Pullman Bandung Grand Central 5 estrellas

Great hospitality, breakfast taste good, baby & kids friendly hotel Pillow really fluffy and bed is great Pool is just OK but the kids club and gym are great You need to spend at least 1 full day at hotel, to really experience all the facility here

Hotel di bandung yang lokasinya sangat strategis ,room nya bagus dengan pemandangan kota bandung yang indah, makanan lezat dengan berbagai menu, kolam renang yang nyaman dan bersih. Sangat di rekomendasikan untuk staycation bersama keluarga atau pasangan.

meski parkir bersama dgn gedung dan hotel lain, tp nampung bnyk kendaraan. lobby luas, cantik dan wangi. proses check in tidak lama. breakfast enak terutama mie ayam bakso, steam dimsum and mix juice. enak banget!! pool nya juga cukup luas, anak2 sy happy bgt. dgn petugas danny yg cukup cakap memperhatikan keselamatan penghuni (krn lg hujan)

Pertama kali ke bandung, pilih pullman karena fasilitas gym'nya lengkap, peralatan'nya baru, area'nya luas, nyaman. Pelayanan ramah, cocok bagi kalian yg suka berolahraga didalam ruangan, lengkap juga dengan kolam renang. Thanks coach Dani.

My Recent Stay at Pullman Bandung Grand Central: A Personal Reflection Pullman Bandung Grand Central used to be my favorite place in the city. That changed recently during my Eid Mubarak holiday with family. We arrived on April 1, 2025, and my first impression, though mixed, began with high expectations. As we pulled into the porte-cochère, I saw a luxury car ahead of us being warmly welcomed—staff promptly assisted with the luggage. “Excellent hospitality,” I thought. But when it was my turn, two porters stood next to my car chatting and didn’t assist me at all. I had to unload one small and one extra-large suitcase by myself. Only after I finished did they approach and casually ask if there was anything else. I politely replied, "No, but thank you." I parked my car and headed to reception. I was greeted, but with no smile—something unusual, but I gave the benefit of the doubt. As an Accor Plus Gold Member, I inquired about the late check-out privilege. Although it wasn’t granted in full, the staff said I could check out by 1:00 PM (WIB). I agreed without complaint. Since my room wasn’t ready, I was asked to wait in the executive lounge on the mezzanine floor, with an estimated room readiness by 2:00 PM. Again, I didn’t mind—early check-in is based on availability. But what made me uncomfortable was the way the receptionist said, "Sir, because your room is non-smoking, if you smoke inside, you will be fined Rp 1,000,000." I found this statement rather unprofessional and unnecessary, especially since I don’t smoke. This was not my first time staying at a 4 or 5-star hotel—or even at this hotel—so I found this warning oddly personal. If someone dislikes working in hospitality, perhaps another job would be a better fit. Still, I remained calm. I also asked about the welcome drink vouchers, which didn’t appear in my Accor app, even though they had in another Accor property I stayed at just a day before. I had previously phoned the hotel about it, and the staff assured me it could be arranged manually upon arrival. When I asked at check-in, the receptionist said he would contact the IT department. While waiting in the executive lounge, I had some snacks—chips, popcorn, juices, and coffee—which felt like a soft bribe for the long wait. My room was only ready at 2:30 PM, but thankfully, as always, the room itself was excellent: clean, comfortable, and beautifully arranged. Later, I went down to the car and decided to check again about the welcome drinks. At the reception, I was told to go directly to the bar. There, the bartender was confused, saying he couldn't help and referred me back to reception. When I explained I had just come from there, he went to check with them and returned after a few minutes. He told me he could make the drinks, but I had to choose all three drinks immediately and consume them on the spot. I asked if I could claim them the next day, but he said no. When I insisted, he asked me to come back and find him tomorrow morning. Honestly, it made me feel like I was begging for something that was supposed to be complimentary. The Next Day The following day, I received a reminder call at 12:00 PM stating that I had to check out. This upset me. I reminded them that I had been promised a 1:00 PM late check-out the day before. At that point, I expressed my frustration over several things: The lack of assistance with my luggage while porters stood idly by. The cold and unfriendly reception service. The inconsistency regarding late check-out vs. room readiness (if my room wasn’t ready because someone checked out late, why couldn’t I be granted the same?) The inappropriate smoking fine warning directed at a non-smoker. The confusion and miscommunication around the welcome drinks—which, as an Accor Plus member, are part of my entitled benefits. The lack of internal coordination—one staff said it would be handled, another said otherwise. The receptionist on the phone said she would escalate the matter to the manager. Despite being entitled to a late check-out, I chose not to use it, thinking they might need the room for another guest. When I returned the room keys, the staff who assisted me was polite and professional, and he also said he would inform the manager. However, I never saw or heard from the manager. Final Thoughts This wasn’t the first time I had an underwhelming experience at an Accor hotel—I once had a similar situation in Bali. But in that case, the manager came personally to apologize and offer solutions. I declined the offer because my issue wasn’t about compensation—it was about service. At Pullman Bandung Grand Central, I had no issue with the room, the Sadrasa Bar, or the facilities. They were great. But the service experience was disappointing. Perhaps Accor should send a mystery guest to assess what’s happening. Maybe it’s a system issue, or maybe it's just a few staff members. Either way, it’s a lovely hotel, but sadly… Not for me anymore.