铂尔曼美里海滨酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,293 评论

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Lot 1347 Miri Waterfront, 商业中心, 沙劳越, 98000 美里, 马来西亚

描述

酒店其他优惠

  • 方便前往美里市中心

  • 上网角和覆盖整个酒店免费无线网络

  • 所有客房都可欣赏海景或河景

  • 拥有全天候安保措施的室内停车场

  • 从位于 24 楼的行政休闲区，可以欣赏令人惊叹的 360 度城市景观。

我们的客房

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酒店位置

铂尔曼美里海滨酒店

Lot 1347 Miri Waterfront, 商业中心, 沙劳越
98000 美里
马来西亚

GPS:4.398145, 113.985265

电话
传真 +60 85-323 999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  3,293 评论

TripAdvisor 评级  3.9/5  645 评论

Compliments to Fazli and Jean. Great example of class A customer service

Tripadvisor 评级 5.0/5

MalaysiaMinky 经 TripAdvisor 认证的评论

Fazli the operations manager and Jean from customer service are just amazing. We had a v bad night on the first but they immediately sympathies with our predicament and made everything right for us Hotel is well kept and location is great. View is lovely and their suite room has a full size fridge with expresso machine. 3 bathrobes and nice bag to go to the pool. Will support their charity incentive by buying the bags from them

Dear Ms Ong, Thank you for your absolutely wonderful and detailed feedback. We are truly delighted to hear that you enjoyed our well-kept hotel, great location, lovely view, and the thoughtful amenities in the suite. We are especially proud and grateful for your heartfelt compliments for Fazli, our Operations Manager, and Jean from customer service. It is incredibly rewarding to know that their immediate sympathy and proactive actions turned your experience around, exemplifying the class A service we strive for. We will ensure they receive the recognition they deserve. We are also touched by your support of our charity initiative. Thank you for being a part of our community efforts. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Warmest regards, Jean Wong, Guest Experience Manager

客户意见评级 3.0/5

Xiao J. 朋友住宿 - 所有已确认评论

还好吧

Dear Xiao J., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Wong, Guest Experience Manager.

客户意见评级 3.5/5

Hongli L. 商务住宿 - 所有已确认评论

有些地方我希望贵司可以做的更好，比如我的房间缺少浴袍，而朋友行政楼层有，但这应该是这个级别酒店的标配。比如拖鞋质量一般，而且在打扫房间的时候没有给我更换新的拖鞋。

Dear Hongli L. Thank you for your constructive feedback. We sincerely apologize for the inconsistencies in amenities, specifically the lack of bathrobes in your room and the quality and replenishment of the slippers. You are correct that these should meet a consistent standard, and we have addressed this with our housekeeping team to ensure all rooms are properly equipped and replenished daily. We appreciate you bringing these details to our attention, as it helps us improve our service. We hope to welcome you back for a stay where all aspects meet your expectations. Sincerely, Jean Wong, Guest Experience Manager

Indulgence

Tripadvisor 评级 5.0/5

lee c 经 TripAdvisor 认证的评论

Very big room. Confortable bed. Big bathroom with bath tub. Nice river and sea view. Ample free covered parking. Friendly and helpful staff. Value for a little bit more money. Many eateries and pub nearby. In front of Miri waterfront with sea horse statue.

Dear Valued Guest, Thank you for your fantastic and detailed feedback! We are thrilled to hear that you enjoyed our very spacious room, comfortable bed, large bathroom with tub, and the beautiful river and sea view. We are also delighted that you found our staff friendly and helpful, appreciated the ample covered parking, and enjoyed the convenience of our prime location near the waterfront, eateries, and pubs. It is wonderful to know you found the experience to be great value. We look forward to welcoming you back for another excellent stay. Sincerely, Jean Wong, Guest Experience Manager

Great Service, Room Cleanliness Could Improve

Tripadvisor 评级 4.0/5

Anna7487 经 TripAdvisor 认证的评论

I had a good stay at Pullman Miri Waterfront. Upon arrival, Bellman Raymond was welcoming and helpful. Check-in was smooth with Mary and Balqis. The first room was not clean, but Jean promptly arranged a room upgrade, which I appreciated. Bellmen Canninius and Max were also very helpful. Service was excellent as always, though room cleanliness could be improved as the floor was dusty and a few areas were not properly cleaned. Overall, it was a pleasant stay.

Dear Anna7487, Thank you for your feedback regarding your recent stay at Pullman Miri Waterfront. I am pleased to hear that our team, including Bellman Raymond, Mary, Balqis, Canninius, and Max, contributed positively to your experience. Your comments about room cleanliness are duly noted. We strive to maintain high standards, and I apologize for any oversight during your stay. Your feedback is invaluable as it helps us improve our services and ensure a better experience for our guests in the future. Thank you once again for your review, and we look forward to welcoming you back. Jean Wong, Guest Experience Manager.

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其他网络用户评价我们的酒店

  • 1,220 评论 9.6/10 位置
  • 3,306 评论 7.1/10 房间
  • 2,108 评论 8/10 服务
  • 62 评论 8.7/10 上网
  • 1,602 评论 7.8/10 舒适度
  • 1,423 评论 4.6/10 清洁度
  • 802 评论 7.2/10 设施
  • 798 评论 8.2/10 早餐

支持方 Trustyou

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