Dear Denis I., Thank you for your kind words regarding your recent stay at Mercure Langkawi Pantai Cenang. We are thrilled to hear that you and your children enjoyed the excellent service and found our hotel to be accommodating. Your feedback is greatly appreciated, and we look forward to welcoming you back for another delightful experience in the future. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Marina V., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated the spacious room with a view of the pool and the cleanliness maintained by our team. We also appreciate your comments about the breakfast, including the coffee quality, as it helps us improve our offerings. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Maksim L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel satisfactory. However, we sincerely apologize for the inconvenience caused by the elevator wait times. Your comments are invaluable to us, and we will take them into consideration as we continuously strive to enhance our guest experience. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Kirill Gamilin, Thank you for your feedback. We regret that your stay did not meet your expectations. Unfortunately, some rooms have a limited view due to their location. We recommend inquiring at the front desk upon check-in to learn about available accommodation options. Your comments will help us improve our service. Sincerely, Hidayah Soberi Guest Experience Executive

Dear ELENA K., Thank you for taking the time to share your honest feedback. We’re truly sorry to learn that your stay did not meet your expectations, and we regret that you left feeling disappointed and unwelcome. This is certainly not the experience we aim to provide our guests. We apologize for the lack of clear information upon arrival regarding Wi-Fi access and breakfast arrangements, as well as for your concerns about the pool temperature, availability of sun loungers, and breakfast quality. Your comments regarding the dining ambience and terrace view are also well noted. These are important points, and we are sharing them with our management and relevant teams to review and improve both our service delivery and facilities. We sincerely appreciate your feedback, as it helps us identify areas where we must do better. Should you consider giving us another opportunity in the future, we would truly value the chance to restore your confidence and provide a more comfortable and welcoming experience.. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Pavel A., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our staff, service, and cleanliness. We sincerely apologize for the view from your room and appreciate your understanding. We look forward to welcoming you back to our hotel in the future and hope to provide you with an even better experience. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Iuliia S., Thank you for taking the time to share your positive experience at Mercure Langkawi Pantai Cenang. We are delighted to hear that you enjoyed our spacious rooms, excellent location, and the attentive service from our staff. It is also wonderful to know that you appreciated the variety of our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Kubyra E., Thank you for your feedback regarding your recent stay. I apologize for any misunderstandings during your check-in process. We strive to provide clear information about our amenities, and I appreciate your comments as they help us improve. I am pleased to hear that you enjoyed our breakfasts. Sincerely, Hidayah Soberi Guest Experience Executive

Dear E. Poslavskaiaia, Thank you for your wonderful feedback. We are delighted to hear that you found our staff to be excellent and appreciated the cleanliness of our premises. It is also gratifying to know that you enjoyed our food offerings. Your positive remarks motivate us to continue providing exceptional service to all our guests. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Ekaterina N., Thank you for your positive feedback regarding your recent stay at Mercure Langkawi Pantai Cenang. We are delighted to hear that you appreciated our ideal location, breakfast offerings, and the attentiveness of our staff. Your suggestion about additional shelving and hangers in the rooms is valuable, and we will certainly consider this for future enhancements. We look forward to welcoming you back soon. Sincerely, Hidayah Soberi Guest Experience Executive

Dear ARTEM G., Thank you for sharing your feedback. We’re glad to hear that most aspects of your stay were satisfactory, but we sincerely apologize that the room cleaning did not meet your expectations. Please be assured that we have shared your comments with our Housekeeping team to ensure improvements are made and that every guest enjoys a consistently clean and comfortable stay. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Sincerely, Hidayah Soberi Guest Experience Executive

Dear OFELIYA N. , Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, comfortable and well-equipped rooms, and the various thoughtful touches we provide, from complimentary drinks to filtered water in the bathroom. It’s also great to know you appreciated our pool, staff, and proximity to the beach. Your kind words mean a lot to our team, and we look forward to welcoming you back to Mercure Langkawi Pantai Cenang for another memorable stay. Sincerely, Hidayah Soberi Guest Experience Executive

Dear KHASANOVA K., Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our modern rooms, generous breakfast buffet, and convenient location. It’s also wonderful to know that our team made a positive impact on your stay — we’ll be sure to share your special thanks with them. We look forward to welcoming you back to Mercure Langkawi Pantai Cenang for another enjoyable stay! Sincerely, Hidayah Soberi Guest Experience Executive

Dear Mr. Alexei Bichutsky, Thank you for sharing your feedback following your recent stay with us at Mercure Langkawi Pantai Cenang. We’re pleased to hear that you appreciated our location and facilities. Regarding your concerns, please allow us to clarify: all coffee and tea provided in the room is complimentary throughout the stay. Additionally, we are proud to offer a free minibar on the first day of arrival—something not commonly provided in many hotels, and we’re glad to extend that added value to our guests. With regard to the in-room safe, we understand your frustration. However, the safe box can function smoothly if the password is set and remembered correctly. Our team is always ready to assist with resetting it if needed, and we regret that this could not be resolved more efficiently during your stay. We also sincerely apologize for the delay in food service during dinner. Your comments have been shared with our kitchen and service teams, and we are currently reviewing our procedures to ensure better timeliness and accuracy moving forward. We value your input, as it helps us improve. We hope to welcome you back again for a more seamless and enjoyable experience in the future. Sincerely, Hidayah Soberi Guest Experience Executive

Dear VADIM` S., We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hidayah Soberi Guest Experience Executive

Dear Iuliia G., Thank you for sharing your detailed feedback with us. We’re glad to hear that you enjoyed the location, the new rooms, and the helpful service from our reception team. We always strive to provide a convenient and comfortable experience for our guests, and it’s great to know that the map for parking and the proximity to key amenities like shops and the beach were beneficial to you. We sincerely apologize for the issues you encountered with the cleanliness of your room. We take cleanliness very seriously, and we regret that the floor was not up to standard. We will be addressing this with our housekeeping team to ensure that such oversights are avoided in the future. Your comfort is important to us, and we truly appreciate your feedback on this matter. Regarding breakfast, we understand your desire for more variety and we appreciate your input. We are always looking to improve the dining experience for our guests, and we will pass your suggestions on to our kitchen team to see how we can offer a wider selection of items. We also apologize for the lack of shade by the pool during the day. We understand how important it is to have a comfortable area to relax, especially in the heat, and we will be looking into ways to improve the pool area to ensure more options for guests seeking shade. Thank you again for your feedback. We are pleased that overall, you had a good impression of your stay. We hope to welcome you back in the future and provide you with an even better experience. Kind regards, Sincerely, Hidayah Soberi Guest Experience Executive

Dear ANNA M., We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hidayah Soberi Guest Experience Executive