Mercure Ballarat - Hotel & Convention Centre 4 つ星

トリップアドバイザーの評価 4.0/5 681 件のレビュー

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613 Main Road, 3350 BALLARAT, オーストラリア

説明

ホテルのその他の情報

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

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ホテル所在地

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
オーストラリア

GPS:-37.578868, 143.86867

電話番号
ファックス +61 3 5333 3042

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

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お客様のご意見

実際の宿泊者100%の認証口コミ

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トリップアドバイザーの評価  4.0/5  681 件のレビュー

Saved the Day !!!

トリップアドバイザーの評価 5.0/5

Dean_Cer トリップアドバイザー認証口コミ

Thank God for the Mercure Ballarat! After 48 straight hours on disaster relief at the not so far Colac I needed some high quality Accor hotel love. Coming in just before midnight on a 45degree day at a near full capacity the team found me a wonderful accessible room. The room was impeccable with a huge spotless bathroom, powerful hot shower and the most amazingly comfortable bed and pillows. Powerful Mitsubishi air con cooled me and the room down fast! I recovered beautifully with a solid 8 hours I was so cozy I didn’t hear anything or anyone and enjoyed a wonderful buffet breakfast. The pictures of this facility do not do it justice I found the staff, rooms and grounds wonderful, serene and very welcoming. Shout out to Anita, Sarab and a huge thank you to Mr Wasif who looked after me on arrival and fetched my door card after leaving it in reception in my dazed and hyperactive state. Mercure he is a huge credit to the establishment and very very endearing and ultimately very professional and that’s coming from a seasoned traveller with hundreds of hotel experiences across the world. Thanks mate I really appreciate you. Highly recommend a stay here for everyone and please enjoy the gardens they are awesome!🙂

Basic but good

トリップアドバイザーの評価 4.0/5

nathanfreeman82 トリップアドバイザー認証口コミ

The rooms are clean and basic. Unfortunately my sons bed had quite a large spider run across it while he was lying on it so not the greatest start. The issue was dealt with and no further spider sightings. Beds are comfortable, basic amenities in the room. Reasonable for the price. Location directly across from Sovereign Hill.

Dear Nathan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Ballarat

Very Average

トリップアドバイザーの評価 3.0/5

Jason V トリップアドバイザー認証口コミ

I stayed at the hotel with my family and was disappointed with the overall standard. The Superior Room was acceptable but did not meet the expectation implied by the name. It felt like a standard room that was newly renovated rather than a premium offering. The two-bedroom apartment was old, dated, and clearly in need of refurbishment. While front desk staff were polite, they demonstrated limited knowledge of the local area and were unable to provide even basic recommendations outside the hotel. Guest were giving each other ideas of what to do or where to dine. The breakfast offering was unacceptable for the price. At $30 per person, it represents very poor value. The food was unappealing, poorly presented, and in some cases not fresh. The fruit appeared to be at least a day old. Breakfast staff lacked professionalism and energy, and the service felt disengaged. In addition, the chef did not understand the difference between well-done eggs and runny eggs, which is a basic expectation at this price point. I stayed at the hotel solely because of my Accor membership. Based on this experience, I will not return. Management needs to materially lift standards across accommodation, food quality, and service if the hotel intends to justify its pricing and brand positioning.

Dear Jason, Thank you for your feedback. Please accept our sincere apologies that your recent stay did not meet your expectations or our usual standards. We regret that the accommodation, breakfast quality and value, and the level of service and local knowledge provided by our team fell short. Your feedback has been shared with management and the whole team and will be used to improve our accommodation, food quality, and service delivery. Thank you for bringing these matters to our attention. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Ballarat

Nice surrounds but dated

トリップアドバイザーの評価 3.0/5

LASARTIST トリップアドバイザー認証口コミ

Stayed 1 night, room was upgraded, although done up contemporary style felt closed in and bland, light globe not working, toilet seat broken, flashing green light on and off throughout night from modem, bed was comfy and had what we needed, dinner in restaurant was nice especially Korean wings, staff were friendly in bar although didn’t feel welcomed in reception on arrival, prob wont stay again in this room.

Old and worn out

トリップアドバイザーの評価 2.0/5

778barbaraf Couples - トリップアドバイザー認証口コミ

We booked 2BR apartment for 4 nights for a weekend wedding. The accommodation is very much in need of an upgrade. All aspects are 30 years out of date, dark and gloomy, worn, badly patched. We slept and showered there but then escaped to more pleasant surroundings at all other times. Expensive for what it is.

との提携 TripAdvisor

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