铂尔曼美里海滨酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,244 评论

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Lot 1347 Miri Waterfront, 商业中心, 沙劳越, 98000 美里, 马来西亚

描述

酒店其他优惠

  • 方便前往美里市中心

  • 上网角和覆盖整个酒店免费无线网络

  • 所有客房都可欣赏海景或河景

  • 拥有全天候安保措施的室内停车场

  • 从位于 24 楼的行政休闲区，可以欣赏令人惊叹的 360 度城市景观。

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酒店位置

铂尔曼美里海滨酒店

Lot 1347 Miri Waterfront, 商业中心, 沙劳越
98000 美里
马来西亚

GPS:4.398145, 113.985265

电话
传真 +60 85-323 999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,244 评论

TripAdvisor 评级  3.9/5  640 评论

Wonderful Hotel, Ideal Location.

Tripadvisor 评级 5.0/5

Z6856UWceliab 经 TripAdvisor 认证的评论

Excellent location with very attentive staff. We were fortunate to have a seaview suite which had stunning views even from the large bathtub. Executive lounge is spacious with a large selection of food for breakfast and evening canapés including Malaysian and Western dishes. The hot dishes provided each evening were the most generous we’ve experienced at Club Millésime and Executive Lounges and were actual meals rather than canapés. I especially enjoyed the Long Island Iced Tea cocktails. Staff were always attentive and helpful. The hotel is ideally located and the garage on a quiet laneway was safe to enter and exit from. 5 nights was not enough to explore the picturesque National Parks and nearby cultural sites. We will definitely return.

Dear Celia Blackwood, Thank you for your kind words regarding your recent stay at Pullman Miri Waterfront. We are delighted to hear that you enjoyed our excellent location and the stunning views from your seaview suite. It is gratifying to know that our attentive staff contributed positively to your experience and that you found the offerings at our Club Millésime to be generous and satisfying. We appreciate your feedback on the variety of dishes available for breakfast and evening canapés, as well as your enjoyment of the Long Island Iced Tea cocktails. It is wonderful to hear that you felt safe and comfortable in our garage facilities. We are thrilled to learn that you found your stay enjoyable and that you plan to return to explore more of the beautiful National Parks and cultural sites nearby. We look forward to welcoming you back for another memorable stay. Jean Wong, Guest Experience Manager.

Again Very Poor Rating. Why?

Tripadvisor 评级 1.0/5

jokl78 经 TripAdvisor 认证的评论

Stayed here for 3D2N. Had breakfast at the executive lounge. To our horror, the laksa sarawak broth was served at room temperature. And the chicken charsiew on mee kolok is ice cold (just took out from fridge). This kind of standard is totally unacceptable anywhere. For a so called EXECUTIVE lounge, this is really the worst and sub par food i ever had. The chef should be run off. What I got is just an apology for getting such horrible food and service. Never change this hotel. Forever is sub par!

Dear jokl78, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable quality of the food you experienced in the executive lounge, particularly the temperature of the laksa broth and the mee kolok. This falls far short of the standards we strive to uphold, and we regret the disappointment this caused during your stay. Please accept our deepest apologies for the inconvenience and frustration this has caused. Your feedback has been shared with our culinary and lounge management teams to ensure immediate corrective actions are taken. We value your feedback as it helps us improve, and we hope to have the opportunity to restore your confidence in our service in the future. Best Regards, Jean Wong, Guest Experience Manager.

客户意见评级 3.0/5

Tianjiao Y. 家庭住宿 - 所有已确认评论

这是第二次住了，感觉酒店除了房间大没有什么亮点了！服务差如人意：我们带着三个十二岁的孩子，希望相邻的两个房间，或者对门，不介意加钱，结果得不到满足，两个房间相隔7间房！房间里总有一股厕所味，应该是水池下水不好！冲洗器没有喷头，设备维护不好！我们加了一个床，付的现金，但没有增加相应的牙膏拖鞋等基本用品，孩子们第二天早上想要一小袋牙膏，结果打电话给前台，直到退房也没有送来！退房时排队等候时间很长，整体感觉不像五星酒店！

Dear Tianjiao Y., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Wong, Guest Experience Manager.

Not quite 5 star but still an awesome hotel

Tripadvisor 评级 4.0/5

marcuscbb 经 TripAdvisor 认证的评论

I stayed here on 2 occassions and enjoyed both stays. The hotel has amazing views and I highly recommend having lounge access to enhance you experience. The food and service was amazing. The only downside was housekeeping didn't do a good job cleaning the rooms each day definetly not 5 star standard. Also the hotel is looking a bit old and could use a bit of maintenance to keep that 5 star standard. Still I had a great stay and with the lounge access it was great value for money.

Dear marcuscbb, Thank you for your fantastic review and for highlighting our amazing views, service, and the value of our lounge access. We're so pleased you enjoyed your stays with us. We also thank you for your constructive feedback regarding housekeeping and maintenance. Please accept our apologies for falling short of our usual standards in these areas. We have shared your comments with the relevant teams to ensure immediate improvements. We hope to have the pleasure of welcoming you back soon for another wonderful stay. Sincerely, Jean Wong, Guest Experience Manager.

Pullman Miri is a decent hotel

Tripadvisor 评级 5.0/5

faith1hope2love 家庭住宿 - 经 TripAdvisor 认证的评论

In my satisfaction as a repeated customer, I brought quite some family members from different places to this stay when it came to a family trip in Miri. Pullman Waterfront was my enthusiastic support with extremely welcoming staff and the check in time of which I encountered was exceptionally smooth to deserve my compliment. The location, amenities and hospitality left all 10 of us an impressive remark. Being a returning guest, I surely held high expectations and was looking for even better experiences and treatments. Our requests namely connecting rooms, suites, double beds, single beds etc were all well-managed although we checked in at different separate times. The impressive city views, well-equipped amenities such as swimming pool, fitness center and bars as well as the spacious and newly stylish rooms were all the recognitions, with which we were truly satisfied. The prime location of Pullman Waterfront also brought me and my family influencing convenience. We could easily access to Time Square on foot and in which we constantly had a few drinks during our stay. To our surprise, there were a various eateries with decent food. Our quality family time in Miri was just so memorable. Pullman Waterfront was definitely a critical component! (However, one drawback of that was my email sent before my arrival but it was never replied :(

Dear Valued Guest , Thank you! We’re so happy you enjoyed your stay. You’re always welcome back anytime! Warm Regards, Jean Wong, Guest Experience Manager.

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其他网络用户评价我们的酒店

  • 1,236 评论 9.6/10 位置
  • 3,357 评论 7.2/10 房间
  • 2,146 评论 8/10 服务
  • 67 评论 8.2/10 上网
  • 1,608 评论 8/10 舒适度
  • 1,436 评论 4.8/10 清洁度
  • 806 评论 8.3/10 早餐
  • 795 评论 7.3/10 设施

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