Pullman Miri Waterfront 5 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 3.306 recensioni

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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malesia

Descrizione

I plus dell'hotel

  • Comodo accesso al centro di Miri

  • Angolo Web e WIFI gratuito in tutto l'hotel

  • Tutte le camere offrono vista oceano o fiume

  • Parcheggio coperto custodito 24/7

  • Vista mozzafiato a 360° sulla città dall'Executive Lounge al 24° piano.

Le nostre sistemazioni

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Posizione dell'hotel

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malesia

Coordinate GPS:4.398145, 113.985265

Telefono
Fax +60 85-323 999

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  3.306 recensioni

Giudizio TripAdvisor  3.9/5  645 recensioni

Compliments to Fazli and Jean. Great example of class A customer service

Punteggio Tripadvisor 5.0/5

MalaysiaMinky Recensione certificata TripAdvisor

Fazli the operations manager and Jean from customer service are just amazing. We had a v bad night on the first but they immediately sympathies with our predicament and made everything right for us Hotel is well kept and location is great. View is lovely and their suite room has a full size fridge with expresso machine. 3 bathrobes and nice bag to go to the pool. Will support their charity incentive by buying the bags from them

Dear Ms Ong, Thank you for your absolutely wonderful and detailed feedback. We are truly delighted to hear that you enjoyed our well-kept hotel, great location, lovely view, and the thoughtful amenities in the suite. We are especially proud and grateful for your heartfelt compliments for Fazli, our Operations Manager, and Jean from customer service. It is incredibly rewarding to know that their immediate sympathy and proactive actions turned your experience around, exemplifying the class A service we strive for. We will ensure they receive the recognition they deserve. We are also touched by your support of our charity initiative. Thank you for being a part of our community efforts. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Warmest regards, Jean Wong, Guest Experience Manager

Полная тишина и поэтому шикарный сон

Punteggio Tripadvisor 5.0/5

klaster612 Recensione certificata TripAdvisor

Менеджер на регистрации улучшив , согласно правилам для платиновых клиентов, нам номер дал наверное лучший в отеле большущий номер с гостинной почти на самом верху, на 20-м этаже с прекрасным видом на море и город. Вернее сначала нам дали номер похуже, но по моей настойчивой просьбе ))) выдали именно этот. Прекрасная кровать. Полная тишина и поэтому шикарный сон при плотных занавесках. Подкачали подушки, как резиновые, слишком плотные. Огромное фойе на рецепшен. Здесь и в ресторане всегда было слегка некомфортно холодновато. На завтраки пришлось получше одеваться. Завтраки неплохие. Продукты разнообразные. Персонал услужлив. Два дня на новогодние праздники у нас убирали не очень хорошо. Но после звонка менеджеру все исправили. Отель в центре города пешком можно дойти до двух больших моллов и до половины городских достопримечательностей. Такси недорогое, поэтому как ходит здесь общественный транспорт мы так и не узнали. Есть единственная претензия. Для мебели и оборудования отеля лучшие времена явно давно прошли. Требуется хороший ремонт и осовременивание.

Dear klaster612, Thank you for your detailed and thoughtful feedback in Russian. We have translated it to ensure we fully understand and appreciate your comments. We are delighted to hear that you enjoyed the complete silence for a splendid sleep, the magnificent sea and city view from your upgraded room on the 20th floor, the comfortable bed, and the convenient central location within walking distance to malls and attractions. We are also pleased that our reception manager accommodated your request and that our staff provided attentive service. We sincerely apologize for the aspects that diminished your comfort: the pillows being too firm, the occasional cool temperature in public areas, the intermittent housekeeping standard during the holidays, and the overall impression that the furnishings require updating. Your feedback regarding the maintenance and modernization of the hotel is particularly valuable as we plan for future renovations. We have addressed your concerns with the respective departments. It was our pleasure to host you, and we hope to welcome you back to a refreshed and even more comfortable environment in the future. Sincerely, Jean Wong, Guest Experience Manager

Indulgence

Punteggio Tripadvisor 5.0/5

lee c Recensione certificata TripAdvisor

Very big room. Confortable bed. Big bathroom with bath tub. Nice river and sea view. Ample free covered parking. Friendly and helpful staff. Value for a little bit more money. Many eateries and pub nearby. In front of Miri waterfront with sea horse statue.

Dear Valued Guest, Thank you for your fantastic and detailed feedback! We are thrilled to hear that you enjoyed our very spacious room, comfortable bed, large bathroom with tub, and the beautiful river and sea view. We are also delighted that you found our staff friendly and helpful, appreciated the ample covered parking, and enjoyed the convenience of our prime location near the waterfront, eateries, and pubs. It is wonderful to know you found the experience to be great value. We look forward to welcoming you back for another excellent stay. Sincerely, Jean Wong, Guest Experience Manager

Great Service, Room Cleanliness Could Improve

Punteggio Tripadvisor 4.0/5

Anna7487 Recensione certificata TripAdvisor

I had a good stay at Pullman Miri Waterfront. Upon arrival, Bellman Raymond was welcoming and helpful. Check-in was smooth with Mary and Balqis. The first room was not clean, but Jean promptly arranged a room upgrade, which I appreciated. Bellmen Canninius and Max were also very helpful. Service was excellent as always, though room cleanliness could be improved as the floor was dusty and a few areas were not properly cleaned. Overall, it was a pleasant stay.

Dear Anna7487, Thank you for your feedback regarding your recent stay at Pullman Miri Waterfront. I am pleased to hear that our team, including Bellman Raymond, Mary, Balqis, Canninius, and Max, contributed positively to your experience. Your comments about room cleanliness are duly noted. We strive to maintain high standards, and I apologize for any oversight during your stay. Your feedback is invaluable as it helps us improve our services and ensure a better experience for our guests in the future. Thank you once again for your review, and we look forward to welcoming you back. Jean Wong, Guest Experience Manager.

6 giorni a Miri

Giudizio clienti 4.5/5

Emilio Amici - Avvisi confermati di ALL

Nel complesso il soggiorno è stato molto positivo. Gentilezza e disponibilità alla reception, in particolare da parte dell' Ass.t Front desk manager Roszina. La pulizia delle camere deve essere controllata maggiormente in quanto il personale addetto non ha le idee chiare sulla pulizia e l'ordine. Magnifica la sauna e lo steam room, nonché la palestra. In sauna tuttavia manca la clessidra, Il termometro e l'igrometro. In ristorante a colazione le cosiddette marmellate sono sintetiche e manca il porta uovo per l'uovo alla coque (appena rientro in Germania invierò un pacchetto con i porta uovo come omaggio). Nel complesso comunque lo staff è gentile e disponibile.

Dear Emilio F., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Guest Experience Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.220 recensioni 9.6/10 Posizione
  • 3.306 recensioni 7.1/10 Camera
  • 2.108 recensioni 8/10 Servizio
  • 62 recensioni 8.7/10 Internet
  • 1.602 recensioni 7.8/10 Comfort
  • 1.423 recensioni 4.6/10 Pulizia
  • 802 recensioni 7.2/10 Servizi
  • 798 recensioni 8.2/10 Colazione

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