Hotel Maison Louise Lille Centre - Handwritten Collection 4성

고객 평점 (ALL 평가) 4.3/5 1,100 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 1
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 2
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 3
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 4
36 rue de Gand, 59800 LILLE, 프랑스

호텔설명

호텔 추가 정보

  • Personalised welcome and service

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • Delicious breakfast with local flavours.

숙박

호텔 위치

Hotel Maison Louise Lille Centre - Handwritten Collection

36 rue de Gand
59800 LILLE
프랑스

GPS:50.642154, 3.066093

전화
팩스 +33 3 59 57 47 99

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

Bar de l'hôtel

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,100 리뷰

TripAdvisor 평가  3.8/5  711 리뷰

A series of unfortunate events

트립어드바이저 평점 2.0/5

Davesoa TripAdvisor 인증 리뷰

We stayed for one night in September. I chose this hotel for its central location, its four star rating and secure parking. Positive Aspects Location: Convenient walking distance to attractions and restaurants. Room: Comfortable bed, quiet at night. Parking: Secure underground car park available. Issues Encountered Our room had litter on the floor and a very wobbly, unusable table—surprisingly overlooked by housekeeping. I reported this at reception and it was promptly fixed when we were out. More seriously, the shower only produced either cold water or a trickle of hot water, making it impossible to take a proper shower. The hand basin also had very poor hot water flow and made washing in hot water almost impossible. Communication with Management I emailed the manager, Dao Zoric, and his assistant twice late in the afternoon regarding these issues and, in the second email, requested a partial refund given that this did not reflect a four star experience and did not fulfil the description of the room facilities. I did not receive a response. I again reported the water flow issues to reception before breakfast, The staff member at reception staff was understanding and came with me back to the room to see for themselves the problem before I checked out. Further emails have been exchanged, though the manager has since declined any goodwill gesture and threatened that my negative review might result in a future booking ban. This is a very odd position to take given I am offering an opinion based on my experience. After the series of unfortunate events during my stay this is an empty threat as I would not, of course, wish to stay here again. Summary While the hotel had some positive features, the attention to housekeeping and hot water issues significantly impacted our stay. There were other minor problems that cropped up that did not enhance the experience. The manager's dismissive response compounded the frustration.

Dear Mr. Watts, As we discussed on multiple occasions, solutions were offered to you upon your arrival, including relocation to another room as well as an upgrade. This solution, which could have addressed all of the issues you encountered, was unfortunately directly declined by you. Our team acted promptly to resolve your concerns. To remind you, you arrived at the hotel at 14:46, reported your issue to the reception, and the problem was promptly addressed. Then you emailed me at 17:15 to file a complaint about an issue that had already been resolved and alternatives that had been proposed but rejected. Unfortunately, our hotel does not operate under commercial threats, and we have full confidence in our teams to resolve any issues, as they are available 24/7. Furthermore, it is important to note that you reported the water issue on Monday, two days after your departure. A technical intervention could have been proposed, or alternative accommodation could have been arranged if you had reported it during your stay. For reference, here is your initial feedback verbatim, dated Friday, September 19th at 17:15: "Feedback I booked a one night stay, Friday 19th September. I was very disappointed, on entering the allocated room (107) to find a piece of litter on the floor and the small table in the room so poorly assembled it was unusable. There is no way your housekeeping team could have not noticed this. This is not the attention to detail I expect from this level of hotel. A member of staff at reception fixed the problem whilst I walked around the city during the afternoon. I will, naturally, leave a review in the appropriate place reflecting my experience." It seems that you were more focused on the potential threat of leaving a review rather than enjoying your stay at our establishment. You could have also requested a refund, which would have been approved given the circumstances, and found alternative accommodation. However, you chose to remain at our hotel and enjoy your night before resorting to further commercial threats. Given all these factors, we have decided not to welcome you back to our hotel in the future, to avoid any further inconvenience. Kind regards Dao ZORIC - Front Office Manager

Animals friendly decision, shouldn't affect me..

트립어드바이저 평점 2.0/5

alterego69vl TripAdvisor 인증 리뷰

4 stars hotel ?? Where did it get it? During the WW2? Rooms to small. Toilet big enough to have air to breath and far away from the sink on the bathroom to wash your hands. Corridors not so clean.. Room furniture good as a 1 star hotel in Germany. The hotel accept animals but that means when you eat you breakfast you can find the dog tail in your coffee mug...the hotel accepts the animals, but that doesn't mean the guests should suffer from that.. What if I'm allergic from the animals? Someone want to bring them in hotel far enough, but not where other people stay or eat.. Hotel accepts them, but that doesn't mean they can slip in my room. . There are some positive points as well.. Nice staff,. Good breakfast..great location.

Dear Tonino, We are sorry to hear that the services offered by our pet-friendly establishment have had an impact on your stay with us. Our establishment is currently renovating all of its rooms and common areas in order to improve the comfort of our guests. As a Green Key hotel, we don't advocate waste, and some of our amenities are available directly from reception on request, as in most Green Key hotels. We fully comply with Mercure criteria, whether in Germany or anywhere else in the world, and offer the same hospitality products. Pets are allowed in the hotel's public areas, but under no circumstances do pets interfere with breakfast meals, and our staff are happy to point this out to their owners. All our rooms are cleaned and disinfected on a daily basis so as not to affect other guests. Kind regards, Dao ZORIC - Front Office Manager

Great location and decent hotel

트립어드바이저 평점 5.0/5

Colettegf 가족 - TripAdvisor 인증 리뷰

We stayed during the Olympics so it was expensive. But our room was brilliant - massive for the 3 of us. Location is great and easily walkable to the metro and main square. Lots of restaurants, bars and cafes nearby. Staff brilliant, so friendly. Parking secure and reasonably priced

Thank you so much for your review! We're delighted to hear that you enjoyed your stay, especially the spacious room and our central location. It's great to know our team helped make your experience a pleasant one with their friendly service. We hope to welcome you back on your next visit, whether for another big event or a more relaxed stay. Thanks again for choosing us and for your kind words! Best regards, Orlane Reception team

Does what you need it to do but shouldn’t be 4*

트립어드바이저 평점 2.0/5

Tourist54170155676 가족 - TripAdvisor 인증 리뷰

Surprised that this hotel has 4 stars. Our bathroom smelt very bad like sewage. We had two rooms and we could not close the bathroom doors in both which was pretty poor. The beds were fine and the rooms were small. All in all the room was quite outdated and the furniture a bit weird we had a table with wheels placed randomly on the room which took up lots of space.

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take your concerns about the bathroom smell, the issues with the doors, and the outdated room furnishings very seriously. We appreciate your comments about the beds and the size of the rooms, and we will use your input to make improvements. We strive to provide a comfortable and enjoyable stay for all our guests and hope you might consider staying with us again in the future to experience the enhancements we are planning. Best regards Sarah

Very good stay

트립어드바이저 평점 4.0/5

ariel857 TripAdvisor 인증 리뷰

The outstanding features include private parking, a good location, and a devoted team. The area is very quiet though centrally located. The breakfast is good and diverse though veggies are missing. Ours was a family room on two floors - the first was a sitting area and a restroom, and the second was a bedroom and a bathroom. This is what makes the split layout problematic - after using the restroom, one should ascend to the second floor to wash hands, or if one wishes to visit a bathroom during the night, he has to descend and then go back up, which makes it potentially dangerous on a staircase when sleepy. Other than that, it was a very good stay.

Hello, thank you for your detailed feedback! We're delighted to hear that you enjoyed our private parking, convenient location, and dedicated team. We appreciate your comments about the quiet and central area, as well as the good and diverse breakfast. We'll certainly look into adding more vegetables to our breakfast options. Regarding the split layout of the family room, we understand the inconvenience it may cause and will consider this in our future room designs. Your safety and comfort are important to us. We're glad to know that overall, you had a very good stay, and we hope to welcome you back again soon!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 432 리뷰 9/10 위치
  • 553 리뷰 5.4/10 객실
  • 508 리뷰 9.2/10 서비스
  • 5 리뷰 5.9/10 인터넷 가격
  • 322 리뷰 4.9/10 안락함
  • 264 리뷰 8.4/10 조식
  • 144 리뷰 6.2/10 청결도
  • 53 리뷰 3.6/10 가격 대비 가치

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