La Citadelle Hotel Metz - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,018 件のレビュー

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La Citadelle Hotel Metz - MGallery Collection - Image 1
La Citadelle Hotel Metz - MGallery Collection - Image 2
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La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, フランス

説明

ホテルのその他の情報

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

当ホテルの客室

ホテル所在地

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
フランス

GPS:49.114105, 6.170292

電話番号
ファックス +33 3 87 17 17 18

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,018 件のレビュー

トリップアドバイザーの評価  4.2/5  1,113 件のレビュー

2025エクセレンス認証

Never again!

トリップアドバイザーの評価 2.0/5

helenturnerinbox トリップアドバイザー認証口コミ

Terrible attitude of staff - I have never experienced such rudeness when politely asking why a ‘deluxe’ room has a view of the rubbish bins…

Dear Helen, Thank you for taking the time to share your feedback following your stay at La Citadelle Metz MGallery. We are truly sorry to read about your disappointment and, above all, the impression left by your interaction with our team. Please accept our sincere apologies — the experience you describe is absolutely not representative of the service standards we strive to uphold. We fully understand your frustration regarding the view from your room, and we regret that this was not handled with the courtesy and professionalism you rightfully expected. Your comments have been shared with the team concerned, and we will address this situation seriously to ensure it does not happen again. We value your feedback greatly, as it helps us improve, and we hope you will reconsider and give us the opportunity to restore your confidence in a future stay. Warm regards,

Almost there

トリップアドバイザーの評価 4.0/5

BriDeehan Couples - トリップアドバイザー認証口コミ

Excellent location for a quality hotel. Superb staff. Car park is difficult with not very wide bays and full from late afternoon onwards. No bar or outside seating unless you are using the restaurant whose menu is expensive and limited. No sky or bbc on tv but they do have Al Jazeera!

Dear BriDeehan, Thank you for your positive comments regarding our location and our staff. We are sorry to hear that you encountered difficulties with our parking, which is indeed limited in capacity. We also take note of your remarks about the dining options and television channels. Your feedback is valuable to help us improve our guests' experience. Sincerely, La Citadelle Hotel Metz - MGallery Collection

5 star comfort, 1 star attitude - and the billing system from the Stone Age

トリップアドバイザーの評価 2.0/5

shuffle81 トリップアドバイザー認証口コミ

Let me summarize my experience as a little story. Part 1. I book a room in this hotel for a part of the anniversary trip with my partner; the booking is through the Accor website, with a prepaid rate, I am informed that the cost will be charged sometime before my arrival, I make a mental note about that and continue with my life. 
Part 2. We arrive at the hotel, are greeted by the coldest receptionist ever (I speak French to them, I am a Platinum member of Accor, yet I am treated with a mix of indifference and disdain I rarely see). We are informed that the hotel never charged the prepaid rate before our arrival but rather want to block a rather substantial amount on my card "for the room and incidentals". OK, this feels a bit 1990s, but what can we do. Part 3. The morning of our arrival I receive an automated email with the bill which indicates an extra breakfast in addition to the rate including breakfast! On the way to breakfast I stop by the reception and inquire about it. The first reaction of the receptionist "but you booked a room for one person!". I show them my booking confirmation indicating a booking for two persons, they examine their system and grudgingly admit that my booking is for two people and they need to amend the bill. At no point during this conversation there is any apology, despite the error in the billing system and accusing me of making a mistake! Conclusion. This disrespect is completely inappropriate: if a Platinum member of the network of the hotels to which you belong says that there is a mistake on the bill, your first reaction should be "let me double check everything for you" and not "it is your mistake" - I am sure that some people would be intimidated into paying extra this way! Next, once you confirm that there is a mistake, some humility and an apology are necessary. As a side note, greeting the arriving guests begins with a smile and not with demanding to block 250% of the rate on the credit card. Otherwise, the hotel is quite lovely. The rooms are pretty, the beds are comfortable, the bathtub is relaxing, the breakfast is copious and delicious. But if you mix this with stressful moments and bad attitude, all that loveliness gets a bad aftertaste, doesn’t it?

Dear Mr. Dotsenko, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincerest apologies for the frustrations you encountered during your arrival and the check-in experience. We are truly sorry that the welcome you received did not reflect the warm and attentive service we strive to offer all our guests—especially our valued ALL members. We would like to clarify that we had the pleasure of upgrading your room as a token of appreciation for your loyalty. However, it is clear from your message that this gesture was unfortunately overshadowed by other aspects of your experience. Regarding the pre-authorization at check-in, please note that this is a standard procedure across many hotels, allowing guests to charge additional services—such as bar, restaurant, or room service—to their room during the stay. We understand this may have felt outdated or excessive and will reflect on how we communicate this policy more clearly and courteously. As for the billing issue related to breakfast, we fully understand how unsettling it can be to feel accused of an error that was not your own. We regret the initial reaction and the lack of an appropriate apology during that exchange. After discussing with the team, we can assure you that no disrespect was intended at any point, though we acknowledge that the tone or delivery may not have met your expectations. We will continue to work with our staff to ensure that empathy and professionalism are at the heart of every guest interaction. We are, however, very glad to read that you appreciated the comfort of the room, the relaxing bathtub, and the quality of our breakfast. It is our hope that, despite the shortcomings you mentioned, you will give us the opportunity to restore your confidence in a future stay. Should you wish to share more about your experience directly, please do not hesitate to contact us. Your feedback is invaluable and helps us improve every day. Kinds regards, Igor Sanches Manager on Duty

Great location to walk into town

トリップアドバイザーの評価 5.0/5

Rachel L Couples - トリップアドバイザー認証口コミ

Found this lovely hotel at a great price on booking.com-we were just doing a one night stay on a road trip stop over. We arrived on a Sunday night to a really warm welcome. The hotel was full but we managed to secure a parking space right outside for €18 The rooms were large and had all the facilities you could need,shower gels,hairdryer etc… Also slippers and bathrobes.And an espresso machine and small fridge. It is situated in a great place and within minutes you are in the square which has loads of restaurants etc…. Would definitely recommend and will return if we are in the area again -many thanks .

Dear Rachel L, Thank you for your wonderful feedback regarding your recent stay at La Citadelle Hotel Metz - MGallery Collection. We are delighted to hear that you enjoyed our convenient location and found our accommodations to your satisfaction. It is our priority to provide a warm welcome and a comfortable experience for all our guests. We appreciate your comments on the parking arrangement, and we are pleased that you secured a space during your visit. As noted, we do offer our private parking at €18 per night, subject to availability, which many guests find beneficial. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Metz Hotel

トリップアドバイザーの評価 3.0/5

A T トリップアドバイザー認証口コミ

There weren’t many hotels in the area that were available for one night’s stay. There was parking outside the front door but the luggage had to be carried down some steps to get to the check-in. There we found a young lady who spoke some English and we were able to our room using the elevator. The room had a large bed and a table and chairs but little room for the suitcases. We had a restful night.

Dear sd517, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the luggage handling, we have a small elevator on the side to take down the luggage. We appreciate your understanding and are glad to hear you had a restful night. Your comments are valuable as we strive to enhance our guest experience. Best regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,472 件のレビュー 8.3/10 客室
  • 1,208 件のレビュー 8.5/10 サービス
  • 7 件のレビュー 2.6/10 インターネット
  • 928 件のレビュー 9.1/10 快適さ
  • 697 件のレビュー 8.8/10 朝食
  • 556 件のレビュー 7.9/10 料理
  • 379 件のレビュー 8.3/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。