Fairmont Orchid 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,769 件のレビュー

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, アメリカ合衆国

説明

ホテルのその他の情報

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

当ホテルの客室

ホテル所在地

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
アメリカ合衆国

GPS:19.951222, -155.859672

電話番号
ファックス +1 808-885-5778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,769 件のレビュー

トリップアドバイザーの評価  4.5/5  6,217 件のレビュー

2025エクセレンス認証

Wonderful experience most definitely recommend!

トリップアドバイザーの評価 5.0/5

Sarah R トリップアドバイザー認証口コミ

Amazing hotel and great spa with clean and friendly staff who will take care of you from the moment you step in the hotel till the last minutes of your stay. Special thanks to Kealoha at the spa who will make your spa experience memorable and comfortable. She also answered all the questions I had and explained the treatment as she went. 100% recommend!

Aloha Sarah, Thank you for taking the time to share your positive experience at Fairmont Orchid. We are delighted to hear that you enjoyed our amenities and found our staff to be attentive and friendly. It is wonderful to know that Kealoha at the spa made your visit memorable and provided you with thorough explanations during your treatment! Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the future. Best regards, Fairmont Orchid

Almost perfect with one area needing improvement.

トリップアドバイザーの評価 4.0/5

Peter2150 トリップアドバイザー認証口コミ

The Fairmont Orchid did not disappoint in delivering “the Fairmont Way “. As I have grown to expect from Fairmont hotels, a level of service, kindness, and professionalism, were all evident from the Valet staff to the front desk to housekeeping, the restaurant staff, and in particular the pool staff. I truly don’t know how Fairmont does it but they make you feel like family. The employees seem genuinely happy to be at work and make you feel that “Ohana” feeling… it’s truly a wonderful thing. Where I feel the hotel gets a small question/ding is on the quality of the food. Except for the bar/poolside food the rest of it was relatively average. For the quality of the hotel and the price point i feel you have every right to expect exceptional.. Had it not been for the gold lounge (which was wonderful in every way, including breakfast and a great staff) we felt the other restaurants were a bit below average. The service makes up for a lot, but I’m surprised based on my experience at other Fairmont's that the food was not better. We did book an oceanfront suite which was spectacular and the spa experience as well as the cabana rental on the ocean was very special. There’s a lot right about this hotel and I would certainly encourage anybody to go however, I also would encourage the hotel to look at the food quality and see how they might be able to do better.

Aloha, Thank you for taking the time to share your experience at Fairmont Orchid. We are delighted to hear that our staff provided you with the exceptional service and warmth that we strive for, creating that sense of ‘Ohana’ you mentioned. Your kind words about our valet, front desk, housekeeping, restaurant, and pool staff are truly appreciated. We acknowledge your feedback regarding the quality of the food in some of our restaurants. We continuously seek to enhance our culinary offerings and your insights will be shared with our culinary team for their consideration. It is wonderful to know that you enjoyed the Gold Lounge and found the oceanfront suite and spa experience to be exceptional. We appreciate your encouragement for others to visit and your constructive feedback, as it is vital for our ongoing improvement. We hope to welcome you back to Fairmont Orchid in the future. Warm regards and mahalo, Fairmont Orchid

Beautiful Hotel & Location

トリップアドバイザーの評価 5.0/5

SkiTrip123456 トリップアドバイザー認証口コミ

Recently stayed here with my wife for 5 nights for a birthday trip. It is about a 30/40 minute drive from the airport. The staff is excellent and welcoming from the moment that you arrive. The rooms are spacious, clean and luxurious. The grounds at this hotel are beautiful. From the private beach to the pool & grotto style hot tub, everything is well kept. They also have two golf courses to choose from. The breakfast buffet is one of the better ones that we've seen while traveling. With an omelette bar, two rows of hot foot, cold food, fruit and dessert bar... they have something for everyone. They have a lounge/bar area on the top floor with live music and a great view of the sunset. Binchotan is a great restaurant. The more "casual" of the two main restaurants but we found their food to be incredible. Brown's Beach House is the nicer of the two and also had excellent food and service. They also have a shuttle service that can drive you a few blocks to a grocery store and other amenities. I'd recommend this hotel to anyone staying on the Big Island!

Aloha Alex, Thank you for taking the time to share details about your wonderful experience at Fairmont Orchid! We are delighted to hear that you chose to celebrate a special occasion with us and that you found our staff to be welcoming and attentive throughout your stay. It is gratifying to know that you appreciated the spacious accommodations, our beautiful grounds, and the variety of amenities we offer, including our breakfast buffet and dining options. We strive to create a memorable experience for all our guests, and it is heartwarming to learn that you enjoyed our lounge area with live music and stunning sunset views. Your recommendation means a lot to us, and we hope to welcome you back for another delightful visit to the Big Island in the future. Warm regards and mahalo, Fairmont Orchid

Special place

トリップアドバイザーの評価 5.0/5

konagal トリップアドバイザー認証口コミ

This was my 4th or 5th trip to the Fairmont Orchid, so I obviously enjoy the resort. What made this trip truly outstanding was a couple exceptional staff members. Elizabeth went above and beyond helping me plan this special trip with my grandchildren and Rose greeted us on arrival to be sure everything was beyond perfect. I will always be grateful to Rose and Elizabeth for their kindness and professionalism!! Due to my grandson's life threatening allergies travel is a challenge, but I will return without reservation to the Orchid. This trip created lifelong memories for my granchildren and thats what it is all about. Thank you!!

Aloha, Thank you for sharing your wonderful experience at Fairmont Orchid. We are delighted to hear that your recent visit, your fourth or fifth, was made exceptional by the efforts of our dedicated team members, Elizabeth and Rose. Their commitment to providing personalized service and ensuring your stay was perfect truly exemplifies the hospitality we strive to offer. We are also pleased to know that your concerns regarding your grandson's allergies were handled with the utmost care, allowing you to create lasting memories with your grandchildren. Your kind words inspire our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back for another special stay in the future. Best regards and mahalo, Fairmont Orchid

Beautiful Resort | Good Staff Service

トリップアドバイザーの評価 4.0/5

Alex C トリップアドバイザー認証口コミ

The Fairmont is a stunning and relaxing resort. We actually booked a different hotel and cancelled upon check in - as it wasn’t what it was described to be. So we quickly booked a room at the Fairmont and headed over. Our check in took a little over 2 hours because they had trouble finding our last minute reservation, but they comped us some drinks and we got to relax in the beautiful weather outside. Service overall was really great. From breakfast to dinner to drinks by the pool. They give you water bottles upon check in (good quality) we’re really great and they have water stations scattered throughout. Housekeeping was very on top of it, a couple of the days they even cleaned it 2x! Overall, food was decent. Nothing was mind blowing or exceptional. I thought the prices of the drinks/food didn’t quite meet the overall value it should have been though. 2 people eating and drinking (not excessively at all) for 4 days was $2,000 which cost the same amount as the stay. Shoutout to Sherry from the front desk check in for being extremely sweet and Evelyn from the lounge for being so fun to talk to and recommending great drinks. We did the luau on the property as well and that was an AMAZING experience. Everyone did a fantastic job and the food there was actually the best we had the entire time. Moral of the story: the resort is beautiful, the pool area is a good size (a lot of yelling kids playing in the pool when we went though), the rooms were good sizes and nicely updated. Biggest cons: pricing for food and drinks were very high even though it wasn’t the best/didn’t feel it was worth it at a Fairmont. No music at the pool - when kids aren’t yelling it was too quiet, we needed to have something playing on our phones to relax to.

Aloha Alex, Thank you for taking the time to share your experience at Fairmont Orchid. We are delighted to hear that you found our resort beautiful and enjoyed the service provided by our staff, particularly Sherry and Evelyn. Your appreciation for the luau experience is also greatly valued, as we strive to create memorable events for our guests. Your comments about the pricing of food and drinks will be taken into consideration as we continuously seek to enhance our offerings. We understand the importance of creating an enjoyable atmosphere at the pool and will consider your suggestion regarding music to enhance the experience for our guests. Thank you once again for your valuable insights, and we hope to welcome you back in the future for another wonderful stay. Best regards and mahalo, Fairmont Orchid

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