Fairmont Orchid - Hawaii 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,491 件のレビュー

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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Waimea, 96743 HAWAII, United States

説明

ホテルのその他の情報

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

GPS:19.951222, -155.859672

電話番号
ファックス +1 808-885-5778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,491 件のレビュー

トリップアドバイザーの評価  4.5/5  6,143 件のレビュー

2025エクセレンス認証

Beautiful

トリップアドバイザーの評価 4.0/5

GlobetrotterBella ファミリー - トリップアドバイザー認証口コミ

5 Star Service at the Fairmont Orchid!

トリップアドバイザーの評価 5.0/5

jenandkylesanders トリップアドバイザー認証口コミ

Mahalo nui loa for your glowing review! We’re absolutely delighted to hear that your milestone birthday getaway was everything you hoped for and more. It means so much to know that the warmth and care from our team helped make your time with us truly special. We’ll be sure to pass along your kind words to James, Eric, Benny, and our team at Brown’s Deli—they’ll be thrilled to know they made such a positive impact on your stay. Moments like these are exactly what we strive for, and we’re so glad you felt the spirit of aloha throughout your visit. We can’t wait to welcome you back for your next island escape! Until then, please know how much we appreciate your kind words and your loyalty. With warm aloha, Barbie Nakamura Director of Quality

Our second stay did not disappoint.

トリップアドバイザーの評価 5.0/5

Laura R トリップアドバイザー認証口コミ

Mahalo for sharing such a heartfelt review—it’s an honor to welcome you back! We're thrilled to know your second stay was just as memorable, and that the beauty of the ocean, peaceful surroundings, and welcoming spirit of our team continue to leave a lasting impression. We especially appreciate your kind words about Derek. His genuine warmth and many years of dedication truly embody the spirit of aloha, and we’ll be sure to pass along your praise—he’ll be touched to know he made your visit so special. It means so much to us that you feel our paradise is one worth returning to again and again. We look forward to welcoming you back for more moments of ocean-side magic. With warm aloha, Barbie Nakamura Director of Quality

The Fairmont Orchid is absolute stunning -- don't hesitate and book it!

トリップアドバイザーの評価 5.0/5

rachelkP3946IL トリップアドバイザー認証口コミ

Thank you so much for your heartfelt review! We’re thrilled to hear that your stay was such a memorable one. It’s wonderful to know our team helped make your visit feel truly special—from relaxing poolside and enjoying our delicious cuisine, to those unforgettable spa experiences with Merlin and Nani. We're also glad Cheryl could assist in planning out your adventures! Knowing you’re already looking forward to your return means the world to us. We can’t wait to welcome you both back for another beautiful stay. With warm aloha, Barbie Nakamura Director of Quality

Beautiful Setting, But Service Falls Short

トリップアドバイザーの評価 3.0/5

Bethany T Couples - トリップアドバイザー認証口コミ

Thank you for taking the time to share your experience. I’m truly sorry to hear that your visit did not reflect the level of service and hospitality you expected—or that we strive to provide. While I’m pleased your room was clean and comfortable, it’s clear that several moments throughout your stay fell short, and I deeply regret the impression this left. I’m especially disappointed to learn about the response you received when asking for aloe vera. That’s not the level of care we want any guest to experience. If you're open to sharing more, I’d be grateful to know who you spoke with so we can address it directly and use it as a coaching opportunity for our team. We also sincerely regret the disruption caused by the outdoor event, and the missed opportunity by our restaurant team to respond to an unhygienic situation properly. Your feedback has already been shared with our leadership team for review and follow-up. I understand your stay did not live up to the Fairmont standards you’ve experienced elsewhere, and that’s disappointing to hear. We appreciate you giving us the opportunity to learn from this, and I truly hope we’ll have the chance to restore your confidence in a future visit. With warm aloha, Barbie Nakamura Director of Quality

との提携 TripAdvisor

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