Dear Xinyu W., Thank you so much for your wonderful review. We are thrilled to hear that you loved our overall interior design and consider us one of the best hotels in the area. Your kind words mean a great deal to our entire team and truly motivate us to keep delivering exceptional experiences. We look forward to welcoming you back for another fantastic stay in the future. Warm regards, Maksum Aksan Damanik - General Manager

Dear Mr. Longfei H., Thank you very much for taking the time to share your feedback regarding your stay at Mercure Berau. We are delighted to know that you enjoyed our service, convenient location, and the cleanliness of our facilities. It is truly rewarding to learn that these aspects contributed positively to your stay and met your expectations. We also appreciate your valuable suggestion regarding motorcycle rental services. Feedback such as yours helps us better understand the needs of our guests and explore opportunities to enhance our offerings in the future. At the same time, we thank you for highlighting the internet speed as an area for improvement. Please accept our apologies for any inconvenience this may have caused. Your comments have been shared with the relevant team as we continuously work to improve our connectivity and overall guest experience. Thank you once again for your kind recommendation and constructive feedback. We look forward to welcoming you back to Mercure Berau for another enjoyable stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

Dear Mr. Ziquan L., Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not fully meet your expectations. While we are pleased to know that your check-in and check-out experiences were positive, we regret that other aspects of your stay were not as satisfactory. We understand your disappointment regarding the lack of replenishment for your complimentary drinks during your multi-night stay. This is certainly not the level of service we aim to provide, and we will follow up with our housekeeping team to ensure proper attention is given to all guest amenities moving forward. Your comments about room cleanliness and the speed of the Wi-Fi connection have also been noted. We appreciate you bringing these concerns to our attention, and we will review them internally to improve the overall guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much improved stay. Warm regards, Maksum Aksan Damanik General Manager