梅肯索恩河畔美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,561 评论

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梅肯索恩河畔美居酒店 - Image 1
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26 Rue Pierre De Coubertin, 71000 梅肯, 法国

描述

酒店其他优惠

  • 应用了防 COVID 健康协议

  • 免费私人停车场

  • 尊享房，可欣赏索恩河景观

  • 酒店为没有健康通行证的客人提供客房服务

  • 会议区面积为 305 平方米（3283 平方英尺）

我们的客房

酒店位置

梅肯索恩河畔美居酒店

26 Rue Pierre De Coubertin
71000 梅肯
法国

GPS:46.318093, 4.842326

电话
传真 +33 3 85 39 11 45

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BAR AU FIL DE L'O

您可以在我们独特的 AU FIL DE L'O 酒吧欣赏颂恩河的美丽景色，来上一杯当地葡萄酒，品尝勃艮第地区直接供应的美食和小吃，定会感到心情舒爽。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,561 评论

TripAdvisor 评级  3.2/5  667 评论

Avoid

Tripadvisor 评级 2.0/5

Alphajet 经 TripAdvisor 认证的评论

You expect a certain standard of comfort & service when staying at a Mercure hotel (considering the price) and this hotel certainly fails that test when we stayed. I can't really say anything positive about the place. I would pull the hotel down (it's badly showing its age) and replace it with something Mercure can be proud of.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet the standards of comfort and service you expected. Your experience is clearly far from what we aim to deliver, and we sincerely apologise for the disappointment caused. We understand your concerns regarding the ageing aspects of the hotel. Please be assured that your comments are taken seriously and have been shared with our management team as we continue to plan improvements to ensure a better quality of stay for our guests. Even though your visit was not as expected, we hope you might consider giving us another chance in the future so we can offer you a much more positive experience. Kind regards,

Renovation cannot come soon enough !

Tripadvisor 评级 2.0/5

paulpZ6096FV 家庭住宿 - 经 TripAdvisor 认证的评论

Having stayed in many Mercure hotels around the world this really was the most disappointing. The manager informed us that the hotel is due for a complete renovation as it dates back to the 60’s but that really should be stated up front when looking on line as it is really tatty. Perhaps that also explained why they asked for full payment when we checked in, our mistake to oblige. However this didn’t explain why the breakfast was so poor with overcooked frozen pastries and poor selection, they couldn’t even oblige my wife with a poached egg. Maybe give this a miss till the renovation is done !

Dear guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. We understand your concerns regarding the condition of the hotel, and we are currently planning a complete renovation to improve the overall experience. We regret that this was not clearly communicated prior to your booking, and we will work on providing more transparency moving forward. We also apologize for the issues you encountered at breakfast, and we will address your feedback with our team to ensure better quality and service in the future. Your comments are valuable as we continue to make improvements. We hope to have the opportunity to welcome you back once our renovations are complete, for a much more enjoyable stay. Kind regards, Ywane.

Disappointing experience;

Tripadvisor 评级 2.0/5

Linda v Couples - 经 TripAdvisor 认证的评论

Although we didn't have great expectations for the Mercure because we only stayed there for 1 night, we were disappointed with this hotel. The price-quality ratio is not good. The hotel is poorly maintained, which is already visible before you enter the hotel. Garbage in the parking lot and the lobby has little atmosphere. The carpeting in the hallways is dated and dirty. In the restaurant, the windowsills are full of dead mosquitoes and flies. We had breakfast at the hotel, the food was okay. The rooms themselves are not very comfortable: rock hard beds and a rain shower with barely any water pressure. Very dirty carpet full of curious stains. We had to get toilet paper ourselves from reception; this had not been supplemented.. Very unfortunate, because the hotel has a lot of potential. The location is good. A beautiful place on the water. The hotel also has an outdoor swimming pool, which can be very nice during a (hot) day spent in the car. Excellent WiFi. We won't be coming back here again.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at the Mercure Mâcon Bord de Saône. We are genuinely sorry to hear that your experience did not meet your expectations. We apologize for the issues you encountered, from the cleanliness of the hotel and grounds to the comfort of the room. Your observations regarding the maintenance of the property, the state of the carpeting, and the lack of essentials like toilet paper are deeply concerning. Please be assured that we take these matters very seriously, and we will address them with our team to ensure improvements are made. We’re glad to hear that you appreciated the hotel’s location, the outdoor swimming pool, and the quality of the WiFi. However, we understand that these positives were overshadowed by the negative aspects of your stay. It is unfortunate that we could not provide you with the experience you were hoping for. We hope you might reconsider and give us another chance in the future to show you the improvements we’ve made. Kind regards, Ywane

Good hotel and great service

Tripadvisor 评级 5.0/5

tholl777 家庭住宿 - 经 TripAdvisor 认证的评论

Stayed in January, to break journey from the Alps to UK. About 4 hours from the Alps and 7.5 hours from Calais and not too far off a main route. Good hotel, Macon looked interesting but didn’t spend long there. Special thanks to Morgane and Romain for great service.

Dear Sir and Madam, Thank you so much for your kind words, I am very happy to know that I was able to make your stay even better. I will transmit your message to Romain, he will be very pleased too. It would be a great pleasure to see you again in the future, like that we can give you some tips to enjoy and discover Mâcon. Have a great day, Kind regards, Morgane, Front desk.

Good place for a short stay in Macon

Tripadvisor 评级 4.0/5

mfranks911 经 TripAdvisor 认证的评论

Took a group of wine professionals for a three night stay. Reasonable size rooms maybe slightly jaded but comfortable. Very adequate shower room and toilet. Some rooms overlook the river and there is a very nice outdoor terrace and swimming pool. Breakfast was good but could get a little busy and the evening meal options are also OK. The hotel occupies a good position just across from the riverbank and makes a good place to explore the Southern part of Burgundy. Staff were friendly and efficient and we would certainly use this hotel again if in the Maconnais.

Sir, Thank you very much for taking the time to write us a feedback after your trip in Mâcon. We very much appreciate it and we would be more than happy to welcome you anytime in the future. Have a wonderful day, Best regards, Morgane.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 369 评论 9.1/10 位置
  • 759 评论 4.9/10 房间
  • 735 评论 8.6/10 服务
  • 6 评论 4.5/10 上网
  • 446 评论 4.8/10 舒适度
  • 333 评论 4.7/10 食物
  • 296 评论 7.3/10 早餐
  • 280 评论 3.1/10 清洁度

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