Fairmont Copley Plaza, Boston 4 星

客户意见评级 (ALL 评级) 4.4/5 4,243 评论

保证最优惠房价
Fairmont Copley Plaza, Boston - Image 1
Fairmont Copley Plaza, Boston - Image 2
Fairmont Copley Plaza, Boston - Image 3
Fairmont Copley Plaza, Boston - Image 4
138 St James Avenue, 02116 波士顿, 美国

描述

酒店其他优惠

  • 酒店地理位置优越，临近纽伯里街和 Copley Place 购物中心

  • 酒店是 OAK 餐厅所在地，该时尚餐厅提供从农场到餐桌美食，包括早餐、午餐、晚餐

  • 14 间精心布置的活动室，可满足从董事会议到舞会盛宴等各种需求

  • 屋顶健身俱乐部和室外露台，可饱览后湾美景，是理想的锻炼场所

  • 25,000 平方英尺设备齐全、文艺复兴风格的会议及活动空间。

我们的客房

酒店位置

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 波士顿
美国

GPS:42.349263, -71.076357

电话
传真 +1 617-267-7668

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  4,243 评论

TripAdvisor 评级  4.4/5  5,036 评论

卓越奖 2025

Customer support needs improvement

Tripadvisor 评级 1.0/5

vagrantchild 经 TripAdvisor 认证的评论

I would like to raise concerns regarding both the invoicing process and the customer service experience I encountered. I noticed an additional small charge that was not included in the original invoice. Since this is a business expense, I needed clarification. Unfortunately, the operator I spoke with was unacceptable in her conduct. She was impatient with my questions and transferred me to the wrong department. When I called back and asked for her name, she refused to provide it and then hung up on me. On my third attempt, she was rude again, but finally transferred me to the correct team, who were able to provide an updated invoice and explained that the small charge. I believe that it is the hotel’s responsibility to provide an accurate, up‑to‑date invoice. More importantly, it is also your commitment to ensure that your customer support team is trained to assist guests professionally. Experiences like the one I had with the operator, Arnella, fall far short of that expectation. Please do let me know if you have any questions or comments. Thanks Jay

Lovely and very comfortable hotel in a great location

Tripadvisor 评级 5.0/5

tripsgaloreandmore 经 TripAdvisor 认证的评论

The hotel is a grand old hotel nicely updated. Our room was spacious as was the bathroom. We had a comfortable king size bed. The staff were friendly and helpful. We loved the dog Cori, who is a black lab and a hotel ambassador. Such a special touch! The hotel is in a great location on Copley Square- a block from Back Bay Station and the local T ( subway).

Birthday Celebration

Tripadvisor 评级 5.0/5

12lisajb2021 Couples - 经 TripAdvisor 认证的评论

We came to the Fairmont Copley Plaza to celebrate a birthday and were warmly welcomed by an attentive crew. During check-in Emmanuel found out that we were celebrating a birthday and promptly provided us with a free room upgrade and a treat of chocolate covered strawberries and Prosecco! What a delightful surprise. Thank you!

Thank you for sharing such a delightful review. We are thrilled that Emmanuel and our team were able to make your birthday celebration so special with a thoughtful upgrade and treat. Creating memorable and personalized experiences for our guests is always our greatest pleasure. We look forward to welcoming you back to Fairmont Copley Plaza for many more celebrations to come.

One of the absolute

Tripadvisor 评级 5.0/5

Johncmj Couples - 经 TripAdvisor 认证的评论

We were greeted upon arrival. The desk clerk remembers our name. Our room was upgraded without even telling us. The day was absolutely perfect.

Thank you for sharing such a wonderful review. We are thrilled that our team’s personalized service, from a warm welcome to the thoughtful room upgrade, made your day so memorable. It is always our goal to create effortless and exceptional experiences for our guests. We look forward to welcoming you back to Fairmont Copley Plaza for another truly perfect stay.

Good but with some drawbacks.

Tripadvisor 评级 4.0/5

Melanie H 经 TripAdvisor 认证的评论

I am here for a national convention. I upgraded to the studio suite - nice size room, but there is no sofa, only a single chair, so if you were with someone there would be no place to sit and watch TV. The bed is extremely comfortable. There is no place to put a room service tray except the desk, which I was using for work and had to clear off. The restaurant is extremely pricy - it would be great if they had more bistro style offerings - $19 for clam chowder with very few clams? Housekeeping staff is amazing - the room was spotless, and when I messed up the coffee maker they sent someone to show me how to do it! Room 260 was a bit shabby - there was an uncovered wire hanging from what I was told was the doorbell unit with no cover. The tile in the shower was abysmal - I haven't taken a shower yet but it is really dated. Plenty of towels and well lit. Again, the staff is great and the convention catering was quite tasty and much better than the usual rubber chicken fare. I was surprised that two of the courses for our luncheon were loaded with nuts, and my non-nut options were significantly less nice than the nut options (over-frozen sorbet instead of Boston cream pie).

Thank you for sharing your detailed feedback. We are delighted that you found your bed comfortable, appreciated the attentiveness of our housekeeping team, and enjoyed the quality of our special Events Menu options. We also appreciate your observations regarding the Studio Suite layout and dining options, and your comments have been shared with our team to help enhance future guest experiences. We would be pleased to assist you personally on a future visit to select accommodations that best suit your needs for an effortless and enjoyable stay. Thank you again.

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其他网络用户评价我们的酒店

  • 1,001 评论 9.6/10 位置
  • 1,801 评论 6.1/10 房间
  • 2,007 评论 8.7/10 服务
  • 29 评论 7.3/10 上网
  • 858 评论 7.5/10 氛围
  • 804 评论 7.6/10 设施
  • 472 评论 5.7/10 清洁度
  • 192 评论 8.1/10 酒吧和饮品

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