Pullman Miri Waterfront bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 3.293 ulasan

Jaminan Harga
Terbaik
Pullman Miri Waterfront - Image 1
Pullman Miri Waterfront - Image 2
Pullman Miri Waterfront - Image 3
Pullman Miri Waterfront - Image 4
Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

Deskripsi

Keistimewaan hotel

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Telepon
Fax +60 85-323 999

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  3.293 ulasan

Peringkat TripAdvisor  3.9/5  645 ulasan

Compliments to Fazli and Jean. Great example of class A customer service

Catatan Tripadvisor 5.0/5

MalaysiaMinky Ulasan TripAdvisor tersertifikasi

Fazli the operations manager and Jean from customer service are just amazing. We had a v bad night on the first but they immediately sympathies with our predicament and made everything right for us Hotel is well kept and location is great. View is lovely and their suite room has a full size fridge with expresso machine. 3 bathrobes and nice bag to go to the pool. Will support their charity incentive by buying the bags from them

Dear Ms Ong, Thank you for your absolutely wonderful and detailed feedback. We are truly delighted to hear that you enjoyed our well-kept hotel, great location, lovely view, and the thoughtful amenities in the suite. We are especially proud and grateful for your heartfelt compliments for Fazli, our Operations Manager, and Jean from customer service. It is incredibly rewarding to know that their immediate sympathy and proactive actions turned your experience around, exemplifying the class A service we strive for. We will ensure they receive the recognition they deserve. We are also touched by your support of our charity initiative. Thank you for being a part of our community efforts. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Warmest regards, Jean Wong, Guest Experience Manager

Catatan tamu Avis 2.0/5

Azlan B. R. Bisnis - Ulasan terverifikasi ALL

bilik 815 ini singki dalam tempat cuci tangan dalam bilik mandi tersumbat, air lambat turun. susah nak berus gigi dan cuci muka. lubang saluran air di tepi bath tub juga tersumbat, air jadi bertakung. tak selesa nak mandi. remote tv, sejadah, cerek elektrik juga tiada dalam bilik. bila request dari housekeeping, dalam sejam juga menunggu. tingkap depan bath tub agak berlumut dan kotor. sekali sekala cuba cuci tingkap tersebut walaupun view bilik 815 ini tak berapa menarik. sepatutnya hotel 5 bintang bukan begini rupa biliknya yang serba kekurangan. mohon perbaiki masalah ini untuk keselesaan pelanggan yang seterusnya guna bilik ini.

Dear Azlan B. R., Thank you for bringing the significant issues in room 815 to our attention in such detail. We sincerely apologize for the multiple and unacceptable failures you experienced, including the blocked sink and bathtub drain, the missing amenities (remote, prayer mat, kettle), the delayed service response, and the unclean window. This falls far below the standard expected of our hotel. We have escalated this immediately to our respective department. The room has been taken out of service for a complete deep clean, repair, and re-stocking. Your feedback is crucial for preventing such lapses for future guests. We deeply regret the inconvenience caused and hope for an opportunity to restore your confidence with a flawless stay in the future. Sincerely, Jean Wong, Guest Experience Manager

Catatan tamu Avis 3.0/5

Muhamad F. K. S. Sendiri - Ulasan terverifikasi ALL

Bilik lewat untuk di kemas @ 5 pm. Minta dtg kemas jam 5.30 pm tetapi tiada tindakan & tidak di kemas.

Dear Muhamad F. K. S., Thank you for bringing this to our attention. We sincerely apologize for the failure to service your room at the requested time of 5:30 PM. This is not our standard of service, and we have addressed this with our Housekeeping team to ensure better adherence to guest requests and schedules. We appreciate your feedback and hope to welcome you back for a more responsive and comfortable stay. Sincerely, Jean Wong, Guest Experience Manager

Indulgence

Catatan Tripadvisor 5.0/5

lee c Ulasan TripAdvisor tersertifikasi

Very big room. Confortable bed. Big bathroom with bath tub. Nice river and sea view. Ample free covered parking. Friendly and helpful staff. Value for a little bit more money. Many eateries and pub nearby. In front of Miri waterfront with sea horse statue.

Dear Valued Guest, Thank you for your fantastic and detailed feedback! We are thrilled to hear that you enjoyed our very spacious room, comfortable bed, large bathroom with tub, and the beautiful river and sea view. We are also delighted that you found our staff friendly and helpful, appreciated the ample covered parking, and enjoyed the convenience of our prime location near the waterfront, eateries, and pubs. It is wonderful to know you found the experience to be great value. We look forward to welcoming you back for another excellent stay. Sincerely, Jean Wong, Guest Experience Manager

Great Service, Room Cleanliness Could Improve

Catatan Tripadvisor 4.0/5

Anna7487 Ulasan TripAdvisor tersertifikasi

I had a good stay at Pullman Miri Waterfront. Upon arrival, Bellman Raymond was welcoming and helpful. Check-in was smooth with Mary and Balqis. The first room was not clean, but Jean promptly arranged a room upgrade, which I appreciated. Bellmen Canninius and Max were also very helpful. Service was excellent as always, though room cleanliness could be improved as the floor was dusty and a few areas were not properly cleaned. Overall, it was a pleasant stay.

Dear Anna7487, Thank you for your feedback regarding your recent stay at Pullman Miri Waterfront. I am pleased to hear that our team, including Bellman Raymond, Mary, Balqis, Canninius, and Max, contributed positively to your experience. Your comments about room cleanliness are duly noted. We strive to maintain high standards, and I apologize for any oversight during your stay. Your feedback is invaluable as it helps us improve our services and ensure a better experience for our guests in the future. Thank you once again for your review, and we look forward to welcoming you back. Jean Wong, Guest Experience Manager.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.220 ulasan 9.6/10 Lokasi
  • 3.306 ulasan 7.1/10 Kamar
  • 2.108 ulasan 8/10 Pelayanan
  • 62 ulasan 8.7/10 Internet
  • 1.602 ulasan 7.8/10 Kenyamanan
  • 1.423 ulasan 4.6/10 Kebersihan
  • 802 ulasan 7.2/10 Fasilitas
  • 798 ulasan 8.2/10 Sarapan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Mercure Miri City Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 (2296 ulasan)

Di 448 m

Lihat hotel
Semua hotel kami di MIRI