铂尔曼美里海滨酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 3,571 评论

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Lot 1347 Miri Waterfront, 商业中心, 沙劳越, 98000 美里, 马来西亚

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酒店其他优惠

  • 方便前往美里市中心

  • 上网角和覆盖整个酒店免费无线网络

  • 所有客房都可欣赏海景或河景

  • 拥有全天候安保措施的室内停车场

  • 从位于 24 楼的行政休闲区，可以欣赏令人惊叹的 360 度城市景观。

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酒店位置

铂尔曼美里海滨酒店

Lot 1347 Miri Waterfront, 商业中心, 沙劳越
98000 美里
马来西亚

GPS:4.398145, 113.985265

电话
传真 +60 85-323 999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,571 评论

TripAdvisor 评级  4.0/5  614 评论

Where's the make up room?

Tripadvisor 评级 2.0/5

Johntang1974 Solo travel - 经 TripAdvisor 认证的评论

I seldom rate pullman hotel with a poor score. The stay here is disappointing based on one item. Late make up room. Despite I am out since 830am and returned at 2pm, my room (1008) reminds unclean. The knock on my door came at around 330pm. By then, I'm half way at my afternoon nap, I still get up, answer the door and said it's too late for make up room. Really disappointing service from pullman brand. I'll stick to novotel next time...

Dear John Tang, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Guest Experience Manager

Excellent hotel

Tripadvisor 评级 5.0/5

alishhsa Friends getaway - 经 TripAdvisor 认证的评论

The hotel is in very good location. Have a n outdoor swimming pool and a gym. Suana .steam room.the room size and view is very nice. Comfortable bed to have a good sleep.have slippers for bathroom and room. Lobby area is nice and got christmas tree with nice style .it have got enaugh parking outside .and it is nearby to restuarants and the shops. and got a korean super market walk distance .i would stay again next time for sure

Dear alishhsa, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.

感觉不错

客户意见评级 5.0/5

Chen 商务住宿 - 所有已确认评论

酒店服务很好

尊敬的 Zhongchun Z.： 感谢惠赐有关下榻 Pullman Miri Waterfront 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Dayang Roszina Assistant Front Office Manager Front Office Department PULLMAN MIRI WATERFRONT LOT 1347 WATERFRONT COMMERCIAL CENTRE 98000 MIRI SARAWAK – MALAYSIA T. +(6… 888 - F.+(6… 998 H9…

Pullman - a good spacious hotel in Miri

Tripadvisor 评级 4.0/5

326km 经 TripAdvisor 认证的评论

Large spacious hotel with a great view of the river and the sea - if you have a room that is facing that side. I got a room that faced another tall building and had to have my curtains drawn the whole day and night. Food is good but breakfast was chaotic with the fruits running out on both morning breakfasts that I was staying. It is still the best hotel in Miri - although that is not saying a great deal. I did feel it was not up to the standard of the other Pullman hotels that I have been in - in Petaling Jaya, West Malaysia; Shanghai (I have stayed there several times - very very good hotel and not too expensive even!).

Dear 326km, Thank you for choosing Pullman Miri Waterfront and for sharing your detailed feedback with us. We are delighted to hear that you appreciated our spacious hotel and its stunning views of the river and sea. We do regret that your allocated room did not meet your expectations in this regard. Your comments about breakfast are valuable to us, and we sincerely apologize for any inconvenience caused by the fruit shortage and the chaotic atmosphere. Our team is committed to providing a smooth and enjoyable breakfast experience, and your feedback has been shared with the relevant department for immediate improvement. We also appreciate your kind words about Pullman hotels and your honest assessment of your stay with us. While we strive to maintain the high standards synonymous with the Pullman brand, we understand there is always room for growth. Your insights inspire us to enhance the overall guest experience at Pullman Miri Waterfront. We hope to have the pleasure of welcoming you back and providing you with an even better experience during your next visit. Warm regards, Jean Guest Experience Manager.

Budget hotel with a luxury tag

Tripadvisor 评级 1.0/5

msrenehoney 家庭住宿 - 经 TripAdvisor 认证的评论

We arrived at the Pullman Miri late in the evening, we were greeted by the concierge with smiles and a nice cool lobby. We had a fantastic barista who served us wonderfully the next morning. That’s about it, the front office staff were not friendly and barely had any communication skills. Our room was dated, floors were sticky, there was rust and black mould all over the shower and bathtub sealant, the sink took so long to drain, in the daytime, we saw stains on the bedding. When it came to amenities, we were provided with the bare minimum, it was not luxurious like other Pullman’s. It was like a budget hotel under the guise of a luxury hotel. The electricity was out for the whole day and night, even though they had generators, the AC wasn’t running and it was HOT. About 26C in our room after they brought up a cooler which (bizarrely) only served to increase the temperature of the room further. The buffet was atrocious, Brian Chong, if you’re reading this, the breakfast is awful, you literally come from the Shangri-la, do better. Please work on the gross array of tasteless dishes that are being presented to guests. The baked goods tasted like windex! The croissants were ok, the laksa was palatable, the nasi lemak sambal was imbalanced and not good at all. They served weird lunchtime dishes for breakfast as well. The coffee machine didn’t work either, noone cleared our table or other tables that were dirty. It was just a sad experience that is an obtuse waste of money. Honestly, we couldn’t wait to leave, we weren’t offered a discount or an apology for such a terrible experience. They merely put a sign up at the front desk about the power outage and apologised for the inconvenience. Not good enough, we paid in full, for an uncomfortable and disappointing stay.

Dear Ms. Renehoney, Thank you for taking the time to share your detailed feedback about your recent stay at Pullman Miri Waterfront. We sincerely regret that your experience did not meet your expectations and are deeply sorry for the challenges you encountered. Please allow us to address your concerns: Room Condition: We sincerely apologize for the issues you faced with the condition of your room. This is not reflective of the high standards we strive to maintain. We are currently conducting a thorough review with our housekeeping and maintenance teams to ensure that such lapses are rectified immediately. Electricity Outage: We understand how uncomfortable the power outage must have been. Although we provided a temporary cooling solution, it is clear that it did not adequately address your comfort. We are evaluating our contingency measures to ensure guest comfort during such unforeseen circumstances. Breakfast Experience: Your comments regarding the breakfast offerings and service are very concerning. We will review the menu, food quality, and service standards with our culinary and service teams to ensure that improvements are implemented promptly. Lack of Apology and Resolution: Please accept our sincere apologies for the lack of proactive communication and resolution during your stay. This feedback will help us better train our team to handle such situations more appropriately in the future. Please do not hesitate to contact me directly at Jean.ZHIXUAN@accor.com so that I can personally assist in planning a better experience for you. Once again, we apologize for not meeting your expectations and appreciate your feedback, which helps us improve our services. Warm Regards, Jean Guest Experience Manager

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其他网络用户评价我们的酒店

  • 1,191 评论 9.5/10 位置
  • 3,354 评论 7.6/10 房间
  • 2,181 评论 7.8/10 服务
  • 70 评论 7.9/10 上网
  • 1,570 评论 8.2/10 舒适度
  • 1,384 评论 5.5/10 清洁度
  • 895 评论 7.8/10 早餐
  • 775 评论 7.1/10 设施

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