
駐車料金: 38USD38USD 1日あたり
サービスと設備
電気自動車用充電装置(7 kVA)
安全
照明完備駐車場
4 ページ中 1 ページ, レストラン 1 :
BROWN'S BEACH HOUSE
, レストラン 2 :
HALE KAI RESTAURANT
BROWN'S BEACH HOUSE
枚に 枚の写真 - BROWN'S BEACH HOUSE
The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island signature dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.
The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island signature dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.
HALE KAI RESTAURANT
枚に 枚の写真 - HALE KAI RESTAURANT
With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.
With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.
BINCHOTAN BAR & GRILL
枚に 枚の写真 - BINCHOTAN BAR & GRILL
Binchotan: Bar & Grill is a gathering place for friends and family to enjoy a fresh take on Asian cuisine. Our menu features the time-honored tradition of grilling meat, seafood and produce over an open flame. Shared plates, handcrafted sushi and grilled
Binchotan: Bar & Grill is a gathering place for friends and family to enjoy a fresh take on Asian cuisine. Our menu features the time-honored tradition of grilling meat, seafood and produce over an open flame. Shared plates, handcrafted sushi and grilled
ORCHID COURT
枚に 枚の写真 - ORCHID COURT
Fuel up for a big day of ocean and island adventures. Grab a cappuccino at the Orchid Court bar or take your time over our breakfast buffet, featuring a made-to-order omelet station, classic dishes, Hawaiian go-tos, fresh pastries and seasonal fruit.
Fuel up for a big day of ocean and island adventures. Grab a cappuccino at the Orchid Court bar or take your time over our breakfast buffet, featuring a made-to-order omelet station, classic dishes, Hawaiian go-tos, fresh pastries and seasonal fruit.
In-Room Dining
カクテル
グラスワイン
メニュースペシャウ
お子様向けメニュー
ライトメニュー
Eat, drink, and indulge — day or night — from your private guest room or suite. Perfect for early-risers who crave breakfast in bed, romantic private dinners or small in-room gatherings.
Kahakai Cruiser
枚に 枚の写真 - Kahakai Cruiser
Fuel your day in the sun with bold, flavorful tacos from Pauoa Bay’s newest food truck, Kahakai Cruiser. Oceanside vibes, unbeatable taste—these might just be the island’s best tacos.
キッチンタイプ
郷土料理
その他の情報
支払い
現金
クレジット・カード
クレジットカード
American Express
Mastercard
Visa
Fuel your day in the sun with bold, flavorful tacos from Pauoa Bay’s newest food truck, Kahakai Cruiser. Oceanside vibes, unbeatable taste—these might just be the island’s best tacos.
BROWN'S DELI
枚に 枚の写真 - BROWN'S DELI
Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.
キッチンタイプ
カフェ
アクセシビリティ
アクセス可能なサービス
96743 Hawaii, アメリカ合衆国
営業時間
月曜日
-
火曜日
-
水曜日
-
木曜日
-
金曜日
-
土曜日
-
日曜日
-
その後の営業時間
その他の情報
メリット
エアコン
車椅子でのご利用
禁煙エリア
プールサイドでのお食事
テイクアウトの食事
メニュースペシャウ
ライトメニュー
Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.
ページ中 ページ
LUANA LOUNGE
枚に 枚の写真 - LUANA LOUNGE
Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.
Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.
KAHAKAI BAR OCEANFRONT
枚に 枚の写真 - KAHAKAI BAR OCEANFRONT
This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.
This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.
Binchotan Bar & Grill
枚に 枚の写真 - Binchotan Bar & Grill
Binchotan's full service bar showcases artisan cocktails, premium sake and a vast collection of whiskey. We invite diners to indulge in a flavorful feast as they raise a glass of Muay Tai to toast the most glorious sunsets over the Kohala Coast!
Binchotan's full service bar showcases artisan cocktails, premium sake and a vast collection of whiskey. We invite diners to indulge in a flavorful feast as they raise a glass of Muay Tai to toast the most glorious sunsets over the Kohala Coast!
朝食
枚に 枚の写真 - 朝ごはん
ビュッフェ
営業時間
月曜日
-
火曜日
-
水曜日
-
木曜日
-
金曜日
-
土曜日
-
日曜日
-
その後の営業時間
メリット
アメリカ合衆国
温かいメニューの朝食
冷製の朝食
レストラン
Brown's Beach House
プール
枚に 枚の写真 - プール
10,000 square foot oceanfront pool.
Resort Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
所在地
敷地内
プールの機能
屋外プール
温水プール
あなたの処分で
シャワー
10,000 square foot oceanfront pool.
フィットネスセンター
枚に 枚の写真 - フィットネスセンター
Look out onto the manicured resort lawn, pool and palms from our state-of-the-art cardio machines. Lift weights, cycle, stretch and work on strength training. Our airy, 1,700-square-foot Fitness Center is complimentary for guests.
Fitness Center
Look out onto the manicured resort lawn, pool and palms from our state-of-the-art cardio machines. Lift weights, cycle, stretch and work on strength training. Our airy, 1,700-square-foot Fitness Center is complimentary for guests.
所在地
敷地内
ジムの設備
ローイングマシン
ステーショナリーバイク
ルームランナー
お部屋にテレビあり
タオルあり
個人レッスンと特別なケア
ヨガ
Look out onto the manicured resort lawn, pool and palms from our state-of-the-art cardio machines. Lift weights, cycle, stretch and work on strength training. Our airy, 1,700-square-foot Fitness Center is complimentary for guests.
スパ
枚に 枚の写真 - スパ
有料
The Spa Without Walls is a full-service facility with private outdoor venues that allow the natural beauty and healing properties of Hawaii to contribute to your wellness treatment. Indoors, there are treatment rooms,a steam room and separate dry sauna.
所在地
敷地内
その他の情報
サービス
スパトリートメント
あなたの処分で
タオルあり
バスローブあり
The Spa Without Walls is a full-service facility with private outdoor venues that allow the natural beauty and healing properties of Hawaii to contribute to your wellness treatment. Indoors, there are treatment rooms,a steam room and separate dry sauna.
The Fairmont Orchid is a perfect setting for Hawaii weddings and one-of-a-kind celebrations. The spectacular resort scenery provides an unforgettable backdrop to any special event.
The Fairmont Orchid is a perfect setting for Hawaii weddings and one-of-a-kind celebrations. The spectacular resort scenery provides an unforgettable backdrop to any special event.
Aloha, K.-sama,
Thank you very much for your valuable and detailed feedback regarding your stay! We are very pleased to hear that you enjoyed the hospitality of our staff and the environment of the hotel. We sincerely look forward to your next visit!
Mahalo,
Fairmont Orchid
Aloha, K.-sama,
Thank you very much for your valuable and detailed feedback regarding your stay! We are very pleased to hear that you enjoyed the hospitality of our staff and the environment of the hotel. We sincerely look forward to your next visit!
Mahalo,
Fairmont Orchid
Aloha Mr. A.,
Thank you very much for your stay. We are truly delighted to hear that you were able to relax and find solace in the proximity of the beach and the sounds of nature. It is also an honor to know that you were satisfied with the meals and services provided. We will continue to strive to ensure our guests' enjoyment in the future.
We sincerely look forward to your next visit.
Fairmont Orchid
Aloha Ms. Mieko,
We sincerely thank you for your recent stay. We are truly grateful for your feedback regarding the dining service. It is our priority to provide our guests with a comfortable experience, and your valuable input will be utilized for future improvements.
Mahalo,
Fairmont Orchid
Aloha and thank you very much for taking the time to share your experience with us. We are truly honored to know that you had a comfortable and enjoyable stay at with us, and we are especially grateful for your kind words about the beautiful natural surroundings and the warmth of our staff. Your title, “Beautiful, warm, nature and staff,” is exactly what we strive to offer every guest, and it means a great deal to know that you felt that spirit during your visit.
We also sincerely appreciate you letting us know where we fell short. We’re very sorry that you were not escorted to your room after check-in and that the room features, such as the bathtub plug, were not explained. We understand how challenging this can be, especially when staying in a new environment, and we truly regret the inconvenience this caused you.
We also apologize for the disappointment at dinner. We know how important flexibility is when plans change, and we’re sorry we weren’t able to accommodate you at the restaurant even though a seat appeared to be available. Please be assured your feedback has been shared with our teams so we may improve the clarity and consistency of our service in these moments.
We very much hope to welcome you back to Fairmont Orchid for another stay—one that is even more relaxing, personalized, and memorable.
With warm aloha,
Barbie Nakamura
Director of Quality
Thank you for sharing your experience with us. We are delighted to hear that you had a pleasant stay and that you enjoyed your breakfast while taking in the beautiful views. It’s also wonderful to know that our team’s kindness made you feel comfortable throughout your visit.
We appreciate your feedback regarding the check-in time and initial WiFi connection difficulties. We understand that a smoother check-in process and seamless internet access are important for our guests, and we will take your comments into consideration as we continue improving our services.
A special thank you for recognizing the team member at Brown’s who assisted you on your first morning. We will be sure to share your kind words with them.
We truly appreciate your visit and hope to welcome you back to Fairmont Orchid in the future for another relaxing and enjoyable stay.
With warm aloha,
Barbie Nakamura
Quality Director
快適な滞在
お客さまの声 4.0/5
Golfer K.
ビジネス
-
確認済みレビュー すべて
全般的に良かった、朝食はかなり良い、
Dear Mr. K.,
Thank you for sharing your feedback about your recent stay with us. We’re glad to hear that your overall experience was comfortable and that you enjoyed the breakfast during your visit. It’s always a pleasure to know when we meet expectations in some areas.
We’ve also taken note of your valuable suggestions for improvement. Your comments about the need for more flexibility from staff during busy times and better access to amenities like ice machines are well-received and will be reviewed with our team. We’re also sorry to hear about the issues you experienced with the WiFi speed and the delay in receiving your receipt via email. Ensuring prompt communication is a priority, and your feedback helps us refine our processes.
Additionally, we acknowledge your observations about the condition of some shared spaces in the building. While we strive to maintain a high standard of cleanliness and upkeep, your input highlights areas where we can focus our efforts for enhancement.
Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and deliver an even better experience.
With warm aloha,
Barbie Nakamura
Director of Quality
基本的に快適であった。ドアの立て付けが悪かった。
お客さまの声 3.5/5
Ken
ビジネス
-
確認済みレビュー すべて
快適であった。
Dear Mr. A.,
Mahalo for taking the time to share your feedback with us. We’re pleased to hear that you found your stay generally comfortable and enjoyed aspects like the WiFi, breakfast, and overall cleanliness.
That said, I want to sincerely apologize for the concerns you encountered during your visit, including the improperly fitted door and uncertainty regarding the taxi fare. We appreciate your input and will address these matters with our team to improve clarity and ensure a seamless experience for all guests.
Your feedback regarding the level of service and sustainable initiatives is also valued, and we’ll use your comments to refine and enhance our offerings.
Thank you for choosing us. We hope to welcome you back in the future for an even more flawless and relaxing stay.
With warm aloha,
Barbie Nakamura
Director of Quality
Dear Ms. K.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly with the lukewarm water in the bathtub and the oversight regarding the empty body soap and tissues. This does not reflect the level of service and hospitality we strive to provide, and we will be addressing these concerns with our housekeeping team to prevent such occurrences in the future.
We also regret any inconvenience caused by the maintenance of the bathtub and appreciate your patience. Your comments regarding the overall condition of the room and the quality of food and beverages have been noted and will be shared with the relevant teams for review.
We value your feedback and hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you again for bringing these matters to our attention.
With warm aloha,
Barbie Nakamura
Director of Quality
Dear Mr. I.,
Thank you for providing such detailed feedback. We're pleased to hear that you enjoyed the location and activities during your stay. However, we regret any inconvenience caused by the deposit process. We understand that it can be unfamiliar and appreciate your insights on how we can improve clarity and communication for our international guests.
Your comments regarding the timing of housekeeping services are also noted, and we'll work to ensure more timely room cleaning in the future. Additionally, we’ll be reviewing your feedback on the Wi-Fi, the cost of sofa beds, and the poolside dining experience to enhance the overall value and comfort for our guests.
Thank you again for sharing your thoughts, and we look forward to welcoming you back for an improved experience in the future.
With warm aloha,
Barbie Nakamura
Director of Quality
