メルキュール コタ キナバル シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,472 件のレビュー

ALLSAFE認証ホテル

情報メッセージ

メルキュール コタ キナバル シティ センター
地図で見る
+ 23 サービス

ホテルのその他の情報

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • アパートメントまたはスイートには、1ベッドルーム、2ベッドルームまたは3ベッドルーム(簡易キッチン付き)があります。

ホテル所在地

メルキュール コタ キナバル シティ センター

No.41, Jalan Gaya
Kota Kinabalu
88000 コタキナバル
マレーシア

ファックス: (+60)1548761880

チェックインは15h00からです

チェックアウトは12h00です

  • Penampang Union Transport:  City Centre Downtown

  • 飛行機で

    KOTA KINABALU INTL 10km / 6.21 マイル - シャトルバス有料

  • 船で

    JESSELTON PORT 0.1km / 0.06 マイル

  • 電車で

    NORTH BORNEO 10km / 6.21 マイル

GPS:5.9884179, 116.079614

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

当ホテルの客室

各客室には、ブロードバンドインターネット、薄型TV、客室内セーフティボックス、ミニバー、ヘアドライヤー、IDD、ケーブルチャンネル、レインシャワーを完備しています。

ミーティングとイベント

会議室

  • 会議室の数:1

  • 最大サイズ:120 m²

  • 最大ご利用人数:50 人

  • パーティの最大ご利用人数:50 人

詳細

お客さまの口コミ
メルキュール コタ キナバル シティ センター

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.0/5

2,472 件のレビュー

トリップアドバイザーの評価 3.5/5

296 件のレビュー

Never again

トリップアドバイザーの評価 1.0/5

francoisanimorel Solo travel - 04/12/2021 トリップアドバイザー認証口コミ

My sport shoes has been stollen by housekeeping. No parking despite the fact that it mentioned parking in the hotel description Very very disappointed, I will never go back in this hotel and will not recommend it

Generally okay

トリップアドバイザーの評価 3.0/5

liongyu88 Business - 24/10/2021 トリップアドバイザー認証口コミ

The hotel not well prepared for the coming surge of occupancy. The hotel own’s parking not available and had to use public parking. Due to the prime location, it is even harder to secure a parking while staying with the hotel. Room’s sewage having bad odor due to long time not occupied. The occupancy will get higher and higher, I hope the hotel is well prepared for it. Before they having their own parking, I will not be coming back because it is frustrating to worried about parking space and parking ticket

Disappointed.

トリップアドバイザーの評価 1.0/5

goseewrite7 13/10/2021 トリップアドバイザー認証口コミ

Dear Mercure Hotel Kota Kinabalu, This is my first time staying at your hotel. The booking was made via All Accor apps, your official apps I believed. My booking was SUPERIOR ROOM WITH 1 KING SIZE BED AND VIEW. After the booking was made, I make a call to this hotel to confirm my room availability and requested for Sea View. Upon checking in, with not so welcoming vibrant from the front desk, I went up to the given room. Surprisingly, the room is Twin Bed room! Hence, I called the reception and my call was attended by Rizuan. He seems aware that the room given was not as per my request and he proposed to combine the bed. He explained that there was customer who will request to combine the bed instead. I insisted to get King bed and he agreed to give me the room as per my booking but with garden view. Is this hotel is fully occupied until there was no King bed room with sea view? I would like to suggest for Rizuan to attend customer service training course as the way he handle the situation will only makes things worst! Anyway, I would like to express my appreciation to Evyrina, the Compas waitress for an excellent superb accommodating service. She handled my situation very professionally when I found out there is “hair” in my omelette. Anyway, the bed and pillows are comfortable. Room? Small. Toilet? Small. Please check air conditioning at room 1205. I think it’s time to service it. And for that, I gave you 1 star rating. That stay, will be my 1st and last stay at Mecure Hotel Kota Kinabalu. It’s not worth my money.

Dear Farrah Ann, First and foremost, we would like to thank you for your time to share us a feedback here as it gave us the opportunity to ascertain our consistency in services quality. Please accept our most profound apologies for the unpleasant experience you faced during your stay. Rest assured that team members concerned have been addressed regarding on your feedback. We sincerely hope that this experience does not keep you from staying from with us again as we hope to welcome you back to Mercure Kota Kinabalu City Centre. Once again, we appreciate your time in sharing your experience and hoping that we have the opportunity to restore the confidence with Mercure Kota Kinabalu City Centre! Regards, The Mercure Team

We stay at the whole 22nd floor

トリップアドバイザーの評価 5.0/5

Danny F 10/09/2020 トリップアドバイザー認証口コミ

8/9/2020 evening 6pm I come back from keningau and recheck in to stay one more night. I ask the person who check in for me(very sorry you are so kind and patient enough but I forget to write down your name)I ask where to see the beautiful sunset. She say 22nd floor is one of the best view...! Thanks a lot to allow me have a good memory about your hotel..... it’s really beautiful to stay in room 2210 and I know have family 2/3 rooms apartment with balcony. The service is with full of human feeling, Care and loves. I appreciate the stay heee. Thansk a lot

Dear Danny F, Thank you for sharing your valuable experience staying with Mercure Kota Kinabalu City Centre. We are delighted to learn that the sunset view from our room had left you a wonderful memory with Mercure Kota Kinabalu City Centre. At the same time, it is also our privilege to know that our hospitality and services has provided you with a wonderful impression. Rest assured that your compliments will be share to our team for encouragement, motivate us to move further along this journey. Once again, thank you for the positive feedback and we definitely look forward for your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Great location, service let it down

トリップアドバイザーの評価 3.0/5

kaygalbraith 16/08/2020 トリップアドバイザー認証口コミ

Hi You have a great location and the view from the room great, there are several things that could be improved: - house keeping was non existent, I think only one room got serviced once in the days that were there. Had to request additional items but they still didn't arrive, had to go to reception to get more toilet paper - breakfast - needed to order breakfast for an earlier start one day. Cost was MYR35 no matter what you got. That is very overpriced for a continental breakfast. I asked at the time and was told it is a flat rate no matter what you have. Not good money for value - bar snacks - it would be great if you had some snacks to have with a drink in the roof bar. Great venue but would stay longer if you had something light to eat. Even potato chips or nuts, with something like satay sticks even better. Staff were friendly and helpful when we did interact with them, especially the team in the roof bar. Thanks Kay

Dear kaygalbraith, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. We sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very sorry to hear about the inconveniences you experienced during your recent stay with us. Your feedback have been reported to the relevant heads of departments for them to review the current perfomance, and to find solutions to improve on them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Great recognition.. upgraded with best view

トリップアドバイザーの評価 5.0/5

Nadine N Business - 29/07/2020 トリップアドバイザー認証口コミ

The 1 bedroom apartment was great.. great sunset view . The top floor cafe very nice. Good concept. Very good service .. clear and stunnibg views, food also delicious. Overall is great place to stay, although mco had its lkmitions on services.. mercure KK shines.

Dear nadj888, Thank you for taking the time to share your experience with us following your recent visit to Mercure Kota Kinabalu City Centre. We are thrilled to read you had a positive stay with us and hope to shine again when you visit us in future. Stay safe always. Sincerely, The Mercure Team

Spacious one bedroom suite but not ideal if you have car

トリップアドバイザーの評価 4.0/5

Lawneoh 24/07/2020 トリップアドバイザー認証口コミ

Got complimentary upgrade to one bedroom suite. Very spacious and comfortable. Thanks for the birthday cake too. Restaurant next to pool on 25th floor has stunning sunset view. Overall it was quite a pleasant stay. Especially now they don't have many overseas tourist. Hotel is located near to Jesselton Pier, no hotel parking and please be reminded parking at public parking start from 8am...not like other states from 8:30am. And during weekdays it's pretty hard to have a lot in front of the hotel.

Dear Lawneoh, Thank you for taking the time to share your feedback with us. We thank you for your support and hope we will have the pleasure of serving you again in the near future. Stay safe. Sincerely, The Mercure Team

立地良し、便利

お客さまの声 3.5/5

Yoyo ご友人 - 16/02/2020 確認済みレビュー すべて

とても便利な立地。 スリアサバ、コンビニ、ナイトマーケット、サンデーマーケット、ラクサの有名店、骨肉茶の有名店などが徒歩10分圏内。 何をするにも便利。 ただマイナス点は、 お風呂とトイレが狭い 夜車の音がうるさい 部屋の扉が閉まりにくい キッチンあるのに冷蔵庫小さい、食器用洗剤が無い という所でした。 部屋内は施設が古い割にはきれいで広々なので、 トータルでは上々かなという所。 利便性を求めるならおすすめします!!

好立地、ターミナルから近い

お客さまの声 4.0/5

Taka ビジネス - 04/02/2020 確認済みレビュー すべて

全体的には満足 エアコンの電池が切れていたのはマイナス

Staffs at the front desk, need much more service training

トリップアドバイザーの評価 1.0/5

Curious06199274333 Family - 15/01/2020 トリップアドバイザー認証口コミ

The staff Nadya totally ruined my travel and ruined hotel image. Mercure Kota Kinabalu was the worst accor hotel I've ever stayed. I received the email from accor that my payment already completed but when I arrived there they said it's not paid yet so I paid with other card. I asked to check again to them but Nadya only said "NO, NO" looking at the monitor, she didn't even try to check or review. She didn't look at me, didn't make any eye contact. I was so upset and the room was dirty with candy and jelly. There was stain on a bed sheet. The hotel was all focusing group traveler from travel agency. 코타키나바루 전체에서 한국인 관광객을 호구로 보고있더군요. 전체 여행객 50~60%가 한국인, 30~40%가 중국인, 그리고 나머지 10%가 그외 관광객이라고 느꼈습니다, 도착하자마자 제주도인가? 명동인가? 싶었음. 호텔 위치는 전혀 좋다고 할수 없고 어차피 섬투어를 예약하신분이면 투어버스가 어느 호텔에서든 픽업하기때문에 제셀톤선착장에 걸어갈 위치가 필요없죠, 빙~돌아서 가야하는 쇼핑몰 '수리아사바'는 제일 손님없고 현지인이라면 가지않을 분위기구요, 똑같은 이름의 가게도 물건이 없고 아주 작아서 수트라하버로 옮긴후 이마고 Imago 쇼핑몰 갔더니 가게들 2~3배 크고, 물건많고 사람들 다 여기있음ㅎ 호텔에서 무료로 방 제공 받고, 블로그에 올려서 원고료받는 블로 거x들의 사진에 낚여서 많이들 똥씹은표정으로 호텔로비에 앉아있음, 꼭대기 수영장은 동네 목욕탕 1.5배 크기입니다, 조식 신청하지 않았지만, 단체버스로 퍼나르는 관광객들 아침 조식은 시장바닥 분위기구요 그래서 룸서비스 주문했는데 호텔에서 유일하게 높은점수 드릴수 있는 부분입니다. 클럽샌드위치 정말 훌륭했고 피쉬앱칩스도 타르타르소스랑 정말 맛있게 먹었습니다. 호텔에서 유잇청 걸어가는데 아이들과 20분 걸렸고, 사장님 한국말 잘하시고 정말 친절하십니다. 아침 손님80~90%가 한국인. 에어컨없고 완전 깨끗한 식당은 아니라서 아이들은 싫어했구요. 혹시 한국음식 생각나시면 코비큐 강력추천합니다. 말레이시아 거주 5년차인데 먹어본 한식당중 가장 한국음식다운 식당입니다. 머큐어 코타키나바루는 두번다시 방문하고싶지 않은 호텔입니다. 코타키나바루 전체에 좋은 호텔이 많아서 앞으로 경쟁이 더 힘들어질것 같네요.

Dear Curious06199274333, We thank you for your feedback and are sorry to hear that you did not have an enjoyable stay for us. We apologise on behalf of our staff for the way she had handled the situation. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once more, we thank you for your feedback and shall counsel our staff to be more professional when communicating with guests. Sincerely, The Mercure Team

立地も良く過ごしやすいホテル

お客さまの声 5.0/5

Hideko E. ファミリー - 08/01/2020 確認済みレビュー すべて

子連れ(5歳児)で宿泊させていただきましたが、お部屋も広く清潔で過ごしやすいホテルでした。スタッフの方々の対応もとても良かったです。 ショッピングモールやボート乗り場も徒歩圏内で子連れでも楽に移動する事ができました。 ホテル近くにコンビニやスーパーもあるので困りません。また、キッチンやレンジも完備しているので子連れには何かと便利でした。 また利用したいです!

お客さまの声 3.5/5

匿名 ファミリー - 04/01/2020 確認済みレビュー すべて

価格、利便性、仕様のバランスは良かったと感じた。強いて言えば離島であそんで帰ってきた人向けの対応をもう少し充実させると満足度が上がると思う。(離島案内の充実や砂落とし場の整備など)

An awesome stay!

トリップアドバイザーの評価 5.0/5

edwintbs Solo travel - 25/12/2019 トリップアドバイザー認証口コミ

Warmly welcomed upon checking in. Staffs were really friendly. I was indeed surprised by a candle-lit birthday cake on my birthday during the stay! So heart warming. Location and food were definitely fantastic. Will stay again!

Dear edwintbs, Thank you for choosing Mercure Kota Kinabalu City Centre as your preferred hotels in Sabah. We truly appreciate for taking your personal time to share us your valuable experience. It was our privilege to learn that you had a wonderful and enjoyable birthday with us and would definitely looking forward for your next return visit. Sincerely, The Mercure Team

One week in Kota KInabalu

トリップアドバイザーの評価 5.0/5

Lontoo Solo travel - 16/12/2019 トリップアドバイザー認証口コミ

Excellent hotel near the boats to the islands and shopping malls. There is a walking distance from hotel to the fish and evening markets. Staff was very nine and helpful. The rooms were tiny and clean.

Hello Lontoo, Thank you for choosing Mercure Kota Kinabalu City Centre as your prefered hotel during your recent visit to Kota Kinabalu. We are so happy to read your review and that you had a positive experience with us. We truly appreciate your kind words and looking forward to serving you again on your next visit. Sincerely, The Mercure Team

short stay ok

トリップアドバイザーの評価 2.0/5

GohYH93 Business - 08/12/2019 トリップアドバイザー認証口コミ

hotel at the end of CBD. walking distance to CBD and water front. checking in n checking out slow. checking in, not felt welcome as platinum members. room upgraded to privilege room 709. toilet flushing is poor, water shower leaking. room cleaning not done, though I met the cleaning lady on the chrck out day. roof top bar has partial view of the sea, but again no service. I will consider another hotel in KK.

Hello GohYH93, We appreciate you taking the time to share your experience with us following your stay at Mercure Kota Kinabalu City Centre. It is with regret that we note your comments regarding your experience during checking in and checking out and the unsatisfactory condition of the toilet. Please rest assured that your comments on the service given for platinum members have been carefully noted. Our Team takes pride in maintaining the standards of service in this hotel. Nevertheless, this has raised deep concern as this is not the standard we'd like to maintain at the hotel, and we have endorsed this to our Front Office Manager to look into. We sincerely appreciate your feedback on how we can continuously improve for our guests, and we look forward to your next stay with us. Sincerely, The Mercure Team

good hotel yet much too improved

トリップアドバイザーの評価 4.0/5

zhazran Business - 07/12/2019 トリップアドバイザー認証口コミ

hotel not really welcoming guest especially high tier royal member (platinum/gold). as for me only housekeeping hod worked that night smile and say hello to me. hotel staff did not fully aware on platinum entitlement i.e. free breakfast and able to enter lounge i guess

Dear zhazran, Thank you for taking the time to share your experience following your stay at Mercure Kota Kinabalu. It is with great regret to learn your stay was not satisfactory, please allow us to to apologise for the disappointment you experienced. Please rest assured refresher training will be done for our talents in regards with our membership program and will ensure information for the entitlements for members are well communicated to. We are truly disappointed to learn that we have not left you with a positive final impression of the hotel. We sincerely hope that this experience does not keep you from staying with us again as we hope to welcome you back to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

快適

お客さまの声 4.5/5

Gariko ご友人 - 18/11/2019 確認済みレビュー すべて

ホテル設備やフロント対応も良かったです。 1610ルームのシャワーヘッドが固定出来なかった(パッキンが壊れていた)事と、お湯が途中で水になったのが残念。 友達の808ルームは、セーフティボックスが壊れていました。

少し不満の残る宿泊でした

お客さまの声 3.0/5

Nao 一人 - 04/11/2019 確認済みレビュー すべて

従業員のホスピタリティ、ジム、朝食については、とても満足でした。ただし、アサインされた部屋はコネクティングルームでしたが、壁が薄いのか隣のコネクティングルームの宿泊客の生活音が筒抜けでした。特にシャワーの時の音は、まるで自室でシャワーを使用しているように聞こえましたし、隣の宿泊客の会話もハッキリと聞こえていました。幸い聞こえてくる言語の意味が不明だったので聞き流すことができましたが、場合によっては非常に不快な思いをしたかと思います。

NAOYA S. 様 この度は、Mercure Kota Kinabalu City Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。

Awsome

トリップアドバイザーの評価 5.0/5

annaalmodiel Family - 01/10/2019 トリップアドバイザー認証口コミ

The room was comfortable clean and the hotel is located near malls and restaurants and stores. Staffs are friendly and helpfull. Parking however is not provided therefore those who park in front of the hotel have to be aware of the parking tickets and fines.get parking coupons ready in the car.

Dear annaalmodiel, Thank you so much for this great review. We are delighted to read about your awesome experience with Mercure Kota Kinabalu City Centre. We are thrilled you find our room clean and comfortable and appreciated the friendliness of our staff. It is always a pleasure to receive positive comments from our guests as we strive to provide superior service experience for every customer. We appreciate your feedback and hope to see you again on your next visit to Kota Kinabalu, Sabah. Sincerely, The Mercure Team

可もなく不可もなくという感じ

お客さまの声 2.5/5

Yy ビジネス - 30/09/2019 確認済みレビュー すべて

客室の空調温度の設定(冷房)が低く、寒い。 客室の掃除が行き届いていない(ゴミが捨てられていない、使用済みのグラスがそのままになっている等)。

YAMAZAKI Y. 様 この度は、Mercure Kota Kinabalu City Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。

最新の20口コミ

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ホテル イビス スタイルズ コタキナバル イナナム

3 つ星

At 6.7 km

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