Descrizione
I plus dell'hotel
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Il Billy's Bistro & Bar serve pasti tutto il giorno. Un luogo ospitale per cene rilassanti.
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Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.
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WIFI gratuito
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Immerso in oltre tre ettari di giardini con laghetto ornamentale
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Posizione tranquilla davanti a Sovereign Hill e vicino al CBD
Le nostre sistemazioni
Pagina di
Camera
Camera Lodge
- 2 persone massimo
- 28 m² / 301 sq ft
- Biancheria da letto 1 x Letto/i king size
- Vista: Lato giardino
Camera
Camera Superior con 1 letto king size
- 2 persone massimo
- 29 m² / 312 sq ft
- Biancheria da letto 1 x Letto/i king size
- Vista: Lato giardino
- Stanza accessibile
Camera
Camera Court Yard
- 3 persone massimo
- 32 m² / 344 sq ft
- Biancheria da letto 1 x Letto/i king size e 1 x Letto singolo/Letti singoli
- Vista: Lato cortile
- Stanza accessibile
Pagina di
Suite
Suite Junior con 1 letto king size e salotto separato con divano
Foto non contrattuale
- 4 persone massimo
- 40 m² / 430 sq ft
- Biancheria da letto 1 x Letto/i king size
- Vista: Lato giardino
Suite
Executive Loft, 1 letto king size
Foto non contrattuale
- 3 persone massimo
- 60 m² / 645 sq ft
- Biancheria da letto 1 x Letto/i king size
- Vista: Lato giardino
- Più alloggi: Due livelli
Appartamento
Appartamento, 2 camere da letto, 1 letto king e 2 singoli
- 5 persone massimo
- 80 m² / 861 sq ft
- Biancheria da letto 1 x Letto/i king size e 2 x Letto singolo/Letti singoli
- Vista: Lato cortile o Lato giardino
Treehouse Cottage
Cottage
Foto non contrattuale
- 6 persone massimo
- 137 m² / 1474 sq ft
- Biancheria da letto 1 x Letto/i king size e 2 x Letti gemelli
- Vista: Lato giardino
Pagina di
Camera
Camera Superior con 1 letto king size
- 2 persone massimo
- 29 m² / 312 sq ft
- Biancheria da letto 1 x Letto/i king size
- Vista: Lato giardino
- Stanza accessibile
Camera
Camera Court Yard
- 3 persone massimo
- 32 m² / 344 sq ft
- Biancheria da letto 1 x Letto/i king size e 1 x Letto singolo/Letti singoli
- Vista: Lato cortile
- Stanza accessibile
Posizione dell'hotel
Mercure Ballarat Hotel and Convention Centre
613 Main Road
3350 BALLARAT
Australia
Coordinate GPS:-37.578868, 143.86867
Accesso e trasporti
Pagina di
BALLARAT
Stazione ferroviaria
Accesso: 3 km / 1.86 mi 40 min walk / 7 min drive
Pagina di
ART GALLERY
Arte e Cultura
Accesso: 3 km / 1.86 mi 40 min walk / 10 min drive
CITY PRECINCT
Monumento storico
Accesso: 3 km / 1.86 mi 40 min walk / 10 min drive
HER MAJ THEATRE
Opera/sinfonia/sala concerti
Accesso: 3 km / 1.86 mi 40 min walk / 10 min drive
MUSEUM DEMOCRACY
Attrazzione turistica
Accesso: 3 km / 1.86 mi 30 min walk / 10 min drive
WILD LIFE PARK
Attrazzione turistica
Accesso: 5 km / 3.11 mi 1 hrs walk / 15 min drive
BOTANICAL GARDENS
Giardini botanici
Accesso: 6 km / 3.73 mi 1 hrs 10 min walk / 15 min drive
KRYAL CASTLE
Attrazzione turistica
Accesso: 20 km / 12.43 mi 25 min drive
Pagina di
LAKE WENDOUREE
Lago
Accesso: 6 km / 3.73 mi 1 hrs 10 min walk / 15 min drive
Servizi alberghieri
Check-in dalle - Check-out fino alle
- Parcheggio
- Navetta
- Ristorante
- Accessibile con sedia a rotelle
- Centro fitness
- Wifi
- Aria condizionata
- Colazione
- Sale riunioni
- Proprietà 100% non fumatori
BILLY'S BISTRO AND BAR
Il menù dell'Heritage Bistro è disponibile anche con servizio in camera per cena. La colazione viene servita nel ristorante.
Colazione
Foto non contrattuale
European Style Continental Breakfast is served daily in Azzuri from 7am
Centro fitness
Foto non contrattuale
attualmente non disponibile
La SPA di prima qualità offre strutture fitness e per il benessere come piscina scoperta, sala giochi, palestra e percorso per jogging.
Spa
Foto non contrattuale
La SPA Sanctuary Day, situata presso i giardini del Mercure Ballarat, ti offre il meglio di coccole e relax. Scegli fra magnifici pacchetti SPA, massaggi, trattamenti di bellezza o una nuotata nella piscina con idroterapia.
Riunioni ed eventi
- Numero di sale riunioni
- 4
- Superficie della stanza più grande
- 690 m² / 7427.091 sq ft
- Numero massimo di posti a sedere
- 800
- Capienza massima per banchetti
- 600
Matrimoni
Celebre per ricevimenti nuziali, con 3 ettari di giardino, lago e ruscello naturale, offre lo scenario ideale per foto e cerimonie in mezzo alla natura. Pacchetti nuziali personalizzati in una delle quattro sale funzionali.
Le recensioni dei nostri clienti
Le recensioni dei nostri clienti
Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture
Per saperne di piùCold and a bit scruffy
Punteggio Tripadvisor 2.0/5
Bessie E Recensione certificata TripAdvisor
Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay at Mercure Ballarat Hotel. We are pleased to hear your compliments regarding our housekeeping staff and their efforts to maintain cleanliness. However, we deeply regret the multiple issues you encountered during your stay, including the condition of the room and the inadequate heating. We sincerely apologize for the inconvenience caused by the security catch, the QR code sticker, and the overall state of the bathroom. Your comments have been shared with our maintenance team to address these concerns promptly. Additionally, we are sorry to hear about the discomfort you experienced due to the room temperature. We understand how important a warm and comfortable environment is, especially during colder weather, and we will review our heating systems to ensure they meet our guests’ needs. We appreciate your feedback as it helps us improve our services and facilities. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more pleasant experience. Warm regards, Mercure Ballarat Hotel
5 Star for Incompetence otherwise 2 Star facility
Punteggio Tripadvisor 2.0/5
jljf2017 In famiglia - Recensione certificata TripAdvisor
Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet your expectations and that you encountered several issues during your visit. We strive to provide exceptional service, and it is disappointing to hear that we fell short in your experience. Upon reviewing your reservation, we found that room #15 was indeed requested in your email, which was allocated to you at check-in. We apologize for any confusion regarding the room allocation, and we regret that there was a miscommunication about room #16, as we couldn't find any records of guaranteeing it for you. As for the billing issue, our records indicate that the nurse advised us to charge your credit card at check-in, and unfortunately, we did not receive authorization from the hospital to bill them directly. We sincerely apologize for any inconvenience this may have caused. Regarding your concerns about the taxi booking, we can confirm that the request was indeed made with Ballarat Taxi Service, and we regret any confusion that may have arisen. Concerning the ice packs, we acknowledge that we did not have the standard ice packs available at the time, so we provided ice in gloves wrapped in towels to absorb water and for that your accompanying guests found our assistance helpful. Your comments about the cleanliness of the room, the restaurant experience, and the overall service are being taken very seriously. We are addressing these issues with our team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to restore your faith in our services in the future.
Lovely short stopover
Punteggio Tripadvisor 4.0/5
Holidays-au Recensione certificata TripAdvisor
Thank you for sharing your feedback following your recent stay at Mercure Ballarat Hotel and Convention Centre. We appreciate your comments and are pleased to hear about your positive experiences. We apologize if the standard room did not fully meet your expectations. We value your feedback and will consider ways to enhance our room offerings. It’s delightful to know that you enjoyed the quiet ambiance and the convenient stroll to our restaurant for meals. Regarding dinner, we appreciate your kind words about our restaurant staff member. We will certainly recognize her outstanding service. Your suggestion about additional lights on the path to the reception area is noted, and we’ll explore ways to create an even more enchanting atmosphere. Thank you for choosing Mercure Ballarat, and we look forward to welcoming you back for another pleasant stay.
Very Disappionted
Punteggio Tripadvisor 1.0/5
flowerpowergirl1968 In famiglia - Recensione certificata TripAdvisor
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Ballarat Hotel and Convention Centre. We sincerely apologize for the inconveniences you experienced during your visit. Firstly, I apologize for the inadequate heating in your room. We will review our heating systems to ensure they are functioning optimally and address any issues promptly. Regarding the lack of teaspoons for tea and coffee making, I apologize for this oversight. We will reinforce our housekeeping procedures to ensure all necessary amenities are consistently provided in our rooms. Additionally, I apologize that our bedding didn’t meet your liking. We take guest comfort seriously, and I assure you that we will assess our bedding quality to improve the overall sleep experience for our guests. The incident with the brown towel and the unpleasant smell in your room is unacceptable, and I apologize for the lapse in our cleanliness standards. We will investigate this matter thoroughly and take corrective actions to prevent such occurrences in the future. Regarding the buffet breakfast, I apologize for the quality food and service fell short of your expectations and rest assured that will review our procedures to ensure quick service. If there is anything else we can do to rectify the situation, please feel free to reach out to us directly and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)
Punteggio Tripadvisor 2.0/5
JMarcBDN Recensione certificata TripAdvisor
Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager
In collaborazione con TripAdvisor