Mercure Ballarat - Hotel & Convention Centre 4 つ星

お客さまの声 4.4/5 1,905 件のレビュー

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Mercure Ballarat - Hotel & Convention Centre
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+ 14 サービス

ホテルのその他の情報

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ベビーシッター(ご要望に応じて) 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • TULLAMARINE 有料サービス
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
レジャーとアクティビティ
  • プール
  • フィットネスセンター
  • マッサージ 有料サービス
  • ベビーシッター(ご要望に応じて) 有料サービス
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
ビジネスサービス
  • 会議室4室
  • コンベンションホテル
  • コピー/印刷サービス利用可能

ホテル所在地

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 ballarat
オーストラリア

電話番号: +61353271200

ファックス: (+61)3/53333042

チェックインは14h00からです

チェックアウトは11h00です

  • AIRPORT SHUTTLE BUS :  INDEPENDENT BALLARAT STATION

  • 飛行機で

    TULLAMARINE 107km / 66 マイル - シャトルバス有料

  • 電車で

    BALLARAT 3km / 1 マイル

GPS:-37.578868, 143.86867

当ホテルの客室

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

レストランとバー

Azzuri

お料理の種類: 地中海料理

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

ミーティングとイベント

会議室

  • 会議室の数:4

  • 最大サイズ:690 m²

  • 最大ご利用人数:800 人

  • パーティの最大ご利用人数:600 人

詳細

お客さまの口コミ
Mercure Ballarat - Hotel & Convention Centre

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

1,905 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

611 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

OUR STAY AT THE MECURE BALLAARAT

トリップアドバイザーの評価 4.0/5

davidyole2 Business - 21/04/2021 トリップアドバイザー認証口コミ

We always find the staff very obliging and courteous, but this trip due to my wife having had surgery four days before and my having to be at a meeting the staff looked after her very well. Many thanks to Cliff for all his help.

Dear davidyole2, Thank you for taking the time to share your experience regarding your stay with us. I have shared your comments with Cliff and the rest of the team. We look forward to welcoming you back again soon. Regards,

Opposite sovereign hill

トリップアドバイザーの評価 4.0/5

shirleyk735 19/04/2021 トリップアドバイザー認証口コミ

The hotel is located opposite Sovereign Hill. We had a two bedroom apartment, it had all necessary equipment for our stay. There is a great coffee shop on the main road, great for breakfast and coffee. I was disappointed with the cleaning, cobwebs in the toilet, the floor had a film and left food prints, the light at the top of the stairs was not working. We enjoyed our stay. I did think it was overpriced, the equivalent of staying in Melbourne at the Sofitel!

Dear shirleyk735, Thank you for taking the time to share your feedback. I have shared your comments to our housekeeping team, it is feedback like this that we learn from and use to improve. We are glad that you enjoyed your time with us and hope to welcome you back again. Regards, Simon

Weekend getaway

トリップアドバイザーの評価 2.0/5

admin714 15/04/2021 トリップアドバイザー認証口コミ

Very disappointed with the cleanliness. For a hotel that's advertising Covid clean they need to pick up the act. pretty sad in fact for a 4.2 star. Stayed in the lodge room. Room needs to be spring cleaned. White lace had stains all over them as well as the curtains, massive cobweb on the internal window (Bathroom to Bedroom) with a massive black house resident, much to my horror. Toilet suite leaks, grout in wet area is disgusting, shower head,,, really they were handed out back when we went into water restriction 13 years ago. They need to be updated!! There was no directory in the room, a little cardboard triangle thing on the shelve with nothing really, there was nothing to inform you about sovereign hill across the road or any local attractions, let alone where you can get a meal/takeaway from. Cobwebs in the corner at the door, Top of the external door not sealing and would rattle during the night, dust build up on the top of the wardrobe disgusting. VERY DISSAPOINTED!!! 2nd time staying here won’t be staying again. Shame on you Mercure for being a 4.2 rating. Cliff at reception was magnificent, not much I can say about Simon manager he still hasn’t gotten in touch with me. Best Western is cleaner, and for a weekend away I will go to Crown for an extra $20.00

Dear admin714, Thank you for sharing your feedback. Your comments have been shared with our team and room action items taken up by our maintenance and housekeeping teams. I am completely unaware that I was to get in touch with you so apologise if there was some miscommunication. In regards to no local directory in room these have been removed as we try to limit as many touch points as possible. We also find that in the digital age the majority of people now access via their smart devices. Regards,

Nice Stay

トリップアドバイザーの評価 3.0/5

evelynmE5836VP 08/04/2021 トリップアドバイザー認証口コミ

The Hotel staff were lovely and helpful. the room we stayed in was average and there was a mildew smell, which made it a little bit unbearable. Overall it was a nice overnight stay and the gardens leading up to the room were lovely.

Dear evelynmE5836VP, Thank you for taking the time to share your feedback. Your comments have been shared with our team. We do hope to welcome you back to our hotel again soon. Regards, Simon

Nice hotel and will go back again

トリップアドバイザーの評価 5.0/5

Hsia_cq94 08/04/2021 トリップアドバイザー認証口コミ

The hotel is aged but i can feel it is under well management. I arrived at late night on easter weekend, the frontdesk gentle is very welcoming and helpful. And i also received an easter bunny during check-in. The room is ok, old but clean. The yard is decorated with flavours. Good experience and will go back again.

Dear Hsia_cq94, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. Looking forward to the next one! Regards, Simon

Disappointment on every level

トリップアドバイザーの評価 2.0/5

Brian N 25/03/2021 トリップアドバイザー認証口コミ

Sadly, our recent stay was disappointment after disappointment - especially as ALL members - with seemingly everything going wrong. A failure to respond to our earlier query meant that our booking request was not actioned, our room allocation was unsatisfactory, it took 5 keys until we finally got one to let us into the building and our room, we were unable to dine night of arrival, and the breakfast buffet arrangement (esp pricing) was a real surprise to top off a sad experience. Thank goodness the facilities were still satisfactory, but we are now convinced that ALL membership does little to enhance the experience.

Excellent hotel

トリップアドバイザーの評価 5.0/5

Arnold1004 21/03/2021 トリップアドバイザー認証口コミ

I thoroughly recommend the Mercure Ballarat Hotel and Convention centre. It is a huge property beautifully set out with a lake and extremely quiet. It is conveniently located about 1 km from town. The rooms are spacious and the service is excellent. Great variety for breakfast.

Visit to ballarat

トリップアドバイザーの評価 5.0/5

michaelG6347VC 20/03/2021 トリップアドバイザー認証口コミ

Very nice visit to Ballarat to see a wonderful country town with amazing facilities and attractions. The we saw the begonia festival and the amazing art gallery and walked around the Main Street to vile with the shops

Great place for a holiday close to Melbourne

トリップアドバイザーの評価 5.0/5

Sandra F 18/03/2021 トリップアドバイザー認証口コミ

Only one and a half hours drive From Melbourne, the Mercure Ballarat Hotel is a lovely place for a break. The spotless, very large rooms are extremely comfortable and the restaurant is great. I thoroughly recommend this place and won't hesitate to go back again. It is close to the town centre and many local attractions.

Home Away From Home

トリップアドバイザーの評価 5.0/5

paultM2972GQ Business - 28/02/2021 トリップアドバイザー認証口コミ

My go to place when I have to travel to Victoria for business. Multiple room options, super clean and well appointed. Quality onsite restaurant means you don’t have to leave for anything. Great location within large, darden setting. I now stay with my young family when travelling to Melbourne as it’s my home away from home.

Delightful waitress

トリップアドバイザーの評価 5.0/5

23Audrey 11/02/2021 トリップアドバイザー認証口コミ

We had a fabulous stay here. The room was very comfortable, I do however prefer not to have a shower over the bath. But apart from that is was great. We had a delicious dinner in the dinning room which was made extra special because of our waitress. What a delightful young woman and so attentive.

Great Family Stay

トリップアドバイザーの評価 5.0/5

530trishar 27/01/2021 トリップアドバイザー認証口コミ

This place is out front of Sovereign Hill. Kids loved the pool. Rooms had great air con as it was 37o. For breakfast the chef went out of his way to cater for our kids. Nothing was to hard for the staff here. I am an Accor member and one of the best for service i must say.

Relaxed surrounds and plenty of fresh air.

トリップアドバイザーの評価 4.0/5

M3580IInickr Business - 25/01/2021 トリップアドバイザー認証口コミ

Have stayed here quite a bit for work and it’s always of a consistent standard. Love that it is pretty much ground floor rooms that open to the outside (no stuffy corridors). Meals are great and all seems to be COVID safe. Great value for money.

Comfortable stay near Sovereign Hill

トリップアドバイザーの評価 4.0/5

Vi N 20/01/2021 トリップアドバイザー認証口コミ

My 8 year old and I had a comfortable 2 nights stay at Mecure Ballarat. Check in was easy and our room clean with all the amenities we needed. We did have an issue with the kettle shorting out the power on one wall. A new kettle was brought to us within the hour. An easy walk to Sovereign Hill which saved having to find parking. Check out was also easy. Thank you for a nice stay.

Previouslystayed so knew the hotel

トリップアドバイザーの評価 3.0/5

Reaps 15/01/2021 トリップアドバイザー認証口コミ

Upon arrival we were greeted by staff whom appeared to be tired. Check-in was easy enough with the foyer neat and presented well. Upon going to the room found that it hadn't been cleaned to previous standards that we had experienced before with vacuuming not to standard along with hair left in the bathroom. The bed itself was comfortable but found the noise from outside loud on this occasion. Previous stays had been reasonably quite. I do think that the bathrooms need to be updated with the step in bath/shower awkward for people with injuries and the water pressure limited. We had breakfast and the staff were great and the breakfast was nice, though do miss the buffet, but understand with covid playing it's part. Location is reasonable though due to the noisy room and outdated bathroom may look elsewhere for more suitable room.

Mercure Ballarat

トリップアドバイザーの評価 4.0/5

HELEN W Business - 06/01/2021 トリップアドバイザー認証口コミ

After travelling 3 hrs. this is 'home away from home' to us and we always head for the MERCURE when on way thru to Melb. The COVID has created havoc with lots of accomm properties & difficulty at times for Staff BUT if you have the doors open, guests still expect service with excellence. I could'nt believe it when i fronted up to b'fast Sunday morning and all i wanted was Continental b'fast includes bowl of cereal, fruit, yoghurt, seeded or wholemeal toast, marmalade and cuppa tea. How difficult is that? I ended up reading from the Menu a b'fast that didn't interest me and not a slice of toast to be found OR available in the kitchen, only other such breads which is totally unsuitable. On our return to Hotel couple days later I understood things had improved re toast being available but we didn't attend only because we had other arrangements. Dinner at night i chose the chicken dish but being very rich in flavour it needed some green vegie but not a sign of greens other than salad. On the menu I could see potato cooked in different ways but NO GREEN VEGIE! I believe there is room for improvement here and to have Chef lift his game but to be fair, the dish was good. I am sure they took my 'friendly feedback' on board and look forward to another stay at this gem of a place in Ballarat. There is always 'room for improvement' as they say and unless you address this problem to Reception, how can they fix the situation. The Staff need to wear their name badges too so we can put a GOOD report in for them plus it does look more professional. Lots miss out because of no badge. Rooms still are filled with the heavy antiquated old furniture, tiny TV screens and tiny fridge without freezer box. I need 2 face washers for 2 people. Sounds right to me but half the time housekeeping provide 1 face washer for 2 people. Not good. I also felt that the gardens surrounding rooms need more attention. Up near 86 the sheets of water in the parking area is still not fixed. Having to negotiate the lake in front or mud pile when unpacking from car isn't good either. Beautiful relaxing site to stay and to be fair I love staying there but just these few items that really need attention too. Front office staff excellent. Cliff is very welcoming and Tara too. The other Receptionist I didn't take his name because no badge but he was also very friendly. Yes, it is so relaxing out there at the Mercure and we wouldn't stay anywhere else. Try it you'll love it!

Stock standard stay..........

トリップアドバイザーの評価 3.0/5

Sticks56 03/01/2021 トリップアドバイザー認証口コミ

This place was fairly much an average experience for us. The room and property itself were average. Some of the staff and service was ok, others not so ok. Being an Accor PLus member we are accustomed to something of a higher standard all round.

Great grounds

トリップアドバイザーの評価 3.0/5

Vena O Business - 31/12/2020 トリップアドバイザー認証口コミ

Spacious sufficient rooms friendly staff. Nice to walk around carport is a plus. Delicious restaurant in Azzuri. I came for work and time with a friend the do not service (do not disturb signs) was not respected. Am a big fan of accorplus and as a member with the selections of hotels in their group I would have to say this isn't for me but probably more suitable for family budget stays.

OK Stay

トリップアドバイザーの評価 4.0/5

PranaM1 Business - 16/12/2020 トリップアドバイザー認証口コミ

Been here a few times. The hotel is OK but left underwhlemed by the room. NOT the usual standard for ACCOR Hotels. The walls had a few cracks and the room looked tired and in need of major refurb. Bed was a positive and OK for a night's stay. Hope the rooms will be renovated in the future.

Relaxing comfortable stay

トリップアドバイザーの評価 4.0/5

Catvic65 02/12/2020 トリップアドバイザー認証口コミ

We have stayed here many times and enjoyed returning here for a long weekend after travel was again permitted. The staff are very helpful and appeared to be doing everything possible to ensure the hotel was adhering to all Covid safe practises. The grounds aid the sense of peace and relaxation, with accommodation spread out, there never appears to be noise from other guests. We really enjoyed our evening meal and breakfasts, a great stay. Thank you.

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