Novotel Guwahati GS Road 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,237 件のレビュー

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Novotel Guwahati GS Road - Image 1
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G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

説明

ホテルのその他の情報

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

当ホテルの客室

ホテル所在地

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

電話番号
ファックス +91 361 710 4445

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,237 件のレビュー

トリップアドバイザーの評価  4.5/5  848 件のレビュー

2024エクセレンス認証

Novotel

トリップアドバイザーの評価 4.0/5

Priya D トリップアドバイザー認証口コミ

I arrived late at night. The airport pickup service was on time. Check in was really great,thanks to Mr. Prabhakar. Staff were nice. I had only one disappointment that’s the toiletries amenities for third occupancy as we were three of us, they have not kept that. Other than that everything was good. Thank you

Great stay

トリップアドバイザーの評価 5.0/5

Relax03325880882 トリップアドバイザー認証口コミ

We really love the stay and the staff are helpful too. We would love to re stay here whenever we come here.. we really appreciate all the staff here for their hospitality and keep doing great... all the very best. Khublei shi hajar nguh. Stay blessed

Food is awesome. staff is decent and very helpful

トリップアドバイザーの評価 5.0/5

Quest32470441697 トリップアドバイザー認証口コミ

Pillow quality good. Restroom/bathroom is clean. Bedroom is good. Environment is familiar. Good to stay with family. Dining area is good. Food quality is awesome. Room service is good. Hotel staff behaviour is very good easy to understand customer needs. Thanks.

Staff name Himanshi I guess she is very unprofessional and rude while talking.

トリップアドバイザーの評価 1.0/5

Curiosity08185095304 トリップアドバイザー認証口コミ

The hotel is nice but the service is so pathetic, they don’t respond first of all, u hve to do hundreds time of call and not all the staff but some staff are so unprofessional. Staff name Himanshi I guess she don’t even know how to talk with the guest she uses the word Tu usko, she doesn’t know how to give respect to other, if possible make her to learn how to give respect first.

Dear Guest, Thank you for taking the time to share your experience about your recent stay at Novotel Guwahati. We are deeply sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you faced regarding the service, particularly with Himanshi. We understand the importance of treating all our guests with the utmost respect and professionalism. We regret that your interaction with our team member did not reflect this standard, and we will ensure this is addressed with the staff involved. Rest assured, we will provide further training on guest communication and hospitality etiquette to prevent such incidents in the future. We would appreciate it if you could share your contact details so we can discuss this matter in more detail and work toward a resolution. We also apologize for the delays in service you experienced. We strive to ensure that all our guests' needs are attended to promptly, and we will take steps to improve our response times moving forward. Your feedback is incredibly important to us, and we are committed to making the necessary improvements to provide a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with the high standard of service you deserve. Sincerely, Manmeet SINGH General Manager

Awful check in which made whole experience bad

トリップアドバイザーの評価 1.0/5

AKHIL J トリップアドバイザー認証口コミ

Very bad hospitality. We had a lot of luggage and the staff or bellboy did not carry our luggage and we had to transfer our luggage ourselves to the room. The staff was present but was not courteous at all to ask. The reception was not courteous or hospitable to guide us where the lifts are.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Guwahati. We are truly sorry to hear about the challenges you faced during check-in and the lack of assistance you received with your luggage. We deeply regret that our team did not offer the courtesy or hospitality you deserved, especially after a long journey. This is certainly not the standard we strive to uphold, and we sincerely apologize for any inconvenience caused. Your comments regarding the reception service and the lack of guidance to the lifts are concerning, and we will address this with the team to ensure that such oversights do not happen again. We understand how important it is to make guests feel welcomed and comfortable from the moment they arrive, and we regret that we fell short in this instance. We would appreciate it if you could share your contact details so we can discuss this matter in more detail and work toward a resolution. We appreciate your feedback, and we are committed to improving our service. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely, Manmeet SINGH General Manager

との提携 TripAdvisor

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  • 294 件のレビュー 9.2/10 朝食
  • 291 件のレビュー 9.5/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。