Hotel Mercure Oostende 4 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 1.376 recensioni

I plus dell'hotel

  • Spiaggia di Ostenda a 250 metri

  • Nel centro della città

  • Wifi gratis

  • Parcheggio privato a pagamento

  • Aeroporto di Ostenda a 10 minuti di auto

Hotel approvato ALLSAFE

Le nostre sistemazioni

Che tu scelga la Standard, la Superior o la Privilege, tutte le camere offrono un'atmosfera accogliente e moderna. Le camere sono dotate di aria condizionata, telefono, cassaforte per computer portatile, TV, USB point e frigorifero.

Posizione dell'hotel

Hotel Mercure Oostende

Leopold II laan 20
8400 Ostenda
Belgio

Coordinate GPS:51.230344, 2.91345

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni

RESTAURANT

Il nostro ristorante offre un'ottima selezione di piatti in un ambiente rilassato e informale. Per i gruppi possiamo servire una cena o un pranzo a buffet su richiesta.

Take advantage of our Flight + Hotel offers

Discover

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  1.376 recensioni

Giudizio TripAdvisor  4.0/5  807 recensioni

Certificato d'eccellenza 2023

Poor Experience

Punteggio Tripadvisor 1.0/5

Klaus5458 Recensione certificata TripAdvisor

Stayed from 10. - 13.05.2023 in this hotel. Had booked thru EMIRATES Rocketmiles. Smooth and easy booking procedure. Upon arrival all paperwork was well-prepared, so check in was very fast. Location close to the beach and the casino is very good, also the beautiful Leopold-Park is only a 1-minute walk away. Room is a bit small, but for 1 person it will do, and you can stay in the lounge. I only and really missed a closet, to put in my clothes. Well for 3 days it will do without, but for any longer vacation or so it's not so convenient. The a.m. lounge is near to the entry and very nice. You can stay there very comfortable and have a drink or a snack. B'fast is very rich, even with 25,- EUR a bit expansive, but I got everything I like. Check out was also very fast and easy, paid b'fast and beverages with my credit card and left. Few days later I checked my Credit Card statement, and had to see the bad surprise, that this hotel charged me twice, for b'fast / beverages which I approved during check out and which is o.k. and another more than 300,- EUR which I never approved. Well, mistakes can happen, looked on the Accor homepage, found e-mail address and name of the hotel director and mailed to them – attn. Mr...., Director / or to whom it may concern. Rocketmiles booking confirmation was attached, mentioning that the room is paid. Thought there will be any reaction – but nothing happened up to now, 10 days after my mail! This behavior is completely unacceptable. First they treat my Credit Card like a kind of self-service shop and charge it w/o my approval, second they do not reply a customer's mail in due time. Incredible! In the meantime I involved Accor and my Credit Card provider. What I must do next? Go to a lawyer? To make it clear, this is not against Accor. I'm since a long time either a Gold or Platinum Member with them, showing that I'm happy with them, but I can only recommend to beware of this MERCURE Oostende, there are so many others in town. Take a look at TripAdvisor!

Very lovely hotel and room

Punteggio Tripadvisor 4.0/5

VodkaQueenNL In coppia - Recensione certificata TripAdvisor

We stayed here for one night for a concert at the Hippodrome. It's a 10 minute walk from the train station to the hotel. We arrived early, so it was not possible to check in, but we were able to leave our luggage and walk around the town a bit. We came back later and were checked in and advised how to reach the room by a lift at the back - quite a compact space, so not ideal if you want to keep distance. Nevertheless, we got to our room and it was very nice - carpet a little shabby at the door and the bathroom was small considering the room itself was quite big, but the toiletries were very luxury. There was also complimentary water and glasses - a big plus for me. Paper cups are ok, but do get soggy after a while, so glasses are perfect. As a Silver member, I also took advantage of the welcome drink, but as it was busy in the evening, we were able to take our drinks up to our room. We didn't take advantage of breakfast - at 22 euros per person, this is by far the most expensive I have seen it at in the Accor chain. There are plenty of nearby cafes to eat at. We got a really nice breakfast at Cheers just across the road. It was nice to have some luxury, even if it was just for one night.

Dear Guest, Thank you for taking the time to share your experience with us. Your comfort and satisfaction is our top priority, so we're delighted to know that you had such a pleasant stay with us. We look forward to welcoming you again. Best wishes, Bert Degryse, General Manager

Great location!

Punteggio Tripadvisor 5.0/5

JMT459 Da solo - Recensione certificata TripAdvisor

Everything at the Mercure was great for my short stay. I could walk the coast within minutes and get to good restaurants easily. The staff were very helpful and each one went out of their way with any question I had. I would definitely return to this hotel when in Oostende again!

Prezzo spropositato rispetto al servizio offerto

Punteggio Tripadvisor 3.0/5

Lucas_Elena In coppia - Recensione certificata TripAdvisor

Uno dei peggiori Mercure mai testato: pessimo servizio alla reception, camera non pulita tra le due notti, pessimo isolamento acustico. Dichiarata esistenza parcheggio che in realtà è un parking pubblico a 200 metri dall'hotel e molto costoso.

Gentile Ospite, La ringraziamo per averci dedicato il suo tempo scrivendo una recensione sull' Hotel Mercure Oostende. Siamo spiacenti di apprendere che il suo soggiorno presso la nostra struttura non sia stato positivo. Abbiamo preso nota dei suoi commenti in merito alla non accurata pulizia e isolamento acustico della camera in cui ha alloggiato. Terremo in debita considerazione le sue osservazioni sulla poca disponibilità del nostro personale alla reception. La ringraziamo per l'accenno alla comoda posizione; dall'hotel si raggiunge in 20 minuti il centro di De Haan, e in soli 30 minuti la città di Bruges, ricca di attrazioni storiche quali la torre Belfort e il Museo Gruut Huys. Con la speranza di riaverla nuovamente come nostro ospite presso l'Hotel Mercure Oostende, le porgiamo i nostri più cordiali saluti. Kristoffel Verdonckt, Direttore generale

Una certezza!

Punteggio Tripadvisor 4.0/5

quartoaltair Recensione certificata TripAdvisor

Vi capito ogni volta che vengo ad Ostenda e la sua posizione al centro della città, con un parcheggio (a pagamento) comodissimo, lo rende la mia meta preferita per il soggiorno. Le stanze non sono grandissime ma risultano essere molto pulite e con arredamenti nuovi. Il personale è molto cortese. La colazione è veramente eccellente.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 570 recensioni 8.9/10 Posizione
  • 1.101 recensioni 5.7/10 Camera
  • 833 recensioni 8.7/10 Servizio
  • 9 recensioni 9.6/10 Internet
  • 865 recensioni 8.7/10 Colazione
  • 660 recensioni 3.4/10 Comfort
  • 387 recensioni 6.7/10 Pulizia
  • 198 recensioni 3.6/10 Servizi

Implementato da Trustyou

Tutti i nostri hotel a Ostenda