迈索尔美爵酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 1,162 评论

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2203 60 New Sayyaji Rao Road, Nelson Mandela 环岛, 卡纳塔克邦, 570021 迈索尔, 印度

描述

酒店其他优惠

  • 酒店靠近所有旅游景点，还可以观看达瑟拉游行。

  • 设施齐全的宴会厅和会议室

  • 屋顶室外游泳池、水疗中心和健身中心

  • 儿童游乐园里独特的儿童娱乐设施

  • 骑行探索城市多元文化。

我们的客房

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酒店位置

迈索尔美爵酒店

2203 60 New Sayyaji Rao Road, Nelson Mandela 环岛, 卡纳塔克邦
570021 迈索尔
印度

GPS:12.330195, 76.64506

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抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,162 评论

TripAdvisor 评级  4.7/5  3,058 评论

卓越奖 2024

Wonderful team.

Tripadvisor 评级 5.0/5

Adventure41269693698 经 TripAdvisor 认证的评论

Wow wonderful team, thanx to front office, housekeeping it was lovely stay, every one is very much into customer friendly..,......................................................................................no time to write much so thanx again.

Poor communication: worst service, Unresponsive staffs

Tripadvisor 评级 2.0/5

Dreamer27118403769 经 TripAdvisor 认证的评论

"Unfortunately, my experience at your hotel was marred by poor customer service. I had to call 11 times to request my stay invoice, but despite sharing all the necessary details, including during my departure and again on my final call, I still haven't received it. The lack of prompt action and follow-up was disappointing. Hopefully, the hotel will take steps to improve its response times and communication. And am still waiting FYI Pls look into it I need it ASAP And also it takes multiple attempt to pick the call. Needs some training on it Buffet spreads are less also the bakery and the fruits items aren't fresh at all The fnb service also need's to be looked at. Has to wait for an hr to get a tea during morning breakfast.

Extremely poor dining experience

Tripadvisor 评级 1.0/5

Phiroza304554 经 TripAdvisor 认证的评论

My husband and I went to the hotel for the buffet dinner. After serving ourselves, we realised that all the food in the buffet was lukewarm and none of the items in the chafing dishes were hot. We asked to meet the restaurant manager but we were told that he was not present. Very surprising, being a Saturday evening ! We told one of the waiters about this but he just walked away. We then asked for the captain and a guy called Manas came to meet us. When we spoke with him about the issue, he had the gall to answer “what can I do” and he was smiling all the time ! We then suggested that he get us hot food from the kitchen and we told him what we wanted. He agreed to serving us hot food from the kitchen. We waited over half an hour but there was no sign of any food. We once again called Manas and asked him what the problem was. He then got us a plate of vegetable kababs which we had not even asked for. By this time we were extremely annoyed and angry and we walked out. At the reception we asked for the duty manager and met a young guy who offered us food or coffee and tea. We had already ordered our ride back home and declined the offer. We are extremely disappointed and annoyed by the way your staff treated us senior citizens. A hotel like Grand Mercure should have polite, respectful and responsible staff: not young boys who have total disregard for guests.

Dear Guest, Thank you for sharing your experience with us. I sincerely apologize for the disappointing dining experience you encountered during your visit. It is disheartening to hear that the buffet items were not served at the appropriate temperature, and I understand how it must have been to feel ignored by our staff when you sought assistance. At Grand Mercure Mysore, we strive to maintain high standards of service, and I regret that we fell short during your meal. Your feedback regarding the interaction with our staff members, including their attitude and responsiveness, is taken very seriously. We aim to ensure that all our guests, especially senior citizens, are treated with the utmost respect and care. While I cannot change what happened, please know that your concerns will be addressed internally to help us improve our service. We appreciate your feedback and hope for the opportunity to serve you better in the future. Warm regards, Grand Mercure Mysore

Compact Property in a Great Location, But Falls Short of Accor Standards

Tripadvisor 评级 3.0/5

SwarajAnand 经 TripAdvisor 认证的评论

The property is small and compact, and while the location is excellent – close to the palace, zoo, and other attractions in Mysore – the experience didn’t fully meet Accor's expected service standards. Repeatedly, no one answered calls at reception, and room service was delayed on multiple occasions. The bakery items at breakfast were not fresh, and although I shared feedback, there was no noticeable action taken. On the plus side, the rooftop pool with an open-air jacuzzi was a real highlight. But closing it at 7 PM felt unnecessarily early, especially for guests wanting to relax in the evening. Overall, a property with potential and a great location, but service and responsiveness need serious improvement to meet the brand’s reputation.

Dear Mr Swaraj Anand, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location near the palace and other attractions, as well as the rooftop pool and open-air jacuzzi. However, we sincerely apologize for the inconvenience you experienced with our reception service and room service delays. We understand how important timely assistance is for our guests and appreciate your comments on this matter. Regarding the freshness of our bakery items, your observations are valued, and we will ensure that they are addressed with our culinary team. We acknowledge your concerns about the pool hours and appreciate your input. Our aim is to provide a relaxing environment for all guests, and your feedback will be taken into consideration for future improvements. Thank you once again for your insights. We hope to welcome you back and provide you with an improved experience. Best regards, Grand Mercure Mysore

Value of money

Tripadvisor 评级 5.0/5

Explorer44022776032 经 TripAdvisor 认证的评论

This is my second time staying, after i enjoyed my first time stay. Rooms are compact but very clean and comfortable for a stay for 2 persons. Breakfast is outstanding which I really liked in the stay. Amenities are good, especially the roof top swimming pool is very calm and private feel. Ambience is a typical star hotel Ambience, don't expect a resort type Ambience, however the Breakfast Ambience is good with kids play area set up. Hotel has nice bar inside if you really wanna hang out with your friends. Overall I would recomended anyone to stay in this hotel if you are planning for a trip at mysore, mysore palace is very near.

Dear Guest, Thank you for sharing your delightful experience at Grand Mercure Mysore.

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其他网络用户评价我们的酒店

  • 868 评论 9/10 位置
  • 2,034 评论 7.1/10 房间
  • 3,330 评论 7.9/10 服务
  • 33 评论 8.2/10 上网
  • 1,080 评论 7/10 清洁度
  • 877 评论 7.9/10 早餐
  • 694 评论 8.7/10 氛围
  • 617 评论 4.4/10 舒适度

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我们在附近的其他酒店

ibis Styles Mysuru

客户意见评级 (ALL 评级) 4.4/5 (167 评论)

位于 3.478 km

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。