Mercure Tbilisi Old Town

Mercure Tbilisi Old Town 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 467 件のレビュー

地図で見る

ホテルのその他の情報

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ALLSAFE認証ホテル

ホテル所在地

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

  • 飛行機で

    TBILISI 16km / 9 マイル - シャトルバス有料

  • 電車で

    TBILISI 10km / 6 マイル

GPS:41.688594, 44.8134

ホテルサービス

チェックインはからです - チェックアウトはです

概要
敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

当ホテルの客室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  467 件のレビュー

トリップアドバイザーの評価  4.5/5  578 件のレビュー

2022エクセレンス認証

Not great hotel to stay

トリップアドバイザーの評価 3.0/5

Evi K トリップアドバイザー認証口コミ

We are two girls traveling in Georgia and this was supposed to be our night in Tbilisi and the last hotel to explore more of the old town. Everything seem to be off from the start.. 1. there is no one there to help with a luggage and there are lots of steps or a very steep rump to get to reception. At the reception we were informed that Mercure chain does not provide concierge assistance. So if you are a girl traveling thats a challenge.. also, its just something wrong when there is a lot of men staring you down how you try to navigate your luggage without any help offer. 2. The hotel is located just off the main road. And somehow at this particular place it felt unsafe to exit the hotel, catch a taxi or cross the road. 3. Rooms were lovely and clean and just as described on the website. 4. Staff was reasonably nice. Felt bad for the reception lady as she seemed to be the only one that does all the heavy lifting. 5. The most important point for us was.. so many staring men! I've traveled in Georgia but never felt so uncomfortable and unsafe.. the men (staring you down) were gathered in all of the common areas that made us uncomfortable to relax with a cuppa. With all that... on one hand its a standard Mercure hotel that is clean and reasonable, and on the other hand- the strange vibe there as if we were napping at the Central Station - we've decided to forfeit our night in there and move to the other hotel we've stayed before in Tbilisi. And we were relieved to move out!

Dear Evi, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly. Sincerely, Erdogan Sahin General Manager

Underwhelming

トリップアドバイザーの評価 3.0/5

Sultansportal Couples - トリップアドバイザー認証口コミ

We have stayed twice at the Mercure old town Tbilisi. This time, however, we were very disappointed with the room we had been provided. Months before our travel, We had booked the most expensive available room in the hotel, categorised as a privilege room (which we had booked for our last two stays). From our understanding, the room should have a terrace with it. However, when we arrived, we were told that there were privileged rooms on the first floor with the terrace, and there were privileged rooms on the 5th floor, and they cost the same. We were given the rooms available on the 5th floor without the terrace. In addition we were told we could move in the terrace room the next day however the occupant on this room were allowed to prolong their stay . This is unethical. The Accor website should categorise these rooms appropriately and not waste tourists' time and money. We flew from Dubai to have a beautiful terrace, and we were stuck in a room with and AC that was not working properly.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS. We have only 6 rooms in our room inventory with terrace upon availability we are able to accommodate our guests up on their request in these room . These terrace rooms are selling with any extra charges also not visible on any web sites including Accor site as well. Unfortunately during your stay these rooms was busy by another guests and we were not able to provide for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly. Sincerely, Erdogan Sahin General Manager

Wonderful stay at Mercure Hotel Tbilisi

トリップアドバイザーの評価 5.0/5

Resia65 トリップアドバイザー認証口コミ

We had a great stay at Mercure Hotel: the hotel room was spacious and we had a little terrace which was great to be able to spend some time outside. The hygiene was well, the restaurant serves delicious and tasty meals, the service great and Tamar one of the employees really took good care of our needs.

Dear Resia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Top location in the Old Town

トリップアドバイザーの評価 4.0/5

Alex G ビジネス - トリップアドバイザー認証口コミ

I am glad that I stayed in Mercure in Old Town. Much better location for my taste, than Marriott and other business hotel in newer and more glamorous part of town and half the price. Stayed there 4 nights and managed to combine business with pleasure and see a lot of the awesome city of Tbilisi. The service was mostly good, and friendly, with few exceptions related to training of new employees. The room and lobby bar were adequate, nothing super glamorous, but definitely worked for me. It is a good value hotel, with added bonus for location. Would recommend and stay there again, if/when come to Tbilisi, one of my favorite cities in the world!

Dear Alex, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent stay

トリップアドバイザーの評価 4.0/5

Justiniannovus トリップアドバイザー認証口コミ

Hotel is very convenient for the old city. Rooms were very acceptable ( typical Mercure) and clean and comfortable. Food well prepared and varied although no attempt made to keep hot dishes so at breakfast. All staff encountered were pleasant and helpful. The outstanding feature of the hotel is the rooftop bar with magnificent views.

Dear Justin, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

との提携 TripAdvisor

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  • 89 件のレビュー 8.8/10 料理
  • 66 件のレビュー 8.4/10 朝食
  • 37 件のレビュー 9.3/10 雰囲気

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