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金沙萨铂尔曼大酒店 5 星

客户意见评级 4.1/5 1,901 评论

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金沙萨铂尔曼大酒店
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酒店其他优惠

  • 位于商业区的中心地带,靠近市中心。

  • 190 间豪华舒适的客房和套房。

  • 大型休闲区:游泳池、健身房、土耳其浴室、桑拿房和美容护理中心。

  • 设有 3 间餐厅和 3 间酒吧,提供灵活而富有创意的餐饮服务。

  • 11 间现代化会议室。

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

金沙萨铂尔曼大酒店

4 Avenue Batetela
9535 kinshasa
刚果民主共和国

电话: +243858000111

传真: (+243)858000111

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    恩吉利国际机场 达到 27公里 / 16 英里

GPS :-4.314103, 15.276811

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 餐厅
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 3 餐厅
  • 3 酒吧
  • 早餐
    • 自助餐
    • 客房服务
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 7 会议室
  • 商务中心
    • 商务中心提供工作人员支持服务
酒店服务和设施
  • 酒店信息
    • 190 间客房
    • 0 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 88 间禁烟客房
    • 9 多个楼层
  • 酒店使用的语言
    • 西班牙语
    • 英语
    • 法语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速无线网络
    • 高速传输线
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 娱乐设施
    • 娱乐场
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • Parking hotel Pullman
    • 酒店内
    • 私人
护理
  • Pullman Pool
    • 外部
    • 酒店内
  • Fitness lounge
    • 酒店内
    • 土耳其式浴室
    • 桑拿房
家庭
  • 供儿童使用的设施*
    • 提供婴儿车
    • 热奶器

我们的客房

在我们的 190 间客房和套房内,尽情享受豪华舒适的现代化设施。我们的客房可饱览刚果河和金沙萨市的超凡美景。

您的会议和活动

我们的会议室

  • 会议室数量:9

  • 最大面积:1,200 平方米

  • 最大容量:700 个人

  • 最大宴会容量:450 个人

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金沙萨铂尔曼大酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.1/5

1,901 评论

TripAdvisor 评级 4.0/5

385 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Great accommodation and hospitality

Tripadvisor 评级 4.0/5

Wezijames Business - 03/10/2021 经 TripAdvisor 认证的评论

Great room and facilities, but most important were the most courteous, helpful and friendly staff. gave me good advice. Thank you Ariane for arranging my airport shuttle and assisting with my out-bound covid test and certificate at short notice.

住的不错

客户意见评级 4.5/5

贾. 商务住宿 - 08/06/2021 所有已确认评论

健身房和网球场特别好,还有柔道、空手道、拳击课。早餐多样,卫生规范,非常棒的入住体验。 ARLETTE 和 PRISA女士在早餐时总是和顾客打招呼,很热情。

Dear Mr. Weitao J., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry de Jaham Country General Manager RDC

excellent service and amazing food

Tripadvisor 评级 4.0/5

FrequentFlier1525 Business - 05/04/2021 经 TripAdvisor 认证的评论

Staff are friendly and helpful. The premises are green and spacious, which was excellent for social distancing. The location was perfect for business. It was safe to jog in the morning on the road along the river. The river view from the window was breathtaking with the view of Brazzaville town - the closest two capitals in the world. Sushi on the 9th floor restaurant is probably the best in Africa. I am Japanese and I know what the good sushi is ; )

Dear 1525, Thank you very much for your stay and review! It will be agreat pleasure to have you back soon. Sincerely, Thierry de Jaham Country General Manager RDC

My Favorite Hotel In Kinshasa

Tripadvisor 评级 5.0/5

kcook2021 Business - 27/03/2021 经 TripAdvisor 认证的评论

The staff is absolutely amazing! The customer experience manager Laetitia is wonderful as well as her entire staff. Arthuro at the front desk is incredibly helpful as well. Their breakfast never disappoints and I miss it every day that I am not there. Prisca behind the omelets/hot bar is absolutely wonderful. The other ladies, especially Arlette, also made sure to help me quickly on days I was running late to grab a coffee to go and a croissant or two. When I checked in Proserphine and her counterparts always remembered me and made me feel SO welcome. I refuse to stay anywhere else when I am in town!

Dear Kcook 2021, Thank you for your nice review, I will definetely share it with the team. Hoping to welcome you back soon! Kind regards, Thierry De Jaham Country General Manager DRC

Business stay Kin

Tripadvisor 评级 4.0/5

Passport149641 Business - 24/03/2021 经 TripAdvisor 认证的评论

Nice location, with quite and safe area. Hotel with big and nice pool. Breakfast and foods are good and fresh. Room is big but was not clean properly before. I complains to housekeeping. Materas was not so confortable. Good to stay there is you are visiting kin for business.

Dear Passport149641, Thank you for your great review. It will be a pleasure to have you back soon. Sincerely, Thierry de Jaham Country General Manager RDC

Long Business Trip

Tripadvisor 评级 4.0/5

Passport149641 Business - 14/12/2020 经 TripAdvisor 认证的评论

Good stay, nice place and nice hotel with big pool and garden. Suite room with confortable materass and good furnitures but was reception gave me an old one with city view and not modern suite with river view. Good breakfast and foods.

Dear Passport149641, Thank you very much for your review. We are please to hear that you enjoyed your stay. Do not hesitate to contact me prior to your next visit. It will a pleasure to allocate you in a room with a river view. Sincerely, Marc Frère Country General Manager RDC

Business trip

Tripadvisor 评级 4.0/5

mmezian2020 Business - 01/11/2020 经 TripAdvisor 认证的评论

Thank’s to Arvel and Médard for the great welcome and support during my stay at the hôtel. Good breakfast with fresh juice, nice garden with pool. Sport room open all the week with direct garden view. In resume nice place for loose some days ag Kinshasa

Dear Mr. Mezian, Thank you very much for your visit and your kind review. I will share your comments with Arvel & Médard. It will help them to drive their passion towards their guests. I remain at your disposal may you need any further assistance. Kind regards, Marc Frère Country General Manager RDC

January 2020

Tripadvisor 评级 4.0/5

Colin196 Business - 15/01/2020 经 TripAdvisor 认证的评论

Some very good staff all round. Found the reception staff very distant and almost unfriendly at times and handling queries aggressively. All round atmosphere is good. Has areas which can be used for discreet discussions if necessary. Well equipped gym. Thought the drinks to be very expensive.

Dear Colin196, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Pullman Kinshasa Grand Hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you again for your stay among us and for your constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that opportunity. Sincerly

Weared down

Tripadvisor 评级 3.0/5

PEZET2014 Business - 18/11/2019 经 TripAdvisor 认证的评论

I stayed for two night in the old wing which has seen its better days, but as everything it depends what you compare with. It was clean, shower worked and the view was good. Maybe this is what you can expect in a town like Kinshasa. Breakfast is served in the never part and that was very good as well as the pool area next to the restaurant. Though, a piece of advise, bring cash, the ATMs does not sometimes give you cash but there maybe a debit on your account, be careful.

Dear PEZET2014, Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. We lament hearing that the service provided fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Jenny Ezaty

Rooms could be cleaner

Tripadvisor 评级 3.0/5

aukvish Business - 15/08/2019 经 TripAdvisor 认证的评论

The rooms could be cleaner, on a Sunday rooms were cleaned only around 1600. The lifts are scary, out of 3 lifts only 2 were functional, the noise level was abnormal and the lift does not work on occasions.

Dear Aukvish, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

Tripadvisor 评级 4.0/5

Okidokie8008 Business - 15/07/2019 经 TripAdvisor 认证的评论

The staff are really trying to make the experience great. As I have been staying in Pullman Kinshasa regularly for a few years now, I can see the overall improvement with regards to the service levels. In particular, Deborah and Dorcas always go the extra mile to put a smile on my face.

Dear oKIDOKIE8008, Thank you very much for sharing this great review of your recent stay at Pullman Kinshasa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerly,

Confustion at the Pullman Kinshasa

Tripadvisor 评级 3.0/5

sophie r Business - 24/06/2019 经 TripAdvisor 认证的评论

There are 2 hotels in the Pullman group in Kinshasa -- the new "Pullman" with a boutique-y feel and the old Grand Hotel de Kinshasa. Both properties share the same restaurants, gym, pool, etc. But they are quite different. The Grand Hotel has seen better days, a long time ago. I specifically booked one of the renovated rooms, which, on Accor's own website looks like the new Pullman ones, but is far inferior, especially, the bathroom that is simply not up international standards. Accor certainly plays up the lack of any competition in Kinshasa. Not sure I would stay there again. The AirCon was deafening, the thermostat did not work, so it was either on full blast, or I turned it off for a quiet sleep, only to wake up later in the night too hot. Bed is advertised as a queen, but is not.

Poor internet and club floor not appropriate for business

Tripadvisor 评级 2.0/5

Harold H Business - 21/06/2019 经 TripAdvisor 认证的评论

The internet was inadequate. I tried to take business clients for a coffee to the club floor lounge, which I paid extra for, and was told that three people were not allowed?? The only reason Icome to Kinshasa is business so why pay extra for the club floor.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

十分安全,地点阳光充足,很滿意

客户意见评级 4.5/5

S. B. 商务住宿 - 07/05/2019 所有已确认评论

洗澡的地方没有完整门,洗澡后满地全是水,很滑。 但是服务态度很礼貌

尊敬的 B. S.: 感谢惠赐有关下榻 Pullman Kinshasa Grand Hotel 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。我们将尽最大努力确保我们的服务符合您的期望。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

早餐真的很糟糕,苍蝇乱飞

客户意见评级 3.5/5

Jason C. 商务住宿 - 28/04/2019 所有已确认评论

住宿还不错,就是

尊敬的 Zhengshuai Z.: 感谢惠赐有关下榻 Pullman Kinshasa Grand Hotel 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。请放心,将采取必要措施,以提高所述服务的质量。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Marc Frere General Manager

No kore than OK

Tripadvisor 评级 3.0/5

AbdouMAB Business - 30/11/2018 经 TripAdvisor 认证的评论

Not thrilled by this stay. Used to enjoy a better service at this property. Phone calls not answered, I had to go down to the reception to request a service two times in three days. , Internet access was quite unstable and the room not really fit for business traveller.

Helpful Staff, very good food, very good music in the evenings. Clean and comfortable room.

Tripadvisor 评级 5.0/5

elsarajemison Business - 29/10/2018 经 TripAdvisor 认证的评论

The hotel is very well located and secured. Book the Deluxe room with view on river and swimming-pool. I enjoyed the very large variety of natural juices along with a rich breakast buffet. Staff is helpful.

Dear Guest, It always a pleasure to receive poisitive feedback from our guest. Thank you for taking time to share it. We hope to welcome you again very soon!

环境很棒

客户意见评级 5.0/5

商务住宿 - 17/12/2017 所有已确认评论

酒店设施干净,房间布局合理,卫生,舒适

尊敬的 Weiyan S.: 感谢惠赐有关下榻 Pullman Kinshasa Grand Hotel 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Marc Frère General Manager
客户意见评级 3.5/5

匿名 单人住宿 - 26/03/2017 所有已确认评论

服务挺热情,但房间配置一般,价格太高

One of the better hotels in KInshasa

Tripadvisor 评级 4.0/5

pabo99 Business - 29/05/2016 经 TripAdvisor 认证的评论

The hotel is very located in a quiet neighbourhood, yet some 10-15 minutes drive (more if traffic) to the city centre. Facilities are fine, elevator does not seem to have been renovated. The overall impression is that there is still work in progress. Compared to the nearby Kempinski, which plays in a similar price category, the Pullman trails behind. I do appreciate the wide choice of restaurants and the terrace lounge. Check-in (although checked in via the web before) was slow (10-15 minutes). The bathroom wasn't really clean: spots on the floor next to the toilet. Either they are permanent and it spoils the impression or it wasn't, then it wasn't properly cleaned.

Dear Pabo99, Thank you very much for your comments regarding your stay at the Pullman Kinshasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

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