Fairmont Hotel Macdonald 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,730 件のレビュー

Fairmont Hotel Macdonald - Image 1
Fairmont Hotel Macdonald - Image 2
Fairmont Hotel Macdonald - Image 3
Fairmont Hotel Macdonald - Image 4
10065 100th Street, T5J 0N6 EDMONTON, カナダ

説明

ホテルのその他の情報

  • Landmark riverfront building with over 100 years of history

  • Award-winning local cuisine at The Harvest Room restaurant

  • Luxury Health Club with saline pool, squash court and spa

  • Intimate size allows for impeccable, personalized service

当ホテルの客室

ホテル所在地

Fairmont Hotel Macdonald

10065 100th Street
T5J 0N6 EDMONTON
カナダ

GPS:53.540393, -113.489659

電話番号
ファックス +1 780-429-6481

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,730 件のレビュー

トリップアドバイザーの評価  4.4/5  1,839 件のレビュー

2025エクセレンス認証

Castle with great service

トリップアドバイザーの評価 4.0/5

PadresDiego トリップアドバイザー認証口コミ

The Fairmont is a standout in the city and, I think, along with the JW make up the only 4/5 star hotels. Having visiting both, the Fairmont was much more relaxing and a nice place to spend a few days. The grounds are immaculate and the feel of the hotel is very old world castle with a laid back atmosphere. There is nice dining and bar options on site and there is a pub or two about 3 blocks away. Edmonton downtown seemed much quieter than we were expecting, but there were a few places nearby and a walk to the hockey game was easy. The deluxe river view room was a nice layout and had everything you'd expect for the price point. The service was incredible, leave for 5 minutes and the room was made up and clean. Just super attention to detail and timing. Only issue is there is construction starting around 9am on the facade and grounds outside of the river view rooms portion so it does get a little loud. I imagine much louder on the lower floors. May want a city view room for the time being, which doesn't face the noise.

Thank you for taking the time to share such a detailed review! We’re thrilled to hear that you enjoyed the relaxing atmosphere, our old-world charm, and the attentive service from our team. It’s wonderful to know that your deluxe river view room met your expectations and that you appreciated the little touches that make a stay memorable. We also appreciate your feedback regarding the ongoing construction. We hope it won’t deter you from visiting again, and we’ll gladly assist with room selection to ensure the most comfortable experience. We look forward to welcoming you back to the Fairmont Hotel Macdonald for another enjoyable stay!

A trifling matter

トリップアドバイザーの評価 2.0/5

Andrea S トリップアドバイザー認証口コミ

I come to the fairmont frequently for the spa and occasionally order tea and a snack in the confederation lounge. A small order of fries is $14.00 !! The worst part is how greasy and burnt such a simple thing can be hesitate to order anything else. It’s so incredibly hard to understand! And nobody cares! Where is the restaurant manager?

Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience in the Confederation Lounge. We understand how disappointing it can be when a simple order doesn’t meet expectations, and we regret that the quality of your fries was not up to our standards. We take all guest comments seriously, and your feedback has been shared with our Food & Beverage team to ensure improvements are made. If you are open to it, we would appreciate the opportunity to make this right and restore your confidence in our offerings. Please feel free to reach out to us and ask for our Food & Beverage Manager so we can discuss this further and ensure your next visit is enjoyable.

Its definitely a castle!

トリップアドバイザーの評価 5.0/5

chrisv94 トリップアドバイザー認証口コミ

We were only in Edmonton one night to see a hockey game but this hotel was really as comfortable and accommodating as you would come to expect from the Fairmont brand. It is conveniently located, very clean, and our room was quite comfortable and well appointed. The best part though was getting to spend time with the wonderful hotel doggie in the lobby! As good as everything else at the Macdonald was, we would return just to see him!

Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed your stay and found your room comfortable and well-appointed. It’s also wonderful that Hendricks made such a memorable impression—he certainly enjoys meeting our guests almost as much as they enjoy meeting him! We hope your next visit to Edmonton allows for a little more time to explore, and we’d be thrilled to welcome you back to the Fairmont Hotel Macdonald… if only to see Hendricks again!

**Deeply Disappointed - No Sleep Due to Undisclosed DJ Event**

トリップアドバイザーの評価 1.0/5

FlatfootNomad トリップアドバイザー認証口コミ

My family of five stayed in room 238 for a weekend and had one of the worst hotel experiences we've encountered. We were completely blindsided by a DJ event taking place directly below our suite. From evening until 1 AM, our room was filled with pounding bass and DJ announcements. None of us could sleep. This is a historic building with no soundproofing, and it felt like the event was happening in our room. What makes this experience even more frustrating is that when we raised this issue with hotel management, we learned these DJ events happen *weekly*. Yet at no point during booking or check-in were we informed that our room would be directly above a late-night event venue. When I asked why guests aren't notified of these events at check-in, I was told "these are business decisions." That response shows a complete disregard for guest experience. A simple heads-up would have allowed us to either choose a different room or make an informed decision about staying elsewhere. Instead, we paid premium prices for a sleepless night with our children. The Fairmont brand is known for luxury hospitality, but this location prioritizes event revenue over guest comfort without even the courtesy of disclosure. I cannot recommend staying here, especially with children, and would strongly advise future guests to specifically ask about events before booking. **Rating: 1/5 stars**

Thank you for taking the time to share your feedback. We sincerely apologize for the disruption you and your family experienced during your stay and understand how upsetting this must have been, particularly while traveling with children. We recognize that you have shared feedback with us on multiple platforms, and please know that our team was actively working to address the noise situation and provide a recovery solution, including a complimentary night, prior to your review. We hope this demonstrates our commitment to resolving the matter and making things right. Regarding points for the comped night, ALL points can only be awarded for paid stays. Our ALL Customer Care team is in touch with you directly to discuss your stay and assist further. We appreciate your candid feedback and want to assure you that event noise is always carefully monitored and kept at an appropriate level. We will continue to review our communication to better inform future guests and ensure their comfort.

A perfect spot to explore downtown Edmonton or to catch the LRT to explore the other neighborhoods.

トリップアドバイザーの評価 5.0/5

Lee A トリップアドバイザー認証口コミ

Everyone at this hotel was so kind and helpful--especially aiding me to print out our boarding passes. We had a spectacular view of the North Saskatchewan River from our room. It was a perfect spot to explore downtown Edmonton or to catch the LRT to explore the other neighborhoods. Our room was well appointed!

Thank you for sharing your wonderful experience! We’re so glad our team could assist you and help make your stay comfortable, and that you enjoyed the view of the North Saskatchewan River and the convenience of exploring downtown Edmonton. It’s always a pleasure to hear that our guests felt well cared for. We look forward to welcoming you back on your next visit to Edmonton!

との提携 TripAdvisor

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