Sofitel Singapore City Centre 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 3.098 görüş

En iyi fiyat
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Sofitel Singapore City Centre - Image 1
Sofitel Singapore City Centre - Image 2
Sofitel Singapore City Centre - Image 3
Sofitel Singapore City Centre - Image 4
9 Wallich Street, 078885 SİNGAPUR, Singapur

Açıklama

Otel ekstraları

  • Merkezi iş bölgesinin kabinde, Tanjong Pagar MRT İstasyonuna doğrudan erişime sahip

  • Banyolu, Ücretsiz WiFi sunan, Yerden Tavana Pencereli Lüks Odalar

  • Ücretsiz WiFi

  • Otelcilik, konferanslar ve etkinlikler ve yiyecek-içecek alanlarında 17 prestijli ödül sahibi

  • Son teknoloji olanakları ve wellness programları ile ruh ve vücut sağlığı için bir vaha.

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Otelin konumu

Sofitel Singapore City Centre

9 Wallich Street
078885 SİNGAPUR
Singapur

GPS:1.276794, 103.844815

Telefon
Faks +65 6428 5001

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

RACINES

Racines'teki enfes yemek seçeneklerinde yalnızca en iyi yerel ve mevsime özgü malzemelere yer verilir. Singapur'un şehir merkezinde unutulmaz bir yemek için incelikli Fransız ve Çin mutfağını beğeninize sunan dört canlı pişirme istasyonumuzu keşfedin.

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Daha fazla bilgi edinin

ALL Puanlama  4.6/5  3.098 görüş

TripAdvisor Derecesi  4.5/5  1.970 görüş

Poor Banquet Experience. Overall experience fell below expectations from a 5-star hotel.

Tripadvisor puanı 2.0/5

Marc K Aileler - TripAdvisor onaylı yorum

Feedback on the Banquet Experience Event Date: 3 January 2025 1. ROM Ceremony • No full-time staff were present to assist during the ceremony. Part-time staff stationed at the venue did not provide necessary assistance, such as pulling out chairs for guests. The groom’s brother had to step in to help, which was inappropriate for such a significant occasion and detracted from the experience. 2. Lighting During Speeches • The spotlight was not turned on during the bridesmaid and groomsman speeches. It was only switched on halfway through the groomsman’s speech after a reminder was given. This oversight disrupted the flow of the event and reflected a lack of attention to detail. 3. Food Service • Food service was inconsistent. At times, the VIP table was served first, but on other occasions, their meals arrived only after the other tables had been served. • The VIP table paid for 10 Chinese meals and an additional special diet meal for a guest. However, one Chinese meal from the prepaid order was missing and not served. • During the prawn dish service at the VIP table, no finger bowls or wet tissues were provided. When queried, the Banquet In-Charge mentioned that only finger bowls are provided. It is concerning that these were entirely forgotten. Additionally, the hygiene of shared finger bowls for 10 guests is questionable, particularly in a post-pandemic environment. 4. Parking and Coordination • Although the couple booked several rooms, the carpark coupons provided did not cover per-entry charges. A host family member incurred $15+ in parking fees while assisting in sending guests home. The host and main coordinator were unaware of these limitations, leading to confusion and the need to apologize to affected guests. 5. Bar Service • When guests requested neat pours of the hard liquor provided by the host, the bartender poured an excessive amount, filling half a highball glass. This created inconvenience as guests had to share the drink with others, reflecting a lack of training and awareness of proper service standards. 6. Overall Feedback • Considering this is a 5-star hotel, the overall experience fell below expectations: • March-In Effects: The use of only one smoke machine or dry ice was minimal and unimpressive. Spotlight effects were similarly lackluster. • ROM Setup: Although the ROM setup was not included, it would have been a thoughtful gesture to temporarily repurpose the ballroom setup for the ceremony and return it afterward. Such an initiative would have demonstrated the hotel’s commitment to going the extra mile in hospitality, which was notably absent. • The Banquet In-Charge and part-time staff required constant reminders about missing details. Many of these issues could have been avoided with better observation, proactive service, and proper training for part-time staff. In Conclusion The overall experience fell significantly short of the standards expected from a 5-star hotel. The lack of attention to detail, inconsistent service, and insufficient staff training caused unnecessary distress to the couple. They were placed in the unfortunate position of having to explain and apologize to their guests for the shortcomings, leaving a negative impression of the event. I trust the management will review this feedback thoroughly and reach out to the couple and affected guests to address these concerns and provide service recovery.

10/10 flawless event

Tripadvisor puanı 5.0/5

Loryn W TripAdvisor onaylı yorum

I stayed at this property for an event with my company in December 2024. First things first, the room was so spacious! I loved the desk and that there was plenty of room to store my luggage. Also, I liked they had a shower and a huge tub if you wanted to soak after a long day. I ate at Racines restaurant for breakfast and I love that they had a buffet with different variations of food each day so I never got bored! For dinner one night I ate at Bar 1864 and the sliders were 10/10 as well as the truffle fries. Our bartender/server Benson was also amazing and made amazing drinks! I had room service one night as well and the way burger is to die for! For the event, we had the most amazing team. Fern, our main point of contact, was AMAZING. We had a huge time difference and she always made it work. She was quick to answer all of our questions and went above and beyond to make sure the event went off without a hitch. Chef Wong handled all of our catering and my goodness, not only was the food great but he ran the team like a well oiled machine. We never ran out of food and the team was in top of it the whole event. Wilson, our banquet manager, was working so hard from the time we got onsite to the time we left. Anything we asked for, Wilson made it happen with a smile on his face. If you are thinking of hosting your event here, do it, and request the dream team Fern, Chef Wong, and Wilson!

Compliments

Tripadvisor puanı 5.0/5

Giselle B Friends getaway - TripAdvisor onaylı yorum

I have dine in at Racines and would like to express my gratitude for the outstanding service provided during my recent visit. Thank you Vincent, Mark and Charlene. Your attentiveness and expertise made our meal truly enjoyable. Well done and happy new year.

Bonjour Giselle B, Thank you so much for taking the time to share your wonderful feedback following your recent dining experience at Racines. We are absolutely thrilled to hear that Vincent, Mark, and Charlene provided exceptional service that enhanced your meal. We will be sure to pass along your kind words to them, your recognition means a great deal to the team. We’re delighted that their attentiveness and expertise made your visit truly memorable. We look forward to welcoming you back to Racines for another exceptional dining experience in the near future! À bientôt, Sofitel Singapore City Centre

Sofitel Singapore City Centre, November 2024

Tripadvisor puanı 4.0/5

lamaisondusoleil TripAdvisor onaylı yorum

Being an Accor Live Limitless Platinum member, we stayed at Sofitel Singapore City Centre in a Luxury Club Room (38 sqm) for one night in November 2024. During our stay, we dined at Club Millésime. What did not meet our expectations: Club Millésime did not convey exclusivity due to its location on the same level as the lobby, and meeting and events space. Accessing the club lounge from rooms was also inconvenient due to its location on different floors. Overall, we had a pleasant stay at Sofitel Singapore City Centre.

Bonjour lamaisondusoleil, Thank you for taking the time to share your experience with us. We are grateful for your loyalty as an Accor Live Limitless Platinum member and are pleased to hear that, overall, you had a pleasant stay at Sofitel Singapore City Centre. We truly appreciate your constructive feedback regarding Club Millésime. We understand your concerns about its location on the same level as the lobby and meeting spaces, and we value your insight about the convenience of accessing the club lounge from the rooms. Please know that we are constantly looking for ways to enhance our guest experience, and your comments will certainly be taken into consideration as we continue to refine our services and offerings. We are glad that, despite these aspects, you enjoyed your time with us. We would be delighted to welcome you back in the future and ensure your next stay is even more memorable. Thank you again for sharing your feedback, and we look forward to hosting you again soon. À bientôt, Sofitel Singapore City Centre

Beautiful Stay

Tripadvisor puanı 5.0/5

Jet513836 Aileler - TripAdvisor onaylı yorum

We stayed at Sofitel for 4 nights in Singapore. The service was excellent Christina helped us upgrade our rooms to accommodate an early check in as we had an early morning flight in. She made sure we were well looked after throughout the whole trip and even prepared some fruits for breakfast as we had an early flight out. We were celebrating an anniversary and she even organised some desserts for us. The location was perfect as it was a short walk to the station and there were loads of dining and shopping options close by. I highly recommend sofitel singapore

Bonjour Jet513836, Thank you so much for sharing your wonderful feedback following your recent stay at Sofitel Singapore City Centre. We are absolutely delighted to hear that you had such a memorable experience with us, and we truly appreciate your kind words. It’s fantastic to know that Christina was able to assist with your room upgrade and early check-in, ensuring that your arrival was as smooth and comfortable as possible. We are thrilled that she went above and beyond to make your stay even more special, from preparing fruits for your early departure to arranging desserts for your anniversary celebration. We’ll be sure to pass along your heartfelt appreciation to her, as she’ll be delighted to know her efforts made a positive impact on your stay. We are also glad to hear that you enjoyed the location of the hotel, with its convenient proximity to Tanjong Pagar MRT station and surrounding shopping options. Thank you for your high recommendation! It was truly a pleasure having you celebrate your anniversary with us, and we would love to welcome you back for another exceptional experience in the future. À bientôt, Sofitel Singapore City Centre

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