Mercure Ballarat Hotel and Convention Centre 4 stelle

This place used to have a good reputation. I stayed two nights. I could probably have asked for another room but chose not to because of inconvenience of repacking. I left notes with the receptionist when I checked out. Compliments to the housekeeping staff! The room was perfectly clean as far as their responsibility extended. The security catch had been pulled away from the door frame and was dangling from the door - so useless and untidy. A QR code sticker was half pulled off the bedside table, looking really scruffy. A puncture mark in the bedroom side of the bathroom door and paint peeling off the back of the bathroom door. The bath base had lost some of its coating. The bathroom floor tile grout ranged in colour from original cream to very grimy looking grey. The room was COLD. Heating on 30 and boost when I was there and I turned it down to 25 when I went out. At no point over the two days did I feel warm, even wearing two woolen tops - refused to wear my raincoat or hat inside. I had the spare blanket over my knees to read sitting in a chair. I was grateful I'd brought a hot water bottle. I wouldn't stay at this hotel in cold weather again. I was advised that a "Superior" room in a different area of the hotel might be warmer. Heating costs and energy use must be huge! ALL / Accor Live Limitless member. More

Used to love this place, friendly staff, great food, clean rooms, comfy beds, good facilities. Now it feels like they couldn’t care less & just want your money. Some seriously miserable staff that don’t even say hello let alone smile. Reception mgr & staff look the other way when you pass them. Restaurant menu is a grubby, sticky plastic thing that’s boring, overpriced, under delivers & doesn’t have a soup available in the middle of winter? Evening meal took 48 minutes with only 15 customers to bring 2 burgers & a pork chop, they forgot to put truffle oil in the mash? Breakfast variety has been reduced but not the price. Tables are so close you can engage in each others conversations & stir each others coffee, speaking of which if you want a half decent coffee & not what’s on offer from a filthy machine, then you have to pay extra? We booked our usual room (5) & was confirmed all ours, checked in & given keys to room 10? Told them we’re in 5, they told us someone just checked in to that room. They gave us keys to room 15 before offering us a double story cottage at an extra $230. Wanted me to pay for their mess. Because I was having surgery I booked a next door room for an overnight nurse. Said they had no booking for room 3 after it was confirmed. Said can have room 16 next to the room we took, when the nurse arrived they gave her keys to room 18. The incompetence was astounding. They were also advised that the hospital would be paying for the nurses room but they charged my card anyway. The night before surgery I asked reception to book me a taxi for 9:30am, at 9am thought I would check, told there was no booking? Under the beds were filthy & the skirting boards had thick visible dirt/dust that’s not been cleaned for months. The fridge was a camp fridge. I needed ice packs after surgery & needed to keep going to reception to get the packs frozen, they wouldn’t even bring them to the room for us. In the end we got ice from a waitress in the restaurant who put the ice inside disposable gloves because they didn’t have anything else? The internal doors make such a racket when opening/closing they wake you from sleep if the lumpy mattress hasn’t already stopped you from sleeping. Seriously the whole pathetic saga reminded me of faulty towers. I would go as far to say it will not change until management down get some serious training & Accor lift their game or drop their prices. I’m in town next week but NOT staying there, it’s a joke.

Room was a standard hotel room - nothing flash (a very soft bed which was not to my liking). Room was quiet but we were at the back of the hotel. It was a lovely stroll to the restaurant for breakfast and dinner. Dinner was lovely but a little expensive. The dinner service only waitress did such a superb job attending to everyone cheerfully and with ease that we had to single her out to the manager for doing such a great job with a near full restaurant - well done! A few more fairy lights on the path to the reception area would be lovely.

I am an Accor Member & have stayed at many Mecure Hotels . Mecure Ballarat was very disappointing. The heating was insufficient it got to minus 1 degrees while I was there yet the heater was on 25 & was so cold in my room ! I wasn't told reception was contactable 24 hours so I just suffered . There were no teaspoons for the tea & coffee making . The beds were so soft & uncomfortable. The bathroom water was accidently spilt on the floor so I used a towel to clean it & the towel was brown ?! There was a unpleasant smell in the room not a clean fresh smell. Buffet breakfast was very low quality food ran out & was not replaced quickly when asked why the staff said they had many people without bookings ? But that does not explain no cups for the juice . I spoke to reception about all this they offered me free drink cards ?!!! I said I prefer my money back for the room lady said sorry can't do that . I left digusted . Very Disappointed

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.