Fairmont Orchid - Hawaii 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,420 件のレビュー

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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
Fairmont Orchid - Hawaii - Image 3
Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

説明

ホテルのその他の情報

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

当ホテルの客室

ホテル所在地

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

電話番号
ファックス +1 808-885-5778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,420 件のレビュー

トリップアドバイザーの評価  4.5/5  6,083 件のレビュー

2024エクセレンス認証

Best Hawaii Trip, Worst Fairmont Experience

トリップアドバイザーの評価 3.0/5

Alexander L トリップアドバイザー認証口コミ

The only reason my family decided to stay at Fairmont Orchid in the first place was because we've had excellent experiences at past Fairmont properties before. Fairmonts are never the newest, nor do they have the most innovative resort experiences, but they more than make up for it with their impeccable service, cleanliness, and elegance. Sadly, Fairmont Orchid as of Dec. 2024 fails on all three of those counts. I attached some photo evidence, but basically when we checked in, they told us our room would be slightly delayed due to cleaning. Imagine my surprise when I finally entered our room, only to find hair clippings in the shower, bird poop smeared all over the balcony handrails, and most egregiously (in my opinion), potato chip crumbs all over the couch and even a slice of stale bread hidden behind the couch. Now, finding any of these in a 5-star hotel is already disappointing, but the fact that we experienced this at a Fairmont was honestly shocking to me. Hair clippings and bird poop can be annoying to clean, and while I expect a Fairmont to be classy enough to clean those anyway, what the actual **** was with the potato chip crumbs??? How much effort does it take to pick up coin-sized pieces of chips off the couch? If I didn't know any better, I would've thought their entire housekeeping staff was made up of actors. That was day 1. Day 2, we pointed this cleanliness problem out to the front desk, and fully expecting that, at minimum, the potato chips would be cleaned off the couch (I mean, you'd expect this at ANY hotel, much less a 5-star one), we went about on a leisurely stroll at the beach. When we returned, our room had been serviced, and lo and behold... the crumbs were still there. The trash behind the couch was still there. The bird poop, the hair clippings-- nothing had been touched. Once again, housekeeping did a very good job of making it seem like the room was serviced-- the beds were redone, pillows fluffed up, towels replenished-- but nothing else was done. It was the kind of bare minimum housekeeping one would expect from a Best Western. Day 3, we received a handwritten apology letter along with a box of complimentary chocolate. Very appreciated, Fairmont. I'm glad you guys owned up to your mistakes... oh wait... but the potato chip crumbs were still there. This now marked the second time that housekeeping had ignored the very obvious, very large pieces of crumbs on the couch. I pretty much gave up at this point-- I wasn't about to ruin our trip by starting a fight with the Fairmont staff, and judging from their behavior thus far, I wasn't sure they'd even take any action anyway. So I saved everything I had to say for this review. Aside from the abysmal service and gigantic cleanliness problem, the rest of the hotel was actually quite nice. The property itself is very beautiful, very well-designed, and while it is quite old, it's the charming kind of old. There are plenty of dining options at the resort, and they also offer free 24/7 shuttles to any location on the Mauna Lani complex, so your dining and shopping options are actually surprisingly varied despite the area being situated in the middle of nowhere. The breakfast buffet is very nice-- possibly one of the nicest breakfast buffet experiences I've had at any hotel. Yes, things are expensive, but it's Hawaii--just about everything is expensive. Honestly, at any other hotel, I'd be more willing to brush aside the issues and give this hotel a 4/5. But because this has the name "Fairmont" plastered over its property, I fully expected a Fairmont experience. That didn't happen. *Also, a kind warning to anyone thinking of booking this hotel: Fairmont has listings for "oceanfront", "ocean view", and "partial ocean view" rooms. This is somewhat misleading, because their "ocean view" and "partial ocean view" rooms are actually very similar in their views-- you get a bit of ocean and beach, but a significant portion of your view is the resort, the pool, and the artificial waterfalls on the property. Only the "oceanfront" rooms actually face the ocean.

Going to the big island and staying at the orchid Fairmont will be your next dream vacation!

トリップアドバイザーの評価 5.0/5

W8451WFchrism Couples - トリップアドバイザー認証口コミ

The Fairmont orchid is an outstanding property. The service level there was impeccable. I was especially impressed by Aria Gomera. Her and her team are absolutely outstanding. My wife and I had what you would call a dream vacation. It was in conjunction with my 60th birthday and all the staff was incredibly responsive and very service oriented. The property itself is spectacular and I highly recommend it to anyone traveling to Hawaii.

Fabulous Hotel with plenty of activities!

トリップアドバイザーの評価 5.0/5

Lizabeth G トリップアドバイザー認証口コミ

The Fairmont Orchid was fantastic! The hotel is beautiful and clean. The room was clean and comfortable. The food was so good that we ate mostly at the hotel. Our family spent the day on the beach, which is a bay, very good and safe for kids. Maria and her recreation team took very good care of us seeing that all our needs were taken care. Plenty of towels, food service and the activities were very fun. We saw 5 turtles in the bay, snorkeled, paddle boarding, canoeing etc. I highly recommended Maria and her team for taking care of all your recreation needs and desires. We will be back next year!

I will go back.

トリップアドバイザーの評価 4.0/5

Bruce R トリップアドバイザー認証口コミ

This is one of my favorite places to stay. I love the snorkeling at their beach. Over priced food and drink, but so is every place else these days. Rooms are nice and clean. We loved the pool and food at the pool. Staff was friendly and very helpful.

基本的に快適であった。ドアの立て付けが悪かった。

お客さまの声 3.5/5

Ken ビジネス - 確認済みレビュー すべて

快適であった。

Dear Mr. A., Mahalo for taking the time to share your feedback with us. We’re pleased to hear that you found your stay generally comfortable and enjoyed aspects like the WiFi, breakfast, and overall cleanliness. That said, I want to sincerely apologize for the concerns you encountered during your visit, including the improperly fitted door and uncertainty regarding the taxi fare. We appreciate your input and will address these matters with our team to improve clarity and ensure a seamless experience for all guests. Your feedback regarding the level of service and sustainable initiatives is also valued, and we’ll use your comments to refine and enhance our offerings. Thank you for choosing us. We hope to welcome you back in the future for an even more flawless and relaxing stay. With warm aloha, Barbie Nakamura Director of Quality

との提携 TripAdvisor

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