梅肯索恩河畔美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,641 评论

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梅肯索恩河畔美居酒店 - Image 1
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26 Rue Pierre De Coubertin, 71000 梅肯, 法国

描述

酒店其他优惠

  • 应用了防 COVID 健康协议

  • 免费私人停车场

  • 尊享房，可欣赏索恩河景观

  • 酒店为没有健康通行证的客人提供客房服务

  • 会议区面积为 305 平方米（3283 平方英尺）

我们的客房

酒店位置

梅肯索恩河畔美居酒店

26 Rue Pierre De Coubertin
71000 梅肯
法国

GPS:46.318093, 4.842326

电话
传真 +33 3 85 39 11 45

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

AU FIL DE L'O

在您入住期间，欢迎品尝当地美食。在这里可以尝到红酒酱蛋、勃艮第蜗牛、夏洛莱牛肉和布雷斯猪肉。欢迎来"Au Fil de l'O"餐厅享用当地特色美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,641 评论

TripAdvisor 评级  3.0/5  649 评论

Disappointing experience;

Tripadvisor 评级 2.0/5

Linda v Couples - 经 TripAdvisor 认证的评论

Although we didn't have great expectations for the Mercure because we only stayed there for 1 night, we were disappointed with this hotel. The price-quality ratio is not good. The hotel is poorly maintained, which is already visible before you enter the hotel. Garbage in the parking lot and the lobby has little atmosphere. The carpeting in the hallways is dated and dirty. In the restaurant, the windowsills are full of dead mosquitoes and flies. We had breakfast at the hotel, the food was okay. The rooms themselves are not very comfortable: rock hard beds and a rain shower with barely any water pressure. Very dirty carpet full of curious stains. We had to get toilet paper ourselves from reception; this had not been supplemented.. Very unfortunate, because the hotel has a lot of potential. The location is good. A beautiful place on the water. The hotel also has an outdoor swimming pool, which can be very nice during a (hot) day spent in the car. Excellent WiFi. We won't be coming back here again.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at the Mercure Mâcon Bord de Saône. We are genuinely sorry to hear that your experience did not meet your expectations. We apologize for the issues you encountered, from the cleanliness of the hotel and grounds to the comfort of the room. Your observations regarding the maintenance of the property, the state of the carpeting, and the lack of essentials like toilet paper are deeply concerning. Please be assured that we take these matters very seriously, and we will address them with our team to ensure improvements are made. We’re glad to hear that you appreciated the hotel’s location, the outdoor swimming pool, and the quality of the WiFi. However, we understand that these positives were overshadowed by the negative aspects of your stay. It is unfortunate that we could not provide you with the experience you were hoping for. We hope you might reconsider and give us another chance in the future to show you the improvements we’ve made. Kind regards, Ywane

Good hotel and great service

Tripadvisor 评级 5.0/5

tholl777 家庭住宿 - 经 TripAdvisor 认证的评论

Stayed in January, to break journey from the Alps to UK. About 4 hours from the Alps and 7.5 hours from Calais and not too far off a main route. Good hotel, Macon looked interesting but didn’t spend long there. Special thanks to Morgane and Romain for great service.

Dear Sir and Madam, Thank you so much for your kind words, I am very happy to know that I was able to make your stay even better. I will transmit your message to Romain, he will be very pleased too. It would be a great pleasure to see you again in the future, like that we can give you some tips to enjoy and discover Mâcon. Have a great day, Kind regards, Morgane, Front desk.

Good place for a short stay in Macon

Tripadvisor 评级 4.0/5

mfranks911 经 TripAdvisor 认证的评论

Took a group of wine professionals for a three night stay. Reasonable size rooms maybe slightly jaded but comfortable. Very adequate shower room and toilet. Some rooms overlook the river and there is a very nice outdoor terrace and swimming pool. Breakfast was good but could get a little busy and the evening meal options are also OK. The hotel occupies a good position just across from the riverbank and makes a good place to explore the Southern part of Burgundy. Staff were friendly and efficient and we would certainly use this hotel again if in the Maconnais.

Sir, Thank you very much for taking the time to write us a feedback after your trip in Mâcon. We very much appreciate it and we would be more than happy to welcome you anytime in the future. Have a wonderful day, Best regards, Morgane.

Just a bit below 2* level hotel.

Tripadvisor 评级 1.0/5

baron1953 Couples - 经 TripAdvisor 认证的评论

Small room, smells like Brussels sprouts and is not well maintained. The restaurant could not be booked upon arrival and the pool is closed in June on a sunny day with a temperature of 27 C. The receptionist performed at minimum level. Signs in the hotel refer a.o. to no smoking on one floor as was usual in 2003. Apparently not updated ever since. Overal impression is very unsatisfactory. The 4* hotel qualifies at best at 2* for twice the price. Most Ibis hotels are better than this Mercure hotel.

Dear guest, Thank you for taking the time to share with us your feelings after your stay at our establishment. We are sorry that your experience did not live up to your expectations and we apologize for that. Even if we would have liked your stay to go smoothly, your return is precious to us because they allow us to improve from day to day. Please be assured that the satisfaction of our customers is our priority, and for this we take into account your comments in order to put in place the necessary measures. We hope to have the opportunity to regain your trust in a future stay. Sincerely, Ywane.

THE WORST EXPERIENCE EVER!

Tripadvisor 评级 1.0/5

Ana T 经 TripAdvisor 认证的评论

I had a very bad experience, I secured my reservation with my credit 1 day before, next day we arrived to the hotel and they say the hotel system was CANCELLED BY EMAIL,but I never received that email.I just got the email saying my reservation WAS SECURED,so they called another hotel to give us a cheaper and way smaller room but at least comfortable, I dont recommend this to any person or family.

Hello, Thank you for taking the time to share your opinion about the Hotel Mercure Mâcon Bord de Saône. We are sorry to hear that you have encountered a problem with our establishment. Regarding your reservation, it was automatically canceled by the system because our hotel was already full, and therefore did not have the capacity to accommodate you. An automatic e-mail should have been sent to you but unfortunately did not reach you and we sincerely apologize for this. This bad experience is not representative of the services we are used to delivering, we hope to have the opportunity to regain your trust during a future stay. Best regards, Ywane.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 420 评论 9.3/10 位置
  • 812 评论 5.1/10 房间
  • 751 评论 8.6/10 服务
  • 9 评论 4.2/10 上网
  • 483 评论 4.4/10 舒适度
  • 322 评论 7/10 早餐
  • 293 评论 3.6/10 清洁度
  • 215 评论 3.9/10 氛围

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