Fairmont Banff Springs 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 5 762

Гарантия
лучшей цены
Fairmont Banff Springs - Image 1
Fairmont Banff Springs - Image 2
Fairmont Banff Springs - Image 3
Fairmont Banff Springs - Image 4
405 Spray Avenue, T1L1J4 БАНФ, Канада

Описание

Особенности отеля

  • Отмеченный наградами Fairmont Spa и фитнес-аква-центр

  • Крытые и открытые подогреваемые бассейны, детский бассейн и крытое джакузи

  • Сложные 9- и 18-луночные поля для гольфа между речкой и горами

  • Отель с удобствами для питомцев: лежанки, миски и лакомства

Наши номера

Расположение отеля

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 БАНФ
Канада

GPS:51.164332, -115.56183

Телефон
Факс +1 403-762-5755

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 5 762

Рейтинг TripAdvisor  4.4/5  Отзывов: 9 831

Сертификат качества 2025

Not All It's Cracked Up To Be!

Примечание: Tripadvisor 2.0/5

TrailBlazer276742 Реальные отзывы TripAdvisor

Although the Banff Fairmont is historic, it is old, the rooms a bit beat, and very large with over 725 rooms, thus lacking in a personal touch. Our trip was delayed on the Rocky Mountaineer due to mechanical problems and we did not reach our room until 2am rather than the anticipated 5pm arrival. This was a once in a lifetime trip with our daughter and her husband for my husband's 70th birthday. When we asked for a small break in our rate, the staff was unwilling to assist us in any way although we were paying nearly $5,000 per night for 2 rooms, yes $5,000 per night for 2 rooms! We missed the following day's included breakfast and were unable to enjoy the room at all. Yet the managers would not give us any break in our rate. Unfortunately, this experience left us with total dissatisfaction and made what was to be a fabulous trip quite disappointing.

Incredible hotel!

Примечание: Tripadvisor 5.0/5

Rob K Реальные отзывы TripAdvisor

An exceptional hotel that I would place as a must do. Even with the elevated price associated with staying at this hotel, my visit there was so profound that the memories will outlast the expense. This is a bucket list type of hotel that you should make a priority.

We are so pleased to hear that you departed with lasting memories. Thank you so much for sharing and for recommending to others. ~ Fairmont Banff Springs

Exceptional facility and guest services at all levels within hotel and hotel arranged tours.

Примечание: Tripadvisor 5.0/5

A432ZEdavidl Реальные отзывы TripAdvisor

Exceptional hotel and surrounded by snow caped mountain peaks. Easy walking distance to town of Banff with numerous top notch restaurants.

Thank you so much for the kind feedback for our team, especially in Resort Activities. We will be happy to share your feedback with them and thank you for choosing the Fairmont Banff Springs!

Incredible setting and service, but room size and value fell short for the price

Примечание: Tripadvisor 3.0/5

Jedi1984 Реальные отзывы TripAdvisor

We stayed at the Fairmont Banff Springs over Christmas as a special luxury treat after a long year of work, travelling from overseas for the stay. We split our Banff time between another hotel and the Fairmont, checking in here specifically for Christmas before returning to our original accommodation. There’s no denying the hotel itself is incredible. Visually and in overall feel, it’s exactly what you expect. Fine dining, beautiful Christmas setups, retail, casual takeaway food options, and absolutely stunning views of the snow-covered mountains. We stayed for three days and didn’t leave the property once because everything you could need was there. Food and beverage was excellent across the board. Rundle Bar was a standout and a fantastic place to sit with a drink and people-watch. We also dined twice at the buffet on Christmas Eve and Christmas Day. The food was genuinely impressive, though it was extremely busy and staff were rushed off their feet, which meant some waiting for drinks and follow-ups. The service overall was very strong. Staff were friendly and attentive, including at check-out, where taxis were heavily backed up. The hotel arranged to drive my partner and me to our next location in a personal car, which I thought was outstanding service. Housekeeping were also lovely. As they were working on Christmas Day, we left a larger tip that morning as a small thank you, and I left notes during our stay and returned to thoughtful replies, which was a really nice personal touch. As it was Christmas, we woke on Christmas morning to a stocking filled with treats hanging on our door, and there was a welcome holiday message waiting on the bed at check-in. Nightly turndown service was excellent, and it was genuinely nice returning to a room that felt freshly serviced again each evening. The spa experience was another highlight. It’s adults-only, calm, and beautifully set up. The mineral pool, spas, and outdoor hot tub on a -26°C snowy day was unforgettable. The spa facilities, change rooms, lockers, and food and drink offerings were all exceptionally well done. That said, there were some significant drawbacks that ultimately impacted the experience for me, particularly given the price point and the fact this was meant to be a special Christmas stay. The room was extremely small. Opening even one suitcase was difficult, and with two suitcases it became a game of Tetris just to move around the room. The bathroom was also tiny, with no bench space for two people, meaning toiletries had to be kept on the small bench under the TV in the main room. For the price we paid, I would expect a walk-in shower rather than a bathtub-and-shower setup. For a luxury hotel, I also expected a higher standard of room finish. There was a random piece of wood fixed above the window, with visible screws drilled into it, which felt out of place. We also couldn’t locate an elevator servicing our section of the hotel, meaning we had to wheel our suitcases up stairs to reach our room. I also booked the behind-the-scenes history tour, which had been recommended to me, and it was unfortunately a major disappointment. The host arrived late, appeared rushed, and largely read from information displayed on walls. The tour lasted around 45 minutes, visited only two locations, and ended abruptly. I expected far more depth and access given the reputation of the hotel. Writing this review genuinely pains me. I wanted a perfect Christmas experience, and while many elements were exceptional, I left feeling disappointed for what we paid. My honest recommendation would be to stay elsewhere that fits your budget and still enjoy what the Fairmont does best. You can book restaurants, bars, the spa, and facilities in advance without staying onsite, and you can also visit the Fairview Lookout for incredible photos of the hotel. You’ll still experience the magic without the premium accommodation cost.

Thank you for taking the time to share such a thoughtful and detailed review of your Christmas stay with us. We are truly pleased to hear that you enjoyed the hotel generally, festive atmosphere, dining experiences, spa facilities, and the genuine care shown by our team throughout your visit. We are equally grateful for your candid feedback regarding the guestroom size, finishes, and the history tour. While we take all comments seriously, we regret that we are unable to investigate the specific guestroom concerns further, as we are unable to identify your reservation through your TripAdvisor account. That said, your observations have been shared internally for awareness and review. We would very much welcome the opportunity to connect with you directly in the future should you feel inclined, as this allows us to better understand the details of a stay and explore how we might improve or assist more personally. Thank you again for choosing Fairmont Banff Springs for such a meaningful occasion, and for recognizing the many team members who helped make parts of your holiday memorable. Warm regards, Fairmont Banff Springs

Christmas at the Castle - a magical stay

Примечание: Tripadvisor 5.0/5

Eileen D Реальные отзывы TripAdvisor

Christmas at the Castle was MAGICAL! We stayed at the hotel during the holiday week, and everything felt so festive and homey. From before check-in, the service was top-notch. We worked closely with the concierge team on several pre-visit arrangements, which were all executed flawlessly. A special shout-out to team member Don Mooney for the incredible time and care he took with me on the phone, providing recommendations to make our family's holiday time in Banff special. All the staff we encountered during our stay were equally friendly and professional, and the dining throughout the hotel was top-notch. We especially loved the Rundle Bar with its live music, cozy fireplace, and beautiful views. We did have a few issues with our room (#340). The bathroom was uncomfortably small. The toilet was just inches from the wall in front, making it practically unusable. Additionally, it became very warm and stuffy in the evenings, making it difficult to get a good night's sleep. We look forward to visiting again as a family, either to experience the summer in Banff or to return during the very special holiday season. Thank you for making our first Christmas away one to remember!

Thank you so much for sharing such a thoughtful and detailed review of your Christmas stay at Fairmont Banff Springs. We are truly delighted to hear that your first Christmas away felt magical and memorable, and that the festive atmosphere, dining experiences, and service from our team helped create a special holiday for your family. We are especially grateful for your kind recognition of our Concierge team and for highlighting Don Mooney’s exceptional care and dedication. Your praise will be shared with him and the wider team, as it is always rewarding to know their efforts made a meaningful difference. At the same time, we sincerely appreciate you bringing the concerns regarding your guest room to our attention. We regret that the bathroom layout and room temperature impacted your comfort during the evenings. Please be assured that our Engineering team will be taking a look at the HVAC system to ensure it is working properly. Thank you for choosing to spend the festive season with us. We look forward to creating some special memories with your family during the summer or for another Christmas at the Castle. Sincerely, ~ Fairmont Banff Springs

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