ibis Calama

Giudizio clienti (Valutazione ALL) 3.9/5 809 recensioni

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ibis Calama - Image 1
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Calle Nueva 2, 1857, Parque Poniente, 1490000 CALAMA, Cile

Descrizione

I plus dell'hotel

  • Siamo a 30 metri da un supermercato e da un centro commerciale

  • Ci trovano in un'area sicura

  • Parcheggio esterno per autobus o furgoni

  • Siamo a 15 minuti dall'aeroporto

  • Disponiamo di aree di co-working e sala riunioni

Le nostre sistemazioni

Posizione dell'hotel

ibis Calama

Calle Nueva 2, 1857, Parque Poniente
1490000 CALAMA
Cile

Coordinate GPS:-22.457119, -68.9235563

Telefono

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Proprietà 100% non fumatori

RESTAURANT IBIS KITCHEN CALAMA

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.9/5  809 recensioni

Giudizio TripAdvisor  3.0/5  54 recensioni

Muy bueno

Punteggio Tripadvisor 5.0/5

Veronica B Recensione certificata TripAdvisor

El hotel excelente la atención y el lugar diría que es un 3 estrellas de primer nivel la habitación muy cómodo y muy limpia y el baño pequeño pero bien y el desayuno bastante completo esta ubicado al frente del jumbo y muy cerca de shopping se puede ir caminando

Péssimo é pouco

Punteggio Tripadvisor 1.0/5

moacird716 Recensione certificata TripAdvisor

para começar passei um grande constrangimento na recepção (pessoal totalmente despreparado) pois queriam me cobrar um valor q n existia, eu já tinha pago uma parte com pontos e mesmo mostrando o extrato da minha conta fizeram de desentendidos e queriam q eu pagasse um valor exorbitante, eu disse q não pagaria e chamaram uma gerente e depois um gerente geral acredito eu, e mesmo mostrando a fatura paga (só restando 7.647,02 pesos chilenos) para acertar no hotel queriam me cobrar 42 dólares, no final descontaram mais 2000 pontos da minha conta ALL (40 euros) e disseram q tava tudo acertado, só percebi o desconto depois, após 1 hora tentando resolver a questão, quando entro no quarto o ar condicionado não funcionou nem a TV, péssima experiência possivel, vou aguardar retornar para o brasil e fazer uma reclamação diretamente a rede ALL, se não estornarem meus pontos entrarei com um processo. FUJAM DESSE HOTEL

Comodo

Giudizio clienti 4.0/5

Marcelo Azienda - Avvisi confermati di ALL

Comodo limpio seguro

Estimado Marcelo. Agradecemos enormemente su evaluación en relación a su estancia en Ibis Calama. Nos alegra saber que su experiencia en nuestro hotel fue cómoda y que la limpieza de la habitación estuvo siempre impecable. Reforzaremos con nuestro equipo sobre la importancia de una atención amable y cordial siempre. Lo dejamos cordialmente invitado a regresar a nuestro hotel, será un gusto recibirlo. Atentamente, Fernanda Pereira Analista de Calidad

Significantly below expectations- may still be one of best in Calama

Punteggio Tripadvisor 3.0/5

BlueEngineer In famiglia - Recensione certificata TripAdvisor

I stayed one night at the Ibis Calama on a room + breakfast rate booked through an online travel agency. This was a one night stay in Calama as part of a trip to San Pedro de Atacama as I had a videoconference I needed to participate in, and didn't have time to make it from my flight to San Pedro for it. The trip started off with an early arrival at the hotel around 10am local. As expected, the front desk staff (and everyone in Calama) spoke no English. This wasn't a huge deal as my Spanish was sufficient to negotiate the process. I was initially told that I could not check in until 3pm, despite my booking stating a noon check-in, but when I asked if I could pay to check in then, I was quoted US$29. Upon paying, I was given a room on the 2nd floor facing the Jumbo supermarket. The room itself was small, as expected, but the overall cleanliness of the room significantly missed my expectations for a chain hotel. There were crumbs and hair on the floor, lipstick stains on the towels, hair on the shower floor, and the toilet flusher was malfunctioning. The room served its purpose for my videoconference, and the free internet was sufficiently speedy with low latency. During a break I ran downstairs to try and grab lunch at the restaurant (as even the signs in the elevator claimed it should have been open) however, the front desk clerk noted that it was not open for lunch. No apology or reason, just a "not open". The resturant did open for dinner, and the service and food exceeded my expectations for the type of property. There were a number of items not avalable, but given that I was looking for a close-by dinner- it fit the bill. Checkout was painfully slow. Two clerks working the front desk, but both were working on one computer (almost as if a clerk + traineee). No issues with that, but they were having significant issues with the printer. After 20 minutes of helping the first person in line, they decided to offer to email him his receipt. Being the 3rd person in line, it took almost 40 minutes to checkout at 0800. The last point of note in on Calama in general, while it appears the hotel is in the 'nicer' part of the city, it definitely didn't feel like a good place to be outside of the hotel. Pulling up, you are greeted by barbed wire surrounding the hotel, and around 1am I was awoken to the sound of about a dozen gunshots followed by sirens that appeared to not be terribly far away. Not holding that against the hotel, but thought it would be important to note. Next time I would do my best to avoid Calama, but if I had to stay in Calama, the Ibis might be the place I stay in again.

Horrible customer Service!!!!

Punteggio Tripadvisor 1.0/5

DallasBenA Per affari - Recensione certificata TripAdvisor

The service at the bar area was horrible, the young mas working on this area was rude, unfriendly, and did not really care about customers. Alfonso would do better at something else. The quality of the buffet was poor, out of the items, the salad bar needed help badly, there was no soup. I was too tired to go anywhere else for a meal or i would. For being part of the Accor family, this hotel has a lot to do get to 1 star. The only saving grace was the front desk staff. There were 2 Franciscos. These gentlemen were concerned about the issues I had, and provided me with the name of the hotel manager. In an economy where there are not many jobs, for what i am seeing, the situation is different in Calama. There must be very few people applying for jobs, otherwise, i could not justify having that person working the bar. Sad, very sad. Don't waste your time on this place, you are better off eating at the supermarket totus across the street.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 141 recensioni 9.1/10 Posizione
  • 427 recensioni 4.2/10 Camera
  • 344 recensioni 6.1/10 Servizio
  • 8 recensioni 6.8/10 Internet
  • 202 recensioni 2.6/10 Comfort
  • 140 recensioni 6.8/10 Colazione
  • 122 recensioni 5.7/10 Pulizia
  • 71 recensioni 3/10 Rapporto qualità/prezzo

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.