Fairmont Dallas 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 2,632 件のレビュー

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1717 N Akard Street, 75201 DALLAS, アメリカ合衆国

説明

ホテルのその他の情報

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

当ホテルの客室

ホテル所在地

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
アメリカ合衆国

GPS:32.785499, -96.80117

電話番号
ファックス +1 214-720-7405

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  2,632 件のレビュー

トリップアドバイザーの評価  4.2/5  3,474 件のレビュー

Comfortable, Yet Behind the Times

トリップアドバイザーの評価 3.0/5

AmericanPhotographer トリップアドバイザー認証口コミ

We recently stayed at the Fairmont Dallas, and while the service was a highlight, the hotel itself feels due for a refresh. Pros: • The staff were excellent — friendly, professional, and genuinely helpful throughout the stay. 🧑🏼‍💼 • The location is convenient, though not the most desirable part of downtown Dallas. • Restaurant food was very good, well-prepared and flavorful.🍝 • Gold Lounge hours were generous and often extended beyond the posted times.🍤 • The hotel is very close to the Dallas World Aquarium, which quickly became a favorite.🐠 Cons: • Long lines at check-in, even during non-peak hours. • Even with a suite, there were no notable views. • Rooms and gym need renovation — both feel dated.🏋🏻‍♀️ • Elevators take a long time to arrive, especially when the hotel is busy. • The restaurant menu is very limited for vegetarians and vegans.🥙 • No Nespresso machine in the room and no morning coffee available in the lobby.☕️ Overall: The Fairmont Dallas offers excellent staff and good food, but the physical property and guest flow lag behind expectations for the brand. With renovations and better operational efficiency, this could be a standout stay. For now, it’s comfortable, but not memorable.

Dear Guest, Thank you for taking the time to share such a thoughtful and balanced review. We’re pleased to hear that our team and dining offerings stood out during your stay, and that you enjoyed the convenience of our location and the Fairmont Gold Lounge. We also appreciate your candid feedback regarding check-in flow, room and gym condition, elevator wait times, and menu variety. Your insights are valuable as we continue working to enhance both the property and the overall guest experience. We hope to have the opportunity to provide a more memorable stay in the future. Best regards, Fairmont Dallas

Best Concierge Experience

トリップアドバイザーの評価 5.0/5

Akkanusing トリップアドバイザー認証口コミ

We had booked a stay at the Fairmont for my wife's 30th birthday, and I wanted to do something special. I had one of the best experiences with Fairmont's Concierge team who assisted me in making my wife's birthday a special one. I mostly spoke with Philip Powell but I know his team played a crucial role in allowing all of this to come together. They allowed me to ship decorations for the room that they helped to put up. Then Philip suggested to share some pictures of Haylee with her friends and family and he would have his team frame and set it up all around the room. They had the champagne and cake waiting for us when we got there and my wife was shocked! I want to shoutout additional members on Philip's team Darrel Lucas and bellman Max who played key roles in making all of this come together and ensure everything was in order. I truly appreciate the concierge team at Fairmont, and I can say I have not worked with a better team that was so accommodating. All their responses via email or phone were timely and it was a pleasure to work with them. If you want to plan something special for your loved ones, I highly recommend staying at the Fairmont Dallas because Philip and his team will ensure what you plan is truly a special one. I also want to mention that I left my Bluetooth speaker in the room and Philip was able to locate it for me, and then Jack Farley from the Front desk helped me deliver it to the Uber Courier to ensure it got delivered to my in laws in Frisco. I really appreciated all their efforts here.

Dear Guest, Thank you for your wonderful review and for sharing such a meaningful experience. We’re truly honored that you chose Fairmont Dallas to celebrate your wife’s 30th birthday, and it’s incredibly rewarding to hear how our concierge team helped bring your vision to life. Philip, Darrel, Max, and Jack will be delighted to know how much their care, creativity, and attention to detail meant to you and your family. From the room décor and special surprises to reuniting you with your forgotten item, we’re so glad our team could make the experience both memorable and seamless. Thank you for your heartfelt recommendation, and we look forward to welcoming you back to Fairmont Dallas for many more special moments. Best regards, Fairmont Dallas

Stay Away From This Fairmont Dallas

トリップアドバイザーの評価 1.0/5

F9477RTcarlosm トリップアドバイザー認証口コミ

My Family and I usually look to spend our Holidays Christmas and New year at any of the Fairmont Hotels , because of the luxury , elegance and level of service that we have receive in many of the properties around the world, including USA, Canada and Europe , Regrettably on this occasion we encountered what is overall the worst Fairmont property we have experienced. From the moment we arrive we feel something different about this property , the rooms that they assign to us it was really bad for a family of 4, 2 adults and 2 Teens, after we paid for an Upgrade we have a Suite which by the way was even worse, we have to go to the lobby in order to get some Body wash and Shampoo because they didn't refill the bottles and by the way the phone didn’t work in the room. The common areas were noticeably dirty, the building feels outdated and the public restrooms showed visible damage and lack of maintenance. In the bathrooms, the shower had extremely low water pressure, the toilet required flushing four times for proper use, the refrigerator was not functioning, and the in-room safe its not working. we have to change room because of the size of the beds, after paying for. These deficiencies alone are concerning; however, what was most disappointing is that this property does not reflect the quality - category - or warmth of service that Fairmont is known for. Having stayed at multiple Fairmont hotels across Canada and the United States, I can confidently say that this is, without question that this is the worst Fairmont property I have experienced. The pool area which should be a highlight of any Fairmont property, was in an unacceptable and completely neglected condition. The entire pool area appeared abandoned the restrooms were closed and blocked, there were no towels available for guest use, and the flooring was poorly maintained to the point that the area was essentially unusable. Additionally, the green areas looked more like overgrown weeds than properly maintained gardens Overall, this area was a total disappointment and far from the standards expected of a luxury hotel. Additionally, the restaurant service was unacceptably slow and inefficient. The fact that a 20% gratuity is automatically added appears to negatively impact the level of service, as staff seemed indifferent to guest satisfaction This practice undermines the hospitality experience and does not align with the premium service standards expected from a Fairmont hotel. While the hotel does benefit from a privileged and convenient location, this is unfortunately the only positive aspect I can highlight. Beyond this the overall experience was deeply disappointing and I would not choose to stay at this property again. If this had been my first experience with the Fairmont brand, these shortcomings might have gone unnoticed. However, for guests who are familiar with Fairmont’s usual level of excellence, it is immediately clear that this property does not meet the brand’s established standards.

Dear Guest, Thank you for sharing your feedback. We’re very sorry to hear about your experience and that it fell so far short of the Fairmont standards you know and expect. We’d like the opportunity to look into this further and assist directly. Please send us a direct message on social media so we can work to resolve this with you. Best regards, Fairmont Dallas

Great holiday visit! Beautiful hotel, great location!

トリップアドバイザーの評価 5.0/5

themdills トリップアドバイザー認証口コミ

Staff was the best! Great service everywhere we went. Front desk team was excellent: Lilian, Jaclyn and especially Buy! Dining room staff were all so friendly and handled a backed up kitchen with grace. Hotel was beautifully decorated for the holidays and rooms extremely clean.

Dear Guest, Thank you for your wonderful review! We’re thrilled to hear that our team made such a positive impression and that you received great service throughout the hotel. It’s also great to know you enjoyed the holiday décor and the cleanliness of your room. We look forward to welcoming you back to Fairmont Dallas again in the future. Best regards, Fairmont Dallas

Highly Recommend

トリップアドバイザーの評価 5.0/5

P9443ZCkristinm トリップアドバイザー認証口コミ

The Fairmont is such a lovely hotel, and the location in the middle of Dallas makes it really convenient. It’s very clean, and there are several great spots to eat right in the hotel. What really stood out to me, though, was the staff. My best friends surprised me with a night there for my birthday, and they worked with the concierge ahead of time. Darrell and Phillip were incredible. They decorated the room, left an amazing charcuterie board for us, and even came by to wish me a happy birthday in person. When we checked out the next morning, they remembered us and sang Happy Birthday again, which was so unexpected and thoughtful. The whole experience just felt personal and genuine. I’d happily stay at the Fairmont again, and I really do think the staff makes it special compared to other places in DFW.

Dear Guest, Thank you for your wonderful review and for sharing such a special experience! We’re truly honored that you chose Fairmont Dallas to celebrate your birthday. It’s heartwarming to hear how Darrell and Phillip helped create such a memorable and personal stay, from the thoughtful room decorations to the surprise charcuterie and birthday wishes. We’re delighted you enjoyed the hotel, its convenient location, and dining options, but most of all that our team made you feel so well cared for. We look forward to welcoming you back to Fairmont Dallas for many more celebrations in the future. Best regards, Fairmont Dallas

との提携 TripAdvisor

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