Sofitel Сингапур Сентоса 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 2 890

Гарантия
лучшей цены
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Sofitel Сингапур Сентоса - Image 3
Sofitel Сингапур Сентоса - Image 4
2 Bukit Manis Road, Sentosa, 099891 СИНГАПУР, Сингапур

Описание

Особенности отеля

  • Райский зеленый уголок с умиротворяющей атмосферой и панорамным видом на море

  • Кулинарные шедевры, разжигающие аппетит самых взыскательных гурманов

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

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Расположение отеля

Sofitel Сингапур Сентоса

2 Bukit Manis Road, Sentosa
099891 СИНГАПУР
Сингапур

GPS:1.24517, 103.827905

Телефон
Факс +65 6275 0228

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 2 890

Рейтинг TripAdvisor  4.5/5  Отзывов: 6 944

Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel

Примечание: Tripadvisor 1.0/5

CAHimanshuK Реальные отзывы TripAdvisor

Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel I stayed at Sofitel Singapore Sentosa from 4th January to 8th January with my family, including two kids, along with two other families. This was without doubt the worst experience I have ever had at any so-called luxury hotel. Shocking Arrival & No Basic Hospitality After a long international journey, there was no welcome drink, no water offered, and no staff member to greet us or even ask if we needed water. This is basic hospitality, which Sofitel completely failed to deliver. We arrived as three families carrying around 10 bags. Due to congestion at the porte-cochère, our van parked 10–20 meters away. Despite this, the bellboy refused to assist and rudely told us to carry all our luggage ourselves to the reception counter. This was humiliating and unacceptable for a luxury resort. Rude, Untrained & Insensitive Staff The concierge staff were extremely rude and unprofessional. They clearly do not know how to speak to guests. The worst incident occurred when my friend’s daughter fell and cut her right leg, and blood was coming out. I immediately rushed to the reception for urgent help. At the desk, there was only one staff member present, Mr. Denial. When I informed him that it was an emergency, he behaved very rudely, said he was busy with another guest, and showed no urgency or concern. Even after finishing with the other guest, he did not ask what the emergency was or whether the child needed help. This level of insensitivity during a medical emergency is completely unacceptable. No Drinking Water in Rooms There were no complimentary water bottles provided in the room. Guests are expected to drink tap water from the bathroom, which is shocking—especially when staying with children. Missing Essential Facilities • No gym inside the hotel; guests must walk 15 minutes or depend on a shuttle every 30 minutes. • Not family-friendly: no kids’ activity area, no engagement for children. • No Indian food options, making dining difficult for families. Poor Maintenance & Overpricing The pool and outdoor areas are broken and poorly maintained. Despite charging premium prices, the hotel offers absolutely no value for money. This property is overpriced, poorly managed, and completely fails luxury hospitality standards. My personal experience was very bad, and I would strongly advise families—especially those with kids—to avoid this hotel.

A memorable stay at Sofitel Sentosa with minor upgrades needed

Примечание: Tripadvisor 4.0/5

TST274 Реальные отзывы TripAdvisor

I stayed at Sofitel Sentosa for two nights and had an overall pleasant experience. Sam at the hotel entrance was warm and welcoming and Don at the reception made the check-in process smooth and efficient. There is a fish spa in this hotel which is a casual, complimentary activity located outdoors next to LeBar. It is a small fish pond where you can dip your feet in and let the small fishes nibble at the dead skin on your feet, creating a mild exfoliation effect and a uniquely ticklish sensation. It is novel, light-hearted addition to the resort experience. We dined at The Cliff, where Wilson and Emma were attentive and professional. The food was served promptly and was enjoyable. We were especially appreciative of the complimentary chocolate cake provided for my son’s birthday — a thoughtful gesture that made our stay even more memorable. The bar offered a lovely evening ambience and redeeming our drink vouchers there as Accor plus members was a relaxing experience. The hotel’s landscaping and decorative features are lovely and thoughtfully maintained, though we did notice a few cobwebs on top of a lighted lamp just outside Le Bar; addressing such small details could make the overall impression even more polished. The room was quiet and serene, surrounded by lush greenery, and the sound of birds enhanced the resort-like atmosphere. We also appreciated the in-room amenities, including the complimentary Nespresso coffee machine and TWG tea, which added a nice touch of comfort and convenience to our stay. The bathroom was spacious, with a very strong shower pressure, which was excellent. The design is a standout feature, particularly the colourful mosaic tiles in the shower and wet areas, which add character and visual interest compared to more conventional hotel bathrooms. That said, signs of wear and tear were noticeable, with a few tiles becoming loose. Positively, after contacting the One-Touch hotline, a mechanic arrived within 10 minutes to address the issue, demonstrating the hotel’s efficient service recovery. Requests for additional towels were also fulfilled promptly. The shampoo, conditioner, body wash, and body lotion provided in the rooms are from Balmain, supplied in recyclable dispensers, helping to reduce waste while still offering a premium experience. As a small suggestion, adding a bidet in the toilet could further enhance guest comfort, as this is a feature commonly found and appreciated in many hotels worldwide. Additionally, switching from bar soap to liquid or pump soap in the bathroom could be a more sustainable option, helping to reduce wastage while maintaining guest convenience. The shuttle bus service was another highlight — it operates very punctually every 15 minutes from 7am to 11:30pm and provides convenient access to HarbourFront Exit D, which is directly connected to VivoCity with a wide variety of dining and shopping options. The drivers were also consistently courteous and friendly. One minor drawback was that the lift at Peace wing made a noticeable creaky sound when closing, which could be a bit startling at first. While it didn’t affect functionality, a smoother closing would improve the overall feel. Overall, while certain areas of the hotel would benefit from refurbishment as they feel slightly dated, the charm, location and attentive service clearly reflect the hotel’s strong potential. With thoughtful upgrades and ongoing maintenance, Sofitel Sentosa could once again fully showcase its elegance and remain a standout resort destination.

LOVELY RESORT

Примечание: Tripadvisor 5.0/5

Inspire49530822051 Реальные отзывы TripAdvisor

We recently spent 2 weeks at Sofitel Singapore Sentosa Resort and Spa and enjoyed every minute. The rooms were a good size and very clean, the facilities were lovely and the regular shuttle to the MRT and VivoCity Shopping Centre was particularly convenient. While all staff were always helpful and friendly, we would particularly mention concierge Daniel, pool manager Alson and Maître d Peter whose hospitality ensured our holiday was exceptional.

Wonderful relaxing hotel

Примечание: Tripadvisor 5.0/5

TheGriffithsOzFamily Реальные отзывы TripAdvisor

Relaxing, family friendly hotel. Staff were very helpful, rooms were very spacious and clean. Hotel ambience made this a wonderful experience. The highlight of this stay was the fish spa! Loved it. The pool was lovely and deep for swimming as well.

Relaxing Resort Stay

Примечание: Tripadvisor 5.0/5

Esti A Реальные отзывы TripAdvisor

We had a wonderful and relaxing stay! The staff were friendly and accommodating—special thanks to Peter, Julie, Albert, Penny, and Alvin for their excellent dinner service. The resort is clean and beautiful, with peacocks roaming the grounds. Our family prestige suite was spotless and very spacious. In the common area though, some furniture could use an update. Great location with ocean views from the restaurant and a convenient hotel shuttle to HarbourFront MRT and VivoCity every 15 minutes. We also took the shuttle bus to Universal Studio and Resort World. Loved the swimming pool and the unique fish pond experience. Highly recommended!

Bonjour 741estia, Thank you for sharing such a lovely review of your stay at Sofitel Singapore Sentosa. We are delighted to hear that you had a relaxing and enjoyable experience with us. It’s wonderful that our Ambassadors contributed to making your dining experience special. We also appreciate your kind words about our resort grounds, the peacocks, and the Prestige Family Suite. We will certainly take your feedback regarding the common area furniture into consideration as we continue to enhance the guest experience. We are glad that the convenient shuttle service and beautiful views added to your stay, and we hope you enjoyed the unique fish pond and swimming pool as well. Thank you again for your recommendation, and we look forward to welcoming you back to Sofitel Singapore Sentosa for another memorable stay. Warm regards, Daren Tan Rooms Division Manager

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Другие интернет-пользователи оценили наш отель

  • 922 Отзывов 8.5/10 Расположение
  • 2 129 Отзывов 7.1/10 Номер
  • 3 517 Отзывов 8.5/10 Сервис
  • 24 Отзывов 6.5/10 Интернет
  • 1 629 Отзывов 8.7/10 Еда
  • 1 168 Отзывов 7.8/10 Атмосфера
  • 848 Отзывов 6.1/10 Удобства
  • 713 Отзывов 8.5/10 Завтрак

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