ホテルロイヤルホイアン - M ギャラリー 5 つ星

We regularly stay at MGallery properties around the world and the Hotel Royal Hoi An has to be one of the best we've every stayed. From the highest rooftop pool and The Deck bar providing 360 degree views of Hoi An, through to the riverside pool and sun loungers with the exceptional breakfast restaurant, this hotel oozes elegance and French colonial chic. We arranged our airport transfers (arrival and departure), booked a private transfer to Ba Na Hills and a cooking class with the hotel. Everything was seamless, simple and went to plan. The breakfast selection and service was impeccable, prompt and responsive. The service from all the staff was 10/10 with a special shout out to Vy for entertaining us on The Deck, Trinh for her care at The Attic and the housekeeping staff who always cleaned and restocked without fuss. The small bedtime story each night for turndown was a cute touch. We particularly loved the location of the hotel as well - far enough away from the hustle and bustle of the markets, tourists and street vendors, but close enough to walk 5mins to be in the heart of the action again. We appreciated the personalised touches to celebrate our wedding anniversary and our sister's 50th birthday holiday. Many thanks. Highly recommend this hotel and we look forward to returning for a longer stay next time.

Booked the Royal Deluxe room for two nights and was given a corner room in the old wing on the 6th floor (601). The previous reviews stating the poor soundproofing were very accurate: since my room was right next to the steet, I could hear dogs barking, motorcycles honking as they passed by and even conversations on the road, as well as interior sounds (room next door, and upstairs). Light sleepers like me will find this very irritating but I managed to sleep when things got quieter around midnight. There was a lot of TV channels so spent the hot afternoons lounging on the very comfy bed, watching TV before I made my way to the lounge for tidbits and canapes. Oh, they don’t serve afternoon tea anymore but the quality of the food during the evening cocktails made up for the lack of the afternoon tea. Staff at the lounge were great and helpful. The staff are really kind and some go above and beyond like the friendly attendant who oversees the bike rentals and ensures we get into our correct Grab car. He even helped me phone a local tailor using the hotel phone, without any charge. Also, the receptionist who checked me in was kind enough to give me a sanitary napkin late at night when most of the stores were closed. Really appreciated that! Besides the soundproofing, the only thing I didn’t like was the lack of hand towels and the weird placement of the sink, as the water would leak onto the counter. If I ever come back to Hoi An, will return to Hotel Royal.

Absolute best experience here. The hotel is absolutely stunning and the staff couldn't be more helpful and friendly. Location is perfect, so close to ancient town. Hotel even has bikes that are free to use and super nice to cycle around town. Definitely want to come back here.

Really great looking hotel and even better service! From the trip start, Quynh from the front desk really took care of us - ensuring a comfortable stay and also teaching us about the local food and culture! Really made our trip! Can’t wait to be back

• This hotel was great, no complaints about the room, apart from no black coffee available, only coffee with milk. • Bed and pillows comfortable and great shower. • Was in a good location within walking distance to the Old City. • Good breakfast • Good service in hotel and the rooftop bar and pool was lovely to use.