Dear Mohamad S. S., Thank you for your continued loyalty and wonderful feedback. We're truly honored to be your preferred hotel. It's great to hear that you enjoy our spacious rooms, larger work desk, and the quiet and calm atmosphere compared to other hotels. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Hamzah M., Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our good location, friendly staff, and clean lobby. It's also great to know that our rooms met your expectations for cleanliness and comfort. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Mohamad A. A. K., Thank you for your wonderful review! We're delighted to hear that you found our location relaxing, comfortable, and quiet, even in the middle of the city's hustle and bustle. It's also great to know that our friendly staff made your stay more interesting. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Dear Saga J., Thank you for your wonderful review! We're delighted to hear that your stay was worth it and that our friendly staff from bell boy, front desk, room service, to the kitchen made a positive impression. A special thank you for recognizing Miss Chew and Mr. Enki—they will be personally acknowledged for their excellent service. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Dear Siti S. M. A., Thank you for your kind review! We're delighted to hear that you had a comfortable stay, enjoyed our food, and found our location convenient. It's also wonderful to know that our service and treatment met your expectations. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Dear Muhammad A. G. G. R., Thank you for your wonderful review! We're delighted to hear that you had a comfortable stay, enjoyed our beautiful room, friendly staff, and the convenient walking distance to local eateries. However, we sincerely apologize for the oversight regarding the dirty glass near the fruit juice section with fruit residue still stuck to it. Your feedback has been shared with our Food & Beverage team for immediate review and improvement. We hope to welcome you back for an even better experience. Sincerely, Brenda Heu Guest Relations

Dear Safilah D., Thank you for your best review! We're delighted to hear that you found our room clean and comfortable. We look forward to welcoming you back again soon! Sincerely, Brenda Heu Guest Relations

Dear Mohd A. S., Thank you for your honest feedback. We are truly sorry to hear that your experience with our room service was so disappointing. Please accept our sincere apologies for the careless tidying of the room, poorly folded comforter, unchanged towels, unrefilled coffee, tea, and sugar sachets, and the toilet not being cleaned. This is not the standard we aim to provide, and your feedback has been shared with our housekeeping team for immediate review and corrective action. We deeply regret that we failed to meet your expectations and hope to have the opportunity to welcome you back and provide a much better experience. Sincerely, Brenda Heu Guest Relations

Dear Christopher U. S., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Wong, Guest Experience Manager.

Dear Noorfadzli Z., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Wong, Guest Experience Manager.

Dear Azlan B. R., Thank you for bringing the significant issues in room 815 to our attention in such detail. We sincerely apologize for the multiple and unacceptable failures you experienced, including the blocked sink and bathtub drain, the missing amenities (remote, prayer mat, kettle), the delayed service response, and the unclean window. This falls far below the standard expected of our hotel. We have escalated this immediately to our respective department. The room has been taken out of service for a complete deep clean, repair, and re-stocking. Your feedback is crucial for preventing such lapses for future guests. We deeply regret the inconvenience caused and hope for an opportunity to restore your confidence with a flawless stay in the future. Sincerely, Jean Wong, Guest Experience Manager

Dear Muhamad F. K. S., Thank you for bringing this to our attention. We sincerely apologize for the failure to service your room at the requested time of 5:30 PM. This is not our standard of service, and we have addressed this with our Housekeeping team to ensure better adherence to guest requests and schedules. We appreciate your feedback and hope to welcome you back for a more responsive and comfortable stay. Sincerely, Jean Wong, Guest Experience Manager

Dear Adly A. H. I., Thank you for taking the time to provide feedback regarding your stay at Pullman Miri Waterfront. We are very pleased to hear that you were satisfied with the comfort of the room, the breakfast options, and the service from our staff, including Kenny and Qayum. We appreciate your insights regarding the bed linens and lighting that need to be improved. We are always striving to enhance our guests' experience and will consider this feedback in our efforts to maintain a high standard of quality. Once again, thank you for your review. Jean Wong, Guest Experience Manager.

Dear Ramzen A., Thank you for the positive feedback provided. We are very pleased to hear that you are satisfied with the facilities and food options we offer. Your comments are very valuable to us and we look forward to welcoming you again in the future. Jean Wong, Guest Experience Manager.

Dear Mastura B. m. a., Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed the serene atmosphere, beautiful views, and the cleanliness of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Jean Wong, Guest Experience Manager.

Dear Arrasydin I. S., Thank you for your feedback regarding your recent stay. I regret to hear about the issues you experienced with room service and towel changes. Your comments are valuable and will be considered for our ongoing improvements. Best regards, Jean Wong, Guest Experience Manager.

To Farawahidah A. L., Thank you for the positive feedback provided. We are very pleased to hear that your experience at Pullman Miri Waterfront met your expectations. Our staff's commitment to providing the best service is our priority. We look forward to welcoming you back in the future. Jean Wong, Guest Experience Manager.

Dear Nordiana K., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Wong, Guest Experience Manager.

Dear Hezron A., Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Wong, Guest Experience Manager.