Mercure Ballarat - Hotel & Convention Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2 件のレビュー

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613 Main Road, 3350 BALLARAT, オーストラリア

説明

ホテルのその他の情報

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

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ホテル所在地

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
オーストラリア

GPS:-37.578868, 143.86867

電話番号
ファックス +61 3 5333 3042

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2 件のレビュー

トリップアドバイザーの評価  4.0/5  678 件のレビュー

Nice surrounds but dated

トリップアドバイザーの評価 3.0/5

LASARTIST トリップアドバイザー認証口コミ

Stayed 1 night, room was upgraded, although done up contemporary style felt closed in and bland, light globe not working, toilet seat broken, flashing green light on and off throughout night from modem, bed was comfy and had what we needed, dinner in restaurant was nice especially Korean wings, staff were friendly in bar although didn’t feel welcomed in reception on arrival, prob wont stay again in this room.

Old and worn out

トリップアドバイザーの評価 2.0/5

778barbaraf Couples - トリップアドバイザー認証口コミ

We booked 2BR apartment for 4 nights for a weekend wedding. The accommodation is very much in need of an upgrade. All aspects are 30 years out of date, dark and gloomy, worn, badly patched. We slept and showered there but then escaped to more pleasant surroundings at all other times. Expensive for what it is.

Satisfactory and a successful conference venue

トリップアドバイザーの評価 3.0/5

Elaine S トリップアドバイザー認証口コミ

This was a pleasant place for a conference. I liked the dispersed layout, and the attention they have given to attractive grounds. The conference catering was good in relation to refreshments, but the food at dinner was poor in my view. I got steak. and it was inedible. This was the same for at least one other on my table. The staff were friendly but I felt sorry for them. There really weren't enough of them, and it was impossible for them too attend promptly to customer's needs. The conference ran very smooth;y, which was in part due to the hotel team. My "Superior" room was pleasant. I didn't like one wall being all mirror. It had a reverse cycle A/C unit, which was great. I could control the temperature and noise - so often a problem in hotels. It was quiet and the bed was comfy.

Thank you for your detailed review. We’re glad to hear the conference went smoothly and that you enjoyed the grounds and your "Superior" room. We're also happy to know the A/C and bed were to your liking. We apologize for the experience you had with the dinner, particularly the steak, and we will review this with our kitchen team to ensure better quality going forward. We're also sorry that the staff was stretched during your visit, and we'll look into ways to improve service efficiency in busy times. Your feedback is valuable, and we hope to welcome you back for a more seamless experience in the future.

Clean and spacious room, great on site restaurant

トリップアドバイザーの評価 5.0/5

Msea999 トリップアドバイザー認証口コミ

I stayed at Mercure Ballarat to attend a work related training. The hotel is conveniently located, short drive to the town centre, yet sits in a horgeous large manicured garden setting. The room was spacious, clean and well maintained with decor of old world charm. The huge pleasant surprise was the on site restaurant Amaro. As I was doing the training all day, I chose to dine at the on site restaurant for convenience. Joiree and Sheila at the restaurant were just delightful. Both remembered my name, and service was perfect - attentive but not intrusive. Food was great as well. The first night I opted for the steak - amazing quality and value. It was so good I returned the second night and enjoyed perfectly grilled fish - crunchy skin, soft and fluffy inside! Menu is not extensive, but covers all the classics and drink list is more than satisfactory. Great service and food. Could not be happier. I will definitely choose Mercure Ballarat again next time I visit the area.

Thank you for your fantastic feedback and perfect rating! We’re thrilled you enjoyed your stay, our beautiful gardens, and the spacious rooms. Joiree and Sheila will be delighted to hear your kind words about their service, and we’re so pleased you enjoyed dining at Amaro. We look forward to welcoming you back on your next visit to Ballarat! — The Mercure Ballarat Team

Will never stay there again

トリップアドバイザーの評価 1.0/5

Brigitta K トリップアドバイザー認証口コミ

Very disappointed with our stay. We were put in rm 30 walked in and found oil heater on and air con not working. Room outdated chairs had no support you basically sat in and sunk. I went to reception and explained that the oil heater is a hazard for if anyone lost their balance would burn themselves. They moved us to room 54 and we found that there was no hot water. Fridge in room was iced up. I rang them with my mobile in the morning about the hot water they said they knew about it and is getting fixed. The whole point is that we were not informed prior to entry of room that there was an oil heater and that there was no hot water. Communication was non existent. We also were tol,d the restaurant was not open. We dare not even think about getting breakfast. We went down the road to red lion for meals. I was even thinking to cancel my booking and stay at the red lion but due to events there was no accommodation anywhere. Had to stay and was miserable.

との提携 TripAdvisor

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