Mercure Chennai Sriperumbudur 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 321 件のレビュー

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Mercure Chennai Sriperumbudur - Image 1
Mercure Chennai Sriperumbudur - Image 2
Mercure Chennai Sriperumbudur - Image 3
Mercure Chennai Sriperumbudur - Image 4
CP 8 SIPCOT Industrial Park, Oragadam Sriperumbudur, Tamil Nadu, 602105 CHENNAI, India

説明

ホテルのその他の情報

  • High speed WIFI and 24 Hours travel desk

  • 6 flexible meeting spaces with outdoor area to accommodate up to 150 guests

  • 'Melange' our all day dining featuring regional and international cuisine

  • Outdoor swimming pool, also serving a selection of Bar chows and cocktails.

  • 'HYBRID' the sports theme café lounge bar featuring snooker and Xbox

当ホテルの客室

ホテル所在地

Mercure Chennai Sriperumbudur

CP 8 SIPCOT Industrial Park, Oragadam Sriperumbudur, Tamil Nadu
602105 CHENNAI
India

GPS:12.854458, 79.942146

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

MELANGE

An exceptional dining experience awaits at the all day dining restaurant 'Melange'. With pool view and abundant natural lighting, restaurant showcases a selection of international and regional cuisine for your taste buds to feast and relax

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  321 件のレビュー

トリップアドバイザーの評価  5.0/5  585 件のレビュー

2024エクセレンス認証

Good living experience

トリップアドバイザーの評価 5.0/5

Dreamer31359811543 トリップアドバイザー認証口コミ

i stay here for more than one week. the service is good, room environment is clean and convenient. Mr. Baskaran Saraswathai mani,kakali give me a good service and guide. The restaruant food is good, and room service is good. i will come back again when i visit Chennai

Dear Guest, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had a good living experience during your stay of more than a week. It’s wonderful to know that you found our service, room environment, and convenience to your satisfaction. We are especially pleased to hear that Mr. Baskaran Saraswathai Mani and Kakali provided you with excellent service and guidance. Your positive feedback about our restaurant food and room service is truly appreciated. We strive to provide our guests with the best possible experience, and your feedback reassures us that we are on the right track. We look forward to welcoming you back on your next visit to Chennai. Warm regards, Ujjwal Shekhar Front Office Manager

出張での滞在

お客さまの声 3.5/5

N. Y. ビジネス - 確認済みレビュー すべて

快適でした

Dear Y. N., Thank you for choosing our hotel for your recent business stay and for taking the time to share your feedback. We are pleased to hear that you found your stay comfortable, particularly the bed. However, we regret to learn that the cleanliness of the room and bathroom did not meet your expectations. We apologize for any inconvenience this may have caused. Please be assured that we take such feedback seriously and will address these issues with our housekeeping team to ensure improvements are made. Specifically, we will ensure that the mats in the rooms are thoroughly cleaned and maintained. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards, Ujjwal Shekhar Front Office Manager

Extremely bad experience！

トリップアドバイザーの評価 1.0/5

Chi hao C ビジネス - トリップアドバイザー認証口コミ

My profession is factory management. I have many cooperative manufacturers in Chennai such as Foxconn and TAMT. I often have to audit various factories. In May this year, I had an emergency and had to check out of the hotel 2 days early (8:00 am). They insisted that I pay for one more day because I impacted their revenue, otherwise they would not be allowed to leave. It was the first time I saw a hotel using this excuse to force charges. The money was nothing, but the experience was terrible. I will never dare to step into a hotel like this again in my life. Moreover, the food in this hotel is poor, and the service attitude of the front desk supervisor is particularly poor. 我職業是工廠管理，在清奈有許多合作廠商如Foxconn，TAMT，我常常要去審計各個工廠，今年五月我有個緊急事件要於早上提前2天退房（早上8：00），酒店堅持要我多付一天的費用，理由是我影響了他們營收，不給錢不許走，我第一次見有旅館用這個理由強收費用，這點錢沒什麼但體驗太差。我這輩子再也不敢踏入這種旅館了。並且這旅館吃的也差，櫃檯主管服務態度尤其差。

Dear Chi Hao C, Greetings of the day!!! I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. It is unfortunate that you had to check out early due to an emergency, and I recall our discussion during your departure. We understand that being asked to pay for the full duration of your stay when you needed to leave early would have been frustrating. Our policy requires guests to inform us at least 24 hours in advance of an early departure to avoid additional charges. This policy helps us manage our bookings and ensure room availability for our guests. However, we recognize that emergencies can arise unexpectedly, and we should have handled the situation with more empathy and flexibility. Additionally, I am sorry to hear that you were dissatisfied with the food and the service attitude of our front desk supervisor. This is not the standard of service we strive to provide, and I assure you that we are taking steps to address these issues. We hope you will give us another chance to serve you in the future. Thank you for bringing these matters to our attention. Sincerely, Ujjwal Shekhar Front Office Manager

Excellent service

トリップアドバイザーの評価 5.0/5

Maps25591429003 トリップアドバイザー認証口コミ

Hotel is in a great location with excellent service from staff, Ms Sunita Anju and lepcha communication throughout stay. Room was great with all facilities. Good food choice at breakfast with attention from staff for any request. Overall an outstanding hotel. Read less

Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Chennai Sriperumbudur.We are thrilled to hear that you had an outstanding experience and enjoyed our great location and excellent service. We are especially pleased to hear about the exceptional service provided by Ms. Sunita, Anju, and Lepcha. Their communication and attentiveness throughout your stay truly made a difference, and we will be sure to commend them for their outstanding efforts. It’s great to know that you found your room to be well-equipped with all the necessary facilities and that you enjoyed the variety of food choices at breakfast. We are glad our staff was able to attend to any of your requests promptly. Your positive comments are greatly appreciated and will be shared with our entire team to continue motivating them to provide exceptional service. We look forward to welcoming you back in the future and providing you with another superb stay. Warm regards, VIVEK SUDANTHIRAPANDIAN General Manager

Thanku so much

トリップアドバイザーの評価 5.0/5

GoPlaces56107299295 トリップアドバイザー認証口コミ

Ms sunita was excellent in breakfast operation in Food exchange he was so much knowledgeable in the breakfast operation and in dinner give me Indian food Thankyou so much specially Ms sunita she helping my family everytime. Pleasant hotel nice views the hospitality good. The excellent customer service further complemented the atmosphere. The staff was incredibly friendly 'attentive and professional making me feel welcome.

Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Chennai Sriperumbudur. We are delighted to hear that you had a pleasant stay and enjoyed the beautiful views and excellent hospitality. We are especially pleased to hear about the exceptional service provided by Ms. Sunita during breakfast and dinner. Her knowledge and attentiveness truly made a difference in your experience, and we will be sure to commend her for her outstanding efforts. It is always our goal to make our guests feel welcome and well taken care of, and we are glad that our staff, particularly Ms. Sunita, was able to achieve this for you and your family. Your positive comments about our customer service and the friendly, attentive, and professional demeanor of our staff are greatly appreciated. We will share your feedback with the entire team to continue motivating them to provide exceptional service. Thank you once again for your kind words. We look forward to welcoming you back in the future and providing you with another superb stay. Warm regards, Ujjwal Shekhar Front Office Manager

との提携 TripAdvisor

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